Dorner 3200 Series User manual

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DORNER MFG. CORP. INSIDE THE USA OUTSIDE THE USA
P.O. Box 20 • 975 Cottonwood Ave. TEL: [phone] TEL: [phone]
Hartland, WI 53029-0020 USA FAX: [phone] FAX: [phone]
851-527 Rev. A
3200 & 5200 Series Bottom
Mount 90° Drive Package for
Light & Standard Load 50 Hz
Gearmotors
Installation, Maintenance & Parts Manual

Dorner Mfg. Corp. 2 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Table of Contents
Introduction ........................................................................ 2
Warnings - General Safety ................................................. 3
Product Description............................................................ 4
Specifications ..................................................................... 4
Gearmotor Mounting Package Models:.......................... 4
Table 1: Gearmotor Specifications ................................. 5
Table 2: Belt Speeds for Fixed Speed 90°
50 Hz Gearmotors.......................................................... 5
Table 3: Belt Speeds for Variable Speed 90°
50 Hz Gearmotors.......................................................... 5
Installation.......................................................................... 6
Required Tools................................................................ 6
Mounting 6
Preventive Maintenance and Adjustment........................... 9
Required Tools................................................................ 9
Timing Belt Tensioning.................................................. 9
Timing Belt Replacement ............................................... 9
Drive or Driven Pulley Replacement............................ 10
Gear Reducer Replacement........................................... 10
Motor Replacement....................................................... 12
Service Parts..................................................................... 14
Bottom Mount Drive Package for 90°
Industrial Gearmotors .................................................. 14
90° Industrial Gearmotors............................................. 15
Return Policy.................................................................... 16
Introduction
Upon receipt of shipment:
• Compare shipment with packing slip. Contact factory
regarding discrepancies.
• Inspect packages for shipping damage. Contact carrier
regarding damage.
• Accessories may be shipped loose. See accessory instruc-
tions for installation.
Dorner 3200 Series conveyors are covered by patent
numbers 5156260, 5156261, 5203447, 5265714, 6871737,
6910571, 6971509, and patent applications in other
countries.
Dorner LPZ Series conveyors are covered by patent
numbers 5156260, 5156261, 5203447, 5265714, 5875883
and patent applications in other countries.
Dorner 5200 Series conveyors have patents pending.
Dorner’s Limited Warranty applies.
Dorner reserves the right to make changes at any time
without notice or obligation.
Dorner has convenient, pre−configured kits of Key Service
Parts for all conveyor products. These time saving kits are
easy to order, designed for fast installation, and guarantee
you will have what you need when you need it. Key Parts
and Kits are marked in the Service Parts section of this
manual with the Performance Parts Kits logo.
IMPORTANT
Some illustrations may show guards
removed. DO NOT operate equipment
without guards.

Dorner Mfg. Corp. 3 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Warnings - General Safety
A
WARNING
The safety alert symbol, black triangle with
white exclamation, is used to alert you to
potential personal injury hazards.
A
DANGER
Climbing, sitting, walking or riding on
conveyor will cause severe injury.
KEEP OFF CONVEYORS.
A
DANGER
DO NOT OPERATE CONVEYORS IN AN
EXPLOSIVE ENVIRONMENT.
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
A
WARNING
Gearmotors may be HOT.
DO NOT TOUCH Gearmotors.
A
WARNING
Exposed moving parts can cause severe
injury.
REPLACE ALL GUARDS BEFORE RUNNING
CONVEYOR.
A
WARNING
Dorner cannot control the physical
installation and application of conveyors.
Taking protective measures is the
responsibility of the user.
When conveyors are used in conjunction
with other equipment or as part of a multiple
conveyor system, CHECK FOR POTENTIAL
PINCH POINTS and other mechanical
hazards before system start-up.

Dorner Mfg. Corp. 4 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Product Description
Refer to Figure 1 for typical components. Figure 1
Figure 1
Specifications
Gearmotor Mounting Package Models:
Example:
1Conveyor
2Cover
3 Driven Pulley
4 Timing Belt
5DrivePulley
6 Gearmotor
7 Timing Belt Tensioner
8 Mounting Bracket
12
8
3
4
5
67
DC
B
A
Output Shaft Type = 90 Industrial
32 UB H S A
32 = 3200 Series
52 = 5200 Series
Product Series:
Language Code = CE English
Mount Style = Side Mount
Gearmotor Type: S = Standard Load
L = Light Load
Mount Position = A, B, C or D
(see detail to the right)

851-527 Rev. A 5 Dorner Mfg. Corp.
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Specifications
Table 1: Gearmotor Specifications
Table 2: Belt Speeds for Fixed Speed 90° 50 Hz Gearmotors
(vp) = voltage and phase
21 = 230 V, 1-phase
23 = 230 V, 3-phase
43 = 400 V, 3-phase
Table 3: Belt Speeds for Variable Speed 90° 50 Hz Gearmotors
Item
Light Load Gearmotor Standard Load Gearmotor
Single Phase Three Phase VFD Variable
Speed Single Phase Three Phase VFD Variable
Speed
Output Power 0.18 kW 0.37 kW
Input Voltage 230 VAC 230/400 VAC 230 VDC 230 VAC 230/400 VAC 230 VAC
Input Frequency 50 Hz 25 to 63 Hz 50 Hz 25 to 63 Hz
Input Current 1.6
Amperes
1.4/0.8
Amperes
1.4
Amperes
2.6
Amperes
2.1/1.2
Amperes
2.1
Amperes
Gearmotor Ratios 5:1, 10:1, 20:1, 40:1, 60:1 5:1, 10:1, 20:1, 40:1, 60:1
Protection Rating IP55 IP55
Frame Size IEC 63 B5 IEC 71 B5
Light Load Gearmotors Standard Load Gearmotors Belt Speed
M/min
Part Number RPM N-m Part Number RPM N-m
62Z060HS4(vp)FN 23 26.4 32Z060HS4(vp)FN 23 26.8 5.8
62Z040HS4(vp)FN 35 28.9 32Z040HS4(vp)FN 35 29.4 8.5
62Z020HS4(vp)FN 70 19.4 32Z020HS4(vp)FN 70 29.9 17.1
62Z010HS4(vp)FN 140 10.7 32Z010HS4(vp)FN 140 21.5 33.8
62Z005HS4(vp)FN 280 5.6 32Z005HS4(vp)FN 280 11.2 68.0
Light Load Gearmotors Standard Load Gearmotors Belt Speed
M/min
Part Number RPM N-m Part Number RPM N-m
62Z060HS423EN 23 26.4 32Z060HS423EN 23 26.8 2.8 - 7.1
62Z040HS423EN 35 28.9 32Z040HS423EN 35 29.4 4.2 - 11
62Z020HS423EN 70 19.4 32Z020HS423EN 70 29.9 8.5 - 21
62Z010HS423EN 140 10.7 32Z010HS423EN 140 21.5 17 - 43
62Z005HS423EN 280 5.6 32Z005HS423EN 280 11.2 34 - 86
NOTE
For belt speed other than those listed, contact
factory for details.

Dorner Mfg. Corp. 6 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Installation
Required Tools
• Hex key wrenches:
2 mm, 2.5 mm, 3 mm, 5 mm
• Straight edge
• Torque wrench
Mounting
Figure 2
Figure 2
Installation Component List:
1. Typical components (Figure 3).
Figure 3
Figure 3
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
A
WARNING
For Cleated Belt Conveyors, Gearmotors
must be mounted as shown in Figure 2.
Failure to do so creates pinch points which
can cause severe injury.
NOTE
Gearmotor position on Flat Belt conveyor
shown below left, Figure 2. Gearmotor
position on Cleated Belt conveyor shown
below right, Figure 2.
Flat Belt Conveyor Cleated Belt Conveyor
1Bottom Mount Assembly
2Drive Pulley
3Cover
4 M4 Socket Head Screws (4x)
5DrivenPulley
6Key
7 M6 Socket Head Screws (4x)
8 M8 Socket Head Screws (2x)
9 Timing Belt
NOTE
Cleated belt mounting package shown, flat
belt mounting package similar.
NOTE
Gearmotor may be operated in positions 1, 3
or 4 (Figure 4).
2
1
3
4
6
5
8
7
9

851-527 Rev. A 7 Dorner Mfg. Corp.
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Installation
Figure 4
Figure 4
2. If required, change gearmotor position by removing
four (4) screws (Figure 5, item 1). Rotate gearmotor
to other position and replace screws (Figure
5, item 1). Tighten to 110 in-lb (12 Nm).
Figure 5
Figure 5
3. Locate drive output shaft (Figure 6, item 1). Remove
two (2) M8 screws (Figure 6, item 2) and four (4) M6
screws (Figure 6, item 3) and discard.
Figure 6
Figure 6
4. Attach mount assembly (Figure 7, item 1) with two
(2) M8 screws (Figure 7, item 2) and four (4) M6
screws (Figure 7, item 3). Tighten M6 screws to 146
in−lbs (16.5 N−m) and M8 screws to 288 in−lbs (32.5
N−m).
Figure 7
Figure 7
5. Install key (Figure 8, item 1).
Figure 8
Figure 8
6. Wrap timing belt (Figure 8, item 2) around driven
pulley (Figure 8, item 3) and drive pulley (Figure
8, item 4). Install driven pulley onto conveyor shaft.
1
3
4
1
1
3
3
21
A
WARNING
Drive shaft keyway may be sharp.
HANDLE WITH CARE.
2
1
3
4
2
3
1

Dorner Mfg. Corp. 8 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Installation
7. Using a straight edge (Figure 9, item 1), align driven
pulley (Figure 9, item 1) with drive pulley (Figure
9, item 1).
Figure 9
Figure 9
8. Tighten driven pulley taper-lock screws (Figure
10, item 1).
Figure 10
Figure 10
9. Depending on conveyor belt travel (direction A or B),
locate timing belt tensioner (Figure 11, item 1) as
shown. Tension timing belt to obtain 1/8” (3 mm)
deflection for 6 lb (3 Kg) of force at timing belt mid-
point (Figure 11, item 2). Tighten tensioner screw to
110 in-lb (12 Nm).
Figure 11
Figure 11
10. Install cover (Figure 12, item 1) with four (4) screws
(Figure 12, item 2). Tighten screws to 35 in-lb (4 Nm).
Figure 12
Figure 12
2
1
3
1
2
2
1
AB
2
1
2

851-527 Rev. A 9 Dorner Mfg. Corp.
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Preventive Maintenance and Adjustment
Required Tools
• Hex key wrenches:
2 mm, 2.5 mm, 3 mm, 5 mm
• Adjustable wrench (for hexagon head screws)
• Straight edge
• Torque wrench
Timing Belt Tensioning
1. Remove four (4) screws (Figure 12, item 2) and
remove cover (Figure 12, item 1).
2. Loosen tensioner (Figure 13, item 1).
Figure 13
Figure 13
3. Depending on conveyor belt travel (direction A or B),
locate timing belt tensioner (Figure 11, item 1) as
shown. Tension timing belt to obtain 1/8” (3 mm)
deflection for 6 lb (3 Kg) of force at timing belt mid-
point (Figure 11, item 2). Tighten tensioner screw to
110 in-lb (12 Nm).
4. Install cover (Figure 12, item 1) with four (4) screws
(Figure 12, item 2). Tighten screws to 35 in-lb (4
Nm).
Timing Belt Replacement
1. Remove four (4) screws (Figure 12, item 2) and
remove cover (Figure 12, item 1).
2. Loosen tensioner (Figure 13, item 1).
3. Remove timing belt (Figure 14, item 1).
Figure 14
Figure 14
4. Install new timing belt.
5. Depending on conveyor belt travel (direction A or B),
locate timing belt tensioner (Figure 11, item 1) as
shown. Tension timing belt to obtain 1/8” (3 mm)
deflection for 6 lb (3 Kg) of force at timing belt mid-
point (Figure 11, item 2). Tighten tensioner screw to
110 in-lb (12 Nm).
6. Install cover (Figure 12, item 1) with four (4) screws
(Figure 12, item 2). Tighten screws to 35 in-lb (4
Nm).
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
1
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
NOTE
If timing belt does not slide over pulley flange,
loosen driven pulley taper-lock screws
(Figure 14, item 2) and remove pulley with
belt (Figure 14, item 1). For re-installation,
see steps 6 thru 8 on beginning on page 7.
2
1

Dorner Mfg. Corp. 10 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Preventive Maintenance and Adjustment
Drive or Driven Pulley Replacement
1. Complete steps 1 through 3 of “Timing Belt
Replacement” section on page 9.
2. Remove taper-lock screws (Figure 15, item 1). Insert
one (1) of taper lock screws in remaining hole (Figure
15, item 2). Tighten screw until pulley is loose.
Remove pulley and taper hub assembly.
Figure 15
Figure 15
3. Complete steps 6 through 9 of “Installation” section
beginning on page 7.
Gear Reducer Replacement
1. Remove four (4) screws (Figure 12, item 2) and
remove cover (Figure 12, item 1).
2. Loosen M10 shaft locking screw (Figure 16, item 1).
Figure 16
Figure 16
3. Loosen tensioner (Figure 13, item 1).
4. Loosen taper-lock screws (Figure 17, item 1) and
remove drive pulley: Insert one (1) of taper lock screws
in remaining hole (Figure 17, item 2). Tighten screw
until pulley is loose.
Figure 17
Figure 17
5. Remove pulley (Figure 18, item 1), taper hub assembly
(Figure 18, item 2), and timing belt (Figure
18, item 3).
Figure 18
Figure 18
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
NOTE
If drive pulley (Figure 18, item 1) is replaced,
wrap timing belt around drive pulley and
complete step 3.
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
2
1
1
2
1
1
3
2

851-527 Rev. A 11 Dorner Mfg. Corp.
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Preventive Maintenance and Adjustment
6. Remove four (4) gear reducer mounting screws
(Figure 19, item 1). Remove gearmotor.
Figure 19
Figure 19
7. Remove four screws (Figure 20, item 1). Detach
motor (Figure 20, item 2) from gear reducer (Figure
20, item 3). Retain motor output shaft key (Figure
20, item 4).
Figure 20
Figure 20
8. Remove two (2) screws (Figure 20, item 5) and
detach output shaft cover (Figure 20, item 6).
9. Remove M10 shaft locking screw (Figure 21, item 1),
remove gear reducer output shaft (Figure 21, item 2)
and key (Figure 21, item 3).
Figure 21
Figure 21
10. Insert the new shaft with key (Figure 21, item 3) into
new gear reducer. Tighten M10 shaft locking screw
(Figure 21, item 1) to 300 in−lbs (34 N−m).
11. With key (Figure 20, item 4) in keyway, slide motor
(Figure 20, item 2) and gear reducer (Figure
20, item 3) together. Install screws (Figure 20, item 1)
and tighten.
Figure 22
Figure 22
12. Install gearmotor to mounting bracket and tighten
screws (Figure 19, item 1) to 110 in-lb (12 Nm).
13. Complete steps 6 through 10 of “Installation” section
beginning on page 7.
NOTE
Output shaft (Figure 21, item 2) is held in
Gear Reducer with a tapered press fit.
Removal may require use of an arbor press.
1
1
2
34
1
6
5
123
IMPORTANT
Be extremely careful when coupling motor to
gear reducer. Avoid misalignment and forcing
the connection causing possible permanent
gear reducer seal damage.
NOTE
Gearmotor position on Flat Belt conveyor
shown below left, Figure 22. Gearmotor
position on Cleated Belt conveyor shown
below right, Figure 22.
NOTE
If drive pulley (Figure 18, item 1) is removed.
Wrap timing belt around drive pulley and
complete step 13.
Flat Belt Conveyor Cleated Belt Conveyor

Dorner Mfg. Corp. 12 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Preventive Maintenance and Adjustment
Motor Replacement
1. For single phase motor:
a. Loosen terminal box screws (Figure 23, item 1)
and remove cover (Figure 23, item 2).
Figure 23
Figure 23
b. Record wire colors on terminals 2, 6 and ground
(Figure 24). Loosen terminals 2, 6 and ground and
remove wires.
Figure 24
Figure 24
c. Loosen cord grip (Figure 24, item 1) and remove
cord.
2. For three phase and VFD variable speed motor:
a. Loosen terminal box screws (Figure 23, item 1)
and remove cover (Figure 23, item 2).
b. Record wire colors on terminals U1, V1, W1 and
PE (Figure 25). Loosen terminals U1, V1, W1and
PE and remove wires.
Figure 25
Figure 25
c. Loosen cord grip (Figure 25, item 1) and remove
cord.
3. Remove four (4) screws (Figure 18, item 1). Detach
motor (Figure 18, item 2) from gear reducer (Figure
18, item 3). Retain motor output shaft key (Figure
19, item 1).
Figure 26
Figure 26
4. Remove four (4) screws and nuts (Figure 27, item 1).
Remove adapter flange (Figure 27, item 2).
Figure 27
Figure 27
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
A
DANGER
Hazardous voltage will cause severe injury or
death.
LOCK OUT POWER BEFORE WIRING.
2
1
321657 12119
1
1
3
1
2
2
1

851-527 Rev. A 13 Dorner Mfg. Corp.
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Preventive Maintenance and Adjustment
5. Install adapter flange (Figure 27, item 2) on new
motor: Install screws and nuts (Figure 27, item 1) and
tighten.
6. With key (Figure 19, item 1) in keyway, slide motor
(Figure 19, item 2) and gear reducer (Figure
19, item 3) together.
Figure 28
Figure 28
7. Install screws (Figure 20, item 1) and tighten to 65
in−lbs (7.3 N−m).
Figure 29
Figure 29
8. Replace wiring:
• For a single phase motor, reverse step 1 on page 10.
• For a three phase or VFD variable speed motor, reverse
step 2 on page 10.
IMPORTANT
Be extremely careful when coupling motor to
gear reducer. Avoid misalignment and forcing
the connection causing possible permanent
gear reducer seal damage.
R
3
12
1

Dorner Mfg. Corp. 14 851-527 Rev. A
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Service Parts
Bottom Mount Drive Package for 90° Industrial Gearmotors
NOTE
For replacement parts other than those shown on this page, contact an authorized Dorner Service Center
or the factory. Key Service Parts and Kits are identified by the Performance Parts Kits logo . Dorner
recommends keeping these parts on hand.
1
2
3
4
5
6
11
13
14
14
15
16
17
18
19
20
8
10
7
19
21
9
9
12
Item Part Number Description
1 300139 Bearing Shaft Cover
2 300871 Drive Cover
3 301146 Grove Gearhead Output Shaft
4 301076 Drive Tensioner Slide
5 301151 Mounting Plate
6 301153 Tensioner Bearing Assy
7 811−133 Driven Pulley, 14 Tooth, Taper Lock
TL1108
811−126 Driven Pulley, 16 Tooth, Taper Lock
TL1108
8 811−133 Drive Pulley, 14 Tooth, Taper Lock
TL1108
811−126 Drive Pulley, 16 Tooth, Taper Lock
TL1108
811−127 Drive Pulley, 18 Tooth, Taper Lock
TL1210
811−135 Drive Pulley, 20 Tooth, Taper Lock
TL1210
811−136 Drive Pulley, 22 Tooth, Taper Lock
TL1610
811−137 Drive Pulley, 24 Tooth, Taper Lock
TL1610
Item Part Number Description

851-527 Rev. A 15 Dorner Mfg. Corp.
3200 & 5200 Series Bottom Mount 90° Drive Package for Light & Standard Load 50 Hz Gearmotors
Service Parts
90° Industrial Gearmotors
9 811−288 Taper Lock Bushing, 20 MM, TL1108
811−289 Taper Lock Bushing, 20 MM, TL1210
811−290 Taper Lock Bushing, 20 MM, TL1610
10 814-125 Timing Belt, 1.0” W x 25.5” L
814−059 Timing Belt, 1.0” W x 27.0” L
814−060 Timing Belt, 1.0” W x 28.0” L
814-079 Timing Belt, 1.0” W x 30.0” L
11 920483M Flanged Socket Head Screw,
M4 x 16 mm
12 911−013 Flat Washer
Item Part Number Description
13 912−084 Square Key
14 920608M Socket Head Screw, M6 x 8 mm
15 920618M Socket Head Screw, M6 x 18 mm
16 920622M Socket Head Screw, M6 x 22 mm
17 920835M Socket Head Screw, M8 x 35 mm
18 961645M Socket Head Screw, M16 x 45 mm
19 980630M Square Key
20 991610M Hex Jam Nut, M16
21 931025M Flat Head Screw, M10 x 25 mm
Item Part Number Description
2
1
Item Part No. Description
1 826-281 Motor, 0.19 kW 230 Volts, 1400 RPM
50 Hz, 1-Phase
826-282 Motor, 0.37 kW 230 Volts, 1400 RPM
50 Hz, 1-Phase
826-284 Motor, 0.19 kW 230/400 Volts, 1400 RPM
50 Hz, 3-Phase
826-285 Motor, 0.37 kW 230/400 Volts, 1400 RPM
50 Hz, 3-Phase
2 62Z005HS Gear Reducer, 5:1, 63 B5
62Z010HS Gear Reducer, 10:1, 63 B5
62Z020HS Gear Reducer, 20:1, 63 B5
62Z040HS Gear Reducer, 40:1, 63 B5
62Z060HS Gear Reducer, 60:1, 63 B5
32Z005HS Gear Reducer, 5:1, 71 B5
32Z010HS Gear Reducer, 10:1, 71 B5
32Z020HS Gear Reducer, 20:1, 71 B5
32Z040HS Gear Reducer, 40:1, 71 B5
32Z060HS Gear Reducer, 60:1, 71 B5

851-527 Rev. A Printed in U.S.A.
Dorner Mfg. Corp. reserves the right to change
or discontinue products without notice. All
products and services are covered in
accordance with our standard warranty. All
rights reserved. © Dorner Mfg. Corp. 2009
DORNER MFG. CORP.
975 Cottonwood Ave., PO Box 20
Hartland, WI 53029-0020 USA
TEL [phone] (USA)
FAX [phone] (USA)
Internet: www.dorner.com
Outside the USA:
TEL [phone]
FAX [phone]
Return Policy
Returns must have prior written factory authorization or they will not be accepted. Items that are returned to Dorner without
authorization will not be credited nor returned to the original sender. When calling for authorization, please have the
following information ready for the Dorner factory representative or your local distributor:
1. Name and address of customer.
2. Dorner part number(s) of item(s) being returned.
3. Reason for return.
4. Customer's original order number used when ordering the item(s).
5. Dorner or distributor invoice number.
A representative will discuss action to be taken on the returned items and provide a Returned Goods Authorization number
for reference.
There will be a return charge on all new undamaged items returned for credit where Dorner was not at fault. Dorner is not
responsible for return freight on such items.
Conveyors and conveyor accessories
Standard catalog conveyors 30%
MPB Series, cleated and specialty belt conveyors 50%
AquaGard & AquaPruf Series conveyors non-returnable items
Engineered special products case by case
Drives and accessories 30%
Sanitary stand supports non-returnable items
Parts
Standard stock parts 30%
MPB, cleated and specialty belts non-returnable items
Returns will not be accepted after 60 days from original invoice date.
The return charge covers inspection, cleaning, disassembly, disposal and reissuing of components to inventory.
If a replacement is needed prior to evaluation of returned item, a purchase order must be issued. Credit (if any) is issued
only after return and evaluation is complete.
Dorner has representatives throughout the world. Contact Dorner for the name of your local representative. Our Technical
Sales, Catalog Sales and Service Teams will gladly help with your questions on Dorner products.
For a copy of Dorner's Warranty, contact factory, distributor, service center or visit our website at www.dorner.com.
For replacement parts, contact an authorized Dorner Service Center or the factory.