DSS Eurocom series User manual

Eurocom
Terminal User Guide

digital switch systems Ltd.
Eurocom Small Office / Home Office
Telephone System
CONFIDENTIALITY
The information contained in this manual is the property of Digital Switch
Systems Ltd.
The contents of this manual must not be copied, distributed or made available
to any third party without the prior written consent of Digital Switch Systems.
"Every effort has been made to ensure that this manual documents the
operation of the Eurocom Telephone System. However, due to the on-going
improvement and update of software, Digital Switch Systems cannot guarantee
the accuracy of printed material after the date of publication, nor can Digital
Switch Systems accept responsibility for errors or omissions. Revised manuals
and update sheets will be published as deemed necessary."

Contents
Basic Operation 1
Layout 1
Phone Introduction 1
Key Descriptions 3
Connecting Terminals 4
Incoming Calls 5
Making Calls 6
Dialling Outside Lines 7
Transferring calls 7
Menu Programming 8
Extension Features 11
Account Codes 11
Automatic Answering 11
Brokerage Call 11
Call Diversion 12
Call Intrude 13
Call Logging 13
Call Parking 14
Call Pick -Up 14
Conference calls 15
Data Protection 15
Do not Disturb 16
Door Phone 16
Enquiry Call 17
Exchange Line Timed Break 17
Executive & Secretary Feature 18
Extension Call Back 18
Extension group calls 19
Handsfree Operation 19
Headset Operation 20
Holding Calls 21
Key Programming 21
Language 22
Last Number Redial 22
Line Access Digit 23
Lock Extension 23
Messages 24
Mute Key 25
Paging 25
Reminder call 26
Ring Settings 26
Room Monitor 27
Screen Display 28
Speed Dialling 29
Volume Settings 32
Appendix 33
Dialling and Feature Access Codes
Quick reference 33
Feature Codes after Transfer key (T)34
Feature codes on a Busy Call 35

1
Basic
Operation
Layout
48 character interactive display
15 programmable keys plus
MUTE key.
8 fixed function keys
Dial keypad
Menu keys
Pull-out card under base
Figure 1 Terminal layout
Phone Introduction
The Terminals are handsfree speakerphones for use
with your telephone system. There are 15
programmable feature keys providing easy access to
frequently used system features and 9 fixed function
keys. Figure 1 shows the factory default settings for the
programmable keys. The Terminals also support
headset operation.
1

Terminal User Guide
2
The Executive Terminal offers all of the features of the
Standard Terminal plus a 48 character interactive display
and menu programming keys. When a feature is unique
to the Executive model a dotted line will be drawn next
to the information, like the line to the left of this
paragraph.
With the Executive Terminal the user can take
advantage of many services such as Calling Line
Identification (CLI) and Connected Line Identification
when connected to the Telephone System fitted with
the CLI option or ISDN option. The LCD display
provides useful information such as time, call duration,
call charges, messages, line status and the number of the
incoming caller.
Mounting tab
holders
Index Card Cover
Index Card
Extension
identity panel
Pull out number
card in base
Figure 2 Labels and cards
The Terminal has three customisable cards as shown in
Figure 2.
An extension identity panel is located under the handset
and is used to identify the terminal extension number,
there is a small hole to one side, a paperclip may be
inserted to pull out the plastic cover. The Index card
around the re-programmable function keys may be
removed and reversed so that the new functions can be
written in. Take care to insert the four tabs on the index
card holder into the correct holes in the terminal case
when replacing. Finally, a pull-out number card in the
base allows the user to keep 10 often used numbers near
at all times.
Executive
terminal only

Basic Operation
3
Key Descriptions
Number keypad. These keys are used for dialling and
entering codes as well as entering contact names for the
40 built-in speed dial entries. When connected to a call
they will send DTMF tones for using Teleservices.
The extension keys allow direct access to the first eight
extensions. The LED is lit when the extension is busy,
see page 6. Other keys may be re-programmed for the
extra four extensions found on the 612 system, page 21
gives details.
The three line keys show the status of the first three
external lines, if fitted. They may be pressed to connect
directly to the line. The LED is lit when the line is in use
or flashes when there is an incoming or held call on that
line. For the larger 612 system, extra keys may be
programmed to work with lines 4 to 6.
The pick-up key allows you to answer a call ringing at
another extension, see page 14.
The alarm key allows you to easily set a once only
Reminder call, see page 25.
The Do not Disturb key stops your extension from
ringing. Callers hear unobtainable/error tone. The LED
is lit when DND is active, see page 16.
The message key LED lights if you have been left a
message and the key allows you to see which extension
called.
The mute key stops a caller hearing your conversation
through the handset, headset or handsfree.
The hold key puts the current call into non-exclusive
hold, see page 20. In addition, pressing the hold key
while the phone is idle will display the extension
number.
The transfer key is used for transferring, conference and
brokerage calls. It is also used as the recall key for
teleservices, and to insert a recall into a speed dial or
programmable key sequence.
The conference key is used to quickly set up 3-way
conferences.
The prog key is used to program the programmable
to , &

Terminal User Guide
4
keys shown in Figure 1, for details see page 21. It is also
used to go to the previous menu item, or exit the menu
altogether.
The redial key is used to quickly dial the last number. It
is also used with key programming and speed dials to
insert a two second pause into the dial sequence.
The volume keys are used to alter the handset volume,
handsfree volume or ringing volume.
The speaker key puts the phone into handsfree mode
(see page 19), or switches the headset on and off in
headset mode (page 20).
The menu left and right keys scroll through the current
menu items. Context-sensitive functions may be given
to these keys. In this case, the new function will be
displayed above the key on the second line of the
display.
The menu select key selects the current menu item. See
‘Menu Programming’ on page 8. The function of this
key may also change, as with the left and right keys, line
2 of the display will show a label with the new function.
System type
Your telephone system may use either digit ‘9’ or ‘0’ to
seize a free exchange line. In these cases a few codes are
different between systems. The code to enter for the ‘9’
for line systems will be shown under the normal code in
a shaded box as shown on the left.
Symbols used in this guide
 Whenever the symbol appears, it means to
take the handset off-hook. The same may be
achieved by putting the telephone into
handsfree mode with the key. The
symbol means to put the handset on-
hook.
Connecting Terminals
Connecting a terminal to the 612 system
The terminal will automatically configure itself when it is
connected on the 612 system.
This screen will show
the extension number
&
&
(0 for line systems)
(9 for line systems)
18 May 01 Fri 10:04
This is extension: 17

Basic Operation
5
when it has been configured correctly.
Connecting a terminal to the 308 system
Enter the code at the extension where the terminal is
connected.
The message shown
will be displayed if it is
correctly connected.
Remove a terminal
Enter this code at the extension where the Terminal is
being removed.
 A maximum of six terminals may be
connected to the 308 telephone system and
ten to the larger 612 system.
 If the Terminal is moved to a new extension
then the original extension must be re-
programmed as a non-terminal when the
normal telephone is connected.
 If the screen shows ‘Communication error’
then the signalling wires in the connection are
not correct.
 Remember that during a power fail a terminal
will not work. The power fail extensions are
11, 15 and 17 on the 308 system and 11, 12,
21 and 23 on the larger 612 system. You
should not connect terminals to these
extensions.
Incoming Calls
Answering when phone is ringing
Lift the handset if the phone is ringing. or
Press the SPKR key to answer in handsfree mode.
Answering when other phones are ringing
Call pick-up
Lifting the handset and pressing the pick up key will
connect to the caller.
or
Pressing the pick up key on its own will answer the call
in handsfree mode.
External call pick-up with line key
For incoming external calls pressing the flashing line key
ext.
00:04
Terminal ID correct
ext.

Terminal User Guide
6
will also connect to the caller. Pressing the line key on
it’s own will answer the call in handsfree mode.
Answering when extension is busy
If the extension is in use but other phones are ringing
then the call may be answered in one of two ways:
Drop current call
To answer a call ringing at another extension, end the
current call and pick up the handset when the phone
rings with the new call.
or
Current call on hold (for external calls only)
This will put the current external call on hold and
answer the incoming external call. The line key with the
flashing LED shows which key to press.
Making Calls
When you lift the handset, you will hear dial tone.
However, you may hear the special interrupted dial tone
indicating that incoming calls are diverted to another
extension.
 You may dial as soon as the receiver is taken
off-hook. Leaving the phone without dialling
for 8 seconds will give error tone.
 If you are on a call and an exchange line call
arrives then the alert tone will let you know
that a call is waiting if programmed by the
administrator.
 All extensions have two digit numbers. The
extension numbers are 11 to 18, plus 19,
which can be used for a door phone only. The
larger 612 system also supports extensions 21
to 24 when fully expanded.
 If you dial a code which is not valid, you will
hear the error tone. Replace the receiver and
then re-dial the correct number.
With programmable key
The extension will be dialled directly. To dial in
handsfree mode do not lift the handset.
Dialling with extension number
Dial the extension number. or
Ñ
ÑÑ
Ñ RINGING Ò
ÒÒ
Ò
ext.

Basic Operation
7
Dial the number without lifting the handset, the
extension will be dialled in handsfree mode.
Dialling Outside Lines
Access the next free line
Go off hook and press the line access digit, external dial
tone will be heard. Now dial the telephone number.
Access a specific line
Go off hook and press the corresponding line key, you
will be unable to seize lines with a lit LED as these are
busy. Now dial the telephone number required.
or
In order to access the extra lines 4 to 6 on the larger
6+12 system dial the digit shown followed by the line
number. It is also possible to re-program a key to work
with the extra lines, see page 21 for details.
Ring Back with Line when free
If all outside lines are busy, you may request the system
to place you in a queue for the next line which becomes
available, the system will ring your extension back when
the line becomes available. After answering you are
connected to the line.
When seizing a line and busy tone is heard, press 0 to
camp on the line.
Cancel Ring Back
Go off hook and dial the cancel code.
Transferring calls
Internal unannounced
Transfer a call so that it rings at another extension. This
is an unannounced transfer.
Internal announced
Transfers a call after you have announced to the
extension who is calling.
Trunk to Trunk transfer
Calls on one exchange line may be transferred to
another exchange line. A trunk to trunk transfer will
timeout after 30 seconds. A warning tone will be heard
10 and 5 seconds before this happens, either user may
extend the call by pressing digits 1 to 9, to increase the
ext.
tel number
(9 for line) tel number
line number
(9 for line) line number
Ñ
ÑÑ
Ñ BUSY TONE Ò
ÒÒ
Ò
Ñ
ÑÑ
Ñ
CONFIRMATION TONE Ò
ÒÒ
Ò
Ñ
ÑÑ
Ñ
CONFIRMATION TONE Ò
ÒÒ
Ò
ext. Ñ
ÑÑ
Ñ RINGING Ò
ÒÒ
Ò
ext.Ñ
ÑÑ
Ñ CALL ANSWERED Ò
ÒÒ
Ò

Terminal User Guide
8
call time in multiples of 30 seconds. E.g. pressing '4' will
increase the call length by 2 minutes before it is cut off.
Transfer the call as with announced internal transfer but
dial an external number instead. Note that the external
number may be dialled using any of the methods in the
‘Dialling Outside Lines’ section, above.
 If an internal transfer call is not answered
within 60 seconds the call is disconnected, the
original caller hears engaged tone.
 If an external call is transferred to an
extension and not answered within 1 minute,
all extensions will ring as if it is a normal
incoming call for 30 seconds. If the call is not
answered within this time it is dropped. Note:
these times may be changed by the system
administrator.
Menu Programming
All the features available to the extension may be found
in the built-in programming menus, the menu items to
select are shown in this manual as on the left.
A full list of the first two menu levels are displayed in
Figure 3 on page 9. Note that two extra sub-menus
‘ISDN Settings’ and ‘General Settings’ are available at
the master programming extension. This is extension 12
for the 308 system or extension 13 for the 612 system.
tel number
Ñ
ÑÑ
Ñ
CALL ANSWERED Ò
ÒÒ
Ò
(9 for line) tel number
Ñ CALL ANSWERED Ò
1st menu item to select
p
pp
p2nd menu item to select

Basic Operation
9
Figure 3 Executive Terminal Menu Items
To use features through the built-in menus, follow steps
1 – 5 below.
1. Enter menu programming mode
Press the select key to enter the menu-programming
mode when the phone is idle. You will enter the menu
at the same item and level as last time.
2. Scroll through items in current menu
Use the left and right menu keys to cycle forwards and
backward through the current menu items.
3a. Go to previous menu level
The prog key is used to go back to the previous menu
level. Repeated presses will exit the menus completely.
3b. Select displayed menu / option
The centre menu key enters the currently displayed
menu / selects the displayed option.
/
Call diversion
Data protection
Do not disturb
Send msg.
Leave msg. on terminal
Clear msg. on terminal
Reminder Call
Room monitor
Extension speed numbers
Disable terminal
Low pitch
Mid pitch
High pitch
Auto answer On
Auto answer Off
Headset operation On
Headset operation Off
Reset prog. Keys
Language English
Language ....
Line access code: 0
Line access code: 9
Show display line 2
Hide display line 2
Show Command strings
Hide Command strings
Extension Settings
Terminal Features
CLI messages

Terminal User Guide
10
4a. Enter required feature information
If when selecting a
feature more
information is required,
then the top row of the screen will show the prompt for
the required information, while the bottom of the
screen will show a colon (:) like the screen oppposite.
Here the requested information may be entered if the
area is blank, as above, followed by the key to enter.
4b. Cycle through feature options
If an option is
displayed, as in the
screen display opposite, then the option can be cycled
through with the menu left and right keys. The key
selects the currently displayed option.
5. Send command
When programming
has finished then there
will be one final chance
to cancel the operation. The left menu key will send the
code, other wise the right key will cancel if you have
made a mistake. The programming code will be
displayed on screen while it is sent unless this option has
been disabled with the 'Hide Command strings' option
in the 'Terminal' menu. After the code has been sent,
confirmation or error tone will sound depending on
whether the operation was successful or not. Note that
settings in the 'Terminal' menu will not send codes but
take immediate effect as these menu items affect only
the terminal.
Ñ
ÑÑ
Ñ INFO REQUESTED Ò
ÒÒ
Ò
enter information Set divert all
Ext:
Ñ
ÑÑ
Ñ INFO REQUESTED WITH OPTION Ò
ÒÒ
Ò
/ select option
Set divert delay
:10 sec. delay
Ñ
ÑÑ
Ñ CONFIRMATION / ERROR
TONE
Ò
ÒÒ
Ò
Send the command ?
Yes No

11
Extension
Features
Account Codes
This feature is set up by the system administrator in
order to keep a personal account of all external calls,
you will be told if it is active. It is not possible to make
external calls without first entering '**' followed by your
secret account PIN code.
Enter account code
Go off hook and dial the code shown, where the secret
account PIN number will be given to you by the system
administrator. After entering the code then calls may be
made in the normal manner, as shown in the Dialling
Outside Lines section on page 7.
Automatic Answering
This feature will automatically answer internal calls and
switch the phone into handsfree after three brief ring
bursts. If the other caller hangs up then your Terminal
will also hang up automatically. External calls must still
be answered manually.
Enable auto-answer
Switches on automatic answer.
Select the menu option ‘Terminal Features’ then select
the option ‘Auto Answer On’.
Disable auto-answer
Switches off automatic answer.
Select the menu option ‘Terminal Features’ then select
the option ‘Auto Answer Off’.
Brokerage Call
This feature allows you to switch between two calls
2
PIN
(now dial line and number)
Terminal Features
p
pp
pAuto answer On
Terminal Features
p
pp
pAuto answer Off

Terminal User Guide
12
without the other parties being able to speak to, or hear
one another.
Add an extension
While on a call dialling * after transfer shows that the
call is to be used in a brokerage call.
Add an exchange line
While on a call dialling * after transfer shows that the
call is to be used in a brokerage call.
Switch between calls
With a brokerage call set up one press of transfer will
switch between the calls.
Removing caller from brokerage call
Hanging up will drop the current call, the phone will
ring back with the other call.
Call Diversion
This feature allows you to divert calls to another
extension. There are three different types of call
diversion.
 Divert all calls, all the time.
 Divert all calls if not answered after a number
of rings.
 Divert calls when extension is busy.
 Note that the first two diversion methods
cannot be set at the same time.
 If your extension is set to divert calls to
another extension then the dial tone will
change to a broken tone to remind you that
you may not receive all calls.
Divert all calls
All calls to your extension will ring the new extension
instead.
Divert if no answer
Enter the diversion code then the extension number.
Enter the delay as follows: 2 = 10 seconds, 3 = 15
seconds … 9 = 45 seconds.
ext. no.
number
(9 for line) number
Ñ
ÑÑ
Ñ RINGING Ò
ÒÒ
Ò
ext.
or Extension Settings
p
pp
pCall diversion
p
pp
pSet divert all
delay, ext.
or Extension Settings
p
pp
pCall diversion
p
pp
pSet divert delay

Extension Features
13
Divert if busy
Enter the divert on busy code with the extension to
divert to.
Cancel all diversions
Cancels all diversions.
Cancel divert all calls and no answer
Enter the cancel code, note this will not affect a divert
on busy setting.
Cancel divert on busy
Enter the cancel code, note this will not affect divert on
no answer.
Cancel all call diversion from another extension
If the extension is receiving diverted calls from another
extension then it is possible to cancel the setting from
the receiving extension. Enter the cancel diversion code
with the extension calls are being diverted from.
Cancel divert on busy from another extension
Cancel divert on busy. Enter the extension at which
divert is set.
Call Intrude
It is possible to intrude on a call and make a 3-way
conversation. A warning tone will be heard over the
conversation while the call is being intruded on. Note
that it is only possible to use this feature if it has been
enabled by the system administrator.
Intrude on call
Press 1 if the extension is busy, you are now intruding
on the call.
Call Logging
The time, date and exchange line of every outside caller
that rings on an Executive Terminal will be logged. If
the optional CLI card is fitted, or the call arrives on an
ISDN line then the telephone number of the caller will
also be logged. The Executive terminal is able to store
up to 50 calls. If a call arrives when the memory is full
the oldest entry will be discarded and the entries shifted
down to fit the latest in at entry 50.
ext.
or Extension Settings
p
pp
pCall diversion
p
pp
pSet divert busy
or Extension Settings
p
pp
pCall diversion
p
pp
pDivert all/delay Off
or Extension Settings
p
pp
pCall diversion
p
pp
pDivert busy Off
ext.
ext.
Ñ
ÑÑ
Ñ
BUSY Ò
ÒÒ
Ò

Terminal User Guide
14
The total number of
logged calls is displayed
on the main screen in the bottom-right hand corner. If
it is not visible then the display line 2 must be enabled –
see ‘Show / Hide Display line 2’ on page 28 for details.
View Call Log
Press the right menu key under the call log total, or
select the menu option. The last received call will be
displayed. The information displayed is as follows:
Return a missed call
With the number you wish to dial on display, press the
centre menu key, then select the dial option. The
number will be dialled out in handsfree mode.
Delete a single Call Log entry
To delete a call log
press the centre menu
key with the entry displayed on screen, then select 'Del'.
This will erase the entry. All subsequent entries will be
moved down to fill the gap.
Clear entire Call Log
Press the centre key
while viewing a call log
entry, then select 'Del ALL'. Select 'Yes' to confirm the
command or 'No' to cancel without deleting.
Call Parking
This feature will allow you to ‘park’ an external call; this
call can then be retrieved from any extension.
Park an exchange line call
Whilst on a call enter the park code.
Pick up a parked exchange line call
From any extension dial the call pick up code, you are
re-connected to the original call.
Call Pick -Up
This feature enables you to ‘pick-up’ a call ringing on
02 Jun 00 Fri 16:06
dial menu call 23
or
oror
or CLI Messages
02 JUN 10:04 Call#23
L 3 0123456789
Dial
Del Dial Del ALL
Del
Erase ALL CLI numbers ?
Yes No
Del ALL Yes
Time and date of call
Exchange line Telephone number or
name of caller
Entry number in call log
(higher is more recent)

Extension Features
15
another extension. It will pick up the incoming call, with
external calls always taking priority over internal calls.
Pick up call
If an extension is ringing this will connect you to the
caller.
or
Press the pickup key to take the call in handsfree mode.
Conference calls
This feature allows a conversation between three parties,
up to two of which may be external numbers.
Add an extension
While on a call enter this code. The final transfer press
starts the conference.
Add an external number
The external number may be dialled after pressing
using any of the methods in the ‘Dialling Outside Lines’
section on page 7.
Leaving a conference call
Go on-hook, the other parties will be connected
together in a normal two-way call, unless the callers
were both external, in which case they will be dropped.
Removing last caller from conference
When on a conference call, press transfer. The last
person in the conference will be rejected, the other party
will be put on hold.
Talk privately to original caller
While on a conference call press transfer twice, the first
will reject the last party in the conference, the second
will bring the first caller back.
Data Protection
It is possible to prevent the system from sending
warning tones or intruding on an exchange line call.
This allows an extension to communicate simply with
teleservices, computers etc.
Using Data Protection may depend on whether the
extension has several pieces of equipment connected. In
this case, you may decide per external line call whether
you want data protection (ad-hoc data protection). You
ext. Ñ
ÑÑ
Ñ ANSWER Ò
ÒÒ
Ò
number
Ñ
ÑÑ
Ñ
ANSWER Ò
ÒÒ
Ò
(9 for line) number
Ñ ANSWER Ò

Terminal User Guide
16
can also set an extension up with permanent data
protection. This is enabled for all calls.
Make a data protected external call
Dial the data protection code, then the external number.
Make call in progress data protected
The data protection code after transfer will enable data
protection for the current exchange line call.
Permanent data protection
All following calls will be made with data protection
active.
Disable permanent data protection
All following calls will be made without data protection
active.
Do not Disturb
This feature allows you to stop calls ringing at your
extension. The caller hears unobtainable/error tone
when DND is set.
Toggle do not disturb on/off
Pressing the DND key toggles the feature on and off
 You will not receive any calls and will hear
broken dial tone to remind you that DND is
set. The DND lamp will also remain lit to
remind you that the feature is active.
The screen will also
flash ‘DND’ while the
Do Not Disturb feature is active.
Door Phone
The door phones are designed to work with this
telephone system only. Each provides a two-way speech
link between any extension on the system and the door.
The doorphone has a call button for ‘ringing’ and a
permanently lit LED for easy location. Extension
numbers 19 and 29 are reserved for the door phones.
Call Door Phone 1
Door phone 1 is automatically connected with two-way
speech after a brief tone.
tel. no.
Ñ
ÑÑ
Ñ
ON CALL Ò
ÒÒ
Ò
/
Ñ
ÑÑ
Ñ
CONFIRMATION TONE Ò
ÒÒ
Ò
16 May 01 Fri 10:06
DND