Drayton Wiser User manual

The easier, smarter
heating system
Multi-zone heating made easy
User guide
Setup and control

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Wiser system
Getting to know the Wiser system
Smart heating for your home
Wiser is an advanced home heating system designed to provide ultimate comfort, convenience and
energy savings.
The Wiser system can be personalised to suit your home and your requirements. Start with a Room
Thermostat and then build your system by adding Radiator Thermostats to individual rooms.
Wiser is designed to be simple: simple to install and simple to use – from app to thermostat.
There are Wiser kits designed to get you started. The rst three are as follows:
• Wiser Thermostat Kit 1 – for combi boilers
• Wiser Thermostat Kit 2 – for conventional boilers with a separate hot water cylinder
• Wiser Thermostat Kit 3 – for large properties with dual heating circuits
If you want to control the heating in each room individually as well as benet from comfort and energy
savings, choose one of two further kits which include two Wiser Radiator Thermostats:
• Multi-zone Kit 1 – for combi boilers
• Multi-zone Kit 2 – for conventional boilers with a separate hot water cylinder
Wiser takes smart to the next level by allowing you to build your system at your own pace. Individual
Wiser Radiator Thermostats can be added one-by-one to any Wiser Kit. To maximise comfort and
energy savings, get one Wiser Radiator Thermostat for each radiator in your home.
Top features
• Easy to install
• Wireless Room Thermostat that can be
positioned anywhere
• Up to 16 heating zones and hot water
• Auto mode / Manual mode / Away mode
• Daily schedules with ‘copy day’ function
• Eight on/off periods per day
• Quick boost function
• Automatic frost protection
• OpenTherm®Technology
• Automatic software upgrades
About this user guide
This document provides an overview of the
Wiser system, guides you through the setup
process and offers information about Wiser
products.
The installation guide
In terms of safe installation, wiring and
technical data, always refer to the detailed
information provided in the installation guide.

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Three key steps to success Wiser system
There are only three steps required in order to control your heating system
from wherever you are.
Connect the Heat HubR
First, the Heat HubR should be installed by a qualied electrician or heating
engineer. Next, download the Wiser Heat app that guides you through the
whole set-up process. In order to establish the initial communication, you will
be asked to connect your mobile device to the Heat HubR.
Join devices to the Heat HubR
With the smartphone connected to the Heat HubR, you will now add heating
devices to the system. Follow the step-by-step process to dene the rooms in
which your devices are placed as well as to add and install your Wiser Room
Thermostats and Wiser Radiator Thermostats.
If you are a professional installer, upon completing this step, you can hand
over the system to your customer for the last step: connection to the Internet.
Connect it all to the Internet
Connect the Wiser system to your home Wi-Fi network to create and register
an account. Afterwards, you can control your heating and hot water from any
connected place in the world.
Please note, with the account registration, you will be prompted for your
email and residential address. Knowledge of your residential address is
required in order for features such as Eco Mode to work properly.

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Wiser system
I need to know how to ...
Heat HubR
Room Thermostat
Radiator Thermostat
Set up a system .....................5
Connect the Heat HubR...................6
Download the Wiser Heat app .............6
Connect your smartphone to the Heat HubR ..7
Join devices to the Heat HubR..............8
List your devices .......................8
Name rooms...........................8
Add a Room Thermostat .................9
Add a Radiator Thermostat ..............10
Connect it all to the Internet ...............12
Join the Heat HubRto your home Wi-Fi . . . . . 12
Account registration ....................13
Control your heating ................14
Open and start..........................15
First access - Good to know .............15
Home view and what it displays ...........16
Room view and what it displays ...........17
Operate ...............................18
Set the room temperature ...............18
Boost the room temperature .............19
Controlling hot water ...................20
Boost hot water .......................21
Two ways to access the schedule .........22
How to edit the schedules ...............23
How to add new rooms and devices .......24
What can I do in settings? ...............25

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Set up a system

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Set up a system
Connect the Heat HubR
Download the Wiser Heat app
Download the Wiser Heat app for your
smartphone which is available from the
App Store®or Google PlayTM.
Search for Wiser Heat
Download and open the Wiser Heat app
Your Heat HubRmust be installed by a
qualied electrician or heating engineer
according to the Installation Guide.
Upon successful installation of the Heat
HubRthe Setup LED will show a solid green
light.
You will then need to establish and congure
a new system by connecting your smartphone
with the Heat HubR.
Tap Setup / Create Account
Wiser Heat app
The Wiser Heat app guides you through the
whole setup process. If needed, this guide
can also be consulted for information about
specic steps.
System requirements
The Wiser Heat app is available for
Apple® iOS and Android™ smartphones.
Due to the large number of smartphones
available on the market, compatibility
cannot be guaranteed with every model.
The smartphone must full the following
minimum technical requirements:
Android™ Version 4.2 or higher
Apple® iOS 8 or higher
The Wiser Heat app for tablets will be
available at a later date.

Open Wi-Fi Settings
You will now connect your
smartphone to a temporary wireless
network created by your HubR.
Navigate to the Wi-Fi setting and select
the network called Wiser Heat then return
to the Wiser Heat App and select Next.
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Set up a system
Connect the Heat HubR
Connect your smartphone to the
Heat HubR
In the following steps, you will connect your
mobile device to the Heat HubRvia a temporary
Wi-Fi network set up by the Heat HubR.
You will rst be asked to choose the Heat HubR
you wish to set up. Select your device and then
activate the set-up mode.
Press the Setup button.
Setup
Hot Water
Heating
When the setup
mode is active,
the LED ashes
green.
Return to the Wiser Heat app and
Tap Next
Heat HubRsetup mode
The Heat HubR setup mode will be active for
15 minutes. After 15 minutes of no activity,
the Heat HubRgoes back to the normal
operating mode.
If you are still in the process of setting up
your system when this happens, go through
the setup steps again. You can activate the
Heat HubRsetup mode at any time.
Do you need to change your Wi-Fi
network? Do you have a new broadband
provider? Have a look here: How to change
the Wi-Fi network -> page 38
Navigate to the Wi-Fi settings
In most cases, you will nd the Wi-Fi
settings as a sub-menu in the settings of
your smartphone .
Apple® Android™
Wiser HeatXX_XXXXXX
Secured
guest
Open
Open the Wi-Fi settings on your
smartphone.
Select the network called
WiserHeat XX_XXXXXX and connect to it.
Switch back to the Wiser Heat app and
Tap Next
The smartphone and the Heat HubRare now
connected.

Now we need to add your new
devices to the system. How
many devices do you have?
Room
Thermostat 1
Radiator
Thermostat 0
Next
Great! Now we need to add
devices to your rooms.
What room would you like to
put the Thermostat in?
Next
Enter a new room name
Next
Now let’s setup your heating
system.
Skip?
Step 2 of 4
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Set Up a system
Join devices to the Heat HubR
List your devices
Here you enter the number of Room
Thermostats and Radiator Thermostats that you
want to add to the system.
For the Thermostat Kits, you will only add one
or two Room Thermostats. For the Multi-zone
Kits, you can add the Radiator Thermostats
here, too.
For each type of thermostat, enter the
number of devices you want to add.
Tap Next
Name rooms
You will now assign Room Thermostats and
Radiator Thermostats to rooms, step-by-step.
Start by naming the room in which the rst
Room Thermostat will be placed/installed.
Enter a new room name (max 30 characters).
Any room already dened will appear in a
drop-down menu on this page when adding
subsequent devices.
Not sure where to place the Radiator
Thermostats? Have a look here: Installing
your Wiser Multi-zone Kit -> page 35.
Now let’s set up the heating system by adding
Room Thermostats and Radiator Thermostats
and then assign them to rooms.

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Set up a system
Join devices to the Heat HubR
Add a Room Thermostat
You have assigned the Room Thermostat to
a room (for instance, the lounge). In the next
step, the Room Thermostat must be joined to
the Heat HubR. For this:
Insert the batteries and join the network
Insert the batteries into the Room
Thermostat.
Ensure that the polarity of the
batteries (+ and - ends) is correctly
oriented. The polarity is indicated on
the device’s terminals.
Close the battery compartments.
Place/Mount the Room Thermostat
The Wiser Heat app will assign this Room
Thermostat to the named room.
You can now place this Room Thermostat in the
room (either on the wall or on the provided desk
stand).
To join the network: Follow the messages
on the Room Thermostat’s display.
Press Oto initiate the connection.
No network found? The Heat HubRhas
timed out
If the Heat HubRsetup mode has timed out (the
LED is showing a solid green), repeat the setup
step.
No network found? The Heat HubRis still in
setup mode
If the Heat HubRis still in setup mode (the LED
is ashing), the Room Thermostat was probably
moved too far away from the Heat HubR.
In this case, you will need to choose another
location for the Room Thermostat or use an
RF Range Extender (available from Drayton
Customer Services on 0333 6000 622).
Do you want to move the Room
Thermostat to another room?
Have a look here: Moving the Room
Thermostat -> page 38

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Set up a system
Join devices to the Heat HubR
Add a Radiator Thermostat
Once you have assigned a Radiator
Thermostat to a room, e.g. the ofce or a spare
bedroom, the temperature can be controlled
independently from the rest of your home.
Now the Radiator Thermostat must be joined to
the Heat HubR. For this:
Insert the batteries and join it to the network
Insert the batteries in the Radiator
Thermostat.
Ensure that the polarity of the batteries
(+ and - ends) is correctly oriented.
The polarity is indicated on the device’s
terminals.
The device is ready for joining when:
• The left/right LEDs ash red/blue
• The central LED shows a solid orange
Twist and hold the cap in the +direction
until the central LED ashes green.
Install the Radiator Thermostat
Installing the Radiator Thermostat starts the
calibration process. The calibration is used to
identify the open and closed position. For this,
the valve ‘travels’ the full valve stroke.
Install the Radiator Thermostat on the
radiator using a valve adapter.
Twist the cap in the –direction and hold for
2 seconds until the blue LED lights up.
The Radiator Thermostat now calibrates the
radiator valve. If you forget this step, the
Radiator Thermostat will automatically calibrate
the radiator valve after 5 minutes.
The calibration takes a few minutes, but you do
not have to wait until it is done.
Install a valve adapter
The Radiator Thermostat comes with two
valve adapters:
• For valves with a M30x1.5 threaded
connection
• For Danfoss RA valves
If you need another valve adapter, contact
Customer Service.
The installation guide
In terms of safe installation, wiring and
technical data, always refer to the detailed
information provided in the installation
guide.

We have detected that you are
using an OpenTherm
compatible boiler
Next
DHW temperature
Hot water should be stored at a minimum of 60ºC
to prevent legionella.
60ºC
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Set up a system
Join devices to the Heat HubR
Do you have an OpenTherm®
boiler?
The Wiser system currently supports only
OpenTherm combi boilers. Other boiler
types will be supported at a later date.
You must rst adapt or rewire the OpenTherm
installation to the Heat HubRin order for Wiser
to detect the OpenTherm connection.
For further information and help for installation,
have a look here: How to connect OpenTherm
-> page 39
What fuel do you use to heat
your home?
Next
Gas (default)
Oil
Electric
Not sure?
If you are not sure leave this on the default setting.
You can make changes to this later on.
Gas, oil or electric?
To control your room temperature properly, we
need to know your heating system type.
Is your heating system gas, oil or electric? If
you are uncertain, keep the default settings.
You can change this parameter later in
Settings.
Great! Now we need to add
devices to your rooms.
What room would you like to
put the Thermostat in?
Next
Enter a new room name
HubRChannel 1
Select a channel
Select a channel of a three-
channel Heat HubR
If you are using a Heat HubRThree Channel,
you will be asked to assign the Room
Thermostats to the appropriate channels.
Channel one and three are used for the heating
circuits and channel two is used for the hot
water circuit.
To ensure the system works correctly, you need
to know which rooms are on which heating
circuit. If you are unsure, ask your installer for
this information.

Enter the name of your network
Join
Network name
Security type
Open
Select your Wi-Fi network
Can’t see your network?
Home Wi-Fi Network
Other Network 1
Other Network 2
Other Network 3
Select your Wi-Fi network
Can’t see your network?
Home Wi-Fi Network
Other Network 1
Other Network 2
Other Network 3
returnspace123
MNBVCXZ
LKJHGFDSA
POIUYTREWQ
Cancel
Join
Password
Enter the password for [WIFI NETWORK]
12/44
Connect it all to the Internet Set up a system
Join the Heat HubRto your home
Wi-Fi
Now it’s time to connect the Heat HubRto your
home Wi-Fi network so that the heating system
can be controlled over the Internet.
Note: All information entered on the following
screens is required to enable remote control
from your smartphone.
Select your home Wi-Fi network and enter
the password.
Tap Join.
If your Wi-Fi network is not displayed:
Tap Can’t see your network?
Type your network-related information on
the displayed screen.
Tap Join
Change the home Wi-Fi
Have you changed your broadband
provider? You have the option to switch
to another Wi-Fi network at any time.
As soon as the Wiser system detects
an existing connection, you are asked
whether you would like to change the
Wi-Fi network.
How to change the Wi-Fi network ->
page 38

Create an account
First name
Last name
Email address
Password
Repeat password
Please ensure your password is at least six
characters and it includes at least one captial and
one number
Next Re-send email
Verification
A verification email has been sent to
[INSERT EMAIL ADDRESS].
Please click the link in the email to verify your
account and return to this app.
If you can’t see this email please check your junk
folder.
By pressing Next you accept all
terms and conditions
Home details
Address 1
Address 2
Town/City
Postcode
United Kingdom
Next
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Connect it all to the Internet Set up a system
Account registration
In order to control your Wiser system via the
Internet and enjoy all of its smart features, you
need to create and register your account.
Create your account
Enter your name, email address and a
password.
Only a secure password will be accepted.
Ensure that your password has at least:
- Eight characters
- One uppercase letter and
- One number
Verify your data
A verication email with our Terms & Conditions
as well as a link will be sent to the email
address you have provided. Please follow
the request to conrm your email address by
clicking on the link.
You will now be able to control your heating
system and hot water from any location. Enter your home details
Please enter your residential address
so that the Eco Mode feature can work
properly.
No verification email received?
• Please check your spam folder
• You may have entered your email
address incorrectly. In this case,
please create and register your
account again. All other settings
remain.
More than one smartphone
To control your heating system from
additional smartphones, simply
download and install the Wiser Heat
app and log in using the same email
address and password.

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Control your heating

Already have an account?
Setup / Create Account
Wiser
15/44
Control your heating
Open and start
First access - Good to know
You have full control over your heating system.
It is now time to customise your setup. With the
Wiser Heat app you can:
• Change the set-point temperatures
• Set the schedules
• Boost a room temperature and more
Open the Wiser Heat app
Enter your email address and password
Tap Login
Away mode, Auto mode, Manual mode
The heating system and hot water can run in
three different modes.
Away mode: When active, all rooms
fall back to 16 °C. If you have a two
or three-channel Heat HubR, the hot
water will be turned OFF. The Away
mode overrides Auto and Manual mode,
however it is still possible to manually
change the set-point temperature
and boost individual rooms. It is also
possible to boost or manually turn the
hot water ON.
When you are back, reactivate your
heating system by tapping on the
Home icon. Wiser reverts to the
previously activated mode (either
Auto or Manual mode).
Auto mode: The heating system is
fully controlled and triggered by your
schedule. Once the schedule is tailored to
your needs, Auto mode will manage your
system day by day. You can create or
modify new events at any time.
When you access the app for the rst
time, Auto mode is active by default.
Manual mode: Switch to Manual mode
to control your heating system manually
over a period of time (for example,
during a party). During this time, only
manual changes will be accepted and the
schedule will be ignored.
You can return to Auto mode at any time.
The defaults
When you access the Wiser Heat app
for the rst time, all scheduled events are
pre-programmed for every room. If you want to
make changes to the default schedule, simply
change the times and/or temperatures so that
the schedule ts you and your family.
Monday – Friday Saturday – Sunday
Time Temp Time Temp
6:30 am 20.0 °C 7:00 am 20.0 °C
8:30 am 16.0 °C 9:00 am 18.0 °C
4:30 pm 21.0 °C 4:00 pm 21.0 °C
10:30 pm Off* 11:00 pm Off*
Pre-programmed schedule * Only frost protection is active
Do you want to change the schedule? Please
go to Two ways to access the schedule -> page
22.
Further defaults:
• Auto mode is active
• Eco mode is active -> Eco Mode -> page 37

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Control your heating
Open and start
Home view and what it displays
Tap anywhere in this area to switch to the
related Room view. In the Room view, you
can change the room schedule or boost the
room temperature, etc.
Current room temperature
Status of hot water
Overview of rooms, set-point temperatures
and heating status.
SettingsHome view
Room view
Away mode
Once activated, all rooms return to 16 °C. If
you have a two or three-channel Heat HubR,
the hot water will be turned OFF. The Away
mode overrides Auto and Manual mode,
however it is still possible to manually
change the set-point temperature and boost
individual rooms. It is also possible to boost
or manually turn the hot water ON.
The default temperature and hot water
status for Away mode can be modied
under Settings/Away Mode.
Note that any rooms in Manual mode will
not be affected by Away mode. The same
applies for rooms that are in Auto mode but
have a manual temperature over-ride active
when Away mode is selected.
Home mode
Tap here to reactivate your heating system.
Wiser reverts to the previously activated
mode (either Auto or Manual mode).
Meaning of the colours:
Red Warm 21 – 30 °C
Orange Comfort 17.5 – 20.5 °C
Yellow Cool 5 – 17 °C
Grey Heating Off

21º
20.5º21.5º
20.5º
Living Room
30
mins
1 hr
2 hr
3 hr
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Open and start Control your heating
Room view and what it displays
Current room temperature
Tap to open the boost menu.
With the boost feature, you can temporarily
increase the room temperature by 2 °C. Choose
between 30 minutes, 1 hour, 2 hours or 3 hours.
Boost can be stopped at any time by tapping
the time icon again.
The current set-point temperature. Slide to
the left/right to manually change the set-point
temperature down/up.
Boost
OFF Boost = OFF
Boost = ON
SettingsHome view
Room/Area that you want to control. Swipe to
the left/right to switch between rooms.
Tap to open the schedule or to toggle between
Auto and Manual mode.
The room temperature is lower than the desired
set-point temperature. The heating is on.
Depending on the room temperature and the
heating status, the border line will change its
colour.
Heating = Auto mode
Heating = Manual mode
Room view
Meaning of the colours:
Red Warm 21 – 30 °C
Orange Comfort 17.5 – 20.5 °C
Yellow Cool 5 – 17 °C
Grey Heating Off
Note: As long as the Away mode is
active, you cannot select Auto or
Manual mode. In this case: Tap on
Home view and activate the Home
mode .

Boost
OFF
21º
20.5º21.5º
20.5º
Living Room
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Control your heating
Operate
Set the room temperature
Auto mode
The new set-point will continue to be active
until the next scheduled event.
Manual mode
Any set-point changes made with the slider
will continue to be active until the next time
the slider is used.
Select the room in which you want to set a
new room temperature.
• Edit your schedule or
• Switch to Manual mode
Auto
Edit • Edit your schedule or
• Switch to Auto mode
Man
Edit
What will happen if your system is in:
Away mode
The new set-point will continue to be active
until Home mode is activated. Afterwards
it goes back to its Auto or Manual status
depending on which one was active when
Away mode was activated.
The current set-point temperature. Slide to
the left/right to manually change the set-point
temperature down/up.

21º
20.5º21.5º
20.5º
Living Room
30
mins
1 hr
2 hr
3 hr
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Control your heating
Operate
Boost the room temperature
There are three ways to change the room
temperature:
From your Room Thermostat
• By setting a new set-point temperature
• By boosting (you can increase the
temperature and choose the time)
From your Radiator Thermostat
• By boosting (you can increase or
decrease the temperature; the boost time
is always 1 hour)
Overview of boosts
Temperature Time
Wiser Heat app + 2 °C Selectable
Room Thermostat + 2°C Selectable
Radiator Thermostat + / - 2 °C Fixed, 1 hour
The boost feature lets you temporarily
increase your room temperature by 2 °C.
Tap here to choose the boost duration. You
can select either 30 minutes, 1 hour, 2 hours
or 3 hours.
Boost can be stopped at any time by tapping
the time icon again.
Boost
OFF Boost = Off
Boost = On
Select the room in which you want to set a
new room temperature.
Even if the boost is active, you can adjust the
set-point temperature at any time.

Boost
OFF
On
Off
On
Hot Water
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Control your hot water
Operate
Controlling hot water
• Edit your schedule or
• Switch to Manual mode
Auto
Edit • Edit your schedule or
• Switch to Auto mode
Man
Edit
You can manually switch the hot water on
or off by swiping left or right.
Auto mode
The set status will continue to be active
until the next scheduled event.
Manual mode
The set status will continue to be active until
the next time the slider is used.
What will happen if your system is in:
The Hot Water screen is only visible if you
use either the two-channel Heat HubR or
the three-channel Heat HubR.
Select screen for Hot Water
Away mode
The set status will continue to be active until
Home mode is activated. Afterwards
it goes back to its Auto or Manual status
depending on which one was active when
Away mode was activated.