DOGNESS SMART CAM TREATER Dimensions

SMART CAM TREATER FAQs
How to CONNECT a Treater to a Smartphone:
oDownload the Dogness app on your phone
oCreate a login and password
oMake sure your treater is plugged in
oOpen your Dogness app, login, select the plus (+) sign (top
right hand corner)
oSelect Smart Cam Treater
oThe green wifi light needs to be flashing green on the
Treater. If not, press and hold the “set” button on the
treater (below the camera, from the front) wait for a beep
sound and the light will begin to flash..
oThen press “Next” on your Dogness app.
oEnter your WiFi information. (2.4 ONLY. DOES NOT
SUPPORT 5.0 GHZ!!)
oHold the QR code up to camera on treater, about 5 inches
away. Wait until you hear a different beep sound.
oIf you do not hear a beep sound, adjust the height
positioning of your phone in front of the camera.
oThen, wait to connect. DO NOT EXIT APP WHILE
CONNECTING.
oEnjoy your Dogness smart pet product.
If the treater is not connecting, what do I do?
oMake sure you have the latest version of the app
downloaded. Then, check and see if your WiFi is operating
on 2.4 GHz or 5.0 GHz. If you do not know, call your internet
providers customer service and they will tell you. Our
devices do not support 5.0. Restart your feeder by holding
down the button on the right side for 8 seconds. The green
light will start flashing. Login to your Dogness app, press the
plus sign, repeat the steps above.
oIf that does not work, call us at 1-833-364-6377

What kind of treats can I put into the treater?
oUse only DRY kibble treats about 5-15 mm in size.
What happens if I use moist or wet treats?
oThis will cause the treaters mechanism to jam and build up.
Can more than one person connect to one individual treater?
oYes, you can add up to 5 additional authorized uses access.
Can I remove the authorized uses.
oYes, you can remove any users anytime without their
consent.
Are batteries included?
oNo, the device is powered by a USB power cord and adapter
that plugs into a wall outlet.
How long is the power cord?
o10’ ft. Long
I'm concerned about my pet chewing on the power cord.
oIf concerned, you can buy a power cord cover at any
hardware store.
How many treats does the treater hold?
oYou can fill the treater up to the top of the bamboo cover, or
just below the line. So depending on the size of the treat you
chose, it will vary how many can fit.
Can I see my pet at night?
oThe camera is equipped with Night Vision capabilities
What is the camera resolution?
o1080P HD
Are the video and photos stored onto a cloud or my device?
oVideos and photos are stored directly onto your
smartphone device.
Are there any fees or charges with the app?
oNo, use of the app and treater are free.
Can I share the videos and photos with others?
oYes, just like you would with any photos, just email, text,
social media, etc.
What happens if I lose connection to my smart device?
oJust restart the app and device then try to reconnect.
oOr call customer service at 1-833-364-6377
What does a red flashing light indicate?
oThe treater is out of Treats, please refill.

I'm concerned my pet will knock over the treater to get to the
treats.
oThere is always a possibility, however the treater is
equipped with suction cup footing to help prevent
accidental knock overs.
Can it be mounted?
oYes, it has predrilled holes on the back to be mounted onto a
wall.
How far and fast are the treats launched out of the treater?
oThe treater shoots the treats at an upward arching angle,
about 3-5’ feet.
How many treats are dispensed each time.
oAbout 2-5 depending on the size of the treats.
Does the Treater have a speaker and microphone?
oYes, to allow you to speak and hear your pet directly from
your smartphone.
Does my Smartphone have to be connected to WiFi to view
and interact with my pet?
oNo, you can use your smartphones cellular data to view and
interact with your pet.
Can I view the treater anywhere, anytime?
oYes, you can view your pet from anywhere in the world,
anytime from your smartphone.
Does the treater send notifications of movement or sound to
my smartphone.
oNo, not at this time.
Is the Treater for Dogs only or can it be used with other pets
as well?
oIt can be used with Cats, Rabbits, Rodents and other
household pets.
Indoor and Outdoor use?
oIndoor use only
Can the camera be used to monitor by house?
oYes, the camera can also serve as a monitor to an eye on
your home remotely.
Does the camera zoom?
oYes, you can zoom the camera by pinching the screen on
your phone.

If I need more help or customer service, who and when should I
call?
oContact Dogness Customer Service at 1-833-364-6377, M-F,
9AM-6PM CST. Or Email at [e-mail]