Dover Hillphoenix QC-24-R User manual

06/21
Technical References .......................................2-10
General Information .............................................11
Installation ..................................................... 12-13
Case Connections ................................................14
Lighting & Power Supplies............................. 15-16
Pre-Power Checklist ............................................17
Airflow & Defrost ..................................................18
Case Cleaning ................................................ 19-20
Parts Ordering ......................................................21
Appendices
Table of Contents
To ensure proper functionality and optimum performance, it is STRONGLY recommended that Hillphoenix specialty cases be installed/serviced by quali•ed tech-
nicians who have experience working with commercial refrigerated display merchandisers and storage cabinets. For a list of Hillphoenix-authorized installation/
service contractors, please visit our website at www.hillphoenix.com.
QC-24-R/QC-30-R/QC-35-R
BEVERAGE/DAIRY/DELI/
PRODUCE
MULTI-DECK MERCHANDISER
I N S TA L L AT I O N & O P E R AT I O N S M A N U A L

ii

R-744 (CO2) NOTICE
For Systems Utilizing R-744 (CO2) Refrigerant
For refrigeration units that utilize R-744 (CO2), pressure relief and pressure-regulating relief valves may need
to be installed based on the system capacity. The valves need to be located such that no stop valve is posi-
tioned between the relief valves and the parts or section of the system being protected.
When de-energizing refrigeration units containing R-744 (CO2), venting of the R-744 (CO2) refrigerant may
occur through the pressure regulating relief valves. These valves are located on the refrigeration system
and not on the case model. If venting does occur, the valve must not be defeated, capped, or altered by any
means.
WARNING: Under no circumstances should any component be replaced or added without consulting Hill-
phoenix Field Service Engineering. Utilizing improper components may result in serious injury to persons
or damage to the system.
LIABILITY NOTICE
For Cases with Shelf Lighting Systems
Hillphoenix does NOT design any of its shelf lighting systems or any of its display cases with shelf lighting
systems for direct or indirect exposure to water or other liquids. The use of a misting system or water hose
on a display case with a shelf lighting system, resulting in the direct or indirect exposure of the lighting
system to water, can lead to a number of serious issues (including, without limitation, electrical failures,
!re, electric shock, and mold) in turn resulting in personal injury, death, sickness, and/or serious property
damage (including, without limitation, to the display itself, to the location where the display is situated
[e.g., store] and to any surrounding property). DO NOT use misting systems, water hoses or other devices
that spray liquids in Hillphoenix display cases with lighted shelves.
If a misting system or water hose is installed or used on a display case with a shelf lighting system, then
Hillphoenix shall not be subject to any obligations or liabilities (whether arising out of breach of contract,
warranty, tort [including negligence], strict liability or other theories of law) directly or indirectly resulting
from, arising out of or related to such installation or use, including, without limitation, any personal injury,
death or property damage resulting from an electrical failure, !re, electric shock, or mold.
P079211M, REVO
iii

Important
D A N G E R
•
Indicates an immediate threat of death or seri-
ous injury if all instructions are not followed
carefully.
At Hillphoenix®, the safety of our customers and employees, as well as the ongo-
ing performance of our products, are top priorities. To that end, we include impor-
tant warning messages in all Hillphoenix installation and operations handbooks,
accompanied by an alert symbol paired with the word "DANGER", "WARNING", or
"CAUTION".
All warning messages will inform you of the potential hazard; how to reduce the
risk of case damage, personal injury or death; and what may happen if the in-
structions are not properly followed.
W A R N I N G
Indicates a potential threat of death or serious
injury if all instructions are not followed care-
fully.
•
C A U T I O N
Indicates that failure to properly follow instruc-
tions may result in case damage.
•
iv

Revision History
• new manual format_06/21
v

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-24-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8' & 12' (Beverage/Dairy/Deli/Produce)
QC-24-R
Rev. Date Rev. # Rev. Title
10-14-20 2 ENDVIEW UPDATE
09-03-20 1 NEW STANDARDS
SHIPPING WEIGHT
Case Weight
QC-24-R ---
GENERAL NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
2

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE TAKEN
PER ASHRAE-72-2005 SPECIFICATIONS. HILLPHOENIX
REFRIGERATED DISPLAY CASES FOR SALE IN THE
UNITED STATES MEET OR EXCEED DEPARTMENT OF
ENERGY 2017 REQUIREMENTS. NUMBERS ARE
BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-24-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8' & 12' (Beverage/Dairy/Deli/Produce)
QC-24-R
Rev. Date Rev. # Rev. Title
10-14-20 2 ENDVIEW UPDATE
09-03-20 1 NEW STANDARDS
NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
• Listed BTUH indicates unlighted shelves. Add the following for lighted shelves:
- 4' Shelf LED: 36 BTUH
- 4' Canopy LED: 72 BTUH
- 3' Shelf LED: 27 BTUH
- 3' Hi-Output LED: 54 BTUH
• Listed discharge air velocity represents the average velocity at the peak of defrost.
* Time-off duration for defrost with no termination control.
ELECTRICAL DATA
Case
Length
Fans
Per
Case
High Efficiency
Fans
Anti-Condensate
Fans
Drain
Heaters
Optional Defrost
Heaters
120 Volts 120 Volts 120 Volts 208 Volts
Amps Watts Amps Watts Amps Watts Amps Watts
4' 2 0.60 72.0 --- --- --- --- --- ---
6' 4 1.20 144.0 --- --- --- --- --- ---
8' 4 1.20 144.0 --- --- --- --- --- ---
12' 6 1.80 216.0 --- --- --- --- --- ---
LIGHTING DATA
Case
Length
Lights
Per
Row
Light
Length
Clearvoyant 4 LED Lighting
(Per Light Row)
Standard Power
(Cornice or Shelf)
High Power
(Cornice)
120 Volts 120 Volts
Amps Watts Amps Watts
4' 1 4' 0.05 5.9 0.12 14.9
6' 2 3' 0.08 9.4 0.20 23.8
8' 2 4' 0.10 11.8 0.24 29.8
12' 3 4' 0.15 17.7 0.36 44.7
GUIDELINES AND CONTROL SETTINGS (DX)
BTUH/ft Superheat
Set Point @ Bulb
(°F)
Evaporator
(°F)
Discharge Air
(°F)
Discharge Air
Velocity
(FPM)
Conventional Parallel
1560 1487 10 24 30 170
DEFROST CONTROLS
Defrosts
Per Day
Run-Off
Time
(Min)
Electric Defrost Timed-Off Defrost Hot Gas Defrost
Fail-Safe
(Min)
Termination
Temp
(°F)
Fail Safe
(Min)
Termination
Temp
(°F)
Fail-Safe
(Min)
Termination
Temp
(°F)
6 0 --- --- 30/*15 45 --- ---
3

TECHNICAL REFERENCE
12" [30.5 cm]
12" [30.5 cm]
2 3/8" [6.0 cm]
6" [15.2 cm]
144 1/2" [367.0 cm] 1" [2.5 cm]
23 11/16" [60.1 cm]
23" [58.3 cm]
15 " X 15" MECHANICAL ACCESS
FRONT OF CASE TOEKICK
48 1/2" [123.2 cm] {4' case}
72 1/2" [184.2 cm] {6' case}
96 1/2" [245.1 cm] {8' case}
144 1/2" [367.0 cm] {12' case}
POWER SUPPLY
23 7/8" [60.7 cm]
7 3/8" [18.8 cm]
58 5/16" [148.0 cm]
13 1/2" [34.2 cm]
6 7/8" [17.5 cm]
16 3/8" [41.7 cm]
23" [58.4 cm]
23 11/16" [60.1 cm]
CASE HEIGHT
82" [208.4 cm]
INTERIOR HEIGHT
62 1/2" [158.7 cm]
LOAD LIMIT
12"
12"
12"
12"
ELECTRICAL BOX
VISUAL DISPLAY
56 9/16" [143.7 cm]
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-24-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8' & 12' (Beverage/Dairy/Deli/Produce)
QC-24-R
Rev. Date Rev. # Rev. Title
10-14-20 2 ENDVIEW UPDATE
09-03-20 1 NEW STANDARDS
4

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-30-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8', 10' & 12' (Beverage/Dairy/Deli/Produce)
QC-30-R
Rev. Date Rev. # Rev. Title
10-14-20 2 ENDVIEW UPDATE
09-03-20 1 NEW STANDARDS
GENERAL NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
SHIPPING WEIGHT
Case Weight
QC-30-R ---
5

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-30-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8', 10' & 12' (Beverage/Dairy/Deli/Produce)
QC-30-R
Rev. Date Rev. # Rev. Title
10-14-20 2 ENDVIEW UPDATE
09-03-20 1 NEW STANDARDS
NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
• Listed BTUH indicates unlighted shelves. Add the following for lighted shelves:
- 4' Shelf LED: 36 BTUH
- 4' Canopy LED: 72 BTUH
- 3' Shelf LED: 27 BTUH
- 3' Hi-Output LED: 54 BTUH
• Listed discharge air velocity represents the average velocity at the peak of defrost.
* Time-off duration for defrost with no termination control.
ELECTRICAL DATA
Case
Length
Fans
Per
Case
High Efficiency
Fans
Anti-Condensate
Fans
Drain
Heaters
Optional Defrost
Heaters
120 Volts 120 Volts 120 Volts 208 Volts
Amps Watts Amps Watts Amps Watts Amps Watts
4' 2 0.60 72.0 --- --- --- --- --- ---
6' 4 1.20 144.0 --- --- --- --- --- ---
8' 4 1.20 144.0 --- --- --- --- --- ---
12' 6 1.80 216.0 --- --- --- --- --- ---
LIGHTING DATA
Case
Length
Lights
Per
Row
Light
Length
Clearvoyant 4 LED Lighting
(Per Light Row)
Standard Power
(Cornice or Shelf)
High Power
(Cornice)
120 Volts 120 Volts
Amps Watts Amps Watts
4' 1 4' 0.05 5.9 0.12 14.9
6' 2 3' 0.08 9.4 0.20 23.8
8' 2 4' 0.10 11.8 0.24 29.8
12' 3 4' 0.15 17.7 0.36 44.7
GUIDELINES AND CONTROL SETTINGS
BTUH/ft Superheat
Set Point @ Bulb
(°F)
Evaporator
(°F)
Discharge Air
(°F)
Discharge Air
Velocity
(FPM)
Conventional Parallel
1526 1407 10 24 28 170
DEFROST CONTROLS
Defrosts
Per Day
Run-Off
Time
(Min)
Electric Defrost Timed-Off Defrost Hot Gas Defrost
Fail-Safe
(Min)
Termination
Temp
(°F)
Fail Safe
(Min)
Termination
Temp
(°F)
Fail-Safe
(Min)
Termination
Temp
(°F)
6 0 --- --- 30/*15 45 --- ---
6

TECHNICAL REFERENCE
19 1/2" [49.5 cm]
CASE HEIGHT
82" [208.4 cm]
INTERIOR HEIGHT
62 1/2" [158.7 cm]
29 7/8" [75.9 cm]
7 3/8" [18.8 cm]
58 5/16" [148.0 cm]
6 7/8" [17.5 cm]
16 3/8" [41.7 cm]
29" [73.6 cm]
29 11/16" [75.3 cm]
LOAD LIMIT
ELECTRICAL BOX
16"
16"
16"
16"
VISUAL DISPLAY
56 9/16" [143.7 cm]
12" [30.5 cm]
12" [30.5 cm]
29 11/16" [75.3 cm]
2 3/8" [6.0 cm]
6" [15.2 cm]
144 1/2" [367.0 cm] 1" [2.5 cm]
29" [73.6 cm]
FRONT OF CASE
15" X 15" MECHANICAL ACCESS
POWER SUPPLY TOEKICK
48 1/2" [123.2 cm] {4' case}
72 1/2" [184.2 cm] {6' case}
96 1/2" [245.1 cm] {8' case}
144 1/2" [367.0 cm] {12' case}
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-30-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8' & 12' (Beverage/Dairy/Deli/Produce)
QC-30-R
Rev. Date Rev. # Rev. Title
10-14-20 2 ENDVIEW UPDATE
09-03-20 1 NEW STANDARDS
7

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-35-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8', & 12' (Beverage/Dairy/Deli/Produce)
QC-35-R
Rev. Date Rev. # Rev. Title
05-07-21 1 NEW STANDARDS
GENERAL NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
SHIPPING WEIGHT
Case Weight
QC-35-R ---
8

TECHNICAL REFERENCE
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-35-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8' & 12' (Beverage/Dairy/Deli/Produce)
QC-35-R
Rev. Date Rev. # Rev. Title
05-07-21 1 NEW STANDARDS
NOTES:
• "---" Indicates that the feature is not an option on this case model and/or the data is not yet available at this time.
• Listed BTUH indicates unlighted shelves. Add the following for lighted shelves:
- 4' Shelf LED: 36 BTUH
- 4' Canopy LED: 72 BTUH
- 3' Shelf LED: 27 BTUH
- 3' Hi-Output LED: 54 BTUH
• Listed discharge air velocity represents the average velocity at the peak of defrost.
* Time-off duration for defrost with no termination control.
ELECTRICAL DATA
Case
Length
Fans
Per
Case
High Efficiency
Fans
Anti-Condensate
Fans
Drain
Heaters
Optional Defrost
Heaters
120 Volts 120 Volts 120 Volts 208 Volts
Amps Watts Amps Watts Amps Watts Amps Watts
4' 2 0.60 72.0 --- --- --- --- --- ---
6' 4 1.20 144.0 --- --- --- --- --- ---
8' 4 1.20 144.0 --- --- --- --- --- ---
12' 6 1.80 216.0 --- --- --- --- --- ---
LIGHTING DATA
Case
Length
Lights
Per
Row
Light
Length
Clearvoyant 4 LED Lighting
(Per Light Row)
Standard Power
(Cornice or Shelf)
High Power
(Cornice)
120 Volts 120 Volts
Amps Watts Amps Watts
4' 1 4' 0.05 5.9 0.12 14.9
6' 2 3' 0.08 9.4 0.20 23.8
8' 2 4' 0.10 11.8 0.24 29.8
12' 3 4' 0.15 17.7 0.36 44.7
GUIDELINES AND CONTROL SETTINGS
BTUH/ft Superheat
Set Point @ Bulb
(°F)
Evaporator
(°F)
Discharge Air
(°F)
Discharge Air
Velocity
(FPM)
Conventional Parallel
1669 1550 10 24 28 170
DEFROST CONTROLS
Defrosts
Per Day
Run-Off
Time
(Min)
Electric Defrost Timed-Off Defrost Hot Gas Defrost
Fail-Safe
(Min)
Termination
Temp
(°F)
Fail Safe
(Min)
Termination
Temp
(°F)
Fail-Safe
(Min)
Termination
Temp
(°F)
6 0 --- --- 30/*15 45 --- ---
9

TECHNICAL REFERENCE
34 7/8" [88.6 cm]
58 5/16" [148.0 cm]
7 3/8" [18.8 cm]
16 3/8" [41.7 cm]
6 7/8" [17.5 cm]
34" [86.3 cm]
34 11/16" [88.0 cm]
CASE HEIGHT
82" [208.3 cm]
24 1/2" [62.2 cm]
INTERIOR HEIGHT
62 1/2" [158.7 cm]
18"
18"
18"
18"
LOAD LIMIT
ELECTRICAL BOX
VISUAL DISPLAY
56 9/16" [143.7 cm]
12" [30.5 cm]
34 7/8" [88.6 cm]
2 3/8" [6.0 cm]
12" [30.5 cm]
6" [15.2 cm]
144 1/2" [367.0 cm] 1" [2.5 cm]
FRONT OF CASE
34" [86.4 cm]
15" X 15" MECHANICAL ACCESS
TOEKICK POWER SUPPLY
48 1/2" [123.2 cm] {4' case}
72 1/2" [184.2 cm] {6' case}
96 1/2" [245.1 cm] {8' case}
144 1/2" [367.0 cm] {12' case}
ENGINEERED FOR STORES WITH AMBIENT
CONDITIONS NOT TO EXCEED 75° AND 55%
RELATIVE HUMIDITY. DUE TO ENGINEERING
IMPROVEMENTS SPECIFICATIONS MAY CHANGE
WITHOUT NOTICE. ALL MEASUREMENTS ARE
TAKEN PER ASHRAE-72-2005 SPECIFICATIONS.
HILLPHOENIX REFRIGERATED DISPLAY CASES
FOR SALE IN THE UNITED STATES MEET OR EXCEED
DEPARTMENT OF ENERGY 2017 REQUIREMENTS.
NUMBERS ARE BASED ON STANDARD CASE SIZES.
CONSULT ENGINEERING.
QC-35-R
Self-Service Open Multi-Deck In-Line Air Screen Merchandiser
4', 6', 8' & 12' (Beverage/Dairy/Deli/Produce)
QC-35-R
Rev. Date Rev. # Rev. Title
05-07-21 1 NEW STANDARDS
10

Thank you for choosing Hillphoenix for your food merchandising needs. This handbook contains important technical infor-
mation and will assist you with the installation and operation of your new Hillphoenix specialty cases. By closely following
the instructions, you can expect peak performance; attractive fit and finish; and long case life.
We are always interested in your suggestions for improvements (e.g. case design, technical documents, etc.). Please feel
free to contact our Marketing Services group at the number listed below. Thank you for choosing Hillphoenix, and we wish
you the very best in outstanding food merchandising.
CASE DESCRIPTION
This manual specifically covers the QC-24R, QC-30R and
QC-35R beverage, dairy, deli and produce application self-ser-
vice open multi-deck in-line air screen merchandiser.
STORE CONDITIONS
Hillphoenix cases are designed to operate in an air-condi-
tioned store that maintains a 75°F (24°C) store temperature
and 55% (max) relative humidity (ASHRAE conditions). Case
operation will be adversely affected by exposure to excessively
high ambient temperatures and/or humidity.
REFRIGERATION SYSTEM OPERATION
Air-cooled condensing units require adequate ventilation for
efficient performance. Machine-room temperatures must be
maintained at a minimum of 65°F in winter and a maximum
of 95°F in summer. Minimum condensing temperatures
should be no less than 70°F.
SHIPPING CASES
Transportation companies assume all liability from the time a
shipment is received by them until the time it is delivered to
the consumer. Our liability ceases at the time of shipment.
RECEIVING CASES
Examine fixtures carefully and in the event of shipping dam-
age and/or shortages, please contact the Service Parts
Department at the number listed below.
CASE DAMAGE
Claims for obvious damage must be 1) noted on either the
freight bill or the express receipt and 2) signed by the carrier's
agent; otherwise, the carrier may refuse the claim. If damage
becomes apparent after the equipment is unpacked, retain all
packing materials and submit a written request to the carrier
for inspection within 14 days of receipt of the equipment.
Failure to follow this procedure will result in refusal by the
carrier to honor any claims with a consequent loss to the
consumer.
If a UPS shipment has been damaged, retain the damaged
material, the carton and notify us at once. We will file a claim.
LOST/MISSING ITEMS
Equipment has been carefully inspected to insure the highest
level of quality. Any claim for lost/missing items must be
made to Hillphoenix within 48 hours of receipt of the equip-
ment. When making a claim please use the number listed
below.
SERVICE PARTS & TECHNICAL SUPPORT
For service parts questions regarding our cases, please
contact our Service Parts Department at 1-844-HPX-PART
(1-844-479-7278) or [email protected]
For technical questions regarding our cases, please contact
our Technical Support Department at 1-833-280-5714.
CONTACTING THE FACTORY
If you need to contact Hillphoenix regarding a specific fixture,
be certain that you have both the case model number and
serial number. (This information can be found on the data tag,
located at the top-left interior, rear exterior panel or interior
rear lower storage of the case. Location may vary based on
case design.)
Hillphoenix Specialty Products
703 Franklin Street, PO Box 478
Keosauqua, IA 52565
Website: www.hillphoenix.com
GENERAL INFORMATION
11

FLOOR PREP
1. Ask the general contractor if your current copy of the build-
ing dimensions are the most recently issued. Also, ask for
the points of reference from which you should take dimen-
sions to locate the cases.
2. Using chalk lines or a laser transit, mark the floor where
the cases are to be located for the entire lineup. The lines
should coincide with the outside edges of the case feet.
3. Move case as close as possible to its permanent location.
Remove all crating and shipping braces above the ship-
ping pallet. Loosen the plastic dust cover from the pallet,
but leave cover over the case to protect it while removing
the case from the pallet.
4. Shipping braces with a sled runner construction can either
have metal brackets that can be removed with a screw
gun, or wood blocks that can be removed with a J-bar.
Note: Shipping braces are normally located at each
corner of the case. (Shipping braces used vary and are
based on case design for best transport.)
5. Carefully, if horizontal supports, lift case up and off the
pallet. Remove dust cover. Installation hardware ships in
a marked packet located inside the case. Remove dust
cover. Installation hardware ships in a marked packet
located inside the case.
6. Leveling is necessary to ensure proper operation of the
refrigeration system and drainage of the condensate.
Locate the highest point on the positioning lines as a ref-
erence for determining the proper height of the shim-pack
levelers. A laser transit is recommended for precision and
requires just one person. Level adjustable feet by twisting,
if applicable, or shim as necessary under horizontal sup-
LOCATION
This refrigerated display case has been designed for displaying
and storing perishable food product. It is engineered for air-
conditioned stores with a maximum ambient of 75°F and 55%
relative humidity.
When selecting the location for placement of this case, avoid
the following conditions:
Excessive Air Movement
1. Doors
2. Air-conditioned vents
3. Other air sources
Excessive Heat
1. Windows
2. Sun
3. Flood lamps 8 feet or less from the product
4. Other heat sources
Fig. 1 Horizontal supports
SUPPORTS
C A U T I O N
Locate the horizontal supports under unit before
removing from pallet. Failure to do so will dam-
age the finished metal if correct lift points are
not identified prior to removal.
▲
LINE-UP & INSTALLATION
Single Case
1. Move the case into position. Using a “J” bar, raise the end
C A U T I O N
These cases are not designed for excessive
external weight. Do not walk on top or inside
of cases. Doing so may result in case damage
and/or personal injury.
•
CASE INSTALLATION
ports as this will help ensure that the case is not settling
over time.
7. Locate horizontal support positions along the chalk line
(Fig. 1). Spot properly leveled shim packs at each support
location.
8. If necessary, drill a hole in each end of every horizontal
support (Fig. 2) and fasten to the floor with concrete
anchors. Note: The holes do not need to be in the exact
locations specified here. Be sure that the anchors are
close to the end of the horizontal supports and at each
corner of the case.
Fig. 2 Seismic anchoring locations
12

of the case (under cross support), and lower the horizontal
support on to the shim packs. Repeat on the other end of
the case.
W A R N I N G
Be certain that your hands and feet are out of
the way before lowering the case. Failure to do
so may result in serious injury.
▲
Multi-Case
1. Remove any shelves (discard the shelf clips) and/or loose
items from the cases that may interfere with case joining.
Keep all loose items as they will be used later in the instal-
lation process.
2. Follow the single-case installation instructions for the first
case, excluding #6, then position the next case in the line-
up approximately 3’ away.
3. Move the second case to a position that is approximately
6" from the first case, then position case on the shim
packs.
4. Push the cases tightly together, then lightly bolt them
together through the holes provided (Fig. 3). Tighten all the
joining bolts until all margins are equal. Be careful not to
over tighten.
5. The stub-up location can be found under the tank on the
customer left. See technical references on pages 4, 7 and
10 for access locations.
6. Apply case-to-case watershed (supplied) over the end
frame seam (Fig. 4). The watershed prevents water from
settling in the case joint.
7. Repeat steps 3-6 of this sequence for all remaining cases.
Be certain to properly level all cases.
8. Properly align the front panels as needed, then install, if
applicable, front panel trim (supplied).
2. Once the case is properly placed on the shim packs,
check the vertical plumb of the case by placing a bubble
level on the rear wall. Add/remove shim packs as needed.
For the horizontal level, repeat this process after placing
the bubble level on the front sill.
3. Install the bumper, if applicable, into pre-attached bumper
track and snap into place.
4. After sufficient time has passed to allow for bumper
shrinkage, cut away the excess bumper for final fit and fin-
ish. Be certain to use an appropriate cutting tool (tubing-
or PVC-cutter) to ensure a smooth cut.
5. Install case shelves and reconnect lights. Be aware that
differing shelf configurations will affect energy consump-
tion and case performance.
6. Install toekick back onto the base of case.
CASE INSTALLATION
Fig. 3 Bolt locations (QC-30-R)
9. Install the bumper into pre-attached bumper track and
snap into place.
10. After sufficient time has passed to allow for bumper
shrinkage, cut away the excess bumper for final fit and fin-
ish. Be certain to use an appropriate cutting tool (tubing-
or PVC-cutter) to ensure a smooth cut.
11. Install case shelves and reconnect lights. Be aware that
differing shelf configurations will affect energy consump-
tion and case performance.
12. Install toekick back onto the base of case.
Fig. 4 Sealing the pipe chase
WATERSHED
END FRAME
C A U T I O N
Installation of 3rd-party materials may result in
diminished case performance.
•
13

REFRIGERATION
Refrigeration connections will be made through the refrigera-
tion stub up location on the customer left side of the case.
Refrigeration lines may be headed together for all cases in a
line-up, if necessary, by lines through the access holes with
a high grade silicon to prevent recirculation. All lines must be
correctly sized. See technical references on pages 4, 7 and 10
for access locations.
If it becomes necessary to penetrate the case bottom for any
reason, make certain it is sealed afterward with canned-foam
sealant and white RTV.
ELECTRICAL
Electrical hookups are made through the power supply box.
Bottom Piped - The power supply box can be accessed by
removing the front toekick panel.
Top Piped - The power supply box is mounted to the case top.
For case-to-case wiring, run conduit between the power supply
boxes or run wiring through the raceway. When connecting to
the power supply on the case, field wiring should exit box from
the side furthest away from case wiring to allow more room in-
side for wiring connections. Always check the data tag located
on left end exterior panel or top interior of the case. The case
must be grounded. For more detailed electrical wiring informa-
tion (see Appendix A1).
C A U T I O N
Be certain that all plumbing connections are
compliant with local codes.
▲
C A U T I O N
Be certain that all electrical connections are
compliant with local codes.
•
C A U T I O N
Be sure to remove all styrofoam shipping blocks
from piping and refrigerant lines. Failure to do
so may result in case damage.
•
Fig. 5 "P" trap / drain outlet
PLUMBING
The drain outlet or “P” trap (Fig. 5) is shipped loose with the
case and made from a 1 1/2” PVC pipe. Care should be given
to ensure that all connections are water-tight and sealed with
the appropriate PVC or ABS cement.
C A U T I O N
If any brazing is necessary, place wet rags
around the area to avoid tank damage.
•
C A U T I O N
Be certain that all piping connections are com-
pliant with local codes.
•
Drain lines can be run left or right of the tee with the proper
pitch to satisfy local drainage requirements. When connecting
the PVC to the existing floor drains be sure to provide as much
downhill slope as possible and avoid long runs of drain lines.
Do not install condensate drains in contact with non-insulated
suction lines in order to prevent condensate from freezing.
Install the 1 1/2" PVC trap, which is provided with the case. All
drains must be trapped.
Before operating the case, be certain to remove the styrofoam
shipping block that protects the plumbing lines during ship-
ping.
D A N G E R
CAUTION, RISK OF ELECTRIC SHOCK. If the
cord or plug becomes damaged, replace only
with a cord and plug of the same type.
•
CASE CONNECTIONS
14

GENERAL LIGHTING INFORMATION
Hillphoenix cases are equipped with LED luminaires and fea-
ture specially designed light reflectors in the cornice to improve
the illumination of products. LED power supplies operate both
the cornice and shelf lights and are located above the cornice
reflectors.
The lighting system has an ON/OFF switch located in the race-
way, power box or at the inside back of the case. Once a case
has been properly positioned in the store and an electrician
has connected the lighting circuit, the lights may be turned on
to verify that they are connected and functioning properly.
To ensure peak performance, it is advisable to run the lighting
systems only when the store climate control is on and case
refrigeration is started. Note: It is highly recommended that
the ambient store temperature not exceed 80°F.
D A N G E R
▲
SHOCK HAZARD
Always disconnect power to case when cleaning,
servicing or configuring components of the light-
ing system. Failure to do so may result in serious
injury or death.
W A R N I N G
▲
Using improper DC power supplies may damage
the luminaires, resulting in sub-standard opera-
tion and increased chances of safety issues/
injury.
W A R N I N G
▲
Never replace a 24V DC power supply with a T8
or T5 ballast of any kind" Ballasts use alternating
current (AC) instead of direct current (DC) and
operate at a much higher voltage than is used by
this LED system. Doing so will damage the LED
system and increases the chance of safety
issues/injury.
LED DRIVER/POWER SUPPLY BOX
To gain access to the LED driver or power supplies remove the
front toe kick (Fig. 6). The power supply can be located at the
customer left side of the case.
REPLACING LED LIGHTS
Once store power is connected and the light circuit is ener-
gized, the Clearvoyant LED system should operate without the
LED LUMINAIRES
Removing LED luminaires:
1. Unplug the luminaire (Fig. 7).
2. Remove the screws from the light clamps (Fig. 8) while
keeping ahold of the light. Once the screws are removed
the light rod will come away from the case with the clamps
still holding to the light.
3. Remove the closed clamps and inner rings (Fig. 9) by
unclipping the clamp ends located above the screw open-
ing. This will release the grip around the inner ring (Fig.
10) and allow for the two pieces to be separated from one
another.
4. Carefully remove the inner rings from around the light rod.
need for any signi!cant maintenance for several years. Should
a power supply need to be removed and/or replaced, turn off
the power to the case before proceeding. Be certain to replace
the power supply with genuine Hillphoenix parts or a compa-
rable UL-listed Class-2 rated regulated 24V DC power supply
with 100W output capacity.
Fig. 6 LED driver / power supply box
Fig. 7 LED light power cord
LIGHTING & POWER SUPPLIES
15

Fig. 8 LED light & ring / clamp
Fig. 11 LED ring and clamp
RING
CLAMP
Fig. 10 Open clampFig. 9 Closed clamp
RING & CLAMP
SCREW
Re-installing LED luminaires:
1. Place a ring (Fig. 11) around each end of the light rod and
rotate until both edges of the rod line-up and snap ahold
to the ridges in the ring.
2. Slide a clamp (Fig. 11) over each ring and close them
tight around the rings by clipping together the clamp ends
located above the screw opening.
3. Line-up the closed clamps (Fig. 9) and light rod with the
existing screw holes on the case and re-attach.
4. Rotate the light rod into desired position after the clamps
are •rmly re-attached.
C A U T I O N
Too much tension on the inner clamp rings while
removing them from an LED light rod may cause
breakage. Use only enough tension for removal.
▲
LIGHTING & POWER SUPPLIES
16