E-MetroTel 5010 User manual

1-800-392-0692
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Welcome to your new device!
This guide is intended as a quick reference for the main features you may be using on your new phone.
Control/Button
Description
LED Indicator
Blinks when the phone is ringing.
Line keys
Configurable line keys with labels displayed on the LCD screen.
Soft keys
Context sensitive keys with labels displayed on the LCD screen.
•MSB (Make Set Busy) –Do Not Disturb feature
•Forward –Press to set up a call forward on your device
•Redial –Call the last numbered dialed on your handset
LED Indicator
Line Keys
Soft Keys
Cancel/Hang Up
Navigation/OK
Keys
User
Settings
Messages
Headset
Mute
Speaker
Call Volume
Up/Down
Call History
Transfer
Hold
Conference/Admin
Settings
Customizable
Call Keys

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Please refer to the table below for a list of the more commonly used phone features:
Adjust Ringer Type/Volume and Call Volume:
•To change the ring volume, press the User Settings key and invoke Ring Volume (scroll down to the
bottom of the Services menu). Use the Up/Down soft keys to change the volume level and press the
Enter soft key to select and save.
•During an active call, press the Volume Up/Down keys to change the call volume.
•To change the ring pattern, press the User Settings key and invoke Ring type. Use the Up/Down soft
keys to hear the different ring types and press the Enter soft key to select and save.
Call Transfer:
•Press the Transfer key and dial the number or extension.
oPress Transfer again to complete the transfer or press the Cancel soft key to return to the
call.
•Hotdesk –This feature is only enabled on some systems. To learn
more about Hotdesking, click the link at the bottom of this guide or
contact us for more information
Cancel key
To return to idle screen or end a call.
Navigation/OK keys
Menu navigation (up/down/left/right) and OK key to select.
Press the OK (check mark) key when the phone is idle to access USER
Settings.
Message
New message indicator, press to access voicemail box.
Headset
Headset mode toggle (applicable only if a headset is present).
Mute
Mute/unmute toggle.
Speaker
Speaker/handset mode toggle.
Keypad
Standard telephone keypad.
Volume keys
Call volume increase/decrease.
Call history
To access the call logs for Received, Placed and Missed calls.
Transfer
Call Transfer.
Hold
Hold/Resume call toggle.
Menu / Conference
Single press on an active call to initiate Conference.
Double press while idle to access the phone ‘Admin’ Menu.

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•To transfer to voicemail, press the TransToVM line key, if programmed, followed by the mailbox
number.
Call Conference:
•While on a call, press the Conference key and dial to make a new call, press Conference to add the
new party to the conference.
•While on an active call, make or receive a second call by pressing the second DN line key, the first
call will be placed on hold. Press the corresponding DN line key to toggle between calls.
oTo join all parties into a conference, press the Conference key followed by the Join soft key,
then the DN line key on hold.
Setup Speed Dial:
•To setup new speed dials use the following process:
oDial *75 to enter the speed dial menu
oEnter the Speed Dial Location and press the #sign (this is a 2 digit number to assign the
speed dial to –for 1 through 9 you would use 01-09)
oEnter the number to assign to this new location and press the #sign
oFor Example: To setup a speed dial for 1-800-392-0692 using ‘location’ 22 you would press:
▪*75 22# 18003920692#
•To use speed dials setup with the above process dial *0 followed by the ‘Speed Dial Location’
oFor Example: To call the speed dial that was setup in the previous example you would press:
▪*0 22
Call Forwarding:
•Press the Forward soft key followed by a target number (with dialing prefixes), and press Forward
again to activate.
•Press NoForwd soft key to deactivate.
•To call forward to voicemail, press the User Settings key and invoke Forward to Voicemail.
Call History Options:
•Press Redial soft key to call the last dialed number.
•Press the Call History button, use Recvd/Placed/Missed soft key to toggle through call types. Use
Up/Down navigation keys to view entries. Press Call soft key to call the selected entry.
Voicemail:
•The message key and the phone LED is lit when there is a new message waiting. Press the Message
button to retrieve your messages and enter your mailbox password when prompted.
oThe default voicemail password is 4455.
•To change your Voicemail Password press the Message button, enter your current password, press
0, then press 5
•To listen to your voicemail(s), press the Message button, input your password, and then press 1
oTo replay the message press 5
oTo delete/restore a message press 7
oTo save a message press 9
oTo forward a message to another mailbox/extension press 8
oTo move to the previous message press 4/To move to the next message press 6

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•To change your Unavailable voicemail greeting, press the Message button, input your password,
press 0, and then press 1
oTo change your Busy greeting press 2 (this will default to your unavailable greeting if not
setup)
oTo change your Name greeting press 3
oTo change your Temp/Vacation greeting press 4
For further information and features please visit the below weblink to access the full User Guide.
https://www.emetrotel.com/tsd/content/xstim-5010-quick-reference-guide
If you have any further questions about your phone, or to request a programming change, please contact us by email at
[e-mail] or by phone at 1-800-392-0692.