Dolby Digital BT MeetMe User manual

Dolby Conference Phone
Configuration guide for BT MeetMe with Dolby Voice
Version 3.1
22 February 2017

Copyright
©2017 Dolby Laboratories. All rights reserved.
Dolby Laboratories, Inc.
1275 Market Street
San Francisco, CA 94103-1410 USA
Telephone [phone]
Fax [phone]
http://www.dolby.com
Trademarks
The following are trademarks of Dolby Laboratories:
Dialogue Intelligence™
Dolby®
Dolby Advanced Audio™
Dolby Atmos®
Dolby Audio™
Dolby Cinema™
Dolby Digital Plus™
Dolby Digital Plus Advanced Audio™
Dolby Digital Plus Home Theater™
Dolby Home Theater®
Dolby Theatre®
Dolby Vision™
Dolby Voice®
Feel Every Dimension™
Feel Every Dimension in Dolby™
Feel Every Dimension in Dolby Atmos™
MLP Lossless™
Pro Logic®
Surround EX™
All other trademarks remain the property of their respective owners.
Dolby Voice®and the Dolby Voice logo are registered trademarks of Dolby Laboratories.

Contents
1 Introduction 4
1.1 About this documentation 4
1.2 Related documentation 4
1.3 BT Conferencing support 5
2 Configuration procedures 6
2.1 Prerequisite information 6
2.2 Plugging in and setting up the phone automatically 7
2.3 Configuring 802.1X 7
2.4 Opening the phone web interface 8
2.5 Configuring the operation mode 9
2.6 Configuring 10
2.7 Specifying a proxy server 12
2.8 Specifying VLAN and LAN settings 13
2.9 Configuring your firewall 14
2.10 Setting the phone display name 14
2.11 Activating a phone with a PIN 15
3 Updating credentials and certificates 16
3.1 Updating 802.1x authentication credentials 16
3.2 Uploading a new device certificate 16
4 Deactivating the BT MeetMe with Dolby Voice service 18
4.1 Deactivating the service using the web interface 18
4.2 Deactivating the service using the diagnostic shell 18
5 Troubleshooting configuration issues 20
5.1 Making a diagnostic call 20
5.2 Error messages 21
5.3 BT MeetMe with Dolby Voice conference call issues 24
Glossary 28
Contents
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1 Introduction
This documentation provides instructions for configuring your Dolby Conference Phone for
BT MeetMe with Dolby Voice. It is compatible with the 3.0 version of the Dolby Conference
Phone.
•About this documentation
•Related documentation
•BT Conferencing support
1.1 About this documentation
This guide presumes an enterprise network environment and does not cover provisioning of
the service. For additional information, contact BT Conferencing support directly.
Note: Some procedures in this guide are optional, depending on your network settings.
If you see a step marked as optional and you are not sure what to do, check with your
local system administrator for assistance.
Configuration procedures on page 6 explains how to configure network settings and
activate the phone.
Updating credentials and certificates on page 16 explains how to update 802.1x credentials
and upload device certificates.
Deactivating the BT MeetMe with Dolby Voice service on page 18 explains how to
deactivate the conferencing service.
Troubleshooting configuration issues on page 20 explains how to resolve problems with
the Dolby Conference Phone.
Related information
BT Conferencing support on page 5
1.2 Related documentation
Review all of the Dolby Conference Phone documentation to ensure that the phone is set up
correctly so that you have the best conferencing experience possible.
These documents are available:
•
Dolby Conference Phone administrator's guide
This guide explains how to set up and provision the Dolby Conference Phone.
•
Dolby Conference Phone quick start guide
This guide describes the contents of the phone package, how to assemble the phone, and
how to connect the phone to the network. The quick start guide is included in the phone
package. It is also available from the Dolby Conference Phone support pages.
•
Dolby Conference Phone 3.0 user's guide for BT MeetMe with Dolby Voice
This guide describes how to use the basic and advanced phone features, and how to
customize the phone.
Introduction
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•
Dolby Conference Phone open source software guide
This guide describes the open source software used in the Dolby Conference Phone
software.
•
Dolby Satellite Microphones quick start guide
This guide describes the contents of the microphone package and how to connect them
to the Dolby Conference Phone. The quick start guide is included in the microphone
package. It is also available from the Dolby Conference Phone support pages.
•
Dolby Voice compatibility guide
This guide describes the compatibility relationships between the various Dolby Voice
products.
1.3 BT Conferencing support
Read the Dolby Conference Phone administrator's guide for a more complete description of
anything mentioned in this document. If you are still unable to resolve your problem, BT
Conferencing provides support by email or phone. Choose the support location closest to
your time zone.
For email support, contact:
•Americas: [email protected]
•Asia Pacific: [email protected]
•United Kingdom and Europe: [email protected]
For phone support, go to http://www.btconferencing.com/contact-us/.
Introduction
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2 Configuration procedures
After you configure the Dolby Conference Phone network settings and options, you can
activate the phone with BT MeetMe with Dolby Voice.
•Prerequisite information
•Plugging in and setting up the phone automatically
•Configuring 802.1X
•Opening the phone web interface
•Configuring the operation mode
•Configuring
•Specifying a proxy server
•Specifying VLAN and LAN settings
•Configuring your firewall
•Setting the phone display name
•Activating a phone with a PIN
2.1 Prerequisite information
Before configuring the phone, gather the required user and network information.
Note: Your local system administrator can provide these details.
Attributes Description
BT activation PIN Optional: You may have received an activation PIN from BT for
the specific phone you are setting up.
802.1x user name
802.1x password Optional: User name/password will be required for the phone to access the LAN and acquire an IP address if LAN authentication is
in place.
NTP server 1 Required: Required for the phone to have the correct date and
time. Can be an IP address or domain name.
NTP server 2 Optional.
Proxy server address This can either be a URL to a proxy automatic configuration (PAC)
file or an IP address.
Note: If using a PAC file or Web Proxy Automatic
Discovery, see the Dolby Conference Phone
administrator's guide .
Proxy server credentials: User
name and password If the proxy server requires devices to authenticate before being allowed access, then a user name and password are required.
Voice and data virtual LAN
(VLAN) Determine whether there are separate voice and data VLANs.
Do the LAN switches have Link
Layer Discovery Protocol
(LLDP) enabled?
If your network is configured this way, your phone will discover
your VLAN settings when you turn on the enable LLDP setting.
Configuration procedures
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Attributes Description
Does the voice VLAN have
access to the Internet via the
above proxies?
If no, the phone cannot be placed in the voice VLAN and must be
placed in the data VLAN.
Do the LAN switches support
Power over Ethernet (PoE)? The phone requires 13 W of power to be delivered over the LAN cable. A power injector (not supplied) may also be used if PoE
switches are not present.
2.2 Plugging in and setting up the phone
automatically
Each Dolby Conference Phone requires a wired network connection, preferably supporting
PoE. Once your phone is plugged in, many settings may be automatically detected.
Prerequisites
The Dolby Conference Phone requires 13 W of power to be delivered over the LAN cable. If
your Ethernet LAN switch ports do not support PoE, you will need a PoE injector (not
supplied) for each phone.
Procedure
1. Plug in the phone.
If the customer network is already set up with either Dynamic Host Configuration
Protocol (DHCP) option 66 or Domain Name System (DNS) SRV record, the phone
automatically detects the presence of Dolby Conferencing Console or a provisioning
server, which saves you having to manually enter data.
If the customer network is not set up, you see this screen:
2. Select Manual setup, and follow the screen prompts if automatic discovery is not
available on the customer network.
2.3 Configuring 802.1X
If your network requires 802.1X authentication, use the touch screen to accept the
authentication server certificate and enter credentials.
About this task
The network setup wizard detects many of the settings for you, including your VLAN and
Internet Protocol (IP) network settings. In this figure, the Dolby Conference Phone has
detected those settings upon initial setup.
Configuration procedures
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If you see this screen, you can configure some 802.1X options, described in this section,
directly in the wizard.
Procedure
1. If a PKI-based authentication method is selected by the authentication server, you are
prompted to review the server certificate information.
2. Enter the user name and password when the server requires credentials for
authentication. Depending on the authentication server configuration, you may be
prompted to enter authentication credentials before you accept the server certificate.
2.4 Opening the phone web interface
Enter the phone IP address in your web browser to open the phone web interface.
Prerequisites
You must have a network-connected desktop or laptop computer with a web browser
supporting HTML5 installed. (Modern versions of Internet Explorer, Firefox, Chrome, and
Safari are supported.)
The web browser will be used to configure the phone, so it must have IP network
connectivity to the Dolby Conference Phone.
Procedure
1. From the phone home screen, tap this sequence:
Configuration procedures
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> > About > General
2. Scroll down until you see the IP address.
3. Enter this URL in the browser address bar:
If a security warning displays, accept the warning and proceed.
https://your phone IP address
4. Log in to the Dolby Conference Phone using the default credentials:
•Username = admin
•Password = 1739
2.5 Configuring the operation mode
You can configure the Dolby Conference Phone for either Conferencing mode or Dual mode.
About this task
Conferencing mode
Use if you plan on using your phone with BT MeetMe with Dolby Voice only.
Dual mode
Use if you want to have IP private branch exchange (PBX) integration with BT MeetMe
with Dolby Voice.
If you wish to have IP PBX integration with BT MeetMe with Dolby Voice, change the
configuration mode listed in this table.
Configuration procedures
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Configuration parameter description Configuration parameter name
Selects the operational mode Features.OperationMode
Procedure
1. Go to Settings > Features in the web interface.
2. Choose a value for Operation Mode.
In Dual mode, the home screen appears as shown in this figure.
2.6 Configuring
You must specify servers in the network settings so that the phone displays the correct date
and time.
Procedure
1. Click the +to open the network settings parameters.
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2. Click the +to open the NTP section.
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3. Enter the server addresses provided by your local system administrator.
2.7 Specifying a proxy server
Some network configurations and phone software require that you specify a proxy server in
the web interface.
About this task
Note: Depending on your network settings and phone software version, this procedure
may not be necessary. For a complete description of this functionality, see the Dolby
Conference Phone administrator's guide .
The following information is required:
Attributes Description
Proxy server address IP address or fully qualified hostname (for example,
proxy01.prd.mycompany.com.
Proxy server credentials:
User name and password If the proxy server requires devices to authenticate before being allowed access, then a user name and password are required.
Procedure
1. Click the +to open the Dolby Voice Conferencing Service > Proxy section.
Configuration procedures
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2. Enter the proxy address provided by your local system administrator.
2.8 Specifying VLAN and LAN settings
If the VLAN and local area network (LAN) settings are not configured automatically, enter the
LAN or VLAN information in the network settings.
About this task
Note: Depending on your network settings and phone software version, this procedure
may not be necessary. For a complete description of this functionality, including
additional VLAN options, see the Dolby Conference Phone administrator's guide .
You will need information about the voice and data VLAN settings for your organization. The
table describes the information that is required.
Attributes Description
Voice and data VLAN. Determine whether there are separate voice and data VLANs.
Do the LAN switches have LLDP
enabled? If your network is configured this way, your phone will discover your VLAN settings when you turn on the enable LLDP setting.
Does the voice VLAN have
access to the Internet via the
above proxies?
If no, the phone cannot be placed in the voice VLAN and must be
placed in the data VLAN.
Note: You may have to disable LLDP to achieve this.
Configuration procedures
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Procedure
1. Click the +to open the network settings parameters.
2. Do one of the following:
•Open Virtual LAN and enter the manual VLAN ID as directed by your local system
administrator.
•Select Enable LLDP if your VLAN settings are configured to be discoverable.
Both options are shown in the following figure.
2.9 Configuring your firewall
If you have a firewall, the outgoing policy must be configured to meet BT Conferencing
requirements.
Procedure
1. Browse to: http://www.btconferencing.com/downloads-library/apps/dolby-voice/.
The target IP addresses, as well as the protocols and ports they use, can be found here.
2. Find the IT administrator guide section, and download the document.
3. The firewall information is in the required firewall settings section.
4. The Dolby Conference Phone uses Hypertext Transfer Protocol Secure (HTTPS) to access
https://my.webjoin.com/ for authentication, so make sure this can pass through the
firewall used by your organization.
2.10 Setting the phone display name
The display name on the phone will appear in the conference roster when the phone joins
conference calls, so this should be configured to a meaningful name.
•Use one of these procedures to set the display name of the phone:
•From the Dolby Conferencing Console software:
a) From Dolby Conferencing Console, select a device, and then click the Edit device
configuration button.
b) From IP IPBX > Account, drag Display name to the device configuration.
c) In the Sip.Account.DisplayName field, type a device name.
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•From the phone web interface:
a) Click the +to open the IP PBX Settings > Account section.
b) In the Display Name field, enter the device name.
What to do next
After you complete these steps, tap this sequence to reboot your phone before activating or
registering your phone with BT MeetMe with Dolby Voice:
> > Reboot phone
2.11 Activating a phone with a PIN
It is not usually necessary to enter a PIN to activate a phone with BT MeetMe with Dolby
Voice. If your system administrator asks you to enter a PIN, you can do so with either the
phone Web interface or the touch screen.
About this task
Note: The system administrator can enter the PIN and activate a phone remotely by
using a provisioning server or the Dolby Conferencing Console.
Procedure
1. Tap Settings > ... > About > Status > Conference registration > Activate BT MeetMe.
The BT MeetMe Registration screen displays.
2. Enter the Activation PIN and tap ✔.
Activation successful! displays when activation is complete.
Results
You can now start or join BT MeetMe with Dolby Voice conferences.
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3 Updating credentials and
certificates
You can update 802.1x credentials and upload device certificates without rebooting the
Dolby Conference Phone.
•Updating 802.1x authentication credentials
•Uploading a new device certificate
3.1 Updating 802.1x authentication credentials
You can update 802.1x authentication credentials without rebooting or resetting the Dolby
Conference Phone.
Procedure
1. From the phone home screen, tap this sequence:
> > Administrative Settings
2. Enter the administrator password, and tap Enter.
3. Select Network Configuration > 802.1x.
3.2 Uploading a new device certificate
You can change the device certificate store using the web interface.
About this task
This procedure can be used in cases where Dolby Conferencing Console is not available or you
do not have access to a provisioning server.
Procedure
1. Log in to the web interface.
2. Select Tools > Certificates > Import certificates.
Updating credentials and certificates
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3. A dialog box displays, from which you can navigate to the certificates on your system.
Results
When the upload is complete, the number of certificates uploaded is displayed.
Updating credentials and certificates
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4 Deactivating the BT MeetMe with
Dolby Voice service
You can deactivate the BT MeetMe with Dolby Voice service by using either the diagnostic
shell or the web interface. A factory reset does not delete the BT service certification
authority (CA) certificate.
•Deactivating the service using the web interface
•Deactivating the service using the diagnostic shell
4.1 Deactivating the service using the web interface
You can deactivate the BT MeetMe with Dolby Voice service from the web interface.
Procedure
1. Select Tools > Utilities.
2. Click on the displayed link that reads:
You can deactivate this device from BT MeetMe service using this link
A pop-up message asks you to confirm deactivation. Your phone reboots after you select
Yes.
4.2 Deactivating the service using the diagnostic
shell
The BT MeetMe with Dolby Voice conferencing service can be deactivated through a
diagnostic shell command: deactivateBTService. Once the service is deactivated, the
phone no longer accepts a BT MeetMe with Dolby Voice chairperson or participant passcode
until it is activated again.
About this task
Here are a few tips about running the diagnostic shell:
•The shell service is accessed via SSH, and only one instance of the shell service is
supported at any given time.
•The service starts when the phone boots up, but it is accessible only if the configuration
parameter (Network.Services.SSHEnabled) is enabled, which is the default.
•Enter the administrative user name and password to use the diagnostic shell.
•The session will time out after 30 minutes of inactivity.
Shell service commands are automatically generated for each phone software release. It can
include localized command help, function calls, and diagnostic tests.
Note: If you perform a factory reset of your Dolby Conference Phone, it resets all
settings and deletes all data on the phone displays and in the web interface. However,
the BT service CA certificate is not removed from the phone.
Deactivating the BT MeetMe with Dolby Voice service
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Procedure
1. From a terminal window, enter this command:
ssh admin@ip_address
where ip_address is the phone Internet Protocol (IP) address that you can find in the
General settings screen on the phone touch panel. The default administrative password
for the phone is 1739.
2. At the shell prompt, enter the deactivateBTService command.
Deactivating the BT MeetMe with Dolby Voice service
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5 Troubleshooting configuration
issues
There are several ways you can try to diagnose system issues before escalating to BT
support. You can try making a diagnostic call, or troubleshoot an issue based on the error
message.
•Making a diagnostic call
•Error messages
•BT MeetMe with Dolby Voice conference call issues
5.1 Making a diagnostic call
You can use the web interface to make a diagnostic call.
Prerequisites
This feature is available only for Dolby Conference Phone 3.0 or later.
About this task
Note: Starting with release 3.0, the Dolby Conference Phone supports failover during
the meeting join process for BT MeetMe with Dolby Voice. Refer to the application
programming interface (API) documentation for those details.
Procedure
1. From the Tools tab, click Diagnostics.
Troubleshooting configuration issues
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