EarthLink Aastra Setup guide

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GET STARTED WITH YOUR NEW HOSTED VOICE SOLUTION.
Thank you for choosing EarthLink Business Hosted Voice solution. The information below will help
you with to get more comfortable with your new telephone system.
Aastra General Button Options
PLACE YOUR 911 LABEL ON YOUR PHONE.
Aastra
Quick Start User Guide

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BUTTON OVERVIEW
Goodbye Button
– Use this button to disconnect a call.
Options Button
– Use this button to customize your phone.
Hold Button
– Allows you to put a call on hold.
Redial Button
– Allows you to pull up your most recent call list to call again
Volume Buttons
– Use these buttons to turn the volume either up or down while
on a call.
Navigation Buttons
- Use these buttons for basic navigation, such as between
menus
Speaker/Headset Button
– Use this button to go hands free either through use
of the Speakerphone or through a Headset.
Mute
– Use this button to disable the caller to hear you.

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VOICEMAIL
Setting Up Your Mailbox
This process will take about two minutes.
1. Dial *99
2. You will be prompted to enter your PIN
3. When you have signed in, you will go to one of two menus:
•If you have not completed setting up your mailbox you will be redirected to the first-
time sign-in menu described below.
•Otherwise, you will be redirected to the Main menu.
First-Time Sign In
When you sign in for the first time, you must set up your mailbox. First time sign-in involves
three steps:
1. Recording your greeting
2. Recording your name
3. Changing your PIN
You may skip the first-time sign-in once by pressing **, but after skipping it once, you must
complete the first two steps before you can enter your mailbox and listen to messages.
You can end the setup process at any time by ending the call. You will be asked to
complete the remaining setup steps the next time you enter your mailbox.
Changing Your Pin
When setting up your mailbox PIN it must meet the following criteria:
•Must be between 6 and 20 digits long
•Cannot be part of your telephone number
•Cannot repeat a single digit more than two (2) times
•Cannot be a sequence of numbers such as “123456”
CALLERS CAN LEAVE MESSAGES FOR YOU
EVEN IF YOU HAVE NOT SET UP YOUR MAILBOX.

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COMMPORTAL
The CommPortal is a self-admin portal that allows you to view missed calls, listen to voicemail
messages, view contacts, and set up rules to handle your calls. You can access the CommPortal
anywhere with access to the Internet.
Go to https:// voip.elnk.us/
When you first login to CommPortal, you will see the following tabs:

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DASHBOARD
Most of your everyday needs will be met by the functionality in the Dashboard.
See CommPortal Assistant Installation Guide.
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