EchoStar Hughes 9502 ATEX User manual

Hughes 9502 ATEX and
C1D2 Compliant Terminal
User Guide
3500782-0001
Revision E
July 19, 2022
11717 Exploration Lane, Germantown, MD 20876
Phone [phone] Fax [phone]

Copyright © 2013, 2017, 2020, 2022 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the
written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown,
Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other
trademarks are the property of their respective owners.

Contents
3500782-0001 Revision E
3
Contents
Understanding safety alert messages .................................................... 5
Messages concerning personal injury / Messages concernant des blessures
corporelles..............................................................................................................5
Messages concerning property damage / Messages concernant des dommages
matériels ................................................................................................................6
Safety symbols.......................................................................................................6
Chapter 1
Product description .............................................................................. 13
Hazardous locations / Emplacement dangereux .................................................13
Contents of the Hughes 9502 kit .........................................................................14
Optional mounting accessories ...........................................................................15
Main features of the 9502...................................................................................15
Interfaces .............................................................................................................16
Terminal specifications........................................................................................18
Information for maintenance ..............................................................................19
For users: ........................................................................................................19
For distribution providers:..............................................................................19
Date of manufacture............................................................................................19
Manufacturer contact..........................................................................................19
Chapter 2
Configuration via Web UI ..................................................................... 21
Web UI layout ......................................................................................................21
Home tab........................................................................................................21
Status bar........................................................................................................23
Connections tab..............................................................................................26
Settings tab.....................................................................................................30
M2M page ......................................................................................................35
Security passwords.........................................................................................37
Enhanced Security Settings page....................................................................38
SMS pages.......................................................................................................40
Chapter 3
Operational features............................................................................. 41
LEDs......................................................................................................................41
Function button ...................................................................................................41
Network mode.....................................................................................................41
NAT mode.......................................................................................................41
NAPT mode.....................................................................................................42
Relay mode.....................................................................................................42
PPPoE mode....................................................................................................42
Remote control....................................................................................................43
Remote upgrade and file transfer........................................................................44

4
Contents
3500782-0001 Revision E
Security ................................................................................................................44
Wake on LAN (any packet)...................................................................................44
Serial pin power control.......................................................................................45
ATC.......................................................................................................................45
Watchdog.............................................................................................................45
GNSS.....................................................................................................................45
Chapter 4
Installation instructions ....................................................................... 47
Warning / Avertissement .....................................................................................47
Inspecting the parts .............................................................................................47
Optional installation items: .................................................................................47
Determining where to install the ODU ................................................................47
ODU installation using the basic fix mount kit; (P/N 3004066-0002)..................49
Mounting the azimuth elevation bracket............................................................51
Mounting the azimuth elevation bracket onto the pole .....................................51
Attaching RF cable to ODU ..................................................................................52
Attaching RF cable to the Hughes 9502 IDU........................................................52
Installing the SIM Card.........................................................................................53
Connecting power leads to the Hughes 9502 IDU...............................................54
Powering up the Hughes 9502.............................................................................55
Coverage map......................................................................................................56
Operation in the MEAS footprint....................................................................57
Operation in the Russian Federation..............................................................59
Pointing the ODU.................................................................................................60
LED flow chart......................................................................................................62
Adjusting the azimuth and elevation of the ODU................................................63
Exit pointing mode...............................................................................................64
Chapter 5
Lightning protection and safety ........................................................... 65
Lightning and grounding precautions / La foudre et la terre précautions...........65
Disclaimer / Avertissement..................................................................................66
Chapter 6
AT unsolicited response codes.............................................................. 67
Chapter 7
Troubleshooting.................................................................................... 71
PDP context activation errors..............................................................................72
Chapter 8
Regulatory notices................................................................................ 73
EU Declaration of Conformity..............................................................................73
FCC compliance / Conformité FCC .......................................................................73
IC compliance / Conformité IC .............................................................................73
EU WEEE (Waste Electrical and Electronic Equipment) directives......................74
Hazardous locations / Emplacement dangereux .................................................74

Understanding safety alert messages
3500782-0001 Revision E
5
Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety
alert messages.
Messages d'alerte de sécurité attirent l'attention sur les dangers potentiels et de
vous dire comment les éviter. Ces messages sont identifiés par un signal mots
DANGER, AVERTISSEMENT, ATTENTION, ou avis, comme illustré ci-dessous. Pour
éviter des dommages matériels, des blessures ou la mort dans certains cas possible
de lire et de respecter tous les messages d'alerte de sécurité.
Messages concerning personal injury / Messages concernant des
blessures corporelles
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
Le signal de DANGER mots, AVERTISSEMENT et ATTENTION indiquer les dangers qui
pourraient entraîner des blessures ou, dans certains cas la mort, comme expliqué ci-
dessous. Chacun de ces mots du signal indique la gravité du danger potentiel.
DANGER indicates a potentially hazardous situation which, if not avoided, will
result in death or serious injury.
DANGER indique une situation potentiellement dangereuse qui, si elle n'est pas
évitée, entraînera la mort ou des blessures graves.
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in serious injury.
AVERTISSEMENT indique une situation potentiellement dangereuse qui, si elle
n'est pas évitée, pourrait entraîner des blessures graves.

6
Understanding safety alert messages
3500782-0001 Revision E
CAUTION indicates a potentially hazardous situation which, if not avoided,
could result in minor or moderate injury.
ATTENTION indique une situation potentiellement dangereuse qui, si elle n'est
pas évitée, pourrait entraîner des blessures mineures ou modérées.
Messages concerning property damage / Messages concernant
des dommages matériels
A NOTICE concerns property damage only.
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not
personal injury.
AVIS est utilisée pour les messages concernant les dommages matériels,
des dommages au produit ou de dysfonctionnement, de perte de données
ou d'autres résultats indésirables, mais des blessures non personnelles.
Safety symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other
symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other hazard symbols are used
in this document they are identified in this section.
Le symbole générique d'alerte suivant
attire l'attention sur un danger potentiel de risque de blessures. Il apparaît à côté
des mots DANGER, AVERTISSEMENT et ATTENTION dans le cadre de l'affichage
d’alerte. D'autres symboles peuvent apparaître à côté de DANGER, AVERTISSEMENT
ou ATTENTION pour indiquer un type spécifique de danger (par exemple, un incendie
ou un choc électrique). Si d’autres symboles de danger sont utilisés dans ce
document, ils sont décrits dans cette section.

Understanding safety alert messages
3500782-0001 Revision E
7
Additional symbols / Symboles supplémentaires
This document uses the following hazard symbols:
Warning Potential Radio Frequency (RF) hazard. Where you
see this alert symbol and WARNING heading, strictly follow
the warning instructions to avoid injury to eyes or other
personal injury.
Avertissement Danger possible de Fréquence Radio (RF). A
la vue de ce symbole d’alerte et du terme AVERTISSEMENT,
suivez rigoureusement les instructions d'avertissement afin
d’éviter une blessure aux yeux ou toute autre blessure.
Warning Where you see this alert symbol and WARNING
heading, strictly follow the warning instructions to avoid
personal injury.
Avertissement A la vue de ce symbole d’alerte et du terme
AVERTISSEMENT, suivez rigoureusement les instructions
d'avertissement pour éviter toute blessure.
Danger Electric shock hazard: Where you see this alert
symbol and DANGER heading, strictly follow the warning
instructions to avoid electric shock injury or death.
Danger Risque de choc électrique: A la vue de ce symbole
d’alerte et du terme DANGER, suivez rigoureusement les
instructions d'avertissement pour éviter tout choc électrique
ou blessure mortelle.
Warnings for Satellite Terminal / Avertissements pour le Terminal Satellite
Do not stand in front of the ODU (Antenna) This device
emits radio frequency energy. To avoid injury, do not place
head or other body parts in front of the satellite ODU when
system is operational. Maintain a distance of 1 m or more
from the front of the Satellite Terminal ODU.
Ne pas se tenir en face de l'ODU (antenne) Cet appareil
émet une énergie de fréquence radio. Pour éviter toute
blessure, ne placez pas la tête ou toute autre partie du corps
en face de l'ODU satellitaire lorsque le système est
opérationnel. Maintenez une distance de 1 m ou plus par
rapport à l’ODU du terminal satellitaire.

8
Understanding safety alert messages
3500782-0001 Revision E
General Handle your Satellite Terminal with care. Avoid
exposing your Satellite Terminal to extreme hot or cold
temperatures outside the range -40ºC to +75ºC.
Avoid placing the Terminal close to cigarettes, open flames
or any source of heat.
Changes or modifications to the Terminal not expressly
approved by Hughes Network Systems will void the
Warranty and could void your authority to operate this
equipment.
Only use a soft damp cloth to clean the Terminal.
To avoid impaired Terminal performance, please ensure the
unit’s ODU is not damaged or covered with foreign material
like paint or labeling.
When inserting the SIM, do not bend it or damage the
contacts in any way. When connecting the interface cables,
do not use excessive force.
Général Manipulez votre terminal satellitaire avec soin.
Évitez d'exposer votre terminal satellitaire à des
températures extrêmement chaudes ou froides en dehors de
la plage -40 º C à 75 º C.
Évitez de placer le terminal à proximité de la cigarette, de
flammes nues ou de toute source de chaleur.
Les changements ou modifications apportées au Terminal et
non expressément approuvées par Hughes Network Systems
annulent la garantie et peuvent annuler votre droit à utiliser
cet équipement.
Utilisez uniquement un chiffon doux humide pour nettoyer le
terminal.
Pour éviter toute dégradation des performances du
terminal, veuillez vous assurer que l’ODU de l'unité n'est pas
endommagée ou recouverte d’un corps étranger, comme de
la peinture ou de l'étiquetage.
Lorsque vous insérez la carte SIM, ne pas la plier ni
endommager les contacts en aucune manière. Ne pas forcer
lors de la connexion des câbles d’interface.
In the vicinity of blasting work and in explosive
environments Never use the Satellite Terminal where
blasting work is in progress. Observe all restrictions and
follow any regulations or rules. Areas with a potentially
explosive environment are often, but not always, clearly
marked.

Understanding safety alert messages
3500782-0001 Revision E
9
A proximité de travaux de dynamitage et
d’environnements explosifs N'utilisez jamais le terminal
satellitaire près de travaux de dynamitage en cours.
Respectez toutes les restrictions et suivez toutes les
instructions ou la règlementation. Les zones présentant une
atmosphère potentiellement explosive sont généralement,
mais pas toujours, clairement signalées.
Qualified Service Do not attempt to disassemble your
Satellite Terminal. The unit does not contain consumer-
serviceable components. Only qualified service personnel
may install or repair equipment.
Service Qualifié N'essayez pas de démonter votre terminal
satellitaire. L'unité ne contient pas de composants
réparables par le consommateur. Seul le personnel qualifié
peut installer ou réparer le matériel.
Installation: Installation of Hughes 9502 (P/N 3500509-0004
or -0006) terminal must comply with NEC Article 501 for
Class I Division 2 hazardous location.
Note: This equipment is suitable for use in hazardous
locations Class I, Division 2, Groups A,B,C,D, or non-
hazardous locations only.
This equipment is suitable for use in hazardous locations
ATEX Group II, Category 3, as defined by the device marking;
II 3G Ex ic IIC T5 Gc
Installation:L'installation du terminal Hughes 9502 (P/N
3500509-0004 ou -0006) doit être conforme à l'article 501
NEC pour tout emplacement dangereux de type Classe I
Division 2.
Note:Cet appareil convient a l'utilisation uniquement dans
des emplacements de type Classe I, Division 2,
Groupes A,B,C,D, ou non-dangereux.
Cet appareil convient a l'utilisation uniquement dans des
emplacements de type ATEX Groupe II, Catégorie 3, comme
indiqué par l’étiquettage:
II 3G Ex ic IIC T5 Gc

10
Understanding safety alert messages
3500782-0001 Revision E
Accessories Use Hughes approved accessories only. Use of
non-approved accessories may result in loss of performance,
damage to the Satellite Terminal, fire, electric shock or
injury.
Accessoires Utilisez uniquement des accessoires approuvés
par Hughes. L’utilisation d’accessoires non approuvés peut
entraîner une dégradation de performance, un
endommagement du terminal satellitaire, un incendie, une
électrocution ou des blessures.
Connecting Devices Never connect incompatible devices to
the Satellite Terminal. When connecting the Satellite
Terminal to any other device, read the device’s User Manual
for detailed safety instructions.
Connexion de périphériques Ne jamais connecter des
périphériques incompatibles au terminal satellitaire. Lors du
raccordement du terminal satellitaire à un autre appareil,
lire le manuel utilisateur du périphérique pour les
instructions détaillées de sécurité.

Understanding safety alert messages
3500782-0001 Revision E
11
Pacemakers The various brands and models of cardiac
pacemakers available exhibit a wide range of immunity
levels to radio signals. Therefore, people who wear a cardiac
pacemaker and who want to use a Satellite Terminal should
seek the advice of their cardiologist. If, as a pacemaker user,
you are still concerned about interaction with the Satellite
Terminal, we suggest you follow these guidelines:
•Maintain a distance of one meter from the front and
sides of the ODU and your pacemaker;
•Refer to your pacemaker product literature for
information on your particular device.
If you have any reason to suspect that interference is taking
place, turn off your Satellite Terminal immediately.
Stimulateurs Cardiaques Les différentes marques et modèles
de stimulateurs cardiaques disponibles présentent un large
éventail de niveaux d'immunité aux signaux radio. Par
conséquent, les personnes qui portent un stimulateur
cardiaque et qui veulent utiliser un terminal satellitaire
doivent demander l'avis de leur cardiologue. Si, en tant
qu'utilisateur de stimulateur cardiaque, vous êtes toujours
soucieux d’une éventuelle interaction avec le terminal
satellitaire, nous vous suggérons de suivre ces directives:
•Maintenez un mètre de distance entre votre stimulateur
cardiaque et l'avant ou les côtés de l'ODU;
•Reportez-vous à la documentation de votre stimulateur
cardiaque pour toute information spécifique à celui-ci.
Si vous avez un doute que des interférences se produisent,
éteignez votre terminal satellitaire immédiatement.
Hearing Aids Most new models of hearing aids are immune
to radio frequency interference from Satellite Terminals that
are more than 2 meters away. Many types of older hearing
aids may be susceptible to interference, making it very
difficult to use them near a Terminal. Should interference be
experienced, maintain additional separation between you
and the Satellite Terminal.
Appareils Auditifs La plupart des nouveaux appareils
auditifs sont insensibles aux interférences dues aux
fréquences radio des terminaux satellitaires situés à plus de
2 m. De nombreux modèles plus anciens peuvent être
sensibles aux interférences, ce qui les rend très difficiles à
utiliser à proximité d’un terminal. En cas d’interférences
détectées, veuillez maintenir une distance supplémentaire
entre vous et le terminal.

12
Understanding safety alert messages
3500782-0001 Revision E
Electrical Storms installation of the Satellite Terminal during
electrical storms may result in severe personal injury or
death.
Orages Electriques L’installation d’un terminal satellitaire
pendant un orage électrique peut entrainer des blessures
graves ou mortelles.
Protective Earth Grounding is recommended by Hughes for
both the IDU and the ODU equipment. Please consult
professional local advice for these requirements.
Une mise à la terre de protection est recommandée par
Hughes à la fois pour l'IDU et le matériel ODU. Veuillez
consulter un conseil professionnel local pour ces
spécifications

Chapter 1 • Product description
3500782-0001 Revision E
13
Chapter 1
Product description
Hazardous locations / Emplacement dangereux
The Hughes 9502 terminal (P/N 3500509-0004 or -0006) is suitable for use in
hazardous locations:
•Class I, Division 2, Groups A,B,C,D
•ATEX Group II, Category 3
as defined by the device markings (Figure 1).
Le terminal Hughes 9502 (P/N 3500509-0004 ou -0006) convient a l'utilisation
uniquement dans des emplacements dangereux:
•Classe I, Division 2, Groupes A,B,C,D
•ATEX Groupe II, Catégorie 3
comme indiqué par l’étiquettage (Figure 1).
Figure 1: Hazardous locations device markings
USB connector. For use in Hazardous Locations, only connect a USB device which is
certified USB compliant to supply Imax 0.5A
Connecteur USB. En cas d'utilisation dans un endroit dangereux, brancher
uniquement un périphérique USB certifié conforme USB pour fournir un courant
Imax de 0.5A
Installation: Installation of Hughes 9502 (P/N 3500509-0004 or -0006) must
conform to NEC Article 501 Class I, Division 2, rules.
Installation: L'installation du terminal Hughes 9502 (P/N 3500509-0004 ou -0006)
doit être conforme à l'article 501 NEC pour tout emplacement dangereux de type
Classe I Division 2.

14
Chapter 1 • Product description
3500782-0001 Revision E
Contents of the Hughes 9502 kit
The Hughes 9502 Kit (P/N 3500509-0004) is a two piece design that comes with an
Indoor Unit (IDU), an Outdoor Unit (ODU) and a 10 meter RF cable that has an N
type connection at both ends and an N to TNC adapter inside the cable bag for
connection to the IDU.
Note: THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I, DIVISION 2, GROUPS A, B,
C , D OR NON-HAZARDOUS LOCATIONS ONLY
Figure 2: IDU P/N 3500563-0004, -0006, or -0009
Figure 3: RF Cable with N to TNC adapter P/N 3500634-0001
Figure 4: ODU P/N 3500564-0001 or -0002

Chapter 1 • Product description
3500782-0001 Revision E
15
Optional mounting accessories
The IDU can be mounted using the IDU strap (P/N 3500617-0001) if desired. Strap
will require 4 each mounting bolts either M3.5 or 6/32” (not included).
Figure 5: IDU mounting strap
The ODU can be mounted using the Basic Fixed Mount Kit (P/N 3004066-0002) or by
using the azimuth elevation bracket (P/N 1022994-0022) and an existing 1.5”
diameter pole.
Figure 6: Azimuth/elevation bracket
Main features of the 9502
The main features of the Hughes 9502 terminal are listed below:
•Use of Internet Protocol (IP) via the BGAN satellite network
•Remote Management
—Web UI interface
—SMS Control
—AT Command Control
—Log file upload
—Terminal configuration
—Remote firmware upgrade
•Power Savings and Sleep Mode
•IP Watchdog
•Install Mode
•XL-band ready
•NAT, NAPT, Relay and PPPoE Modes
•Auto Power ON when power is applied

16
Chapter 1 • Product description
3500782-0001 Revision E
•Automatic PDP Context Activation (Static or DHCP)
•Dedicated M2M Web UI
•Security
—Ethernet MAC Filtering
—Administration Password
—SMS Control password
—White List for SMS control
—AT Command password lock
—Enhanced security to lock local access
—SIM Personalization
•Phone-to-SIM
•DP SIM Lock
•SP SIM Lock
Interfaces
The Hughes 9502 has the following interfaces:
•Ethernet connection (RJ45)
•USB 1.1 connection (USB Type-B) for PC to configure terminal (requires
installation of Hughes USB driver. See bgan.hughes.com)
For use in Hazardous Locations, only connect a USB device which is certified USB
compliant to supply Imax 0.5A
•TNC type RF connector on IDU and N-type RF connector on the ODU
•Integrated GPS receiver and L-band ODU
•RS232 serial interface (DB9 male, DTE) to external NMEA 0183 based GNSS
device (e.g., GLONASS receiver). This port cannot be used for serial data.
•3 LED status display and a single function button
•3.5 mm stereo audio jack for audio tone or voltage level to assist in ODU
pointing
•USIM card slot behind SIM door

Chapter 1 • Product description
3500782-0001 Revision E
17
Figure 7: Front side view of IDU
Figure 8: Back side view of IDU
WARNING EXPLOSION HAZARD - DO NOT DISCONNECT EQUIPMENT UNLESS
POWER HAS BEEN SWITCHED OFF OR THE AREA IS KNOWN TO BE NON-
HAZARDOUS and AVERTISSEMENT - RISQUE D’EXPLOSION - AVANT DE
DÉCONNECTER L’EQUIPEMENT, COUPER LE COURANT OU S’ASSURER QUE
L’EMPLACEMENT EST DÉSIGNÉ NON DANGEREUX

18
Chapter 1 • Product description
3500782-0001 Revision E
Terminal specifications
Table 1: Terminal specifications
Technical Specifications
Satellite TX Frequency
@ 1626.5 –1675MHz
Satellite RX Frequency
@ 1518 –1559 MHz
GPS Frequency
@ 1574.42 –1576.42 MHz
9502 Indoor Unit Weight:
1.12 Kg
9502 Indoor Unit Dimensions:
150 mm x 200 mm x 45 mm
9502 External Antenna Weight:
1.85 Kg (exclude mount and cable)
9502 External Antenna Dimensions:
385 mm x 385 mm x 33 mm
Operating Temperature
-40oC to +75oC
Storage Temperature
-55oC to +75oC
Humidity
95% RH at +40oC
9502 External Antenna Wind loading
Survival wind loading up to 100 mph
9502 Indoor Unit Water and Dust
IP-40 Compliant
9502 External Antenna Water and Dust
IP-65 Compliant
Nominal Input Voltage and Max Current
+12VDC /+24VDC 1.5A / 0.75A
Minimum/Maximum input voltage
+10.8VDC / +26.4VDC
Max in rush current at 10V
Up to 7 Amps for 100us
Data Connectivity:
RJ45 connector (Ethernet 10BaseT)
USB –Type B (USB 1.1 for configuration PC)
Other Features:
Single external BGAN Satellite and GPS antenna connection
GPS module inside Indoor Unit
3 status LEDs
Antenna pointing audio tone and voltage level indicator
through audio jack
SIM/USIM Slot (behind SIM door)
Conformal coating. In accordance with EN 60079-11 (Explosive Atmospheres –Part
11: Equipment Protection by Intrinsic Safety “i”) a single coat of conformal coating
has been drop-applied to required components to adequately prevent conductive
parts from protruding through the coating.
In the new 3500563-0009 modem unit, the conformal coating is no longer required.

Chapter 1 • Product description
3500782-0001 Revision E
19
Information for maintenance
In the event that a Hughes 9502 terminal develops a problem, please follow the
instructions below.
For users:
Please contact the company that you purchased the Hughes 9502 terminal from so
that they can request an RMA from Hughes for your terminal.
For distribution providers:
Should a Hughes 9502 terminal need to be returned for repair, an RMA will be
required.
•To request an RMA access the Customer Care Portal at
https://customergateway.hns.com
•Alternatively, an RMA may be requested via Email to [email protected]
•Ship the unit to the Hughes repair center at the following address; be sure to
include the RMA number on the address label.
Hughes Network Systems
Attn: RMA # XXXXXXXXX
Material Return Center
16060 Industrial Drive
Gaithersburg, MD 20877
USA
Date of manufacture
If it is necessary to determine the date of manufacture of a unit, e-mail Hughes at
MobileSatelliteSuppor[email protected]om and provide the IMEI from the unit label.
Manufacturer contact
For other general queries, contact Hughes at:
11717 Exploration Lane, Germantown, MD 20876, USA
[phone]
www.hughes.com

20
Chapter 1 • Product description
3500782-0001 Revision E