
Trouble shooting
If you have problems with your cleaner, follow the troubleshooting steps below to restore performance.
Note: turn off the power before making any repairs.
Problem Possible causes Solution
Robot not capturing debris.
The battery is low. Charge the robot.
Impeller is stuck.
Turn off the power supply of the robot and
visually check whether the impeller rotates. If
necessary, contact your dealer for further
instructions. Warning! Before servicing the
equipment, make sure that the robot is turned
off.
Impeller damaged. Please contact your dealer for replacement.
The storage area is full. Clean the storage area and filter screen.
The robot stops moving in
the middle of the pool (the
rotating head is still
turning).
The robot was stopped by an
obstacle.
Check the cleaner for obstructions.
Remove obstacles.
The robot is stuck on the main pool
floor drain.
Turn off the filtration system (see
instructions in the manual).
The liner has excessive wrinkles
or divots.
The robot will try to maneuver around or
over the wrinkles or divots. This may
cause the robot to take additional time.
Contact your dealer for help.
The robot cannot cover the
entire pool / move along
the wall of the pool.
The storage area is full.
Clean the storage area and filter screen.
The operation time was shorter
Clean the filter chamber and recharge the
robot for 4-5 hours
The water circulation generated
by the filtration system interrupts
the direction of movement.
Turn off the filtration system (see
instructions in the manual).
The wheel is stuck. Check and remove debris from the wheels.
The robot moves slowly. The storage area is full. Clean the storage area and filter screen.
The turning head does not
rotate or rotates too
slowly.
The bottom of the swivel is
stuck.
The storage area is full, check and remove
any debris that may be stuck under the
rotating head. It can be rotated by hand and
rinsed with water until smooth.
The storage area is full. Clean the storage area and filter screen.