Nortel BCM50 User manual

Part No. N0027146 X.X
January 14, 2005
BCM50
Device Configuration Guide
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N0027146
Copyright © 2005 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc.
All other trademarks and registered trademarks are the property of their respective owners.

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Contents
Figures 9
Global telephony settings 17
Feature Settings 18
Business Name 19
Feature Settings 19
Answer DN answer key levels 22
Timers 23
Advanced Feature Settings 25
System Wide Call Appearances 25
ONN Blocking codes (North American systems) 27
Silent Monitor 28
Reset logs 29
Telephony system and device programming 31
Configuring system speed dial numbers 33
System Speed dial panel 33
System schedule settings and services scheduling 37
Configuring schedule names and timers 38
Configuring scheduled service 40
Creating ring groups 43
Ring Groups - Members 44
Ring Groups - Line Settings 45
Configuring Hunt Groups 49
Hunt Groups system setup 50
Configuring the Hunt group general settings 52

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Hunt Group members and lines 53
Configuring Hospitality services 55
Hospitality - General 55
Hospitality - Rooms 58
Setting up your hospitality system 59
Monitoring Hunt groups 61
Monitoring individual calls 61
Viewing Hunt group metrics 63
Configuring telephones: Analog devices 67
Analog device DN record overview 68
Configuring an analog telephone 69
Configuring telephones: Digital telephones 71
Digital telephone DN record overview 72
Prerequisites 72
Using the DN panels 73
System DNs - Line Access tab 73
Job aid: Notes about assigning lines to telephones 73
Line Assignment and Line Pools 76
Job aid: Answer DN notes 77
Configuring Capabilities & Preferences 78
Job aid: Assigning intercom (I/C) buttons (keys) 78
Configuring telephone capabilities 79
Job aid: Line redirection notes 80
Configuring preferences 82
Job aid: Call log notes 82
Telephone memory button programming 83
Job aid: Notes about button programming 84
User speed dials 84
Outgoing call restrictions 85
Common procedures: copying and renumbering DNs 87
Copying settings to other DNs 87
Renumbering DNs 88
DN records parameters 91
Main panel tabs: common fields 93
Line Access tab 93
Line Access - Line Assignment tab 96
Line Access - Line Pool Access tab 98

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Line Access - Answer DNs tab 99
Capabilities and Preferences main tab 100
Capabilities and Preferences - Capabilities tab 102
Capabilities and Preferences - Preferences tab 105
Capabilities and Preferences - ATA settings tab 107
Capabilities and Preferences - IP Terminal Details tab 108
Capabilities and Preferences - Button Programming tabs 109
Capabilities and Preferences - User Speed Dial tab 111
Restrictions main tab 113
Restrictions - Set Restrictions tab 114
Restrictions - Line/Set Restrictions tab 115
Registering Nortel 20XX IP telephones 117
Determining the registration process 117
Registering the telephone to the system 118
Configuring telephone settings 119
Troubleshooting IP telephones 122
Operation issues 123
Deregistering 20XX IP telephones 123
Configuring telephones: IP telephones 125
IP telephone DN record overview 126
Configuring an IP telephone DN record 126
Setting up Central Answering Positions 129
Configuring CAP assignments (eCAPs) 130
Programming CAP/KIM buttons 132
Managing lines on a KIM 132
Installing Nortel IP telephones 133
Before installing 133
T24 Key Indicator Module
(KIM) Installation Card 135
T24 KIM initialization 136
T24 KIM coldstarts 136
Default memory button programming for telephones 139
Rules of default button assignment 139
7316E digital phone button defaults 141
7316 digital phone button defaults 143
7208 digital phone button defaults 144
Model 7100 digital phone button defaults 145
Model 7000 digital phone button defaults* 145

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7406 digital phone button defaults 146
IP telephone button defaults 147
Telephony features 153
Features to set up telephone set features 153
Contrast adjustment 154
Select how you dial your calls 154
Language choice 155
Moving line buttons 155
Receiver volume 155
Programming distinctive ringing 156
Ring volume 156
Feature configuration: Answering calls 157
Answering calls directed to your telephone 157
Configuring handsfree and handsfree answerback 158
Answering calls not directed to your telephone 158
Call Queuing 159
Directed Pickup 159
Pickup Group 159
Answer DNs 161
Configuring privacy 162
Do Not Disturb 162
Turn Privacy on or off 164
Intrusion controls 165
Holding calls 165
Using Hold 166
Hold automatically (Auto Hold) 166
Hold a call exclusively 167
Parking or transferring calls 167
Transfer (answered) calls 168
Transfer (unanswered) calls 169
Line redirection 169
Call forward (unanswered) calls 170
Camp-on 172
Call Park 173
Callback 174
Sharing calls by parking on SWCA buttons 174
Call information 175
Call Display Information 176
Call Duration Timer 176
Time & date display 176

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Malicious Caller ID (MCID) 177
Call log 177
Logit 179
Using telephones for special features 181
Special feature telephones 181
Hotline telephone 181
Control telephone 182
Supervisor telephone for silent monitoring 183
Hospitality services telephones 184
Setting up a central reception point 184
Central Answering point overview 185
Prime telephone 186
Direct dial telephone 186
Creating an enhanced CAP station 186
Hunt groups 188
Ringing groups 189
Display prompts and messages 191
Common display prompts 192
Viewing active services 205
Call log prompts 205
Report and record alarm codes 206
Feature configuration: Making calls 209
Blocking user access to feature programming 209
Protecting outgoing call privacy 210
Deal with a busy signal on an internal call 210
Priority Call 210
Ring Again 211
Other ways of communicating with internal users 211
Leaving a message 211
Paging 212
Making announcements to individuals (Voice Call) 214
Create a conference call 215
Dialing shortcuts 217
Last Number Redial 217
Saved Number Redial 218
Autodial 219
Speed dialing 219
Programming memory buttons 220

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Global IP features 223
IP features list 223
IP telephone feature display labels 225
Defining a key label 226
Hot desking IP telephone configurations 227
Using the hot desking feature 228
Configuring a new time zone on a remote IP telephone 230
Download firmware to a Nortel 20XX IP telephone 231
Setting up auxiliary features 233
Background music 234
Auxiliary ringer 234
BST Doorphone 234
Relocating telephones 235
Moving digital telephones 236
Moving IP telephones 237
User card list 238
Defining region-based defaults 239
Region-based system settings 239
Core software and regions 240
Languages 240
Caller ID displays 242
Companding Law by region 242
Media bay module availability by region 243
FEM(no longer supported)-trunk module combinations by region 244
PRI line protocol support, by region 245
Supported ISDN line services 246
Defining time zones by country and language 247
System feature defaults 247
Dialing plan defaults 250
BRI and PRI line types 251
CallPilot regions 253
System features and feature codes 255
BCM50 feature codes 256
Button programming features 260

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Figures
Figure 1 Business Name field NEW SCREEN SHOT 19
Figure 2 System feature settings NEW SCREEN SHOT REQ 19
Figure 3 System Timers 24
Figure 4 ONN Blocking codes for Tone, Pulse and BRI trunks 27
Figure 5 Silent Monitor settings 28
Figure 6 System log reset 29
Figure 7 System Speed dial table 34
Figure 8 Schedule names and timers 38
Figure 9 Services table 40
Figure 10 Adding members to ring groups 44
Figure 11 Ring group lines 46
Figure 12 Hunt groups 50
Figure 13 Hunt group Members and Line Assignment tables 53
Figure 14 Hopitality General tab panel 56
Figure 15 Hospitality Rooms tab pane 58
Figure 16 Hunt Group Metrics 63
Figure 17 7316E digital phone display button assignment protocol 74
Figure 18 Adding an intercom button 75
Figure 19 Adding an Answer DN 75
Figure 20 System DNs table 94
Figure 21 Line Access - Line Assignment tabbed panel - Assigned Lines table 96
Figure 22 Line Access - Line Pool Access tab 98
Figure 23 Line Access - Answer DNs tab 99
Figure 24 Capabilities and Preferences table panel 100
Figure 25 Capabilities and Preferences - Capabilities tab panel 102
Figure 26 Capabilities and Preferences - Preferences tab panel 105
Figure 27 Capabilities and Preferences - ATA Settings panel fields 107
Figure 28 Capabilities and Preferences - IP Terminal Details panel 108
Figure 29 Button Programming and CAP/KIM Button Programming tabbed panels 109

Figures
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Figure 30 Capabilities and Preferences - User Speed Dial tab 111
Figure 31 Restrictions table panel 113
Figure 32 Restrictions - Set Restrictions tab panel 114
Figure 33 Restrictions - Line/Set Restrictions panel 115
Figure 34 7316E with KIM 130
Figure 35 CAP Assignment panel 131
Figure 36 7316E digital phone lower button mapping 142
Figure 37 7316 digital phone upper button defaults 143
Figure 38 7316 digital phone button assignment 144
Figure 39 7208 digital phone button mapping 144
Figure 40 7000 digital phone button mapping 145
Figure 41 7406 digital phone button defaults 146
Figure 42 2004/2050 default button programming 147
Figure 43 2002 default button assignment 148
Figure 44 2001 default button formatting 148
Figure 45 Feature List tab fields 224
Figure 46 IP telephones Key Labels 226

BCM50 Device Configuration Guide
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Tables
Table 1 Feature settings 20
Table 2 DN answer key levels 23
Table 3 Timer values 24
Table 4 SWCA controls 25
Table 5 ONN Blocking values 27
Table 6 Silent monitor system settings 28
Table 7 Silent Monitor system settings 29
Table 8 Release reason values 34
Table 9 Schedule common settings 38
Table 10 Default schedule times 39
Table 11 Service settings 40
Table 12 Ringing group schedule line values 46
Table 13 Hunt group settings 50
Table 14 Hunt group tables 53
Ta b le 1 5 5 5
Table 16 Hospitality main settings 56
Table 17 Room settings 58
Table 18 Hunt Group Metrics fields 63
Table 19 Analog telephone customization 69
Table 20 Embark validation error messages 81
Table 21 Copy values 87
Table 22 Common columns for the main tabs 93
Table 23 Line Access - System DNs table fields 94
Table 24 Telephone line assignment fields 96
Table 25 Line Pool Access fields 98
Table 26 Line pool access fields - answer DNs 99
Table 27 Capabilities and Preferences tabbed panel 100
Table 28 Capabilities and Preferences - Capabilities panel fields 102
Table 29 Capabilities and Preferences - Preferences panel fields 105

Tables
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Ta b le 3 0 ATA s e t t i n g s 1 0 7
Table 31 Capabilities and Preferences - IP Terminal Details, DN-unique field 108
Table 32 Button programming fields 110
Table 33 Capabilities and Preferences - User Speed Dial panel fields 111
Table 34 Restriction table fields 113
Table 35 Restrictions - Set Restrictions tab fields 114
Table 36 Schedule filter defaults 114
Table 37 Restrictions - Line/Set Restrictions fields 115
Table 38 IP telephone server configurations 120
Table 39 IP telephony display messages 122
Table 40 IP telephone troubleshooting 123
Table 41 Line Configuration 126
Table 42 7316E digital phone upper button defaults 141
Table 43 7316E digital phone lower button defaults 142
Table 44 7316 digital phone lower button defaults 144
Table 45 7208 digital phone button defaults 144
Table 46 7000 digital phone button defaults 145
Table 47 7406 digital phone button defaults 146
Table 48 2004 button defaults 147
Table 49 2002 button defaults 148
Table 50 Call log options 178
Table 51 Hunt group feature operation 188
Table 52 Active services: 205
Table 53 Call log prompts: 205
Table 54 External call codes and definitions 222
Table 1 Feature List tab fields description 224
Table 2 Ringing group schedule line values 226
Table 3 Relabelling examples 227
Table 55 Core software, defined by region and carrier profile 240
Table 56 Languages 240
Table 57 South/Central America language breakout 241
Table 58 Companding law 242
Table 59 Module availability, by profile 243
Table 60 Trunk availability, by region 244
Table 61 PRI line protocol supported, by region 245
Table 62 ISDN line services 246
Table 63 ISDN services, by Protocol 246
Table 64 Time/date formats based on language 247
Table 65 Region defaults 247
Table 66 Default dialing restrictions, by profile 250
Table 67 BRI and PRI line types (DTM and BRI modules) 251
Table 68 CallPilot region default languages by country 253

Tables
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Table 69 CallPilot feature default anomalies 254
Table 70 Features sorted by feature name and by activation code 256
Table 71 Button Programming Feature settings 260

Tables
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BCM50 Device Configuration Guide
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Section 1
System telephony
This section contains the following topics:
• Telephony system and device programming (page 31)
• Configuring system speed dial numbers (page 33)
• Creating ring groups (page 43)
• Configuring Hunt Groups (page 49)
• System schedule settings and services scheduling (page 37)
• Configuring Hospitality services (page 55)
• Monitoring Hunt groups (page 61)
• Global telephony settings (page 17)

Section 1: System telephony
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Section 1: System telephony
BCM50 Device Configuration Guide
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Global telephony settings
There are a number of settings that define telephony operation for the entire system. These have
been gathered on one panel, separated into sections.
Where:
• Element Manager: Configuration//Telephony//Global Settings//Feature Settings
•Telset interface: **CONFIG//System Prgrming
Click on one of the following links to connect with the type of information you want to view:
Panels and Details Panels Task/Feature config
“Feature Settings” on page 18
“Business Name” on page 19 “Programming Business name display
(outgoing)” in the BCM50 Networking
Configuration Guide
“Feature Settings” on page 19 “Background music” on page 234
“Call Park” on page 173
“Directed Pickup” on page 159
“Holding calls” on page 165
“Transfer (unanswered) calls” on page 169
“Paging” on page 212
“Receiver volume” on page 155
“Answer DNs” on page 161
“Timers” on page 23 “Camp-on” on page 172
“External call codes” on page 221
“Call Park” on page 173
“Callback” on page 174
“Setting the page timeout” on page 213
“Configuring an analog telephone” on page 69

Section 1: System telephony Global telephony settings
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These settings affect a number of different telephony features.
• Business Name: This is part of the CLID feature and displays for outgoing calls for all
telephones in the system which have CLID active, over lines outgoing CLID is allowed.
• Feature settings: Are settings affecting different aspects of how various features act or if they
are allowed on the system.
• Timers provides timeout parameters for different types of telephony features.
• System wide call appearance (SWCA) fields determine how the telephones will relate calls to
SWCA assignments.
• Telco features is another CLID feature. This setting defines special codes that may be required
for outgoing name and number display.
Feature Settings
The following sections describe the fields in each segment of this panel.
•“Business Name” on page 19
•“Feature Settings” on page 19
•“Timers” on page 23
•“System Wide Call Appearances” on page 25
•“ONN Blocking codes (North American systems)” on page 27
“Advanced Feature Settings” on page 25
“Sharing calls by parking on SWCA buttons” on
page 174
“ONN Blocking codes (North American systems)”
on page 27
“Blocking outgoing name display at the
telephone” in the BCM50 Networking
Configuration Guide
“Silent Monitor” on page 28 “Capabilities and Preferences - Capabilities tab”
on page 102 (Supervisor sets)
“Monitoring individual calls” on page 61
“Reset logs” on page 29 “Capabilities and Preferences main tab” on
page 100 (Set log space)
“Call log” on page 177
Click on the navigation tree heading to access general information about user management.
Panels and Details Panels Task/Feature config

Global telephony settings Section 1: System telephony
BCM50 Device Configuration Guide
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Business Name
This banner display is part of all outgoing name display information.
Figure 1 Business Name field NEW SCREEN SHOT
The field is described in the table below.
Feature Settings
These settings affect all telephones. They determine whether the listed features are allowed, or
how they will function.
Figure 2 System feature settings NEW SCREEN SHOT REQ
Attribute Value Description
Business Name <Maximum of 8
alphanumeric
characters>
Enter a maximum of 8 alphanumeric characters.
Refer to “Programming Business name display (outgoing)” in the
BCM50 Networking Configuration Guide

Section 1: System telephony Global telephony settings
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Table 1 describes each field.
Table 1 Feature settings
Attribute Value Description
Background music <checkbox> Selecting the checkbox indicates allows you (or the caller?) to listen
to music through your telephone speaker after pressing
FEATURE 86 on your telephone. A music source must be connected
to system. Refer to the hardware installation section for information
about installing an external music source.
Also refer to “Background music” on page 234.
Page tone <checkbox> Selecting the checkbox indicates that a tone sounds before a page
begins. Also refer to “Paging” on page 212.
*Conference Tone Y or N This setting determines whether a conference tone is heard by
participants at the beginning of the conference.
*Not available in all region profiles.
Message reply
enhancement
<checkbox> If selected, it allows you to automatically deactivate the message
waiting indicator on analog telephones connected to an analog
station media bay module (ASM), if the reply call from the analog
telephone to the direct-dial telephone is answered. It does not matter
where the call is answered from by the user.
This feature also functions if the user invokes the Call pickup feature
to answer the reply call from the analog telephone. It does not,
however, work with the Retrieve parked call feature.
Tips: Direct-dial telephones are the only telephones that can send
messages (using F1) to analog telephones connected to an
ASM/GASM. The direct-dial set must be the designated direct-dial
telephone for the analog telephone receiving a message.
Force auto/spd dial
over ic/conf
<checkbox> This feature allows you to determine if Auto and Speed dial codes
can be transmitted during an active call. This feature works during
either a one-to-one call, or during a conference call.
If not selected: When the user presses a memory key for a speed
dial, the current call will automatically be put on Hold, and the second
call will be dialed.
If selected: When the user presses a programmed auto dial or speed
dial key, the system dials out the number while maintaining the
current call.
On hold Tones
Music
Silence
Allows you to choose what a caller hears on an external line when the
line is put on hold.
Tones provides a periodic tone.
Music provides any signal from a source such as a radio connected
to BCM50 or streaming audio, using the IP Music feature. See
“Background music” on page 234.
Silence provides no audio feedback.
Held line reminder Immediate
After 30 seconds
After 60 seconds
After 90 seconds
After 120 seconds
After 150 seconds
After 180 seconds
Off
Reminds you that an external call at your telephone is still on Hold.
You periodically hear two tones from your telephone until you take
the call off Hold.
Note: These tones can be heard by the caller.