Westell Technologies IVX S-Class Use and care manual

Administrator’s Manual
0450-0458
Rev. J


About ESI
ESI (Estech Systems, Inc.) is a privately held corporation based in Plano, Texas. Founded in 1987, ESI
designs and builds innovative telecommunications products for businesses like yours. Because of their
powerful combination of value and features, ESI products are consistently recognized by industry
publications and leaders.
Copyright © 2006 ESI (Estech Systems, Inc.).
IVX is a registered trademark, and Esi-Dex, Integrated Answering Machine, and Verbal User’s Guide are trademarks, of ESI.
CompactFlash is a registered trademark of SanDisk Corporation. Motorola and ColdFire are registered trademarks of Motorola, Inc.
Texas Instruments is a registered trademark of Texas Instruments Corporation.Rayovac is a registered trademark of Rayovac
Corporation. Act! is a registered trademark of Symantec Corporation. Goldmine is a trademark of Goldmine Software Corporation.
Microsoft, Windows, NT and Outlook are registered trademarks of Microsoft Corporation. Velcro is a registered trademark of Velcro
Industries B.V. Panasonic and DBS are registered trademarks of Matsushita Electric Corporation of America. Smart Jack is a
trademark of Westell Technologies, Inc.
Information contained herein is subject to change without notice.
ESI products are protected by various U.S. Patents, granted and pending.
ESI is an ISO 9001:2000-certified company. Visit ESI on the Web at www.esi-estech.com.

Table of contents
Administrator programming: An introduction......................................................................................................A.1
Administrator duties .....................................................................................................................................................................................A.1
Feature Phone overlays..............................................................................................................................................................................A.3
Programming basics....................................................................................................................................................................................A.3
System programming overview..................................................................................................................................................................A.4
Programming keys.......................................................................................................................................................................................A.5
Entering alphanumeric characters..............................................................................................................................................................A.5
System fixed numbering plan......................................................................................................................................................................A.6
Remote setting of day, night, holiday and auto modes.............................................................................................................................A.7
Function 1: System parameters .............................................................................................................................B.1
Function 13: Administrator password.......................................................................................................................................................B.1
Function 14: System clock ..........................................................................................................................................................................B.2
Function 17: System speed-dial..................................................................................................................................................................B.3
Function 3: Extension programming.....................................................................................................................C.1
Function 32: Extension feature authorization.............................................................................................................................................C.1
Function 37: RFID programming................................................................................................................................................................C.3
Function 5: Voice mail programming ....................................................................................................................D.1
Function 53: Guest/info mailboxes .............................................................................................................................................................D.1
Broadcast mailbox........................................................................................................................................................................................D.2
Function 54: Answering Machine members — MB501............................................................................................................................D.2
Function 55: Message notification ..............................................................................................................................................................D.3
Function 56: Cascade notification mailboxes ............................................................................................................................................D.5
Function 6: Recording.............................................................................................................................................E.1
Function 61: Re-record main greeting........................................................................................................................................................E.1
Function 62: Record directory names ........................................................................................................................................................E.2
Function 63: Message-on-hold (MOH) programming...............................................................................................................................E.3
Feature description: SMDR....................................................................................................................................F.1
Tabular SMDR format..................................................................................................................................................................................F.1
CSV SMDR format.......................................................................................................................................................................................F.2
Reporting conventions and rules................................................................................................................................................................F.3
SMDR format when using account codes .................................................................................................................................................F.4
Index

(This page included for pagination purposes only.)

IVX S-Class Administrator’s Manual Administrator programming: An introduction
A.1
Administrator programming: An introduction
You can program an IVX S-Class system from a 24 or 48-Key Digital Feature Phone in the system (while
the system is operating). Read the S-Class User’s Guide first. Programming features require a clear
understanding of user interface and application.
Once you’ve accessed programming mode on a 24 or 48-Key Digital Feature Phone, the system will
prompt for — and confirm — each keystroke action via voice commands and the display. You program
both configuration data and recordings in the same manner.
Note: This manual uses the term Generation II to refer to IVX S-Class systems introduced in 2004.
Important: During programming, the 24-Key Feature Phone’s two-line display shares the same content as
the top two lines of the 48-Key Feature Phone’s three-line display. As a result, to save space, the
sample displays shown herein will show only two lines.
References throughout this manual to separate PROGRAM and HELP keys are valid for only the
48-Key DigitalFeature Phone. On the 24-Key Digital Feature Phone, the two keys are combined
into one PROG/HELP key, which is to be used in place of the separate keys.
Administrator duties
The SystemAdministrator can perform the following tasks.
• Administering station assignments.
• Managing station feature authorization.
• Maintaining the employee directory (if used).
• Re-recording system prompts.
• Administering manual change of day/night mode (if required).
• Training new employees on the system’s operation
Telephone system features
• ESI Feature Phones — Compact and stylish, yet rugged, the 48-Key Digital Feature Phone and the
24-Key Digital Feature Phone each include a high-quality speakerphone, an informative multi-
functional display, and a specially designed key layout with several dedicated keys to minimize or
eliminate the need to memorize codes. An Expansion Console is available for the 48-Key Digital
Feature Phone; and each 48-Key Feature Phone model includes an integrated headset jack. ESI
also offers the 12-Key Digital Feature Phone with similar design and basic functions. At least one 24-
or 48-Key Digital Feature Phone must be purchased with each S-Class system. Also available: ESI’s
Digital Cordless Handsets.
• Extensive help — Easily accessible with one press of the HELP key, ESI’s Verbal User’s Guide™
uses spoken and displayed help prompts to help everyone from the Installer through the Administrator
down to the least experienced end user. You may also go to www.esiusers.com for online help.
• Intelligent Caller ID — Allows one-touch automatic message return.1
• Live call recording — Can record any conversation or personal memo along with moving or copying
of any recording to another user’s voice mailbox.2
1This and all other references to Caller ID service within this manual assume the end-user organization subscribes to Caller ID
service from its telephone service provider.
2Not available on 12-Key Feature Phone.

Administrator programming: An introduction IVX S-Class Administrator’s Manual
A.2
• Call waiting — Includes helpful display, showing both calls’ Caller ID information, and easy one-key
toggling between calls.
• Conference calling — Includes two conference bridges, and a conference may contain up to four
parties, so the IVX S-Class system can support two conferences of four parties each.Analog phones
on the system also may initiate conferences.
• Esi-Dex™speed-dialing — Calls any number using three separate lists (personal, station, and
system); uses Caller ID information or direct keypad entries.1
• Dedicated overhead paging interface — Allows for external paging through overhead speakers or
multi-zone paging units (amplification required)
• 911 alert — Provides immediate line access if any station with line access dials 9 1 1 to report
an emergency; sends a message via the serial port indicating the start date, time, station number and
end-time of the 911; also sounds an audible warning at the operator station and displays, for example:
911 CALL FROM
X102 JOHN JAMES
• Status indicator lamp — Indicates three conditions of the 48- and 24-Key Digital Feature Phone:
off-hook, ringing, and new voice mail message.
• NSP (Network Services Processor)2— Allows system programming via TCP/IP and can be
adapted to fit a variety of phone system configurations, small to large.
• Support for these options (for more details, see www.esi-estech.com or consult your ESI Reseller):
–VIP™and VIP Professional — Each provides a value-added interface to an IVX X-Class system.
Delivers call control and unified messaging to Microsoft®Outlook®2000/2002/2003.
–VIP PC Attendant Console3— Gives the user all the features of VIP Professional plus an
expanded Call Display and 200 virtual programmable feature keys to support the busy attendant.
–ESI Presence Management — Provides integrated building entry control, access control, status
indication, personal call routing, and (optionally) time and attendance management.
Voice mail features
• Quick Groups™ — Makes it easy to leave voice mail messages for several users.
• Quick Move™— Records a conversation into another user’s mailbox.1
• Virtual Mailbox Key™allows easy monitoring of a second mailbox.1
• Different mailbox types, including cascade, guest, and broadcast.1
• IVX S-Class with Integrated Answering Machine can record up to two simultaneous calls.
Messages can be retrieved by any authorized 12, 24 or 48-Key Feature Phone or remotely from an
off-premises location. The system can also be programmed to either call an off-premises number or
commercial network to deliver messages.
• Message-on-hold recordings — Up to five recording: three prerecorded, one customized, and one
live entry.
• Message Recycle Bin (undelete) — Remembers, and can restore, each mailbox’s 10 most recently
deleted messages. This feature is also available on the Integrated Answering Machine (mailbox 501).
1Not available on 12-Key Feature Phone.
2If ordered at purchase. Not available as an upgrade.
3Previously known as ESI PC Attendant Console.

IVX S-Class Administrator’s Manual Administrator programming: An introduction
A.3
Feature Phone overlays
Each ESI Feature Phone comes with one overlay for the programmable feature keys. To order
additional overlays, visit the DESI™Web site at www.desi.com. You can also download the free
Windows®-based software, DESI Lite, which allows you to print on the overlays. For assistance with
DESI products, please consult the DESI Web site.
Tip: Remember that ESI’s Esi-Admin software, available from yourESI Reseller, also lets you print on the
overlays as well as perform certain programming tasks.
Programming basics
You may program from any 24-Key or 48-Key Digital Feature Phone1in the system:
1. Press PROGRAM2at any digital station. The normal station programming menu prompts will begin
to play.
2. Press HOLD. The “enter password” prompt will play.
3. Enter the Administrator password (default is 4 5 6). Then, to confirm the password, either press #
or wait two seconds. You are now in programming mode. The extension will be automatically
placed in DND, and its display will show:
ADMINISTRATOR
CMD:
4. The system will play the system programming menu. Follow it to program as you wish.
4. The system will play the system programming menu. Follow it to program as you wish.
5. When finished, hang up.
Warning: Always FINISH programming in ANY function BEFORE exiting programming mode (as
needed, press # to accept current entries for function parameters you’re not changing).
Note: The system will automatically exit programming mode after 10 minutes of inactivity.
Example: If yourAdministrator password is 864, enter programming mode by pressing PROGRAM HOLD
8 6 4 #. (To exit programming mode, hang up.)
1Although a 12-Key Feature Phone allows you to enter Installer and Administrator programming, we don’t recommend that you
use a 12-Key Feature Phone for programming because of its one-line display and small number of programmable feature keys.
2Or, if using the 24-Key Feature Phone, press PROG/HELP.

Administrator programming: An introduction IVX S-Class Administrator’s Manual
A.4
System programming overview
The following menus show the programming functions available on S-Class systems. For S-Class with
four-port or two-port voice mail, see the first menu; for S-Class with Integrated Answering Machine, refer
to the second menu.
Programming menu for S-Class with voice mail and auto attendant
1 System parameters
13 Administrator password
14 System clock
141 Set time/date
142 Automatic time setting
143 Clock adjustment (Generation II only)
17 System speed-dial
3 Extension programming
32 Extension feature authorization
37 RFID programming
371 Access schedules
372 RFID tag programming
373 View RFID tag numbers
374 ESI Presence Management parameters
375 RFID Reader parameters
5 Voice mail programming
53 Guest/info mailboxes
55 Message notification options
551 Station delivery options
552 Delivery/paging parameters
56 Cascade notification mailboxes
6 Recording
61 Record system prompts
62 Record directory names
63 MOH programming
631 MOH source
632 Record MOH
633 MOH volume
Programming menu for S-Class with Integrated Answering Machine
1 System parameters
13 Administrator password
14 System clock
141 Set time/date
142 Automatic time setting
143 Clock adjustment (Generation II only)
17 System speed dial
3 Extension programming
32 Extension feature authorization
5 Voice mail programming
54 Answering Machine members
55 Message notification options
6 Recording
63 MOH programming
631 MOH source
632 Record MOH
633 MOH volume

IVX S-Class Administrator’s Manual Administrator programming: An introduction
A.5
Programming keys
During programming, the first line of the display will show the current item being programmed, and the
second line will be the entry line. You can enter values as directed by the combination of the voice
prompts and display. To enter multiple values, such as a list of extension numbers, separate each value
by #(to exit the list, enter # #).
To... Press ... What this does
Enter # Confirms new or existing entry and advances to next
programming step.
Back up (i.e.,
reverse direction)

Backs up to previous prompt withoutchanging its value.
Delete HOLD Deletes data or recording.
Exit [Hang up] Exits programming mode and removes extension from DND.
Help HELP Provides more detailed instructions during programming.

(left-side
scroll key)
• During entry of a value, backs up.
• If a list is present (“>” is displayed), scrolls to left.
Select/scroll

(right-side
scroll key)
• Selects from options presented.
• If a list is present (“>” is displayed), scrolls to right.
• Inserts a space during entry of a name.
Entering alphanumeric characters
You enter names for extensions, departments, and branch IDs by pressing the dial pad key that
corresponds to the character to be entered. The key’s possible entries will change each time the key is
pressed, and the display will show this. When the desired character appears on the display, press #to
confirm; the cursor will move to the next character position. You may move the cursor left (to correct
an entry) by pressing the left scroll key (

) or move right (to add a space) by pressing the right scroll
key (

).
Key Options Key Options
0 0, - (hyphen), _ (underline) 7 P, R, S, 7
1 Q, Z, 1, “_” (space) 8 T, U, V, 8
2 A, B, C, 2 9 W, X,Y, 9
3 D, E, F, 3

(left
scroll key) Backs up and erases
4 G, H, I, 4

(right
scroll key) Adds a space
5 J, K, L, 5 # [Enter]
6 M, N, O, 6 # # Ends the name
Example: To enter a B, press 2twice (the possible options to scroll through are A, B, C and 2). When Bis
displayed, press #to confirm; the cursor will move to the next character to be entered. To complete
the name, press # #.

Administrator programming: An introduction IVX S-Class Administrator’s Manual
A.6
System fixed numbering plan
Numbers
Generation II Generation I Function
0 0 Operator
1–16 1–16 CO lines
100–131 100–123 Digital extensions
132–139 124–129 Analog extensions
199 199 Overhead paging port
290–299 Department numbers
300–4891300–309 Guest/info mailboxes
500 Broadcast mailbox
520–529 Cascade mailboxes
560–580 Feature codes
590–594 MOH recordings
600–699 System speed-dial
Note: If unsure whether your IVX S-Class system is Generation I or Generation II, consult your ESI Reseller.
Alternatively, if you have physical access to the IVX S-Class system cabinet, see whether the text
“Generation II” appears in small lettering on the cover’s label.
1If using system software version 4.7.0 or later; otherwise, same as Generation I.