Dvtel Cf-4221-00 Troubleshooting guide

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

DVTel CF-4221-00

Fixed IP Camera

User & Installation

Guide

Instructions for installing and making

configurations to the DVTel CF-4221-00

Fixed IP Camera.

All text and figures included in this publication are the exclusive property of DVTel Inc., and may not be copied, reproduced or

used in any way without the express written permission of DVTel Inc. Information in this document is subject to change without

notice. This document also contains registered trademarks and service marks that are owned by their respective companies or

organizations.

40v061011 TI_Final_1.0

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

Contents

1Overview ................................................................................................................1

1.1 Features...................................................................................................................1

1.2 Package Contents....................................................................................................2

2Introduction of the CF-4221-00 Fixed IP Camera................................................2

2.1 CF-4221-00 Camera Dimensions ............................................................................3

2.2 Camera’s Connectors ..............................................................................................4

3System Requirements...........................................................................................5

4Indoor Installation .................................................................................................6

4.1 Power and Ethernet Cable Connection....................................................................6

4.2 Lens Mounting .........................................................................................................7

3.4 Camera Initial Configuration.....................................................................................9

4.4 Mounting the DVTel CF-4221-00 Fixed IP Camera ...............................................10

4.5 Adjusting and Framing Up the Camera View.........................................................12

5Searching and Accessing Camera –Device Search ........................................14

6Configuration & Operation .................................................................................19

6.1 Browser-based Viewer Introduction.......................................................................20

6.2 Home Page............................................................................................................22

6.3 System Related Settings........................................................................................24

6.3.1 Host Name and System Time Setting...............................................................25

6.3.2 Security.............................................................................................................27

6.3.2.1 User ...........................................................................................................28

6.3.2.2 HTTPS.......................................................................................................31

6.3.2.3 IP Filter.......................................................................................................37

6.3.2.4 IEEE 802.1X ..............................................................................................38

6.3.3 Network ............................................................................................................41

6.3.3.1 Basic..........................................................................................................42

6.3.3.2 QoS (Quality of Service) ............................................................................45

6.3.3.3 SNMP (Simple Network Management Protocol) ........................................47

6.3.3.4 UPnP..........................................................................................................49

6.3.4 DDNS ...............................................................................................................51

6.3.5 Mail...................................................................................................................52

6.3.6 FTP...................................................................................................................53

6.3.7 HTTP................................................................................................................53

6.3.8 Application........................................................................................................55

6.3.9 Motion Detection...............................................................................................62

6.3.10 Tampering.....................................................................................................66

6.3.11 Storage Management....................................................................................68

6.3.12 Recording......................................................................................................72

6.3.13 File Location..................................................................................................73

6.3.14 Iris Adjustment...............................................................................................74

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

6.3.15 View Log File.................................................................................................75

6.3.16 View User Information...................................................................................76

6.3.17 View Parameters...........................................................................................78

6.3.18 Factory Default..............................................................................................79

6.3.19 Software Version...........................................................................................80

6.3.20 Software Upgrade .........................................................................................81

6.3.21 Maintenance..................................................................................................84

6.4 Video and Audio Streaming Settings .....................................................................85

6.4.1 Video Resolution and Rotate Type...................................................................86

6.4.2 Video Compression ..........................................................................................90

6.4.3 Video OCX Protocol .........................................................................................92

6.4.4 Video Frame Rate ............................................................................................93

6.4.5 Audio Mode and Bit Rate Settings....................................................................95

6.5 Camera Settings....................................................................................................97

6.5.1 Exposure Setting..............................................................................................98

6.5.2 White Balance Setting ......................................................................................99

6.5.3 Picture Adjustment .........................................................................................100

6.5.4 Digital Zoom ...................................................................................................101

6.5.5 IR Function.....................................................................................................101

6.5.6 WDR Function................................................................................................101

6.5.7 Noise Reduction.............................................................................................101

6.5.8 TV System......................................................................................................102

6.6 Logout..................................................................................................................102

7Appendix............................................................................................................104

7.1 Appendix A: Technical Specifications ..................................................................104

7.2 Appendix B: Internet Security Settings.................................................................108

7.3 Appendix C: Install UPnP Components ...............................................................112

7.4 Appendix D: Deleting the Existing DC Viewer......................................................115

7.5 Appendix E: Deleting Temporary Internet Files....................................................116

7.6 Appendix F: Back Focus Adjustment...................................................................118

7.7 Appendix G: Contacting DVTel............................................................................120

7.8 Appendix H: Accessories.....................................................................................121

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

1Overview

The DVTel CF-4221-00 Fixed IP Camera provides real-time H.264 multi-streaming at the

highest image quality.

With its compact, sophisticated mechanical design and snap-in camera chassis, the DVTel

CF-4221-00 Fixed IP Camera is easily installed and aesthetic.

Important: If you are using DVTel Latitude, it is recommended that you make

configurations to the cameras settings primarily via the AdminCenter rather than via

the camera’s web based interface of the camera which might be overwritten by

Latitude settings. Refer to the Latitude online help for information regarding

configuring the settings of the camera.

Related Links

Power and Ethernet Cable Connection

Lens Mounting

Camera Initial Configuration

Mounting the DVTel CF-4221-00 Fixed IP Camera

Adjusting and Framing Up the Camera View

4.1 Power and Ethernet Cable Connection

Power Connection

Make sure the camera’s power cable is properly connected; refer to the pin definition table in

section Camera’s Connectors. If using Power over Ethernet (PoE), make sure Power Sourcing

Equipment (PSE) is available on the connected network.

All electrical work must be performed in accordance with local regulatory requirements.

Ethernet Cable Connection

Use of Category 5 Ethernet cable is recommended for network connection; to have best

transmission quality, cable length shall not exceed 100 meters. Connect one end of the

Ethernet cable to the RJ-45 connector of the CF-4221-00 camera, and the other end of the

cable to the network switch or PC.

NOTE: You can use an Ethernet crossover cable when connecting the CF-4221-00

directly to the PC.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

Check the status of the link indicator and activity indicator LEDs; if the LEDs are unlit, please

check LAN connection.

AUTO

IRIS

1 2 3 4

I/O

NETWORK

DC12V

LINE LINE IN

MIC IN

OUT

VIDEO

RESET

Green Link Light indicates good network connection.

Orange Activity Light flashes for network activity indication.

4.2 Lens Mounting

Before installing your camera, you will want to install the camera lens. Note that the camera

lens is sold separately (See Accessories) and should be selected to match the needs of the

scene and to optimize the use of the cameras capabilities.

Auto Iris VS DC lens

Manual iris lens are best limited for use in scenes where illumination never changes, such as

a persistently lit store or office. Auto iris is better suited for scenes where the lighting may

vary throughout the day and night.

Note: A smaller the focal length number allows a wider field of view. A large number

represents a narrower and deeper field of view.

The trade-off is in the amount of detail and depth of view vs. the width of view. For example

a 2.8 or 4 mm lens might be sufficient for indoor warehouse and office and an 8mm might be

better suited for outdoor perimeters.

After you select your lenses and see the amount of detail provided consider your security

surveillance coverage, camera locations and any additional needs that may be discovered.

Consult your DVTel rep if you have question.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

To mount a lens on the CF-4221-00 camera.

1.) Remove the plastic insert covering the threaded camera lens mount.

Tip: Do not touch the sensor or allow dust to accumulate in the lens-mount.

2.) If you are using a C-mount lens, screw a 5mm adapter ring to convert C-Mount to

CS-Mount.

C/CS Mount Adapter

Completion

3.) Align the lens threads into the lens mount and screw on the lens.

4.) If your lens has a DC auto-iris, plug the auto-iris cable from the motorized lens

assembly into the Auto IRIS control port of the camera.

Tip: If you are having problems focusing throughout the zoom range, you may need

to do a Back Focus Adjustment.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

4.3 Camera Initial Configuration

To Make the Camera Initial Configuration

1.) Plug the CAT5 cable into the camera Ethernet port and if the network doesn’t provide

PoE 802.3af, wire a properly rated AC 24V/DC 12V power supply into the terminal-

block plug and plug it into the power terminals. See polarity noted in HD Series

Connections image.

2.) Do one of the following:

Copy and run the DeviceSearch.exe from the included CD.

From the Latitude Sidebar, run the Unified Configurator by selecting

Applications Device Configuration Tool and then on the Unified

Configurator screen, click DVTel HD Series.

3.) In the DeviceSearch application, click Device Search and do the following:

a.) In the search results, click on the camera to select it.

b.) Right-click and select from the shortcut menu Network Setup.

c.) In the dialog that appears, select Static IP

d.) Enter the IP Address, Gateway and Netmask (network mask) as

needed and click OK.

4.) Disconnect the Ethernet cable and if you are using a power supply, turn off the power

to the power supply and unplug it.

The camera is ready for deployment in a site installation (mounting).

Note: The camera can be connected to a PC for bench installation via an Ethernet

cross-cable.

Note: The camera default IP Address is 192.168.0.250 and default subnet mask is

255.255.255.0.

Tip: A camera setup adapter, such as Veracity Pinpoint, can be used to connect a

laptop directly to the camera when using POE.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

4.4 Mounting the DVTel CF-4221-00 Fixed IP

Camera

To mount a DVTel CF-4221-00 Fixed IP Camera

Warning: The HD Series Indoor Camera must be kept in a clean and dry indoor environment

or in a protective camera housing. Operating temperature should be maintained within 0°C ~

50°C (14° ~ 122°F). Operating humidity 10% to 90% (non-Condensing). The camera should

be kept dry, free from water condensation, dust, dirt, and smoke.

1.) Do the following:

For Indoor installations (no housing):

a.) Install on the ceiling/wall/ flat surface, a security camera wall mount bracket stand that

is sturdy enough to hold the camera in a fixed position for the field of view required.

b.) Screw the bracket/stand to the mounting socket on the bottom of the camera.

For Indoor/Outdoor installations using a typical protective camera housing:

For outdoor installation, the camera must be installed in a protective housing such as a

DVTel CF-X201-00 camera housing.

CF-X201-00 Camera Housing

a.) Thread the wires through any of the

infrastructure and brackets (e.g. pole

bracket/corner bracket/etc.) as needed as

well as through the wall bracket arm.

b.) Bolt the wall bracket (Arm) to the prepared

surface.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

c.) Loosen the screws or unlatch the camera housing lid, open

the housing and loosen the plastic cable glands (cable fittings)

d.) Thread the cables through the cable glands into the camera housing.

e.) Attach the camera housing to the wall bracket (arm) using the provided screws and

wrench.

f.) Remove the housing plate (base for camera) and using the provided camera mount

screw, thread the screw through the plate into the camera’s bottom mounting socket.

g.) Put the camera mounted on the base plate back in the housing.

(We will adjust forward positioning when we adjust the lens.)

Caution: Follow the electrical and safety codes as applicable for where the camera

is being installed.

h.) For housings with internal blowers and heaters: Connect the wiring to the camera

housing terminals (power input) according to the manufacturer’s instructions for

heaters (heater output) and fans (blower output) that the camera housing features.

Connect any earthen ground to the camera housing earthen ground connection.

2.) Connect the cables and wiring to the camera:

a.) Plug the CAT5 cable into the camera Ethernet port and if needed wire a properly rate

power supply into the power terminal-block plug and insert it into the power terminal

block.

b.) If applicable, wire the Alarm In, Alarm Out, Audio In and Audio Out terminal blocks to

external devices.

c.) If not already connected, connect the other end of the CAT5 cable to the network.

Cable Gland

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

4.5 Adjusting and Framing Up the Camera View

Once you have the camera attached to the network and running, you will want to frame up

the scene and adjust the camera settings to optimize the picture for your individual scenes.

If you are using Latitude, you may consider scheduling different settings for changing

ambient conditions throughout the day, week, month or seasons.

To Adjust and Frame-Up the Camera View

1.) In the DeviceSearch application, click Device Search and in the results click to select

the camera, right-click to open the shortcut menu and select Browse.

-OR-

Enter the camera’s IP as a URL in a web browser.

2.) When the Internet browser connects to the camera and prompts for login, do the

following:

Log in using the default user name “Admin” and password “1234”.

Allow the ActiveX to download and choose to install the DVTel Web Player.

Tip: To view greater image detail for more accurate high-definition focusing, on the Web Base

Viewer homepage click and use the full screen view for checking adjustments.

IMPORTANT: Best focusing results can be achieved when the lens Iris is fully open

(such as at night in low light). This prevents loss of sharpness if light levels are

reduced at night.

To achieve this during the day, in the Web Base Viewer go to the Camera 

Exposure screen and select from the Exposure Setting menu Auto-shutter

mode. Save changes and complete the focusing steps. When finished, restore your

Exposure settings as needed.

3.) Adjust the Pan and Tilt as follows:

For Indoor installations (no housing):

a.) Loosen the tension screw on the bracket/stand and move (pan and tilt) the camera so

that the field of view is optimized for your scene and retighten the tension bolt to hold

the camera in place.

b.) On the camera, adjust the zoom ring and focus ring on the camera lens for your scene.

If you have a manual Iris, also adjust the iris ring on your lens.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

For Indoor/Outdoor installations using a protective camera housing:

a.) Support the camera housing and loosen the tension bolt on the bracket pan/tilt

assembly enough that it allows you to reposition the camera housing.

b.) Move the housing so that the camera field of view is optimized for your scene and

retighten the tension bolt on the wall bracket pan/tilt assembly.

c.) On the camera, adjust the zoom ring and focus ring on the lens for your scene. If you

have a manual Iris, also adjust the iris ring on your lens.

d.) Adjust the camera and base plate by moving it either forward or backward so that the

camera lens close enough to the glass that it reduces the possibility of reflection but

does not make contact with the glass.

e.) Tighten the base plate securely in place and close the camera housing lid.

f.) Close the latch or tighten the screws firmly so that the lid seal is properly maintained.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

5Searching and Accessing Camera –Device

You will need to make the camera accessible for your network addressing.

For initial access to the IP Camera, you can do either of the following to Access the Device

Search in order to search and configure the camera’s network settings:

If you have an AdminCenter from DVTel Latitude, you can access the Device

Configuration Tool (Unified Configurator) from the Applications menu and then

click the DVTel HD Series button.

You can run the DeviceSearch.exe, which can be found in “DeviceSearch”folder

in the supplied CD.

The Device Search provides a central location for listing all the DVTel CM and CF camera

models accessible over the network. Once listed you can right click on each and access and

change the network settings.

Once the network settings are change you can search again to relist the units and then

configure the units via the web interface.

If you are working with DVTel Latitude, you will want to configure the unit with a static IP

rather than with DHCP to assure the IP address will not automatically change in the future

and interfere with configurations and communication.

Installing DVTel Web Player Software Online

For the initial access to the IP Camera, a client program, DVTel Web Player, will prompt for

installing to your PC when connecting to the IP Camera.

If the Web browser doesn’t allow DVTel Web Player installation, please check the Internet

security settings or ActiveX controls and plug-ins settings (see Appendix B: Internet Security

Settings) to continue the process.

Important: For users who have installed the DVTel Web Player (DC Viewer) in the

PC previously, please first delete the existing DC Viewer from the PC before

accessing to the IP Camera. For information on how to uninstall and clear Temporary

Internet Files, see Deleting the Existing DC Viewer.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

To configure the communication settings of the CF-4221-00 camera

1.) Connect the CF-4221-00 camera to the network on the same VLAN/LAN as the

workstation. (You can use a cross cable to connect it to the machine directly).

2.) If your network supports the default Open the DeviceSearch by doing one of the

following:

a.) If you have an AdminCenter from DVTel Latitude, you can access the Device

Configuration Tool (Unified Configurator) from the Applications menu and then click the

DVTel HD Series button.

b.) Run the DeviceSearch.exe, (From “DeviceSearch” folder in the supplied CD).

3.) In the Device Search application, click the “Device Search” button.

4.) If you have not disabled the Windows Firewall, a security alert window will pop up. Do

the following:

a.) Click “Unblock” to continue. (For Latitude users you should consult the Latitude

Installation Instructions on disabling the Windows Firewall.)

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

b.) Click “Device Search” again, and all the finding IP devices will be listed in the page, as

shown in the figure below. The IP Camera’s default IP address is: 192.168.0.250.

5.) Right-click on the IP Camera that you would like to change its network property and

from the menu that opens, select “Network Setup.”

Tip: record the IP Camera’s MAC address, for future identification.)

The “Network Setup” dialog displays.

DVTel CF-4221-00 Fixed IP Camera User & Installation Guide

6.) Do the one of the following:

For DHCP (not supported by Latitude)

a.) Select “DHCP” (Do not use for Latitude.)

b.) Click “Apply”, when prompted with instructions to search again after one minute, click

OK.

c.) After a minute click “Device Search”.

For Static IP (Recommended for Latitude users)

a.) Select Static IP (preferable for security and Latitude users) and in the IP Address,

Gateway, Netmask enter the respective values for your LAN/VLAN. (Optional DNS)

b.) Click “Apply”, when prompted with instructions to search again after one minute, click

c.) After a minute click “Device Search”.

The communication settings should now be changed and ready for you to install the CF-

4221-00 camera on the network and access it either via the Browser-based Viewer or

Latitude NVMS.

7.) Right-click and select “Browse”to access the camera directly via web browser.

The default web browser opens and requests access to the camera IP.

8.) When the web browser contacts the camera IP do the following:

a.) When prompted for the login: In the login prompt that appears, enter username and

password for the DVTel CF-4221-00 Fixed IP Camera.

The default login ID and password for the Administrator are:

Password

Admin

1234

NOTE: ID and password are case sensitive.

Table of contents

Other DVTEL IP Camera manuals

DVTEL

DVTEL Quasar CM-4221-00 Manual

DVTEL

DVTEL 9540 User manual

DVTEL

DVTEL Quasar Gen II CB-6204 User manual

DVTEL

DVTEL CB-5222 User manual

DVTEL

DVTEL 9501-M4-N/P User manual

DVTEL

DVTEL CT-5322F Manual

DVTEL

DVTEL ioi HD CB-5222 Manual

Popular IP Camera manuals by other brands

Satir

Satir D600 user manual

Digitus

Digitus DN-16023 user guide

ERNITEC

ERNITEC SX Quick guides

Foscam

Foscam C2 Quick installation guide

Novus

Novus NVIP-5000 series user manual

Asoni

Asoni CAM619M user manual

ETAS

ETAS YH-830TS6 user manual

TaoTronics

TaoTronics TT-HS005 user guide

RADEMACHER

RADEMACHER HomePilot 9486 instruction manual

Siqura

Siqura HSD820 Series quick start guide

Tenveo

Tenveo NV Series user manual

Marmitek

Marmitek IP EYE ANYWHERE 241 - ADVANCED manual

Hawking

Hawking HNC230G user manual

Dericam

Dericam H201C user manual

Avipas

Avipas AV-1080 user manual

COHU

COHU 3940 IP i-Dome installation manual

Surveon

Surveon CAM1200 user manual

Technaxx

Technaxx HD TX-24 user manual

DVTEL CF-4221-00 Troubleshooting guide

Popular IP Camera manuals by other brands