Nortel BCM50 User manual

Part No. N0027146 X.X
January 14, 2005
BCM50
Device Configuration Guide
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N0027146
Copyright © 2005 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc.
All other trademarks and registered trademarks are the property of their respective owners.

BCM50 Device Configuration Guide
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Contents
Figures 9
Global telephony settings 17
Feature Settings 18
Business Name 19
Feature Settings 19
Answer DN answer key levels 22
Timers 23
Advanced Feature Settings 25
System Wide Call Appearances 25
ONN Blocking codes (North American systems) 27
Silent Monitor 28
Reset logs 29
Telephony system and device programming 31
Configuring system speed dial numbers 33
System Speed dial panel 33
System schedule settings and services scheduling 37
Configuring schedule names and timers 38
Configuring scheduled service 40
Creating ring groups 43
Ring Groups - Members 44
Ring Groups - Line Settings 45
Configuring Hunt Groups 49
Hunt Groups system setup 50
Configuring the Hunt group general settings 52

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Hunt Group members and lines 53
Configuring Hospitality services 55
Hospitality - General 55
Hospitality - Rooms 58
Setting up your hospitality system 59
Monitoring Hunt groups 61
Monitoring individual calls 61
Viewing Hunt group metrics 63
Configuring telephones: Analog devices 67
Analog device DN record overview 68
Configuring an analog telephone 69
Configuring telephones: Digital telephones 71
Digital telephone DN record overview 72
Prerequisites 72
Using the DN panels 73
System DNs - Line Access tab 73
Job aid: Notes about assigning lines to telephones 73
Line Assignment and Line Pools 76
Job aid: Answer DN notes 77
Configuring Capabilities & Preferences 78
Job aid: Assigning intercom (I/C) buttons (keys) 78
Configuring telephone capabilities 79
Job aid: Line redirection notes 80
Configuring preferences 82
Job aid: Call log notes 82
Telephone memory button programming 83
Job aid: Notes about button programming 84
User speed dials 84
Outgoing call restrictions 85
Common procedures: copying and renumbering DNs 87
Copying settings to other DNs 87
Renumbering DNs 88
DN records parameters 91
Main panel tabs: common fields 93
Line Access tab 93
Line Access - Line Assignment tab 96
Line Access - Line Pool Access tab 98

Contents
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Line Access - Answer DNs tab 99
Capabilities and Preferences main tab 100
Capabilities and Preferences - Capabilities tab 102
Capabilities and Preferences - Preferences tab 105
Capabilities and Preferences - ATA settings tab 107
Capabilities and Preferences - IP Terminal Details tab 108
Capabilities and Preferences - Button Programming tabs 109
Capabilities and Preferences - User Speed Dial tab 111
Restrictions main tab 113
Restrictions - Set Restrictions tab 114
Restrictions - Line/Set Restrictions tab 115
Registering Nortel 20XX IP telephones 117
Determining the registration process 117
Registering the telephone to the system 118
Configuring telephone settings 119
Troubleshooting IP telephones 122
Operation issues 123
Deregistering 20XX IP telephones 123
Configuring telephones: IP telephones 125
IP telephone DN record overview 126
Configuring an IP telephone DN record 126
Setting up Central Answering Positions 129
Configuring CAP assignments (eCAPs) 130
Programming CAP/KIM buttons 132
Managing lines on a KIM 132
Installing Nortel IP telephones 133
Before installing 133
T24 Key Indicator Module
(KIM) Installation Card 135
T24 KIM initialization 136
T24 KIM coldstarts 136
Default memory button programming for telephones 139
Rules of default button assignment 139
7316E digital phone button defaults 141
7316 digital phone button defaults 143
7208 digital phone button defaults 144
Model 7100 digital phone button defaults 145
Model 7000 digital phone button defaults* 145

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7406 digital phone button defaults 146
IP telephone button defaults 147
Telephony features 153
Features to set up telephone set features 153
Contrast adjustment 154
Select how you dial your calls 154
Language choice 155
Moving line buttons 155
Receiver volume 155
Programming distinctive ringing 156
Ring volume 156
Feature configuration: Answering calls 157
Answering calls directed to your telephone 157
Configuring handsfree and handsfree answerback 158
Answering calls not directed to your telephone 158
Call Queuing 159
Directed Pickup 159
Pickup Group 159
Answer DNs 161
Configuring privacy 162
Do Not Disturb 162
Turn Privacy on or off 164
Intrusion controls 165
Holding calls 165
Using Hold 166
Hold automatically (Auto Hold) 166
Hold a call exclusively 167
Parking or transferring calls 167
Transfer (answered) calls 168
Transfer (unanswered) calls 169
Line redirection 169
Call forward (unanswered) calls 170
Camp-on 172
Call Park 173
Callback 174
Sharing calls by parking on SWCA buttons 174
Call information 175
Call Display Information 176
Call Duration Timer 176
Time & date display 176

Contents
BCM50 Device Configuration Guide
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Malicious Caller ID (MCID) 177
Call log 177
Logit 179
Using telephones for special features 181
Special feature telephones 181
Hotline telephone 181
Control telephone 182
Supervisor telephone for silent monitoring 183
Hospitality services telephones 184
Setting up a central reception point 184
Central Answering point overview 185
Prime telephone 186
Direct dial telephone 186
Creating an enhanced CAP station 186
Hunt groups 188
Ringing groups 189
Display prompts and messages 191
Common display prompts 192
Viewing active services 205
Call log prompts 205
Report and record alarm codes 206
Feature configuration: Making calls 209
Blocking user access to feature programming 209
Protecting outgoing call privacy 210
Deal with a busy signal on an internal call 210
Priority Call 210
Ring Again 211
Other ways of communicating with internal users 211
Leaving a message 211
Paging 212
Making announcements to individuals (Voice Call) 214
Create a conference call 215
Dialing shortcuts 217
Last Number Redial 217
Saved Number Redial 218
Autodial 219
Speed dialing 219
Programming memory buttons 220

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Global IP features 223
IP features list 223
IP telephone feature display labels 225
Defining a key label 226
Hot desking IP telephone configurations 227
Using the hot desking feature 228
Configuring a new time zone on a remote IP telephone 230
Download firmware to a Nortel 20XX IP telephone 231
Setting up auxiliary features 233
Background music 234
Auxiliary ringer 234
BST Doorphone 234
Relocating telephones 235
Moving digital telephones 236
Moving IP telephones 237
User card list 238
Defining region-based defaults 239
Region-based system settings 239
Core software and regions 240
Languages 240
Caller ID displays 242
Companding Law by region 242
Media bay module availability by region 243
FEM(no longer supported)-trunk module combinations by region 244
PRI line protocol support, by region 245
Supported ISDN line services 246
Defining time zones by country and language 247
System feature defaults 247
Dialing plan defaults 250
BRI and PRI line types 251
CallPilot regions 253
System features and feature codes 255
BCM50 feature codes 256
Button programming features 260

BCM50 Device Configuration Guide
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Figures
Figure 1 Business Name field NEW SCREEN SHOT 19
Figure 2 System feature settings NEW SCREEN SHOT REQ 19
Figure 3 System Timers 24
Figure 4 ONN Blocking codes for Tone, Pulse and BRI trunks 27
Figure 5 Silent Monitor settings 28
Figure 6 System log reset 29
Figure 7 System Speed dial table 34
Figure 8 Schedule names and timers 38
Figure 9 Services table 40
Figure 10 Adding members to ring groups 44
Figure 11 Ring group lines 46
Figure 12 Hunt groups 50
Figure 13 Hunt group Members and Line Assignment tables 53
Figure 14 Hopitality General tab panel 56
Figure 15 Hospitality Rooms tab pane 58
Figure 16 Hunt Group Metrics 63
Figure 17 7316E digital phone display button assignment protocol 74
Figure 18 Adding an intercom button 75
Figure 19 Adding an Answer DN 75
Figure 20 System DNs table 94
Figure 21 Line Access - Line Assignment tabbed panel - Assigned Lines table 96
Figure 22 Line Access - Line Pool Access tab 98
Figure 23 Line Access - Answer DNs tab 99
Figure 24 Capabilities and Preferences table panel 100
Figure 25 Capabilities and Preferences - Capabilities tab panel 102
Figure 26 Capabilities and Preferences - Preferences tab panel 105
Figure 27 Capabilities and Preferences - ATA Settings panel fields 107
Figure 28 Capabilities and Preferences - IP Terminal Details panel 108
Figure 29 Button Programming and CAP/KIM Button Programming tabbed panels 109

Figures
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Figure 30 Capabilities and Preferences - User Speed Dial tab 111
Figure 31 Restrictions table panel 113
Figure 32 Restrictions - Set Restrictions tab panel 114
Figure 33 Restrictions - Line/Set Restrictions panel 115
Figure 34 7316E with KIM 130
Figure 35 CAP Assignment panel 131
Figure 36 7316E digital phone lower button mapping 142
Figure 37 7316 digital phone upper button defaults 143
Figure 38 7316 digital phone button assignment 144
Figure 39 7208 digital phone button mapping 144
Figure 40 7000 digital phone button mapping 145
Figure 41 7406 digital phone button defaults 146
Figure 42 2004/2050 default button programming 147
Figure 43 2002 default button assignment 148
Figure 44 2001 default button formatting 148
Figure 45 Feature List tab fields 224
Figure 46 IP telephones Key Labels 226