e-Joe EPIK SE User manual

EPIKSEUSERMANUAL
48V 500W EDITION
Please, read before operating your new bicycle

2
INTRODUCTION
Congratulations on the purchase of your new electric bicycle! We want to make you happy and believe your new bicycle will
bring you lots of fun.
We ask that you, please, read this manual thoroughly, paying special attention to the safety warnings before you start riding
your bicycle.
Please, observe traffic regulations and do not lend your bicycle to anyone who is unfamiliar with it. The bicycle can only be
legally used on the road by a person aged 14 years and older.
We strongly advise you to always wear a bicycle helmet when using your e-bike. If you are unfamiliar with cycling, we
suggest taking a cycling proficiency course prior to using your bicycle.
Before you ride your bike for the first time, please, make absolutely certain that it has been correctly assembled. You can do
this either by taking it to your nearest bicycle shop or if you are proficient in bicycle mechanics you can do the inspection
yourself. You must make certain you have the pedals, saddle, handlebar, and other items correctly fitted.
Test your brakes every time prior to using the bicycle and remember the bicycle will not stop as quickly in wet or icy
conditions as it would on a dry road.
Frequently check your tire pressure. It should be 60 psi or 4.1 bars. Low tire pressure will result in damage to the tires and
will massively reduce your speed and range.
NEVER drink alcohol and ride your electric bike. The use of alcohol greatly reduces reflexes and limits your ability to ride
safely. Even a small amount of alcohol will limit your ability to be safe on the road.
e-JOE cares for the environment and encourages its customers to properly dispose of e-JOE products in accordance with
local regulations. When you need to dispose of a lithium-ion battery, please, either dispose of the unwanted battery through
an approved recycler or send it back to us and we will make sure it is properly recycled.
Happy cycling!
YOURFRIENDSATE-JOEBIKE

3
OPENINGYOURBICYCLE
When receiving your bicycle, your package should contain the following items:
●The main body of the electric bike consisting of:
○Frame
○Rear wheel
○Gear and chain
○Rear brake
○Battery
○Rear fender
●The handlebar subassembly
○This subassembly is still connected to the main body by the brake/shifter cables and electrical wires. The
handlebar has the brake levers and the gear controls already assembled. Additionally, the left handle has
an LCD Power Assist Display with an integrated control for the throttle power-assisted mode.
●The seat (or saddle) attached to the pedestal stem
●The front wheel with the front brakes
●The front wheel fender with supports
●Front and rear LED lights
●Rear rack
●Pedals (2)
●Battery charger (in a separate box)
●Battery keys (2)
After unpacking, please, do not discard the box and protective material until you test the bike and make certain it is in good
working condition. Contact your dealer or e-JOE Bicycle if any of these parts are missing.

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STRUCTUREOFYOURE-BIKE
Currently, electric bicycles can be divided into two classes: TAG (Twist-and-go) and PAS (Pedal Assist System). EPIK SE
belongs in the second classification. Refer to the picture below for structure and parts.

5
MAINSPECIFICATIONS
BIKE
Weight (with battery)
50 lbs.
Max Capacity
300 lbs.
Dimension
65” x 27” x 46”
Max Speed
20 mph
Full Charge Distance
up to 30 miles (depending on terrain and rider’s weight)
Climbing Grade
≤ 10%
Pedal Assist System
Thumb Throttle Control & 5 Level Pedal Assist
Frame
6061 Aluminum Alloy (Foldable Design)
Tires
20” x 1.75” Kenda Puncture Resistant
Seat
Selle Royal Hertz Trekking Saddle
Brakes
Front/Rear: TEKTRO 180 Rotor Disc Brakes
Gearing
7-speed Shimano Tourney TX-55
Accessories
LCD Display, Fenders, Rear Rack, Magnet Clip, Front/Rear LED Lights
MOTOR
Description
Rear Brushless Geared Hub Motor
Max Riding Noise
60 dB
Power
500 Watt Rated with 700 Watt Peak
Rated Efficiency
80%
BATTERY
Type
LG 18650-Cells Lithium Ion
Voltage
48V
Capacity
10.4A
CHARGER
Input Voltage
110-240 V
Charging Time
4-6 hrs.
How to Charge
Direct charge: Connect plug with a plug receptacle

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ASSEMBLY
EPIK SE folding electric bicycle is shipped 98% assembled. In order to fully assemble the bike and prepare it for the first
use, follow these simple steps:
Step 1: Packing Material
Remove all packing and protective material and put aside. Do not discard the box or any shipping material until you test the
bike and make certain it is in good working order.
Step 2: Frame & Handlebar
Unfold the bike’s frame and lock it as shown on page 17. Stand the main body of the electric bike on the kickstand. Insert
the stem of the handlebar subassembly into the steering column that is at the front of the main body frame. Adjust the
handlebar position as instructed on page 8. Unfold the handlebar stem and lock it by following the instructions on page 16.
Step 3: Wire Harness
The earlier bike editions do not require connecting the wires after unpacking. If you have purchased the latest edition of the
bike (2018), it is necessary to connect the main wire harness with the bike components. To connect the electric wires, first,
stand in the front of the bike and locate the main wire harness with the green e-JOE logo. Connect the wires by matching
the colors AND aligning the arrows: LCD display (●gray prongs), and brake levers (●red prongs). Please, see a picture
below for reference:
Double-check the wires and make sure they are securely connected, the arrows are aligned, and the colors are not visible.

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BRAKES
EPIK SE has a disk brake system installed on both the rear and the front and is used to control the entire braking system of
the bicycle.
Brake Precautions
●Do not brake too strongly or abruptly, as it will make it easier for you to fall down.
●Remember which wheel is controlled by which brake.
●Incline your body backward to reduce the influence of inertia.
●Adjust the brakes properly. Brake pads gradually wear down normal use. If the brake pads are ground flat, repair or
replace them properly.
●Check whether the braking function and braking power cut-off are working properly.
GEARS
EPIK SE comes withseven (7) gears. To change a gear, grasp the right end of the handlebar and twist up or down to your
desired gear.
●The higher the gear number, the more resistance is given when pedaling.
●If you find that when using the Pedal Assist System you are moving faster than you can comfortably pedal, try
moving to a higher gear.
PEDALS
To attach pedals, begin by identifying the right and left pedals. Look for “L” and “R”
marking on the axles, wrench flats or stickers. If no “L” and “R” markings are seen, use
pedal thread direction to identify pedals. Left threaded pedals (threads sloping upward
to the left) go to the left crank. Right threaded pedals (threads sloping upward to the
right) go to the right crank. See image if in doubt (Left: left-hand threads on the left
pedal. Right: right-hand threads on the right pedal).
Be sure to grease the pedal threads before installation. Choose the appropriate pedal and start it into the correct crank arm
by hand turning the pedal axle toward the front of the bike (both pedals thread in this direction). If it will not start, do not
force it - you are probably trying to install the left pedal on the right side or vice versa. Thread both pedals into the crank
arms as far as you can by hand. Then fully tighten them with a wrench so they do not loosen from pedal pressure. Be
careful to not overtighten the pedals as it may cause difficulties with their removal in the future.
Inflate the tires to proper pressure.

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SEATANDHANDLEBARSAFEHEIGHTMARK
Vertical Handle Stem Position
Appropriate adjustments can be made for the vertical handle stem according to personal preference or riding habit, but it is
forbidden to expose the infix notation (also called, the safety line). If used inappropriately, it may cause serious injury to the
rider.
Adjustment Method:
●Unlatch locking lever at the top of the folding pipe.
●Move vertical handle stem to appropriate height making sure not to exceed the safety mark.
●Screw on the lead screw in handle core.
Seat Cushion Position
When you sit on the seat cushion, step on the pedal with your heel and lower the pedal to the lowest possible position. The
height is best suited when the leg can slightly straighten out. If only the tiptoe can step on the pedal or the leg cannot
straighten out slightly, fatigue and sports injuries may occur. Caution should be taken when making suitable height
adjustments for the seat pillar.
The MAX mark line (also called, the safety line or the infix notation), and the mark cannot be higher than tie-in of the seat
cushion. If used inappropriately, serious damage may be caused to the rider.
The angle of the saddle: In order to avoid the forward-tilt when driving, it is best to make slight upward-tilt adjustments for
the front end of the saddle. Appropriate adjustment can be made for pre- and post-position according to personal height,
and it is suitable for the seat post to be in middle position generally.
The lowest height of the seat: Move the quick release handle to “OPEN”. Put the saddle to the lowest position until it cannot
insert. Then move the quick release handle to “CLOSE”. This is the lowest height of the seat.
The highest height of the seat: Move the quick release handle to “OPEN”. Put the saddle to the highest position but not
more than the safe line. Then move the quick release handle to “CLOSE”. This is the highest height of the seat.

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BATTERYANDCHARGERACCESS
Battery Access Slot
Make sure the battery is properly seated against its housing in the frame. Insert the key into the lock on the battery head.
Turn the key to remove/lock the battery in the frame.
●NOTE: The keys provided are used ONLY to lock and unlock the battery. Turning the key DOES NOT act as an
ignition for the battery or motor. Please, keep in mind that e-JOE does not carry copies of the keys. It is
recommended to store one key in a safe location in case the first key is misplaced or lost.
Battery ON/OFF Switch
Each EPIK SE battery is equipped with a red ON/OFF switch to preserve the battery when not in use. When the battery is
locked into the frame this switch is accessible through the port on the left side of the frame under the black rubber cap.
When the bicycle is not in use, turn off the red power switch on the battery.
●ON (I) = Battery is powered on. LCD Display can be turned on and the PAS, throttle, and USB port can all be used.
●OFF (O) = Battery is completely powered off. LCD Display will not turn on. PAS, throttle or any other electrical
components cannot be used. The USB will not charge any plugged in devices.
USB Port
Located next to the ON/OFF switch on the battery cap is a USB port. When the battery is locked into the frame, the USB
port is accessible through the port on the left side of the frame. When the battery is turned on, USB port can be used to
charge any device with a USB compatible charger.
●USB charging will use battery life. Be aware of battery level when charging with USB and operating bike
simultaneously.

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Battery Charger and Charge Indicator Lights
To see the battery charge level, use the charge indicator on the Electric Assist LCD Display located on the left handlebar.
The battery charger for the EPIK SE is equipped with an LED light indicator that works to help you preserve the battery life
of your bicycle by allowing you to see if your EPIK SE is completely charged.
●Red = Charging
●Green = Fully Charged
Battery Precautions:
●Do not touch the poles of the battery with your hands when the battery is removed for charging. The battery poles
should not be touched with any other metal or other material that conducts electricity.
●While charging, put the battery in a secure place where children cannot reach it.
●Do not use any other charger other than the one that came with your electric bike. If you need another charger,
contact your local dealer or e-JOE Bicycle.
●Do not attempt to open or repair your charger, the electronics contain high-pressure circuits, so do not dismantle by
yourself without a professional.
●Avoid any contact with water while charging; prevent liquids, metal, and metal filings from permeating the charger,
and be careful to not drop or hit the charger which could damage its components.
●Do not put anything on top of the charger while charging; it must be well ventilated to allow the heat that is
generated to dissipate.
●Stop charging the battery immediately if you notice a peculiar smell or the charger gets too hot to touch.
●To prevent premature failure of your battery and for the warranty on your battery to remain in effect, it is
RECOMMENDED to charge and discharge your battery at least once per month. Do NOT use your battery in a very
low state.
●To preserve the life of your battery, it is RECOMMENDED that you do not leave your battery charging for periods
longer than 48 hours.
●It is normal that the distance range will reduce as a result of cells aging or battery use in low or high temperatures.
●When you need to dispose of a lithium-ion battery, either dispose of the unwanted battery through an approved
recycler or send it to e-JOE and we will make sure it is properly recycled.
●Never dispose of batteries in a fire because they may explode.

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LCDDISPLAY
EPIK SE is equipped with the multifunctional LCD power assist display. Depending on the year of production, two types of
displays are used on the bikes:
1) The display No. 1 has two main buttons (ON/OFF/UP (1), SET/DOWN (2)), a monitor (3), and a thumb throttle (4).
ON/OFF
By clicking on the button ON/OFF/UP, the display turns on and activates the power supply. To turn off the Pedal Assist
System (PAS),hold the same button down for 3 seconds, or until all LCD display lights are off.
The main functions of the display include:

PAS level selection
The PAS comes with 5 levels of assist. To change the PAS level,
click UP or DOWN button to increase or decrease the levels. For
your safety and to avoid accidental use of the throttle, make sure
to keep the PAS on level 0 at all times when the bike is not in
use.
Distance indicator
Current speed indicator
Kilometers/miles settings
In order to change the settings from kilometers to miles, hold two buttons (UP and DOWN) simultaneously for 2-3
seconds and release. If the setting does not change, please, contact e-JOE for assistance.

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Battery charge indicator
When the battery is fully charged, the icon will show five full bars
on the left side of the display. When the battery is low on change,
the last bar will start flashing.
Backlight
Activate the backlight by holding SET/DOWN button for 3
seconds. To turn off the backlight, long press SET/DOWN button
and release.
Please, be sure to press the button for approximately 3 seconds.
If you hold it for a longer period of time (up to 10 seconds) the
display will enter the wheel diameter settings. In case it happens,
wait for 2 seconds to exit the wheel diameter settings and set the
backlight.
with backlight without backlight
Wheel diameter selection
Hold the UP button for 10 seconds and enter the wheel diameter
selection interface. The standard setting for EPIK SE in 20 inches
(1590 mm).
Error code definition
When the electric control system of the bike is out of order, the display will automatically display the error code and stop
working properly. The reason for the error is shown in the error code definition table below.
ErrorCode
Def i nition
2
Overcurrent action / Motor hall signal anomaly / Controller internal power device/ Motor phase
missing
3
Motor hall signal abnormal / Motor turn off stop protection / Power supply terminal bad contact /
Control damage / Motordamage
4
Undervoltage protection (battery issue)
5
Brake abnormal (boot detection)
6
Abnormal motor hall signal / motor damage
7
Throttle Error (boot detection)
9
Abnormal voltage/throttle, sensor cable order wrong, e.g. 36Vsystem assembly 48Vbattery
A/10
Display and controller communication yellow fault
F/ 15
Display and controller communication green fault
If the display and controller connected to the 5 pin cable failure:
The display cannot boot, the screen is not displayed. Possiblecause: the main power supply cable is not connected
well/Controller phase missing.
The display can be turned on, but after 3 seconds it stops working. Possible cause: the display andthe controller
connected to the green, yellow cable of any 1 cables open.

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2) The display No. 2 has three main buttons: M (MODE), + (UP), - (DOWN), a monitor, and a thumb throttle.
ON/OFF
Hold MODE for a couple of seconds to turn on the display and supply power to the controller. To turn off the display, press
and hold MODE to shut off the power. If the bike is not used for more than 10 minutes, the display will turn off automatically.
LCD offers a number of functions, such as:
Battery Indicator
When the battery is fully charged, the icon will show five full bars on the top left corner of the display. When the battery is
low on change, the last bar will start flashing.
Batteryvoltage
Flashing at low voltage
Speed (including real-time, max and average speed)
After turning on, the display shows real-time speed. Press and hold MODE and simultaneously click UP button to switch
speed information from real-time speed to average riding speed, or to the maximum speed. The display will show speed
relevant to the current ride only.
Real-Time Average Maximum
Distance and Current Ride Time
Short press MODE to switch from the cumulative total mileage (ODO) to the current ride mileage (TRIP), or to the current
ride time.
ODO Current Trip Current Ride Time
Walk Assist
Press and hold DOWN to start walk assist mode. The bike will keep moving at an even
speed of 6km/h. Release the button to exit walk assist mode.
IMPORTANT! Walk assist can only be used when pushing the bike when walking next to it.
Do not start this function when riding!

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Backlight
Press and hold UP for 2 seconds to turn the backlight on. Repeat the action by pressing and holding UP for 2 seconds to
turn the LCD backlight off. The default value of the brightness is 1.To adjust it, hold UP and DOWN simultaneously for two
seconds to enter the settings. In the settings, short press MODE twice to enter the backlight brightness settings. Short press
UP and DOWN to select the brightness from 1-3. Short press MODE to confirm. To exit the settings mode, long press
MODE for more than 2 seconds.
PAS Level
The default pedal assist level of the display is 0. Short press UP or DOWN to change the
output power of motor from 1 to 5, 1 is the lowest power, 5 is the highest. It is recommended
to start riding the bike at level 0. For safety, when the bike is not in use, remember to switch
to level 0 to deactivate the PAS/Thumb throttle in order to avoid a hazardous situation.
Speed/Trip Unit Setting (KM/H and MPH)
When the display is turned on, hold UP and DOWN simultaneously for two seconds to enter the settings. In the settings,
short press MODE three times to enter the unit settings. Then short press UP or DOWN to switch the display unit from km to
miles (speed and trip units will be modified together). To save the current parameter setting and exit the settings mode, long
press MODE for more than 2 seconds. The display will automatically exit the setting mode without any operation in one
minute.
MPH KM/H
Error Code
When the system is not working properly, the display will show the error code and the bike will stop functioning. The error
interface can be exited only when the fault is excluded.
Error Code
Definition
21
Abnormal Current
22
Throttle Fault
23
Motor Phase Problem
24
Motor Hall Defect
25
Brakes Failed
30
Abnormal Communication
FAQ
Why does not the display turn on?
Check the connections between the display wire harness and the controller. Make sure the battery is charged.
How can I handle the error code of the display?
DO NOT attempt to open and/or repair the bike components. Doing so will void the warranty and can result in a safety
hazard. Visit your local e-JOE Bike Dealer, or call our technical support [phone].

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GENERALOPERATINGINSTRUCTIONS
Before You Ride for the First Time:
●Check that lever for the handlebar stem is properly tightened.
●Check that locking lever for folding pipe is tightened and the safety clip ring is in place.
●Check that the folding lever for the frame is tightened and safety clip is in place. If the folding lever is too tight and
makes it difficult to lock the frame, try loosening the locking bolt: use 6mm allen wrench and turn the locking bolt
half or three-quarters in the clockwise direction to loosen it. Do not over-loosen it!
●Check all other nuts and bolts and fixings are properly tightened, paying particular attention to the motor fixings,
kickstand, yoke, and steering head bearings.
●Check that the brakes and brake levers are functioning properly. If the wheels are locked before the first use,
squeeze both brake levers a couple of times to unlock.
●Check that tire pressures are 60 psi/ 4.1 bar and that tires are not damaged.
●Remove the plastic tabs from the head and tail lights to activate the batteries. Check that reflectors and lights are
functioning properly.
●Make sure the battery is fully charged. Load battery into bicycle and turn on by pressing the ON/OFF red switch.
●Turn on the LCD display to activate the system.
During Riding: Instructions and Tips
●Once the bike is powered ON, when the rider presses down on the thumb throttle, the bike will move forward. Do
not power ON until you are ready to go.
○Squeezing the handbrake, or releasing the throttle, will automatically cut the power to the motor.
●To get the furthest distance, it is recommended to pedal the bicycle with the Pedal Assist System mode ON.
●When riding your e-bike and when the battery power is low, it is recommended to pedal your e-bike as much as
possible and get the battery charged up as soon as you get to an electrical outlet.
●Turn off the power when parking. If you decide to push your bike for any reason, make sure to turn the power off so
you don’t automatically turn the throttle on and make the electrical bicycle start suddenly and cause an accident.
●To help get the best distance out of your electric bike, refrain from unnecessary braking and coast as much as
possible.
It’s important for your safety and performance to understand how things work on your bicycle and make absolutely certain all
parts are correctly assembled. Weurge you to consult your dealer before the first use and have your dealer check your work
before you ride thebike. If you have even the slightestdoubtaboutyour knowledge or bike’sassembly, talk to yourdealer.

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FOLDINGINSTRUCTIONS
EPIK SE can be folded for easy storage and travel.
Pedals:
Depending on the type, fold the pedals by:
-pressing the end of the pedal inward
and then upwards;
-pressing the inner locking mechanism
and folding the pedal
Folding Pipe: Locate the locking lever at the
base of the folding pipe. First, slide the safety
clip ring away from the lever, and then pull the
locking lever out and down towards the floor.
Second, push down and out the handlebars to
fold the pipe at the hinge.

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FOLDINGINSTRUCTIONS
Frame: Locate the frame locking lever on the right side of the
frame. Unlock the frame by 1st moving the black safety clip
upwards, and then pulling the silver locking lever out and
towards the rear of the bicycle.
MAINTENANCE
Like any other mean of transportation, electric bicycle and its components are subject to wear and tear. The rate of wear
depends on care and maintenance and the way of use (mileage, terrain, weather conditions, etc.). The use of a bicycle in
competitive events, aggressive riding, riding on severe terrain/climates, riding with heavy loads, commercial activities and
other types of non-standard use can dramatically shorten the life of the bicycle and its components. Be sure to use your
bicycle for its intended purpose only and to follow any assembly and maintenance instructions.
●IMPORTANT! Do not attempt to open the casings of the battery, motor, or controller; it could be dangerous and will
void any warranties by doing so. If you experience a problem, please contact our service department or your local
retailer.
●Wheel spokes should be adjusted every 300 miles of riding.
●Handlebar and saddle posts should never be raised beyond the maximum indicated by the safety lines around the
tubes.
●Your bike has a rear derailleur that will automatically tension your chain. However, if the chain becomes loose or
frequently comes off the front cog, you can easily adjust the chain tension by loosening the rear axle nuts slightly
and adjusting the tension bolts. Make sure that the chain runs freely and retighten the axle nuts.
●Disc brake calipers, rotors, and brake pads get extremely hot after use. Do not touch these parts after a ride and be
sure to allow some time for the brake system to cool down before attempting the service.
●Leaving a bicycle standing in the open and/or not using it for longer periods of time (more than 3 months) may be
subject to increased wear through weathering and deterioration. You should have your bicycle and its components
checked periodically by your dealer for indicators of stress and/or potential failure, including cracks, corrosion,
deformation, dents, paint peeling, and any other indicators of potential problems, inappropriate use or abuse. These
checks are important to ensure all components function safely and reliably and to help prevent any accidents or
injuries to the rider.
WATER
•Your electric bicycle is rain and splash resistant. Please, usecaution; do not operate your bicycle under very
bad/heavy weather conditions.
●The electric components, such as the motor, battery, and controller, MUST NOT be submerged in water.
●To prevent rust or corrosion, dry off bicycle and components after riding in wet weather and store bike and battery
in a dry location.
●To avoid electric shock and damage to your product, do not charge the device while it is wet or in an area where it
could get wet. Do not handle bicycle, scooter, charger or cords with wet hands while charging.

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WARRANTY
STANDARD LIMITED WARRANTY
e-JOE warrants every new e-JOE electric bicycle to be free from manufacturer defects in material and/or workmanship for
the period of ONE (1) year provided that the product is used in a standard and controlled manner, and maintained according
to its owner’s manual.
The warranty applies to the person or entity that originally purchased the product from e-JOE or its authorized dealers in the
United States and Canada (not transferable to a subsequent purchaser). The warranty period commences upon the date of
original purchase. A proof of purchase from an authorized e-JOE dealer and photo/video evidence of the defect are required
to receive the warranty support.
WHAT ISCOVERED BY THIS WARRANTY?
e-JOE Bikes warrants every new e-JOE product against defects in material and/or workmanship as follows:
LIMITED ONE (1) YEAR COMPONENTS WARRANTY
e-JOE electric bicycle: frame, suspension fork, stem, handlebar, headset, LCD display, seat post, saddle, brake levers,
cables, bottom bracket, crankset, pedals, chain, rims, wheel hub, freewheel, cassette, derailleur, calipers, shifter, brake
discs/rotors, brake/shifter cables, motor, throttle, controller, wiring harness, kickstand, grips, head and tail lights, rear rack,
fenders, reflectors, and hardware;
LIMITED ONE (1) YEAR LITHIUM-ION BATTERY WARRANTY
Lithium-ion batteries are warranted to be free from manufacturer defects in materials and/or workmanship for ONE (1) year
period from the date of original purchase. The battery warranty does not include damage from power surges, use of
improper charger, improper maintenance, misuse, normal wear or water damage.
LIMITED 30 DAYS FULL REPLACEMENT WARRANTY
If an e-JOE product is not working properly because of a major manufacturer defect within the first 30 days of original
purchase, e-JOE Bike will repair or replace any defective product at its sole option and expense upon determining whether
the damage, failure, or loss is due to a major manufacturer defect. e-JOE will first issue replacement parts for a reasonable
number of tries (as determined by e-JOE). If the product does not function properly after the parts replacement attempts, e-
JOE will send a full replacement bicycle or scooter upon receipt and inspection of the original product and replacement
parts.
e-JOE reserves the right to charge 10% of the product price in case the original product is returned in a bad manner, with
the insufficient protective material, not in accordance with the instructions provided by e-JOE, or shows signs of excessive
use, neglect, dirt, dust. A full replacement product will be issued only after such fee is paid in full.
LIMITED 7 DAYS SHIPPING DAMAGES COVERAGE
e-JOE will repair or replace the parts damaged during shipping at its sole option provided that such damage is documented
on the bill of lading or delivery receipt and reported to the dealer or e-JOE within the first 7 days after delivery. It is the
customer’s responsibility to inspect the box and the product at the time of delivery, take pictures of any damage and keep all
packaging and paperwork until the damage claim process is complete.

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WHAT IS NOT COVERED BY THIS WARRANTY?
•e-JOE product without presented proof of purchase from an authorized e-JOE dealer AND photo/video evidence of
the defect;
•e-JOE product purchased from an unauthorized e-JOE dealer;
•e-JOE product with an expired warranty period;
•e-JOE product transferred to a subsequent purchaser or owner;
•normal wear and tear (scrapes, scratches etc.);
•consumables (components that are subject to short life and periodic replacement due to their functions including,
but not limited to tires, tubes, brake pads, spokes, alkaline batteries, saddle covering, paint, mineral oil, and other
lubricants);
•assembly or tune-up fees;
•costs associated with inspection, labor, packaging material, shipping of warranted products;
•damage or defects resulting from failure to follow instructions in the owner’s manual, improper assembly, use of
incompatible and non-original parts, improper maintenance, storage, and transportation, alterations, modifications,
acts of God, accidents, misuse, neglect, abuse, water damage, operator’s error, commercial activities, extreme or
excessive riding, and other types of non-standard use;
•damage or defects resulting from an attempted repair unless performed by an authorized e-JOE Dealer with e-
JOE’s knowledge and approval;
•damage or defects caused by flood, lightning, earthquake, war, vandalism, theft, brownouts or sags (damage due to
low voltage disturbances).
HOW TO OBTAIN WARRANTY SUPPORT?
STEP 1
Make sure to have the following available: original bill of sale with unexpired warranty period (proof of purchase),
photo/video evidence of the defective part or product, and main product information (such as model, serial number, battery
voltage, motor wattage).
STEP 2
Read the respective manual and FAQs for troubleshooting and repair instructions. If the solution is not found, contact the
authorized e-JOE Bike dealer (seller) from whom you purchased your product and report an issue. As your number one
resource, the dealer shall evaluate the problem, provide instructions for troubleshooting and make attempts at resolving it.
STEP 3
If the issue is deemed as manufacture defect in materials and/or workmanship, fill out the warranty claim form
(https://ejoebike.net/warranty/). e-JOE shall repair or replace parts that are found by e-JOE to be defective and covered by
the limited warranty.
If within the warranty period, identical materials are unavailable at the time of repair or replacement, e-JOE reserves the
right to substitute materials of equal or better quality. Replacement products may be new or reconditioned. All products that
are replaced will become the property of e-JOE and must be returned upon request. Any item repaired or replaced under
these terms will be covered by the limited warranty for the remainder of the original warranty period.
Terms of warranty published on https://ejoebike.net/warranty/ are considered current and controlling when a warranty claim
is made. In no event shall e-JOE Bikes be responsible for any direct, indirect or consequential damages, including without
limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty,
negligence, or product liability in connection with their products.
e-JOE reserves the right to refuse any warranty claim.

20
SIMPLETROUBLESHOOTING
PROBLEM
SOLUTIONS
A. Top speed too slow
1. Fully recharge battery
B. Power on but motor not working
1. Reinstall battery/ Replace fuse
C. Driving shorter distance per recharge
1. Check tire pressures
2. Recharge completely or have charger re-inspected
3. Replace battery
D. The power is on with throttle or pedal
assist, but the e-bike doesn’t work
1. Controller needs to be replaced, or
2. Motor needs to be replaced
E. The power is on; bike works with throttle,
but not with pedal assist.
1. Controller needs to be replaced, or
2. Pedal assist module needs to be replaced, or
3. Motor needs to be replaced
F. The power is on, bike works with pedal
assist, but not with throttle
1. Controller needs to be replaced, or
2. Throttle needs to be replaced, or
3. Motor needs to be replaced
G. The power is on, and the throttle is down,
but the bike doesn’t work.
1. Check battery to see if it needs to be charged, or
2. Fuse needs to be replaced, or
3. Controller needs to be replaced, or
4. Motor needs to be replaced
H. The switch is turned on, and the bike
takes off without using the throttle.
1. Check if the throttle is stuck in the on position
2. Replace throttle if it is faulty
I. After stopping, the bike doesn’t start when
the throttle is activated
1. Check whether the brake handles are fully released
2. Check D., E., and F. above
J. You connect the power to the charger, but
the indicator light does not come on.
1. Check whether there is electricity to the charger
2. If you have a voltage meter, you can check to see if the charger
produces the correct current
K. You plug in the charger to the bike and
the outlet, and the green light comes on
instead of the red light. This means it isn’t
charging.
1. Check to see if the batteries are fully charged
2. Check whether the charger is plugged in properly to both the battery
and the outlet
3. Check the voltage of the charger and battery
4. If “zero” voltage on the charger, then it needs to be replaced
5. If “zero” voltage from the battery, then check the fuse.
If all the above mentioned situations are normal, then there is another problem.
Please, call your local dealer or our service department for more assistance.