Dover Hillphoenix PF-H User manual

10/23
Technical Reference ...........................................2-4
General Information ............................................... 5
Installation ..........................................................6-7
Lighting & Power Supplies..................................8-9
Pre-Power Checklist ............................................10
Heat Controls & Settings .............................. 11-12
Case Cleaning ......................................................13
Parts Ordering ......................................................14
Appendices
Table of Contents
To ensure proper functionality and optimum performance, it is STRONGLY recommended that Hillphoenix specialty cases be installed/serviced by quali•ed tech-
nicians who have experience working with commercial refrigerated display merchandisers and storage cabinets. For a list of Hillphoenix-authorized installation/
service contractors, please visit our website at www.hillphoenix.com.
PF-H/DELI
MULTI-DECK MERCHANDISER
I N S TA L L AT I O N & O P E R AT I O N S M A N U A L

ii

LIABILITY NOTICE
For Cases with Shelf Lighting Systems
Hillphoenix does NOT design any of its shelf lighting systems or any of its display cases with shelf lighting
systems for direct or indirect exposure to water or other liquids. The use of a misting system or water hose
on a display case with a shelf lighting system, resulting in the direct or indirect exposure of the lighting
system to water, can lead to a number of serious issues (including, without limitation, electrical failures,
•re, electric shock, and mold) in turn resulting in personal injury, death, sickness, and/or serious property
damage (including, without limitation, to the display itself, to the location where the display is situated
[e.g., store] and to any surrounding property). DO NOT use misting systems, water hoses or other devices
that spray liquids in Hillphoenix display cases with lighted shelves.
If a misting system or water hose is installed or used on a display case with a shelf lighting system, then
Hillphoenix shall not be subject to any obligations or liabilities (whether arising out of breach of contract,
warranty, tort [including negligence], strict liability or other theories of law) directly or indirectly resulting
from, arising out of or related to such installation or use, including, without limitation, any personal injury,
death or property damage resulting from an electrical failure, •re, electric shock, or mold.
P079211M, REVO
iii

Important
D A N G E R
▲
Indicates an immediate threat of death or seri-
ous injury if all instructions are not followed
carefully.
At Hillphoenix®, the safety of our customers and employees, as well as the ongo-
ing performance of our products, are top priorities. To that end, we include impor-
tant warning messages in all Hillphoenix installation and operations handbooks,
accompanied by an alert symbol paired with the word "DANGER", "WARNING", or
"CAUTION".
All warning messages will inform you of the potential hazard; how to reduce the
risk of case damage, personal injury or death; and what may happen if the in-
structions are not properly followed.
W A R N I N G
Indicates a potential threat of death or serious
injury if all instructions are not followed care-
fully.
▲
C A U T I O N
Indicates that failure to properly follow instruc-
tions may result in case damage.
▲
iv

Revision History
• new manual format_09/21
• technical reference_01/23
• technical reference, LED lighting, heat control settings and parts list_07/23
• controller parameter update_1-23
v

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72 SPECIFICATIONS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
PF-H
Self-Service Open Muti-Deck Merchandise
r
4', 6' & 8' (Deli)
PF-H
Rev. Date Rev. # Rev. Title
07-24-23 7 DATE UPDATE
03-15-22 6 DATE UPDATE
SHIPPING WEIGHT
Case Weight
PF-H ---
GENERAL NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
2

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72 SPECIFICATIONS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
PF-H
Self-Service Open Muti-Deck Merchandise
r
4', 6' & 8' (Deli)
PF-H
Rev. Date Rev. # Rev. Title
07-24-23 7 DATE UPDATE
03-15-22 6 DATE UPDATE
NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
SELF-SERVICE DATA
Case
Length
Heaters Shelves
Bottom
Heaters
First Top
Shelf
Second Top
Shelf
Third Top
Shelf
Qnty
Watts
(Each) Qnty
Watts
(each) Qnty
Watts
(each) Qnty
Watts
(each)
4' 1 1153 1 700 1 815 1 925
6' 2 846 2 515 2 600 2 680
8' 2 1153 2 700 2 815 2 925
ELECTRICAL DATA
Case
Length
Fans
Per
Case
Control
Fans
208 Volts
Amps Watts
4' 1 0.06 14.0
6' 1 0.06 14.0
8' 2 0.12 28.0
LIGHTING DATA
Case
Length
Lights
Per
Row
Light
Length
Clearvoyant 4 LED Lighting
(Per Light Row)
Standard Power
(Cornice or Shelf)
120 Volts
Amps Watts
4' 1 4' 0.05 5.9
6' 2 3' 0.08 9.4
8' 2 4' 0.10 11.8
SELF-SERVICE DATA (CONTINUED)
Case
Length
(51") Total Amps
(208-3-60)
(54") Total Amps
(208-3-60)
L1 L2 L3 L1 L2 L3
4' 8.38 6.80 9.51 10.04 12.83 11.78
6' 13.90 10.01 12.38 14.75 18.86 17.34
8' 18.92 13.61 16.86 20.08 25.65 23.56
3

19 1/16" [48.5 cm]
21 13/16" [55.4 cm]
6 3/16" [15.8 cm]
18" [45.7 cm]
31 7/16" [79.8 cm]
35 1/8" [89.2 cm]
CASE HEIGHT
51" [129.5 cm]
INTERIOR HEIGHT
31 1/4" [79.4 cm]
VISUALDISPLAY
261/4"[66.7cm]
16"
12"
FLIP UP ACCESS FOR
CONTROLS/ELECTRICAL
BALLAST BOX WITH
HEAT CONTROLS
FRONT OF CASE TOEKICK
4" X 4" MECHANICAL ACCESS
31 7/16" [79.9 cm]
96 1/2" [245.1 cm] 1" [2.5 cm]
35 1/8" [89.2 cm]
8" [20.3 cm]
6" [15.2 cm]
48 1/2" [123.2 cm] {4' case}
72 1/2" [184.2 cm] {6' case}
96 1/2" [245.1 cm] {8' case}
19 1/16" [48.5 cm]
VISUALDISPLAY
2811/16"[72.9cm]
6 3/16" [15.8 cm]
18" [45.7 cm]
31 7/16" [79.9 cm]
35 1/8" [89.2 cm]
CASE HEIGHT
54" [137.2 cm]
INTERIOR HEIGHT
34 1/4" [87.1 cm]
10"
16"
14"
FLIP UP ACCESS FOR
CONTROLS/ELECTRICAL
BALLAST BOX WITH
HEAT CONTROLS
21 13/16" [55.4 cm]
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72 SPECIFICATIONS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
PF-H
Self-Service Open Muti-Deck Merchandise
r
4', 6' & 8' (Deli)
PF-H
Rev. Date Rev. # Rev. Title
07-24-23 7 DATE UPDATE
03-15-22 6 DATE UPDATE
51" PROFILE
54" PROFILE (OPTIONAL)
TECHNICAL REFERENCE
4

Thank you for choosing Hillphoenix for your food merchandising needs. This handbook contains important technical infor-
mation and will assist you with the installation and operation of your new Hillphoenix specialty cases. By closely following
the instructions, you can expect peak performance; attractive fit and finish; and long case life.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel
free to contact our Marketing Services group at the number listed below. Thank you for choosing Hillphoenix, and we wish
you the very best in outstanding food merchandising.
CASE DESCRIPTION
This manual specifically covers the PF-H deli application self-
service open multi-deck merchandiser.
STORE CONDITIONS
Hillphoenix cases are designed to operate in an air-condi-
tioned store that maintains a 75°F (24°C) store temperature
and 55% (max) relative humidity (ASHRAE conditions). Case
operation will be adversely affected by exposure to excessively
high ambient temperatures and/or humidity.
SHIPPING CASES
Transportation companies assume all liability from the time a
shipment is received by them until the time it is delivered to
the consumer. Our liability ceases at the time of shipment.
RECEIVING CASES
Examine fixtures carefully and in the event of shipping dam-
age and/or shortages, please contact the Service Parts
Department at the number listed below.
CASE DAMAGE
Claims for obvious damage must be 1) noted on either the
freight bill or the express receipt and 2) signed by the carrier's
agent; otherwise, the carrier may refuse the claim. If damage
becomes apparent after the equipment is unpacked, retain all
packing materials and submit a written request to the carrier
for inspection within 14 days of receipt of the equipment.
Failure to follow this procedure will result in refusal by the
carrier to honor any claims with a consequent loss to the
consumer.
If a UPS shipment has been damaged, retain the damaged
material, the carton and notify us at once. We will file a claim.
LOST/MISSING ITEMS
Equipment has been carefully inspected to insure the highest
level of quality. Any claim for lost/missing items must be
made to Hillphoenix within 48 hours of receipt of the equip-
ment. When making a claim please use the number listed
below.
SERVICE PARTS & TECHNICAL SUPPORT
For service parts questions regarding our cases, please
contact our Service Parts Department at 1-844-HPX-PART
(1-844-479-7278) or [email protected]
For technical questions regarding our cases, please contact
our Technical Support Department at 1-833-280-5714.
CONTACTING THE FACTORY
If you need to contact Hillphoenix regarding a specific fixture,
be certain that you have both the case model number and
serial number. (This information can be found on the data tag,
located at the top-left interior, rear exterior panel or interior
rear lower storage of the case. Location may vary based on
case design.)
Hillphoenix Specialty Products
703 Franklin Street, PO Box 478
Keosauqua, IA 52565
Website: www.hillphoenix.com
GENERAL INFORMATION
5

Fig. 1 Horizontal supports
SUPPORTS
FLOOR PREP
1. Ask the general contractor if your current copy of the build-
ing dimensions are the most recently issued. Also, ask for
the points of reference from which you should take dimen-
sions to locate the cases.
2. Using chalk lines or a laser transit, mark the floor where
the cases are to be located for the entire lineup. The lines
should coincide with the outside edges of the case feet.
3. Move case as close as possible to its permanent location.
Remove all crating and shipping braces above the ship-
ping pallet. Loosen the plastic dust cover from the pallet,
but leave cover over the case to protect it while removing
the case from the pallet.
4. Shipping braces with a sled runner construction can either
have metal brackets that can be removed with a screw
gun, or wood blocks that can be removed with a J-bar.
Note: Shipping braces are normally located at each
corner of the case. (Shipping braces used vary and are
based on case design for best transport.)
5. Carefully, if horizontal supports, lift case up and off the
pallet. Remove dust cover. Installation hardware ships in a
marked packet located inside the case.
6. Leveling is necessary to ensure proper operation. Locate
the highest point on the positioning lines as a reference
for determining the proper height of the shim-pack level-
ers. A laser transit is recommended for precision and
requires just one person. Level adjustable feet by twisting,
if applicable, or shim as necessary under horizontal sup-
ports as this will help ensure that the case is not settling
over time.
7. Locate horizontal support positions along the chalk line
(Fig. 1). Spot properly leveled shim packs at each support
location.
8. If necessary, drill a hole in each end of every horizontal
support (Fig. 2) and fasten to the floor with concrete
anchors. Note: The holes do not need to be in the exact
locations specified here. Be sure that the anchors are
close to the end of the horizontal supports and at each
corner of the case.
LOCATION
This hot display case has been designed for displaying and
storing perishable food product. It is engineered for air-con-
ditioned stores with a maximum ambient of 75°F and 55%
relative humidity.
When selecting the location for placement of this case, avoid
the following conditions:
Excessive Air Movement
1. Doors
2. Air-conditioned vents
3. Other air sources C A U T I O N
Locate the horizontal supports under unit before
removing from pallet. Failure to do so will dam-
age the finished metal if correct lift points are
not identified prior to removal.
▲
2. Once the case is properly placed on the shim packs, check
the horizontal level of the case by placing a bubble level
on the front sill. Add/remove shim packs as needed.
LINE-UP & INSTALLATION
Single Case
1. Move the case into position. Using a “J” bar, raise the end
of the case (under cross support), and lower the horizontal
support on to the shim packs. Repeat on the other end of
the case.
C A U T I O N
These cases are not designed for excessive
external weight. Do not walk on top or inside
of cases. Doing so may result in case damage
and/or personal injury.
▲
W A R N I N G
Be certain that your hands and feet are out of
the way before lowering the case. Failure to do
so may result in serious injury.
▲
Fig. 2 Seismic anchoring locations
CASE INSTALLATION
6

Fig. 3 Bolt locations
Multi-Case
1. Remove any shelves (discard the shelf clips) and/or loose
items from the cases that may interfere with case joining.
Keep all loose items as they will be used later in the instal-
lation process.
2. Follow the single-case installation instructions for the •rst
case,excluding #6, then position the next case in the line-
up approximately 3’ away.
3. Move the second case to a position that is approximately
6" from the •rst case, then position case on the shim
packs.
4. Push the cases tightly together, then lightly bolt them
together through the holes provided (Fig. 3). Tighten all the
joining bolts until all margins are equal. Be careful not to
over tighten.
C A U T I O N
Installation of 3rd-party materials may result in
diminished case performance.
▲
ELECTRICAL
Electrical hookups are made through the electrical raceway
that can be accessed by removing the rear raceway panel.
For case-to-case wiring, run conduit between the power supply
boxes or run wiring through the raceway. When connecting to
the power supply on the case, •eld wiring should exit box from
the side furthest away from case wiring to allow more room in-
side for wiring connections. Always check the data tag located
on left end exterior panel or top interior of the case. The case
must be grounded. For more detailed electrical wiring informa-
tion (see Appendix A1).
C A U T I O N
Be certain that all electrical connections are
compliant with local codes.
▲
5. Repeat steps 3 and 4 of this sequence for all remaining
cases. Be certain to properly level all cases.
6. Properly align the front panels as needed, then install, if
applicable, front panel trim (supplied).
3. Install the bumper, if applicable, into pre-attached bumper
track and snap into place.
4. After suf•cient time has passed to allow for bumper
shrinkage, cut away the excess bumper for •nal •t and •n-
ish. Be certain to use an appropriate cutting tool (tubing-
or PVC-cutter) to ensure a smooth cut.
5. Install case shelves and reconnect lights with the white
power cord(s) and the heat with the black power cord(s).
Color matching white/black receptacles can be found at
opposite ends of the inside back of the case. Be aware
that differing shelf con•gurations will affect energy con-
sumption and case performance. Be sure that the T-8
light caps and holders are still positively engaged. Dur-
ing shipping it is possible for these to loosen.
6. Install toekick back onto the base of case.
7. Install the bumper into pre-attached bumper track and
snap into place.
8. After suf•cient time has passed to allow for bumper
shrinkage, cut away the excess bumper for •nal •t and •n-
ish. Be certain to use an appropriate cutting tool (tubing-
or PVC-cutter) to ensure a smooth cut.
9. Install case shelves and reconnect lights. Be aware that
differing shelf con•gurations will affect energy consump-
tion and case performance.
10. Install toekick back onto the base of case.
C A U T I O N
Be sure that the LED light holders are still posi-
tively engaged. During shipping it is possible for
these to loosen. Prior to install check all light
connection points prior to installation and sup-
plying power.
▲
CASE INSTALLATION
7

LED DRIVER/POWER SUPPLY ACCESS
To gain access to the LED driver or power supplies remove the
raceway cover (Fig. 4). The power supply can be located at the
customer left side of the case.
GENERAL LIGHTING INFORMATION
Hillphoenix cases are equipped with LED luminaires and fea-
ture specially designed light reflectors in the cornice to improve
the illumination of products. LED power supplies operate both
the cornice and shelf lights and are located above the cornice
reflectors.
The lighting system has an ON/OFF switch located in the race-
way, power box or at the inside back of the case. Once a case
has been properly positioned in the store and an electrician
has connected the lighting circuit, the lights may be turned on
to verify that they are connected and functioning properly.
To ensure peak performance, it is advisable to run the lighting
systems only when the store climate control is on and case
refrigeration is started. Note: It is highly recommended that
the ambient store temperature not exceed 80°F.
D A N G E R
▲
SHOCK HAZARD
Always disconnect power to case when cleaning,
servicing or con!guring components of the light-
ing system. Failure to do so may result in serious
injury or death.
W A R N I N G
▲
Using improper DC power supplies may damage
the luminaires, resulting in sub-standard opera-
tion and increased chances of safety issues/
injury.
W A R N I N G
▲
Never replace a 24V DC power supply with a T8
or T5 ballast of any kind! Ballasts use alternating
current (AC) instead of direct current (DC) and
operate at a much higher voltage than is used by
this LED system. Doing so will damage the LED
system and increases the chance of safety
issues/injury.
Fig. 4 Clear view of the drivers
DRIVER
REPLACING LED LIGHTS
Once store power is connected and the light circuit is ener-
gized, the Clearvoyant LED system should operate without the
LED LUMINAIRES
Removing LED luminaires:
1. Unplug the luminaire (Fig. 5).
Fig. 5 LED light power cord & heat sensor
2. Remove the screws from the light clamps (Fig. 6) while
keeping ahold of the light. Once the screws are removed
the light rod will come away from the case with the clamps
still holding to the light.
3. Remove the closed clamps and inner rings (Fig. 7) by un-
clipping the clamp ends located above the screw opening.
This will release the grip around the inner ring (Fig. 8) and
allow for the two pieces to be separated from one another.
4. Carefully remove the inner rings from around the light rod.
need for any significant maintenance for several years. Should
a power supply need to be removed and/or replaced, turn off
the power to the case before proceeding. Be certain to replace
the power supply with genuine Hillphoenix parts or a compa-
rable UL-listed Class-2 rated regulated 24V DC power supply
with 100W output capacity.
HEAT SENSOR
LIGHT POWER
LIGHTING & POWER SUPPLIES
8

C A U T I O N
Too much tension on the inner clamp rings while
removing them from an LED light rod may cause
breakage. Use only enough tension for removal.
▲
Fig. 9 LED ring and clamp
RING
CLAMP
Fig. 6 LED light & ring/clamp
SCREW
RING & CLAMP
Fig. 8 Open clampFig. 7 Closed clamp
Re-installing LED luminaires:
1. Place a ring (Fig. 9) around each end of the light rod and
rotate until both edges of the rod line-up and snap ahold
to the ridges in the ring.
2. Slide a clamp (Fig. 9) over each ring and close them tight
around the rings by clipping together the clamp ends
located above the screw opening.
3. Line-up the closed clamps (Fig. 7) and light rod with the
existing screw holes on the case and re-attach.
4. Rotate the light rod into desired position after the clamps
are !rmly re-attached.
LIGHTING & POWER SUPPLIES
9

Have you thoroughly examined the case for shipping damage? (see pg. 5)
Have you checked the horizontal level of the case?
(see pg. 6)
Have you applied the sealant to the end breakers of adjoining cases?
(see pg. 7)
Have you sealed the case-to-case joints by applying caulk and acrylic tape to
the end frame seam? (see pg. 7)
Have you installed the toekick? (see pg. 7)
After powering-up the case, be certain that all of the steps listed below have
been completed to ensure proper case functionality, safety and compliance with
warranty terms.
1. Check all lights and heating elements to ensure they are all functioning
properly.
2. Check case temperature and adjust controller as needed.
Before powering-up the case, be certain that all of the steps listed below have
been completed to ensure proper case functionality, safety and compliance with
warranty terms.
PRE-POWER CHECKLIST
10

HEAT CONTROLS & SETTINGS
HEAT CONTROLS
Hillphoenix hot cases are equipped with digital controls (Fig.
10). There is one control per shelf/deck for individual functions.
Fig. 10 Digital heat controls & hinged cornice access panel
Hinged Cornice Access Panel
To access the heat controls you must !rst lift the hinged cornice
access panel (Fig. 10) at the top of the case.
C A U T I O N
Be certain to use caution when lifting the
hinged cornice access panel. Best practice
would be to have one person at each end of the
hinged panel when lifting. Failure to do so may
result in case damage.
▲
PREHEATING
Let unit operate with empty shelves for 60 minutes before load-
ing with product. Adjust controls to desired levels before load-
ing case with product. Putting hot food in a case that has not
reached full temperature will cause product temperature to
drop quickly. All product must be preheated to 175oF. It is es-
sential that product be fully cooked and heated prior to stocking
the case, and that it meets in accordance to FDA Food Code for
food safety. Check product temperature of larger pieces when
cooking different size items. It takes longer for larger pieces to
reach desired temperature.
BLUETOOTH®FUNCTIONALITY
Follow the steps below (modify parameters):
1. Download the CAREL "Applica" or "Control la" app from
Apple Store or Google Play.
2. (On the mobile device) enable NFC and/or Bluetooth®
communication and mobile data.
3. Open Applica (or Control la).
4. Select NFC or Bluetooth®communication, depending on
the model of iJF model.
5. Move the mobile device near to the user terminal, maxi-
mum distance 1 O mm (for NFC only), so as to recognise
the configuration.
6. Select the access profile and enter the required password
(*); set the parameters as needed.
7. Move the mobile device near to the user terminal again to
upload the configuration parameters (for NFC only).
The terminal features wireless connectivity and an NFC (Near
HEAT CONTROLS
Field Communication) or Bluetooth®interface (depending on
the model) for interaction with mobile devices (on which the
CAREL "Applica" app has been installed, available on Google
Play for the Android operating system and on the Apple Store
for iOS devices (Bluetooth®only).
Bluetooth®connection has been made when the image be-
low is shown.
PRODUCT DISPLAY & SETTINGS
Load Limits
1. Product must be 6" below the top heater in self-service
cases and contained in the tile or well area.
2. The well must be completely covered with tiles or pans
whether !lled with product or empty.
W A R N I N G
Always keep product within the designated heat-
ed areas. Failure to do so may result in case
malfunction and product losing proper tempera-
ture, resulting in sub-standard operation and
increased chances of food contamination.
▲
W A R N I N G
All product must be fully cooked prior to being
stocked in the case. Failure to do so may result
in serious illness or death.
▲
11

HEAT CONTROLS & SETTINGS
PARAMETER SETTINGS
/5 Temperature Unit °F
/P1 Con•guration of probes S1, S2, S3, S4, B5 NTC-HT
/P5 Assign Analog Output for Generic Modulating Function Y1
GFM_1 Con•guration of Analog Output Y1 PWM
GFM_CD Generic Modulating Function, Control Probe 1 Outlet Temperature (Sm)
GFM_D Generic Modulating Function, Differential 0.1
GFM_E Generic Modulating Function, Enable 1
GFM_H Generic Modulating Function, Hysteresis 0.1
GFM_kp Generic Modulating Function, Proportional gain 1
GFM_max Generic Modulating Function, Max Output Value 100
GFM_min Generic Modulating Function, Min Uutput Value 0
GFM_S Generic Modulating Function, Set Point As needed
GFM_T Generic Modulating Function, Type reverse
GFM_Td Generic Modulating Function, Derivative Time 0
GFM_Ti Generic Modulating Function, Integral Time 1
Common Settings
Product that is immersed in liquid is easier to keep hot. Prod-
ucts like fried foods are the hardest to maintain temperature.
Allow 1-2 hours for the case temperature to even out before
continuing. The settings will need to be adjusted to your specific
product and store conditions.
Once the correct setting is found, the controls may be left at
C A U T I O N
DO NOT RELY ON THERMOMETERS OR THER-
MOSTATS FOR PRODUCT (FOOD) TEMPERA-
TURES.
- Thermometers and thermostats reflect air
temperature only.
- For ACTUAL product (food) temperatures, use a
calibrated food probe thermometer ONLY.
- For accurate readings, DO NOT use infrared
food thermometers.
▲
that setting, and turned ON and OFF using the power switch on
the main control. The case must be turned on 1 hour before
placing the product. Be sure that all wells are covered with pans
or tiles all times whether filled with product or empty. Note: For
more detailed settings; see the PARAMETER SETTINGS table
below.
CASE AIR TEMPERATURE
The case air temperature may not be as high as the desired
product temperature. This case is designed to produce long
wave radiant heat. This type of heat penetrates the food and
keeps it warm from the inside out. Therefore, the air tempera-
ture may not be the same as the product temperature. Measure
product interior temperature to determine the correct settings,
not the air temperature for the best results.
UNIT SHUTDOWN
Turn case power to OFF. It is not necessary to adjust well or
overhead heat controls. Remove product, turn off case lights
and allow the case to cool completely before cleaning.
12

CASE CLEANING
A periodic cleaning schedule should be established to maintain
proper sanitation, insure maximum operating efficiency, and
avoid the corrosive action of food fluids on metal parts that are
left on for long periods of time. We recommend that all heat-
ed surfaces be kept clear of excess food daily and a complete
cleaning take place once a week. Further suggestions for case
cleaning include the following:
• To avoid shock hazard, be sure all electrical power is turned
off before cleaning. In some installations, more than one
disconnect switch may have to be turned off to completely
de-energize the case.
• Allow cases to be turned off long enough to cool before
starting the cleaning process.
• Clean from top to bottom when cleaning the display case to
avoid cross contamination.
• If any potentially harmful cleaners are used, be certain
to provide a temporary separator (e.g., cardboard, plastic
wrap, etc.) between those cases that are being cleaned
and those that may still contain product.
• Avoid spraying any cleaning liquids directly on the electrical
connections, steam cleaning or using excessive amounts
of water.
• If the case is equipped with doors be sure to leave them
open until the case is completely dry.
• Remove toekick and clean underneath the case with a
broom and a long-handled mop. Use warm water and a dis-
infecting cleaning solution when cleaning underneath the
cases.
D A N G E R
▲
SHOCK HAZARD
Always disconnect power to case when servicing
or cleaning. Failure to do so may result in serious
injury or death.
W A R N I N G
Always let the case cool before cleaning. Failure
to do so may result in sub-standard operation
and increased chances of safety issues/injury.
▲
Sliding Control Doors & Hinged Cornice Access Panel
1. Remove the sliding doors on the front of the case and
clean. To remove: push up and pull out (Fig. 11). The
cornice access panel is on a hinge and is lifted open for
cleaning (Fig. 12.)
Fig. 11 Front heat control door removal
2. Use a spray bottle !lled with an approved mild detergent
and warm water.
3. Use a clean, disposable cloth (approved item) to thorough-
ly clean all areas of the case.
4. Wipe down area with a clean, disposable cloth (approved
item)
5. Place the cleaned doors on a clean sanitized surface until
they are dry and leave the hinged access panel open until
con!rmed that it is dry.
CASE CLEANING
C A U T I O N
Be certain to use caution when lifting the
hinged cornice access panel. Best practice
would be to have one person at each end of the
hinged panel when lifting. Failure to do so may
result in case damage.
▲
Fig. 12 Hinged cornice access panel
C A U T I O N
Be certain to use caution when lifting the
hinged cornice access panel. Best practice
would be to have one person at each end of the
hinged panel when lifting. Failure to do so may
result in case damage.
▲
13

Contact the Service Parts Department at:
1-844-HPX-PART (1-844-479-7278)
or
dfr-ia-par[email protected]
Provide the following information about the part you are ordering:
• Model number and serial number* of the case for which the part is intended.
• Length of the part (if applicable).
• Color of part (if painted) or color of polymer part.
• Whether part is for left or right-hand application.
• Quantity
*Data tag is located on the left end exterior panel or top interior of the case.
If the parts are to be returned for credit, contact the Parts Department. Do not send parts without
authorization.
PARTS ORDERING
14

A1 .................................................................................................... Wiring Information
B1 .................................................................................................................... Parts List
APPENDIX

A1: WIRING DIAGRAM
TBD