
Thank you for choosing Hillphoenix for your food merchandising needs. This manual contains important technical information
and will assist you with the installation and operation of your new Hillphoenix Ecoblade assemblies for refrigerated display-
cases. By closely following the instructions, you can expect peak performance; attractive fit and finish; and long case life.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel
free to contact our Marketing Services group at the number listed below. Thank you for choosing Hillphoenix, and we wish
you the very best in outstanding food merchandising.
PRODUCT DESCRIPTION
This manual covers general installation and operational
information for the Ecoblade Shelf-Edge Technology.
Hillphoenix recommends you retain a copy for future
reference.
STORE CONDITIONS
Hillphoenix cases are designed to operate in an air-
conditioned store that maintains a 75°F (24°C) store
temperature and 55% (max) relative humidity (ASHRAE
conditions). Case operation will be adversely affected by
exposure to excessively high ambient temperatures and/or
humidity.
RECEIVING ECOBLADE
Inspect Ecoblade assemblies carefully. In the event of shipping
damage and/or shortages, please contact the Service Parts
Department at the number listed below.
ECOBLADE DAMAGE
Claims for obvious damage must be 1) noted on either the
freight bill or the express receipt and 2) signed by the carrier's
agent; otherwise, the carrier may refuse the claim. If damage
becomes apparent after the equipment is unpacked, retain all
packing materials and submit a written request to the carrier
for inspection within 14 days of receipt of the equipment.
Failure to follow this procedure will result in refusal by the
carrier to honor any claims with a consequent loss to the
consumer.
If a UPS shipment has been damaged, retain the damaged
material, the carton and notify us at once. We will file a claim.
LOST/MISSING ITEMS
Ecoblade assemblies are carefully inspected to insure the
highest level of quality. Any claim for lost/missing items must
be made to Hillphoenix within 48 hours of receipt of the
equipment. When making a claim please use the number listed
below.
SERVICE & TECHNICAL SUPPORT
For service or technical questions, please contact Hillphoenx
Case Division Technical Support at 800-283-1109.
MISSING ITEMS
Ecoblade assemblies are inspected before shipping to ensure
the highest level of quality. Any claim for missing items must
be made to Hillphoenix within 48 hours of receipt of the
assemblies
ORDERING ECOBLADE PARTS
If you need to contact Hillphoenix about parts for Ecoblade,
call 800-283-1109 and ask for a Service Parts Representative.
Provide the following information:
• Model number and serial number of the shelf for which
the part is needed
• Length of the part (if applicable)
• Color of the part (if painted) or of polymer part
• Quantity of parts needed
• Ship-to location
If Hillphoenix Service Parts decides that a part must be
returned instead of scrapped, you will be issued a Return
Material Authorization number.
GENERAL INFORMATION
Hillphoenix
Display Merchandisers
1925 Ruffin Mill Road Colonial Heights, VA 23834
1-800-283-1109
Website: www.hillphoenix.com
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