duxtop BT-C35-D User manual

COOKTOP COUNTERTOP BURNER
User Manual
Model: BT-C35-D
Model: P961LS
SN: S5Q3

Congratulations on being the proud owner of your new Secura
product. We believe in manufacturing only the highest quality kitchen,
home and personal care products for our customers. We are a U.S.-
based manufacturer and all our products meet strict standards for
manufacturing, safety and performance.
We also believe in providing the best customer service and support in
the industry. That is why we offer a two-year warranty on this product
that ensures your satisfaction - so you can enjoy it for years to come.
If you have questions or need assistance, please email
[e-mail]. For fastest response, please include
product name and model #, proof of original purchase, complete
contact information, and detailed information about the issue,
including pictures when applicable.
Your feedback and suggestions are also important to us, so please
email them to us at [email protected].
The Secura Team
Welcome to the Secura Family!

Copyright 2018-2021 Secura, Inc. All rights reserved.
The material in this publication is protected under International and
Federal Copyright Laws and Treaties, and as such, any unauthorized
reprint or use of this material is strictly prohibited.
No part of this book may be reproduced or transmitted in any form
without the written permission of the author, except for the inclusion
of brief quotations in a review.
Reproduction or translation of any part of this work without the
permission of the copyright holder is against the law.

IMPORTANT CAUTIONS, WARNINGS AND SAFEGUARDS
PARTS IDENTIFICATION
SELECTING THE PROPER COOKWARE
OPERATING INSTRUCTIONS
CARE AND MAINTENANCE
TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
COMMONLY ASKED QUESTIONS
SPECIFICATIONS
DISPOSAL
CONTACT
MANUFACTURER’S LIMITED WARRANTY
1
4
5
6
9
10
12
13
14
14
15
TABLE OF CONTENTS

IMPORTANT CAUTIONS, WARNINGS AND SAFEGUARDS
Before operating your new duxtop®Induction Cooktop, basic safety
precautions should always be followed, including the following:
Read this manual before using the cooktop.•
To protect against fi re, electric shock and injury to persons, do not submerse the cooktop unit or •
electrical cord in liquid.
Do not touch the unit with wet hands, or use in a wet outdoor environment.•
Never operate the unit if cooktop surface, electrical cord or plug is damaged.•
Do not let cord hang over edge of table or countertop, or touch hot surfaces.•
To protect against electrical hazards, do not move the unit by pulling on the power cord.•
Only qualifi ed experts may perform repair and maintenance work on the cooktop unit. Never •
disassemble or attempt to repair the cooktop yourself.
Do not touch the cooktop surface or cookware bottom for several minutes after using as both will be•
hot.
Do not move the cooktop unit while cooking or with hot cookware on cooktop surface.•
Never place any metal objects on the cooktop surface other than authorized metal cookware or an•
Induction Interface Disk.
To protect against fi re, do not operate the cooktop in or around fl ammable or explosive •
environments.
Do not place the cooktop on any metal surface as the surface could become hot.•
Do not heat unopened cans of food as they could expand and explode.•
Do not allow children to handle or operate the unit at any time.•
Do not use the unit to heat or warm the room.•
Never heat empty containers on the cooktop surface.•
Remove cookware from cooktop when the unit is not in use.•
Do not place any metal object other than cookware on the cooktop surface.•
Keep at least 4” from walls or other objects for proper ventilation. Do not block the rear and sides of•
To reduce the risk of fi re, injury or electrical shock
along with extending the life of your cooktop, please
read and follow all of the information in this manual
before using and save it for future reference.
1
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
COOKTOP COUNTERTOP BURNER

2Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
Warning:
Changes or modifi cations to this unit could void the
user’s warranty.
To avoid circuit overload, do not operate another
electrical appliance on the same outlet or circuit.
CAUTION: This cooktop unit emits an electromagnetic
fi eld, therefore people with pacemakers should consult
with their physician before using.
the unit.
Do not place objects weighing more than 65 pounds on the cooktop surface.•
Keep the cool air inlet and fan free from blockages.•
Do not clean a duxtop® induction cooktop in a dishwasher.•
Do not use the unit for anything other than its intended purpose.•
Do not place objects affected by a magnet, such as a credit card, radio, television, etc, within 10 feet•
of the cooktop while operating the unit.
To avoid circuit overload, do not operate another electrical appliance on the same outlet or circuit.•
Do not place any combustible material such as paper or towels, near or on the cooktop while it is in•
use or hot.
Do not operate on other appliances or devices, including but not limited to stove range, oven, etc.•
Do not operate on heated or hot surface.•
Save this User Manual.•

3
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
CAUTION: HOT SURFACES - This appliance
generates heat during use. Proper precautions
must be taken to prevent the risk of burns,
fi res or other injury to persons or damage to
property.
DO NOT IMMERSE IN LIQUID
NE PAS IMMERGER
SAVE THESE INSTRUCTIONS
Always follow basic safety precautions when
using any electrical products, especially
when children are present.
To avoid circuit overload, do not operate another electrical
appliance on the same outlet or circuit.
COOKTOP COUNTERTOP BURNER

4
PARTS IDENTIFICATION
WARM AIR OUTLET
COOKWARE ALIGNMENT GUIDE
COOKTOP SURFACE
TIMER
BOIL
MENU
COOKTOP CONTROL PANEL
LOCK
KEEP WARM
LCD READOUT DISPLAY
MODE LEVEL INCREASE &
DECREASE BUTTONS
ON/OFF &
POWER INDICATOR
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com

5
SELECTING THE PROPER COOKWARE
Your induction cooktop will not operate without the compatible cookware. Read the following
information in this section carefully to get the maximum effi ciency from your cooking unit. The rule
of thumb for selecting cookware is, if a magnet sticks to the cookware bottom, the cookware will
work on your duxtop®induction cooktop.
The bottom surface of the cookware must
• Be made of a ferrous magnetic material. If the cookware bottom is made of material with low
ferrous magnetic content the “E0” error code may display, indicating cookware is not suited for
induction cooking.
• Have a fl at bottom surface with a minimum bottom diameter of 5". The diameter and thickness
of the cookware's magnetic layer needs to be large enough to catch the magnetic wave, otherwise
the cooktop may not operate (displays "E0" error code).
• Touch the cooktop or rise no more than 1" above it.
SUITABLE COOKWARE MATERIAL
• cast iron;
• iron;
• magnetic steel;
• enameled iron,
• stainless steel manufactured with a magnetic bottom
DO NOT use cookware made out of:
• Glass
• Ceramic
• Copper
• Aluminum
• Non-magnetic stainless steel (18/10, 18/8) bottom
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
COOKTOP COUNTERTOP BURNER

6
• Place the unit on a dry, stable, level and non-combustible, non-metallic surface.
• Allow at least 4 inches of space around the whole cooktop unit for proper ventilation.
• Plug the POWER CORD into a 120V/15 amp electrical socket. The unit will “Beep” and the
POWER INDICATOR light will illuminate red.
• Before turning the cooktop on, make sure the ingredients are in the compatible cookware and the
cookware is centered on COOKWARE ALIGNMENT GUIDE.
• Once the cooktop is plugged in, starting the cooking process is a simple two-step process.
Press the "ON/OFF" button, the cooktop will cycle “ON”, the COOL AIR FAN will start and the LCD
display screen will light showing a series of dashes. Press the “MENU” button, the cooktop will
activate at the default power setting of 5.0.
• After cooking is completed, press the "ON/OFF" button to turn the unit off. The LCD screen will
turn off, however “HOT” will display and the COOL AIR FAN will continue to run until the unit has
cooled.
• If the cooktop unit does not operate as intended, see the "TROUBLESHOOTING GUIDE" section
in this manual.
Operation Modes
This unit offers both Power and Temperature Modes for convenient and effi cient cooking along with
an automatic 10-hour timer:
OPERATING INSTRUCTIONS
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
CAUTION: ALWAYS USE A DEDICATED OUTLET. This unit is designed to operate using a
110/120V electrical outlet having a 15 amp capacity. This is a high draw appliance and should
not share an outlet or circuit with any other electrical appliance.
TEMPERATURE MODE OPERATION
The Temperature Mode should be used when
a specifi c cooking temperature is required.
Once the cookware has reached the selected
temperature, the unit will cycle to maintain the
selected cooking temperature.
The default temperature level setting is 300 °F.
Press the + or – buttons to adjust the temperature
setting. Use the Temperature Mode when specifi c
temperatures must be maintained. This mode has
20 temperature settings ranging from
100 °F - 460 °F (37.8
°C -238 °C ).
POWER MODE OPERATION
The Power and Temperature Mode functions
work independently of each other. The power
level selected directly relates to the amount
of wattage, or the BTU/HR equivalent, the
cooktop generates. To increase the cooking
speed, select a higher power level.
The default power level setting is 5.0. Press the +
or – buttons to adjust power levels from 0.5 to 10.
If the "E2" error code is displayed during
cooking, the cookware bottom has exceeded
460 °F, switch to Temperature Mode at this
time.

7
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
Additional Preset Function Buttons:
• LOCK - The “LOCK” button allows you to lock-out all the other buttons and is a convenience
and safety feature. It is designed to keep the cooking and timer settings from being accidentally
changed once they have been set. The “LOCK” feature DOES NOT lock the ON/OFF button, so
the cooktop can always be shut off if needed.
• BOIL - If you press the “BOIL” button the unit will switch to POWER MODE level 10 and the
timer will automatically set to 10 minutes. When the timer has expired, the unit will “beep” and
the cooktop will turn off. If the volume of water has not reached a full boil, please restart the BOIL
function.
• KEEP WARM - If you press the “KEEP WARM” button, the unit will switch to TEMPERATURE
MODE at 140
°F with the timer set for 30 minutes.
Power Level Watts Cooking Level
0.5 100 Simmer-keep warm
1.0 180 Simmer-keep warm
1.5 260 Simmer-keep warm
2.0 340 Simmer-keep warm
2.5 420 Low
3.0 500 Low
3.5 580 Low
4.0 660 Low
4.5 740 Medium-low
5.0 820 Medium-low
5.5 900 Medium-low
6.0 1000 Medium-low
6.5 1100 Medium-high
7.0 1200 Medium-high
7.5 1300 Medium-high
8.0 1400 Medium-high
8.5 1500 High
9.0 1600 High
9.5 1700 High
10 1800 High
Temp Setting Temp (°F) Temp ( ° C)
1 100 38
2 120 49
3 140 60
4 160 71
5 180 82
6 200 93
7 220 104
8 240 116
9 260 127
10 280 138
11 300 149
12 320 160
13 340 171
14 360 182
15 375 191
16 390 199
17 405 207
18 420 216
19 440 227
20 460 238
COOKTOP COUNTERTOP BURNER

8Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
POWER MODE vs. TEMPERATURE MODE
Switching between Power Mode and Temperature Mode is accomplished by pressing the “MENU”
button.
If a specifi c cooking temperature is not required, we suggest using Power Mode instead of
Temperature Mode. To quickly bring a pot of water to boil, use a higher power level setting or
simply press the “BOIL” button. For frying or browning food, Temperature Mode is preferred
because the built-in microprocessor monitors and regulates the cookware temperature to the preset
temperature. Frying or browning food under Power Mode may overheat the cookware, and in
some cases, extremely high temperatures may damage your cookware or cooktop. The duxtop(c)
induction cooktop has a built-in safety mechanism to detect such situations and the unit can switch
to Temperature Mode from Power Mode automatically when overheating is detected. When this
happens it is an indication that Temperature Mode may be more suitable for your current cooking
task.
Limitations of Temperature Mode:
Like all other cooktops with a glass cooktop, the temperature sensor is located underneath
the glass top. As a result of that, and that different cookware yields different temperatures, the
temperature readout is only an estimate of the actual cooking temperature. It is accurate enough for
daily cooking requirements. The temperature in your pan may be different than the setting you have
selected. Please test a few times to fi nd the proper temperature setting for your particular cooking
task and cookware.
10-HOUR AUTOMATIC TIMER
The automatic timer may be used with either the Temperature or Power mode. Press the “TIMER”
button to activate the timer. The TIMER portion of the LCD display will activate and 0:00 will appear
in the LCD READOUT DISPLAY. The :00 minutes portion of the readout will be blinking, indicating
the minutes can be set. Press the + or – button until the desired number of minutes appears. Wait
5 seconds and the 0: hours side of the readout will begin to blink. This indicates you may now set
the number of hours for the timer. Press the + or – key to set the number of hours. 5 seconds after
you have set the hours portion of the timer, the numbers will stop blinking and timing will start. If
you do not enter an amount of time into the AUTOMATIC TIMER within 10 seconds the feature will
shut off and the timer will not be set.
The + and – buttons can be “tapped” to increase or decrease the minutes/hours by 1 minute/1 hour
increments or they can be held down for rapid increase or decrease of time, as necessary.
The timer may be reset at any time during operation by pressing the “TIMER” button again. When
the timer has expired, the unit will "beep" and the cooktop will turn off.
For safety, the cooktop is programmed to turn off after two hours. To operate continuously for more
than two hours, please set the timer to the desired length of time.
NOTE: The cooktop unit will automatically shut off and "beep" after 1 minute, if either:
• the wrong type of cookware is put on the cooktop
• no cookware is placed on the unit ("E0" will fl ash on the LCD screen) or
• the unit is turned on and the “MENU” button is not pressed

9
The cooktop is easy to maintain. Use a moist cloth with a mild liquid detergent to wipe off grease
and stains, and then let dry. Protect the cooktop from dust by covering it when not in use.
Things to avoid doing.
DO NOT:
• clean the COOKTOP SURFACE with metal scouring pads, abrasives, or solvents
• immerse cord or cooktop unit in water or other liquids
• keep the unit plugged in while cleaning it
• keep the unit plugged in when not in use
• store or clean the unit while still hot
• place objects heavier than 65 pounds on the COOKTOP SURFACE
• use the unit if the COOKTOP SURFACE or power cord is damaged
• keep the cooktop unit on or near other heat sources
CARE AND MAINTENANCE
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
COOKTOP COUNTERTOP BURNER

10
TROUBLESHOOTING GUIDE & CUSTOMER SERVICE
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
If after reviewing the troubleshooting guide the problem is not resolved, do not attempt to repair the
unit yourself. Please contact us at [email protected] for assistance.
PROBLEM - After plugging in the power cord, the POWER INDICATOR LlGHT does not illuminate
red:
The plug may be loose in the electrical outlet or•
The circuit breaker may be inoperative or tripped•
PROBLEM -The POWER INDICATOR LIGHT is lit, but the fan is not running, nor is the cookware
heating up:
Press the “MENU” button•
The wrong type of cookware (non-magnetic) is being used•
The pan is not centered on the COOKTOP ALIGNMENT GUIDE correctly•
The COOKTOP SURFACE may be cracked•
PROBLEM -The induction cooktop suddenly stops heating during operation and shuts down:
The cooktop unit shuts down due to the overheating sensor detecting an excessively high surface•
temperature. The cause may be heating empty cookware or cooking at a high power setting for too
long
A blocked COOL AIR INLET & FAN or WARM AIR OUTLET caused the cooktop to overheat;•
The unit was unplugged while in use•
The fuse or circuit breaker tripped during use (Do not plug other appliances into the same circuit•
while using the cooktop)
PROBLEM - The Induction cooktop switches from Power mode to Temperature mode
automatically:
This is a safety feature. The unit switches to Temperature Mode (140•
°F ) when the cookware is
overheated under Power Mode. This is most likely to occur when you are frying or sautéing food.
These cooking methods involve high heat and need a regulated temperature within a certain
range. If the temperature is too low, it may not cook your food properly, if the temperature is too
high, it may burn your food. Once in Temperature Mode you can adjust the temperature to the
appropriate setting that fi ts your cooking task. For information about when to use Power Mode
or Temperature Mode, please refer to POWER Mode VS. TEMPERATURE Mode section in this
manual.

11
Note: If any of the above remedies fail to solve the problem, please contact
[email protected].
Error code guide
If an error code appears in the LCD READOUT DISPLAY, follow the Instructions in the ERROR
CODE table (below) to solve the problem:
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
COOKTOP COUNTERTOP BURNER
ERROR
CODE PROBLEM REMEDY
E0
No cookware is detected,
incompatible cookware is
detected or cookware is not
centered on the COOKWARE
ALIGNMENT GUIDE.
If no cookware is on the cooktop, place cookware
on the top within 1 minute. If incompatible cookware
is detected replace it with proper cookware. If
the cookware is misaligned, move it within the
COOKWARE ALIGNMENT GUIDE. The unit will shut
down automatically after 1 minute if none of these
actions are taken.
E1
Excessive high temperature,
cooking fan malfunction, or
inadequate ventilation for the
cooktop.
Unplug the cord from the electrical outlet. Ensure
proper ventilation by making sure the fan is at least 4”
away from any obstruction. Wait 10 minutes for the
cooktop and cookware to cool down, and then plug it
back into a 120V electrical outlet. Turn the unit back
on and listen for the fan to make sure it is running.
E2
Cooking surface temperature
exceeds 460
°F (238 °C)
limit and the unit shuts down
automatically.
This is a safety feature to prevent the cooking surface
from overheating. It usually happens while using
POWER Mode, when the cookware bottom is above
460 °F (238 °C). Extremely high temperatures could
damage your cookware and cooktop. If E2 error code
happens during frying or sautéing while using POWER
Mode, switch to TEMPERATURE Mode. If E2 happens
while boiling water, unplug the unit from the electrical
outlet, wait 10 minutes for the cooktop and cookware
to cool down and reconnect the cord to the outlet. Turn
the unit back on, listen for the fan to start and ensure
the unit is at least 4” away from any obstructions.
E3
Voltage input is too high or too
low and the unit shuts down
after 1 minute.
Unplug the cord from the electrical outlet. Verify the
voltage is 110/120V AC with a voltage tester. If not,
switch to a different electrical outlet with the proper
voltage level before operating the unit.

12 Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
COMMONLY ASKED QUESTIONS
What are Induction cooktop advantages?
To serious cooks, the most important advantage of induction cooktops is that you can adjust the
cooking heat instantly and with great precision. The induction cooktop uses a standard 110/120
volts of electrical power and plugs into a standard household electrical outlet. Because duxtop®
cooktops produce up to 1800 watts of power, they are almost 50% more powerful than gas stoves
and heat up to temperature nearly twice as fast as electric cooking elements, yet they do not
require the high amperage of 220-volt power not commonly found in household kitchens.
Is induction cooking more effi cient than gas?
With an 83% energy effi ciency, induction cooking is more effi cient than both electric or gas. While
gas burning cooktops are only 30-35% effi cient and cost approximately $1.65 per hour to operate,
an induction cooktop costs only $0.12 per hour to operate.
How safe is induction cooking?
Because there is no open fl ame or hot cooking element, the induction process produces heat only
within the cookware. The cooktop surface remains cool except for the heat transferred from the
bottom of the cookware to the glass surface (immediately below the cookware).
What are the electrical power requirements?
Single burner induction units designed for the U.S. market are all capable of operating effi ciently
on a standard 110/120-volt outlet. It is strongly recommended to dedicate an outlet for each
individual unit when being used since each unit will draw about 15 amps, the amperage of most
common household electrical outlets.
What type of cookware can I use?
The general rule of thumb is, if a magnet sticks to it, it will work with the duxtop®cooktop.
Cookware made from cast iron, iron, enameled steel or iron, or magnetic stainless steel work very
well. duxtop® offers a large selection of Whole-clad Tri-ply Induction Ready Premium Cookware™.
How is induction cooking different than electric cooking ?
Induction units place the electrical energy directly into the cookware without using energy towards
a heating element. Regular electric cooking elements use energy to heat the heating element
and then through conduction, the heat is transferred to the cooking pan.
Induction cooking heating is very fast and responsive to temperature control changes making
them even faster and more effi cient than gas cooking. Resistance-type heating elements are very
ineffi cient and are slow to respond.
Is it easy to use?
The rapid heating of the cookware makes all kinds of cooking fast and easy, especially when
warming, sautéing, frying, and boiling pasta. Cleaning a duxtop®induction cooktop unit is easy.
With no open fl ame or heating element, food does not burn-on so you can just wipe the cooktop
surface clean with a damp towel.

13
SPECIFICATIONS
Model BT-C35-D / P961LS
Power Source 120V/60Hz 15 amp circuit
Output 100-1800 watts (20 settings)
Power Levels 0.5-10 (20 settings)
Temperature Range 100°F- 460°F (37.8°C-238°C)
Weight 13 lbs. 201 oz.
Dimensions 12.9" x 16.5" x 4"
Cord Length 5 ft.
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
NOTE: This equipment has been tested and found to comply with the limits for consumer
ISM equipment, pursuant to Part 18 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference with communication equipment.
Induction cooktop unit generates, uses, and can radiate radio frequency energy. If not
installed and used in accordance with the user manual, the cooktop may cause harmful
interference to radio communications.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the cooktop on and off, the user is encouraged to try to
correct the interference by trying one or more of the following measures:
• Move or reorient the affected equipment’s antenna
• Increase the distance between the cooktop and affected piece of equipment
• Connect to an outlet on a different circuit from the cooktop
• Consult your dealer or qualifi ed radio/TV technician for advice
FCC
REQUIREMENTS
COOKTOP COUNTERTOP BURNER

14
If you have any questions or concerns not addressed in this user manual, please contact our
Customer Service Department at 888-792-2360 (North America) or email us at CustomerCare@
thesecura.com.
Please read the operating instructions before using this product.
Please keep the original box and packaging materials in the event that service is required.
CONTACT
DISPOSAL
When this appliance has reached the end of its life, please dispose of the unit properly.
This and other electrical appliances contain valuable materials that can be recycled.
Electronic waste may be harmful to our environment if not disposed of properly.
We ask that you follow your governing agency's rules and regulations when disposing of electronic
appliances. Please fi nd an authorized recycling facility near you.
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com

15
Copyright 2018-2021 Secura, Inc. All rights reserved. www.duxtop.com / www.thesecura.com
Manufacturer’s Limited Warranty
The Manufacturer of this product warrants to the original purchaser of this product that
this product will be free from defects in material and workmanship under normal use
and service for 2 years from date of purchase. Manufacturer will, at its option, repair or
replace with a new or refurbished product. The Manufacturer reserves the right, before
having any obligation under this limited warranty, to inspect the product, and all costs
of shipping the product for inspection and warranty service shall be borne solely by the
purchaser.
For the fastest processing of a warranty claim, the Purchaser should e-mail
[email protected] and include the product name and model #, proof of
original purchase, complete contact information, and detailed information about the
issue, including pictures when applicable.
The manufacturer’s limited warranty is valid only in accordance with the following
conditions:
1. The product is purchased directly from manufacturer or an authorized reseller or
distributor.
2. Only the original purchaser is covered by this warranty. This warranty is not
transferable.
3. This warranty does not cover normal wear and tear or damage caused by misuse,
abuse, negligence, accident, acts of nature, or unauthorized modification or repair.
4. Purchaser must present acceptable proof of purchase for the product.
5. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
Secura, Inc.
[email protected]
Lake Forest, California

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888-792-2360 (North America)
[email protected]
Lake Forest, California
www.thesecura.com
All information current at time of printing. NA-EN-070521
For the fastest processing of a warranty claim, the owner should
e-mail [email protected] and include the product name and model #,
proof of original purchase, complete contact information,
and detailed information about the issue, including pictures when applicable.
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