Eaton Powerware 9355 User manual

Powerware Series
Eaton 9355 Parallel UPS
10/15 kVA
User's Guide
®

Class A EMC Statements
FCC Part 15
NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
ICES-003
This Class A Interference Causing Equipment meets all requirements of the Canadian Interference Causing
Equipment Regulations ICES‐003.
Cet appareil numérique de la classe A respecte toutes les exigences du Reglement sur le matériel brouilleur du
Canada.
IEC 62040-2
Some configurations are classified under IEC 62040-2 as “C2 UPS for Unrestricted Sales Distribution.”
Eaton, Powerware, ABM, Powerware Hot Sync, and X-Slot are registered trademarks of Eaton or its subsidiaries
and affiliates. Greenlee is a registered trademark of Greenlee Textron. National Electrical Code and NEC are
registered trademarks of National Fire Protection Association, Inc. All other trademarks are property of their
respective companies.
ECopyright 2005–2015 Eaton, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced
in any way without the express written approval of Eaton.

Special Symbols
The following are examples of symbols used on the UPS or accessories to alert you to important
information:
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric
shock symbol.
CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's manual for
additional information, such as important operating and maintenance
instructions.
This symbol indicates that you should not discard the UPS or the UPS batteries
in the trash. This product contains sealed, lead‐acid batteries and must be
disposed of properly. For more information, contact your local recycling/reuse or
hazardous waste center.
This symbol indicates that you should not discard waste electrical or electronic
equipment (WEEE) in the trash. For proper disposal, contact your local
recycling/reuse or hazardous waste center.
ON - Indicates that the switch is in the ON position.
OFF - Indicates that the switch is in the OFF position.
PHASE - The word “phase.”

Eaton 9355 Parallel UPS (10/15 kVA) User's Guide S164201601 Rev D www.eaton.com/powerquality i
Table of Contents
1 Introduction 1.........................................................
2 Safety Warnings 3.....................................................
3 UPS Setup 7..........................................................
Inspecting the Equipment 7...............................................................
Floor Loading 8.......................................................................
Clearances 8.........................................................................
Unloading the Cabinet(s) 9...............................................................
Three-High Cabinets or Two-High EBMs 9..................................................
Two-High UPS Cabinets 13.............................................................
4 Version 1 Tie Cabinet Parallel Installation 17.................................
5 Version 2 Tie Cabinet Parallel Installation 27.................................
6 Installing Options 41....................................................
Powerware Hot Sync CAN Bridge Card 42.....................................................
7 Stabilizing the Cabinet 47................................................
8 Extended Battery Module Installation 51....................................
9 Operation 55...........................................................
Control Panel Functions 55................................................................
Changing the Language 56.............................................................
Display Functions 56..................................................................
User Settings 58.....................................................................
Initial Startup 60.......................................................................
Configuring the UPS for EBMs 61...........................................................
Parallel System Shutdown 62..............................................................
Individual UPS Shutdown 63...............................................................
Restarting the Parallel System 64...........................................................
10 Parallel Bypass 65......................................................

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11 Troubleshooting 67......................................................
Typical Alarms and Conditions 67...........................................................
Silencing the Alarm 69...................................................................
Service and Support 70...................................................................
12 Warranty 71...........................................................

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Chapter 1 Introduction
A parallel system with up to four uninterruptible power supplies (UPSs)
can be installed to provide a parallel capacity and/or redundant system.
This load sharing system provides more capacity than a single UPS and
can provide backup, depending on the load and configuration. In
addition, when one UPS is taken out of service for maintenance or is not
operating properly, a redundant UPS continues to supply uninterrupted
power to the critical load. A parallel Powerware Hot Sync®CAN Bridge
Card provides connectivity for system metering and operational mode
control. The parallel system consists of two to four UPSs, each with a
parallel CAN Bridge Card and a parallel cabinet.
Figure 1 shows the Eaton 9355 UPS UPS and an optional Extended
Battery Module (EBM).
Figure 1. The Eaton 9355 UPS UPS and EBM (3-High Cabinets Shown)

INTRODUCTION
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Chapter 2 Safety Warnings
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
This manual contains important instructions that you should follow during installation and
maintenance of the UPS and batteries. Please read all instructions before operating the
equipment and save this manual for future reference.
DANGER
This UPS contains LETHAL VOLTAGES. All repairs and service should be performed by
AUTHORIZED SERVICE PERSONNEL ONLY. There are NO USER SERVICEABLE PARTS
inside the UPS.
WARNING
SThis UPS contains its own energy source (batteries). The UPS output may carry live
voltage even when the UPS is not connected to an AC supply.
STo reduce the risk of fire or electric shock, install this UPS in a temperature and humidity
controlled, indoor environment, free of conductive contaminants. Ambient temperature
must not exceed 40°C (104°F). Do not operate near water or excessive humidity (95%
maximum).
STo reduce the risk of fire, connect only to a circuit provided with 100 amperes maximum
branch circuit overcurrent protection in accordance with the National Electrical Code®
(NEC®), ANSI/NFPA 70.
SOutput overcurrent protection and disconnect switch must be provided by others.
CAUTION
SBatteries can present a risk of electrical shock or burn from high short circuit current.
Observe proper precautions. Servicing should be performed by qualified service
personnel knowledgeable of batteries and required precautions. Keep unauthorized
personnel away from batteries.
SProper disposal of batteries is required. Refer to your local codes for disposal
requirements.
SNever dispose of batteries in a fire. Batteries may explode when exposed to flame.

SAFETY WARNINGS
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Consignes de Sécurité
CONSIGNES DE SÉCURITÉ IMPORTANTES
CONSERVER CES INSTRUCTIONS
CE MANUEL CONTIENT DES CONSIGNES DE SÉCURITÉ
IMPORTANTES
DANGER!
Cet onduleur contient des TENSIONS MORTELLES. Toute opération d'entretien et de
réparation doit être EXCLUSIVEMENT CONFIÉE A UN PERSONNEL QUALIFIÉ AGRÉÉ.
AUCUNE PIÈCE RÉPARABLE PAR L'UTILISATEUR ne se trouve dans l'onduleur.
WARNING
SCet onduleur renferme sa propre source d'énergie (batteries). Les prises de sortie
peuvent être sous tension même lorsque l'onduleur n'est pas branché sur le secteur.
SPour réduire les risques d'incendie et de décharge électrique, installer l'onduleur
uniquement à l'intérieur, dans un lieu dépourvu de matériaux conducteurs, où la
température et l'humidité ambiantes sont contrôlées. La température ambiante ne doit
pas dépasser 40 °C. Ne pas utiliser à proximité d'eau ou dans une atmosphère
excessivement humide (95 % maximum).
SLa protection contre une surintensité pour le(s) circuit(s) de sortie de courant alternatif
doit être fournie par un autre fournisseur.
SLes interrupteurs de déconnexion convenables pour le(s) circuit(s) de sortie de courant
alternatif doivent être fournie par un autre fournisseur.
ATTENTION!
SLes batteries peuvent présenter un risque de décharge électrique ou de brûlure par des
courts-circuits de haute intensité. Prendre les précautions nécessaires.
SUne mise au rebut réglementaire des batteries est obligatoire. Consulter les règlements
en vigueur dans votre localité.
SNe jamais jeter les batteries au feu. L'exposition aux flammes risque de les faire
exploser.

SAFETY WARNINGS
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Advertencias de Seguridad
INSTRUCCIONES DE SEGURIDAD IMPORTANTES
GUARDE ESTAS INSTRUCCIONES
ESTE MANUAL CONTIENE INSTRUCCIONES DE SEGURIDAD
IMPORTANTES
PELIGRO
Este SIE contiene VOLTAJES MORTALES. Todas las reparaciones y el servicio técnico deben
ser efectuados SOLAMENTE POR PERSONAL DE SERVICIO TÉCNICO AUTORIZADO. No hay
NINGUNA PARTE QUE EL USUARIO PUEDA REPARAR dentro del SIE.
WARNING
SEste SIE contiene su propia fuente de energía (las baterías). Los receptáculos de salida
pueden transmitir corriente eléctrica aun cuando el SIE no esté conectado a un
suministro de corriente alterna (c.a.).
SPara reducir el riesgo de incendio o de choque eléctrico, instale este SIE en un lugar
cubierto, con temperatura y humedad controladas, libre de contaminantes conductores.
La temperatura ambiente no debe exceder los 40°C. No trabaje cerca del agua o con
humedad excesiva (95% máximo).
SLa protección contra exceso de corriente para el/los circuito(s) de CA de salida será
suministrada por terceros.
SLos interruptores de desconexión debidamente clasificados para el/los circuito(s) de CA
de salida serán suministrados por terceros.
PRECAUCIÓN
SLas baterías pueden presentar un riesgo de descargas eléctricas o de quemaduras
debido a la alta corriente de cortocircuito. Preste atención a las instrucciones
correspondientes.
SEs necesario desechar las baterías de un modo adecuado. Consulte las normas locales
para conocer los requisitos pertinentes.
SNunca deseche las baterías en el fuego. Las baterías pueden explotar si se las expone a
la llama.

SAFETY WARNINGS
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Chapter 3 UPS Setup
This chapter describes:
SEquipment inspection
SFloor loading and clearances
SUnloading the cabinet(s)
The instructions are intended for the chief operator/system supervisor,
electrical consultants, and installation electricians. Local regulations and
electrical code must be followed during the UPS installation.
Inspecting the Equipment
If any equipment has been damaged during shipment, keep the shipping
and packing materials for the carrier or place of purchase and file a claim
for shipping damage. If you discover damage after acceptance, file a
claim for concealed damage.
To file a claim for shipping damage or concealed damage: 1) File with
the carrier within 15 days of receipt of the equipment; 2) Send a copy of
the damage claim within 15 days to your service representative.
NOTE Check the battery recharge date on the packaging label. If the date has expired and
the batteries were never recharged, do not use the UPS. Contact your service representative.

UPS SETUP
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Floor Loading
When planning the installation, consider the UPS weight for floor
loading. The strength of the installation surface must be adequate for
point and distributed loadings. The approximate weights are shown in
the following table.
Standard Model Floor Loadings (2-High/3-High Cabinets)
Eaton 9355 UPS Maximum
Weight Point Loading lb/in2(kg/cm2)
2-High UPS 381 lb (173 kg) 95 (6.7)
3-High UPS-32 587 lb (266 kg) 147 (10.3)
3-High UPS-64 619 lb (281 kg) 155 (10.9)
2-High EBM 480 lb (218 kg) 120 (8.4)
3-High EBM 710 lb (322 kg) 178 (12.5)
Clearances
The following clearances are recommended for the Eaton 9355 UPS
UPS:
From Front of Cabinet 36”(91.4 cm) working space
From Back of Cabinet 6”(15.2 cm)

UPS SETUP
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Unloading the Cabinet(s)
The following tools are required for unloading the cabinet(s):
S15 mm wrench or socket
S7 mm nut driver or socket
CAUTION
The UPS and Extended Battery Module (EBM) are heavy (see page 8). Unloading the
cabinets requires at least two people to safely remove the cabinets from the pallet.
To unload three-high cabinets or two-high EBMs, continue to the
following section. To unload two-high UPS cabinets, proceed to page 13.
Three-High Cabinets or Two-High EBMs
To remove a three-high cabinet or a two-high EBM from the shipping
pallet:
1. Remove the two M10 bolts securing the stabilizing bracket to the
pallet (see Figure 2).
M10 Bolts
Figure 2. Removing the Stabilizing Bracket Bolts

UPS SETUP
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2. Remove the four M4 screws securing the stabilizing bracket to the
cabinet rear panel and remove the bracket (see Figure 3). Retain the
hardware for later use.
NOTE Retain the stabilizing bracket and hardware for later re-assembly onto the cabinet.
3. Remove the front cover from the bottom cabinet to access the
front shipping bracket.
Press and release the handle latch at the bottom of the cover and
then lift the cover up and off the cabinet.
4. Remove the three M10 bolts securing the rear shipping pad to the
pallet and remove the shipping pad.

UPS SETUP
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NOTE Hold the back of the cabinet so that the bolts can be removed easily without the
cabinet rolling backward.
5. Remove the two M10 bolts securing the front shipping bracket and
remove the bracket.
If needed, adjust the leveling feet to release the bracket.
Stabilizing Bracket
Front Shipping
Bracket
Shipping Pad
M4 Screws
M10 Bolts
M10 Bolts
Figure 3. Removing the Brackets and Shipping Pad
6. Reinstall the front cover removed in Step 3.
Hang the top edge of the cover on the cabinet first, then lower the
bottom edge and snap into place.

UPS SETUP
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NOTE Support the front and back of the cabinet when rolling it off the pallet to prevent
tipping.
7. Slowly roll the cabinet toward the rear of the pallet. Once the pallet
tilts, continue rolling the cabinet down the pallet until the cabinet
touches the floor (see Figure 4).
If needed, adjust the leveling feet so that the cabinet rolls freely.
Figure 4. Unloading the Cabinet
8. With the cabinet supported, slowly pull the pallet away from the
cabinet (see Figure 5).
Figure 5. Removing the Pallet
9. Roll the cabinet to the desired location.

UPS SETUP
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Two-High UPS Cabinets
To remove a two-high UPS from the shipping pallet:
1. Remove the M10 bolt securing the vertical bracket to the pallet (see
Figure 6).
2. Remove and retain the three M4 screws securing the vertical
bracket to the UPS. Remove the vertical bracket.
M10 Bolt
M4 Screws
Figure 6. Removing the Vertical Bracket
3. Reinstall the M4 screws to the UPS (see Figure 7).
M4 Screws
Figure 7. Reinstalling the M4 Screws

UPS SETUP
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4. Repeat Steps 1 through 3 to remove the vertical bracket on the
other side.
5. Remove the front cover from the bottom cabinet to access the
front shipping bracket.
Press and release the handle latch at the bottom of the cover and
then lift the cover up and off the cabinet.
6. Remove the three M10 bolts securing the rear shipping pad to the
pallet and remove the shipping pad (see Figure 8).
NOTE Hold the back of the cabinet so that the bolts can be removed easily without the
cabinet rolling backward.
7. Remove the two M10 bolts securing the front shipping bracket and
remove the bracket.
If needed, adjust the leveling feet to release the bracket.
Front Shipping
Bracket
Shipping Pad
M10 Bolts
M10 Bolts
Figure 8. Removing the Front Shipping Bracket and Shipping Pad