Thuraya XT-PRO User manual

XT-PRO DUAL User Guide English 1
The XT-PRO DUAL is a satellite and GSM phone with dual-SIM capability.
Please read carefully and make yourself familiar with the safety measures
and user instructions in this manual before you start using your Thuraya
XT-PRO DUAL. This will help you to get the most out of your phone.
For your safety
The following guidelines will help you to use your Thuraya XT-PRO DUAL
safely.
SWITCH ON SAFELY
Do not switch on the phone where wireless phone use is prohibited
or when it may cause interference or danger.
SWITCH OFF IN HOSPITALS
Follow any restrictions that are advised in a hospital.
Switch o the phone near medical equipment.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the
vehicle while driving. Your rst consideration while driving should
be road safety.
SWITCH OFF IN AIRCRAFT
Follow any restrictions.
Wireless devices can cause harmful interference to aircraft’s
navigation and communication systems.
Genuine accessories
Use only Thuraya approved accessories for your phone.
●Please be aware of dangers when using accessories which are not
certied by Thuraya. Diering electrical specications can damage
your Thuraya XT-PRO DUAL, such accessories may void your device’s
warranty and can be potentially harmful.
●Only qualied personnel may install or repair this product.
●Do not short-circuit the battery. Short-circuiting the terminals may
damage the battery or the connecting object.
●Do not expose to temperatures exceeding 90 degrees Celsius.
Caution
•RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
•DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Before you start

2User Guide English XT-PRO DUAL
Before you start
Taking care of your Thuraya XT-PRO DUAL
The suggestions below will help you to maintain your phone in good
condition and to protect your warranty coverage.
●If your device gets wet, remove the battery immediately and allow the
device to dry completely before replacing it. Liquids or moisture can
contain minerals that can damage electronic circuits.
●Do not use or store the device in dusty or dirty areas. Its moving parts
and electronic components can be damaged.
●Do not store the device in very hot areas. High temperatures can
shorten the life of the device and damage batteries.
●Do not store the device in very cold areas. When the device returns to
its normal temperature, moisture can form inside the device and can
damage electronic circuit boards.
●Do not attempt to open the device other than as instructed in this
guide.
●Unauthorized antennas, modications, or attachments could damage
the device and may violate regulations governing radio devices.
Precautions for Thuraya XT-PRO DUAL
Your Thuraya XT-PRO DUAL is jet water resistant, dust resistant and shock
proof. To ensure proper protection, make sure the following parts are
assembled properly:
●USB/UDC cover
●Battery
●Earphone jack cover
●Antenna jack cover
Note
If these parts are not attached properly, it may cause water or dust ingress
resulting in a malfunction.

XT-PRO DUAL User Guide English 3
Before you start
Unpacking your Thuraya XT-PRO DUAL
Your package contains the following items:
Handset Battery Travel Charger
Earphones Data Cable Support CD
Infosheet User Guide &
Accessory Sheet
Car Charger
Parts description
19 20
16
14
13
12
17
15
18
1
2
11
3
9
46
78 5
10
1SAT antenna
2Tracking button
3SOS button
4Left soft key
5Call key
6Navigation keys
7Selection key
8Right soft key
9End key
:Alphanumeric keypad
;Microphone
<Wrist strap hole
=Earphone jack
>Volume buttons
?RF connector
@Speakerphone
ABattery release
BSIM card holders
CData cable jack
DMicro USB/Charger jack

4User Guide English XT-PRO DUAL
SIM cards
The dual-SIM capability of the XT-PRO DUAL allows you to insert a
mini SIM card for satellite services and a micro SIM card for GSM services.
GSM SIM card slot
SAT SIM card slot
Note
The phone can be used with one or two SIM cards, either in the GSM SIM card
slot, in the SAT SIM card slot, or in both.
Turning on and connecting to the network
Press and hold for two seconds and when the Thuraya XT-PRO DUAL
is powered on, the phone will search for the network and acquire location
information. Upon successful registration to the network, the phone will
display the information on the home screen according to your chosen
network mode. When using the phone in satellite mode, please ensure
that the SAT antenna is fully extended and that you have direct line of
sight to the satellite which is not obstructed by high buildings, trees or
mountains. The SAT antenna does not need to be extended when using
the phone in GSM mode.
SAT only GSM only SAT & GSM Always on
Note
If the satellite signal icon is flashing, the phone is yet to receive location
information which is required for use in satellite mode. Once the flashing stops,
you will be able to make a call or send a message in satellite mode.
Before you start

XT-PRO DUAL User Guide English 5
Before you start
XT-PRO DUAL home screen
Status bar
Satellite network information
GSM network information
Available soft key functions
Active call
Roaming
Weak signal. Point antenna towards satellite.
No satellite SIM
Satellite SIM blocked
No GSM SIM
GSM SIM blocked
Satellite SIM loading
GSM SIM loading
SOS call
Earphone connected
Satellite call divert
Speakerphone
SOS activated
Silent
Ciphering (call encryption) is o
GmPRS connecting
(blinking icon during a GmPRS connection)
GmPRS paused
GSM call divert
Satellite & GSM call divert
SOS failed (call barring active)
SOS message sending
SOS message failed
Unread SMS
Voice mail + SMS
Tracking message sending
Alarm
Voice mail
SMS inbox full
Tracking activated
Schedule reminder
Sending and receiving data from an external
device
Tracking SMS failed
Tracking failed (call barring active)
Satellite signal
GSM signal
Satellite mode o

6User Guide English XT-PRO DUAL
Getting started
Overview of the XT-PRO DUAL menu
Messages
1New Message
2Inbox
3Drafts
4Sent messages
5Outbox
6Templates
7Settings
8Info message
9Memory status
10 Delete messages
Contacts
1Search
2Add contact
3Group
4Speed dial
5Copy
6Delete
7Memory status
Sounds
1Ringtones
2Ringing type
3Incoming message tone
4Outgoing message tone
5Keypad tone
6Startup sound
7Volume
Call logs
1Missed calls
2Received calls
3Outgoing calls
4Delete
5Call duration
Organizer
1Calendar
2Calculator
3Notes
Clock
1Alarm
2Stopwatch
3World time
4Time/Date
Settings
1Phone
2Call
3Data settings
4Language
5Setup wizard
6My numbers
Tracking
1Tracking by Time
2Tracking by Distance
3Tracking by Area
Navigation
1Current position
2Waypoints
3Position logging
4Navigation systems
Network
1Network selection
2Network searching
3Preference
4SAT registration
Security
1PIN code
2Security code
3Barring code
4Fixed dialing
5Closed user group
6IMEI number
7S/W version
8Soft reset
9Factory reset
SOS
1Call recipient
2Message recipient(s)
3SOS message (SMS)
4SOS message (email)
5Message interval
6Output format

XT-PRO DUAL User Guide English 7
Getting started
Dual-mode settings on the XT-PRO DUAL
When using the XT-PRO DUAL for the rst time, the Network mode must be
congured using the setup wizard. Please note that these settings can be
changed at any time by going to Menu >Network >Network selection.
Under Network mode, choose from:
SAT only
Use this mode when you plan to stay outside of GSM coverage or want to
avoid GSM roaming charges.
GSM only
Use this mode when you do not intend to use satellite functionality.
SAT & GSM Always On
Use this mode when you plan to move between satellite and GSM
coverage so you can avail of the most economical mode.
This setting requires the use of two SIM cards.
For outgoing voice calls and messages the default setting must be chosen
from the following options:
●Use SAT
All outgoing calls/messages will be made in satellite mode.
●Use GSM
All outgoing calls/messages will be made in GSM mode.
●Always ask
Before every outgoing call/message, you will be asked whether to use
satellite or GSM for that particular call or message.

8User Guide English XT-PRO DUAL
Calls
Making a call
To make a call, enter a phone number using the keypad or choose a saved
contact and then press the Call key. If you selected Always Ask, choose
whether to make a GSM call or a SAT call.
Receiving a call
To receive a call, press the Call key or any key on the keypad.
During a call
During a call, you can mute the call or put the call on hold from the
Options menu. Also, call waiting is available if you receive an incoming
call during an ongoing call.
Swapping calls
If you have multiple ongoing calls, you can swap between the calls.
Swapping between satellite calls: Options > Swap
Swapping between GSM calls: Options > Swap
Swapping from satellite to GSM calls or vice versa: choose To SAT or To GSM
Getting started
Conference calls
1. During an active call, go to Options > New call. The rst call is
automatically put on hold.
2. Call the other user’s phone number.
3. To add the rst user into the conference call, go to Options >
Conference.
4. During a conference call, to speak with a user in private, select the user
and go to Options > Private. All other calls are put on hold
automatically.
You can include up to 6 users in the conference call by repeating steps 1
to 3.
Note
Satellite calls can be conferenced only with other satellite calls, and GSM calls can
be conferenced only with other GSM calls.

XT-PRO DUAL User Guide English 9
Getting started
Contacts
The Contacts menu helps you to manage your address book by saving
and editing contacts on your phone.
Adding a contact
1. Enter a phone number and press the Selection key.
Or go to Contacts > Add contact.
2. Select the storing location (phone, SAT SIM or GSM SIM) and phone
number information.
Note
You can also copy contacts between your SAT SIM, GSM SIM and phone.
Managing Groups
An easy way to manage contacts in your contact list is to add them to a
Group. This will allow you to set specic ringtones for evey Group and to
send SMSs to all members of a Group. To add a contact to a Group, go to
Menu > Contacts > Group > Select the group > Options > Add.
Adding contacts to Speed dial
To add a contact to Speed dial, go to Menu > Contacts > Speed dial.
Select the desired key and select Options > Assign.
Note
To check the number of available and used contacts on the SAT SIM, GSM SIM or
phone, go to Contacts > Memory status.

10 User Guide English XT-PRO DUAL
Getting started
Messages
Easily read, create and send messages using the Messages menu.
Sending messages
1. To send a new message, go to Menu > Messages > New message
and you may choose to send an SMS, SMS to email, or Fax.
2. Enter the message.
3. Add the information of the recipient(s).
4. Select Options > Send.
5. If you selected Always Ask, choose whether to send as a GSM message
or a SAT message.
Note
Press the *key for symbol entry, the # key for switching between numbers and
text, and Options > AutoText for predictive text entry.
Deleting messages
Delete messages one at a time by selecting the message and going to
Options > Delete. To delete all the messages in a selected folder, go to
Menu > Messages > Delete messages.
Navigation
The navigation feature on your Thuraya XT-PRO DUAL is a powerful tool
that allows you to use location information in various ways. It supports
GPS, BeiDou, Glonass and Galileo for maximum accuracy and exibility.
●Find your current coordinates.
●Enter waypoints to navigate to a specic position using the electronic
compass.
●Log your position on a map at a preset interval ranging from once
every second to once an hour.
●Choose the navigation system you wish to use (GPS, GPS and BeiDou,
GPS and Glonass, GPS and Galileo).
To use the built-in compass and see the navigation sensitivity, go to Menu
> Navigation > Current position and use the left/right navigation keys.

XT-PRO DUAL User Guide English 11
SOS
The Thuraya XT-PRO DUAL allows you to make an SOS call and/or send
SOS messages to pre-determined recipients at the press of a button.
●Program an SOS call recipient.
●Program up to 10 SOS message recipients (SMS and email).
●Include separate SOS messages for SMS recipients and email recipients.
●Choose frequency of outgoing SOS Messages (every 3 minutes to
every 24 hours).
●Change the format in which your coordinates will be received.
Once SOS has been set up and at least one of either SOS Call or SOS
Message are checkmarked, press the SOS button on the side of the
XT-PRO DUAL to activate it (the SOS icon will be shown in the status bar as
per your conguration). To deactivate, press the right soft key ‘Stop SOS’
from the home screen.
Note
Activate SOS even when the XT-PRO DUAL is switched off by pressing and
holding the SOS button for 3 seconds.
Tracking
The Thuraya XT-PRO DUAL can be used to send your coordinates to
pre-dened numbers via SMS or email based on preset time intervals,
amount of distance moved or when moving outside of a preset geofence.
●Program up to 10 message recipients (SMS and/or email)
●Change the format in which your coordinates will be received
Tracking by Time
Coordinates will be sent at preset time intervals. Choose frequency of
outgoing messages (every 3 minutes to every 24 hours).
Tracking by Distance
Coordinates will be sent based on the amount of distance the user has
moved. Choose distance interval for outgoing messages (every 10 meters
to every 10,000 kilometers).
Getting started

12 User Guide English XT-PRO DUAL
Getting started
Tracking by Area (Geofence)
●Coordinates will be sent if the user moves out of a predesignated
geofence. Choose the number of points to create the geofence (3
points to 7 points).
●Enter the coordinates in consecutive order to form a closed polygon.
Geofence
For example, you have chosen to set up a geofence with 7 coordinates to
form the polygon on the right side and have activated Tracking by Area. If
you are inside the Geofence, e.g. moving along the blue line, no
coordinates will be sent. However, if you are outside the Geofence, e.g.
moving along the green line, your coordinates will be sent as outgoing
messages every 3 minutes, until you reach back inside the Geofence or
deactivate Tracking.
P1
N3.48659
E72.79666
P7
N3.48505
E72.79313
P6
N3.48188
E72.79385 P5
N3.48158
E72.80048
P4
N3.47926
E72.80639
P3
N3.48348
E72.81031
P2
N3.48647
E72.80644
N3.48000
E72.80700
Moving along the blue line - No Tracking
Moving along the green line - Tracking
Note
How to activate and deactivate tracking once it is set up:
•To activate, press the Tracking button or go to Menu > Tracking > Options
> Start tracking (the Tracking icon will then start blinking in the status bar).
•To deactivate while in use, short press the right soft key from the home screen
or go to Menu > Tracking > Options > Stop tracking.

XT-PRO DUAL User Guide English 13
Getting started
Additional features
The Thuraya XT-PRO DUAL includes a variety of productivity features:
Use the Organizer of your Thuraya XT-PRO DUAL for a range of
convenient features such as scheduling appointments, using the built-in
calculator and writing notes.
Use the Clock menu to set the date and time, set alarms, and use the
stopwatch and world time.
In the Sounds menu you can choose and adjust the ringtones and
notication sounds of your XT-PRO DUAL.
Use the Security menu to congure phone and SIM codes and set up the
Fixed dialing and Closed User Group network features. In addition, check
the IMEI number and software version of your phone or perform a phone
reset.
Call notification for satellite calls
Your Thuraya XT-PRO DUAL allows you to receive a notication of an
incoming satellite call even if your satellite signal is too weak to receive
the call itself. This is particularly useful when the Thuraya XT-PRO DUAL is
in your pocket with the antenna stowed and only has a weak satellite
signal:
1. Fully extend the antenna of your Thuraya XT-PRO DUAL.
2. Ensure that you have direct line of sight to the satellite.
3. As soon as the signal strength is strong enough, the warning
disappears from the display. You can now accept the call as usual by
pressing the Call key.

14 User Guide English XT-PRO DUAL
Using your Thuraya XT-PRO DUAL
Thuraya Short Codes
Use these short codes to access some common services that are available
on the Thuraya network (accessible only with Thuraya SIM cards).
Call services:
Service Number Description
Thuraya Customer Care 100 Contact a Thuraya Customer Care
representative 24 hours a day.
Thuraya Voicemail Service 123 Access your voicemail and voicemail
settings.
Prepaid main menu 150
Access the prepaid main menu to
recharge and nd out your phone
number.
Prepaid account
information 151 Prepaid credit balance and validity.
Prepaid scratch card rell 160 Enter 160 [scratch card PIN code] then
press the Call key.
Thuraya Free Test Call
Service 11112
Allows you to check if your Thuraya XT-
PRO DUAL is in working condition and
if the subscription is valid.
SMS services:
Service Number Description
SMS Rell
Service 150 Rell your prepaid account by sending an SMS to 150 in
the following format: #14-digit scratch card PIN code#.
Satellite
locator 1300
From the navigation menu nd your current position
and send it by SMS to 1300 to obtain location
information of the satellite.
Thuraya Call
Me Back
Service
1755
Send a free notication to another person to call you
back. Send the number in the following format to 1755:
#destination phone number#.
Twitter SMS
Services 1888
Send “start” by SMS to 1888 to activate the service.
Once activated you can send tweets by sending an SMS
to 1888.
Send “Follow [username]” to follow new accounts.
USSD codes:
Service Number Description
Prepaid rell *150*scratch
card#
Enter *150* [scratch card PIN code] #
then press the Call key.
Prepaid billing enquiry *151# Enter *151# then press the Call key.

XT-PRO DUAL User Guide English 15
Using your Thuraya XT-PRO DUAL
Data services via the XT-PRO DUAL
Use data services by setting up your XT-PRO DUAL as a data modem. For
satellite data, choose either GmPRS (up to 60/15 kbps download/upload)
or Circuit Switched Data (9.6 kbps) and choose 2G/3G data for GSM data:
Download the latest Thuraya XT-PRO DUAL software package (this can be
found on the included CD or on the Thuraya website), which contains the
required driver for connecting your XT-PRO DUAL to a PC or laptop to use
data in satellite or GSM mode.
Step 1
Run the setup le - the software package including the USB driver will be
installed.
Step 2
Connect your Thuraya XT-PRO DUAL with the PC/laptop and set the
phone up as a data modem. Connect via the included USB data cable for
satellite data or use a micro USB data cable for GSM (2G/3G) data.
Step 3
Create a dial-up connection and in the dial-up phone number eld, enter the
access number *99# for GmPRS/2G/3G or 1722 for Circuit Switched Data.
For detailed instructions on step 2 and 3 please refer to the 'Connect your
XT-PRO DUAL' manual on the CD or on the Thuraya website.
Access Point Name (APN)
GmPRS settings
There are 3 Thuraya APNs available, to change the default setting, go to
Menu > Settings > Data settings > GmPRS settings:
●GET (default, no compression)
●GETLC (low compression, images will be compressed)
●GETHC (high compression, images will not be downloaded)
GETLC and GETHC are designed to compress all http trac that is routed
through them. Any emails and apps that do not use http will be delivered
uncompressed.
GSM (2G/3G) settings
Go to Menu > Settings > Data settings > 2G/3G settings and enter the
APN obtained from your GSM service provider.

16 User Guide English XT-PRO DUAL
Using your Thuraya XT-PRO DUAL
Software upgrades
A software upgrade is only required if Thuraya releases a newer software
version. Before performing an upgrade please check your current software
version under Security > S/W version to see if an upgrade is required.
1. Download the latest Thuraya XT-PRO DUAL software package from
www.thuraya.com and install on your computer.
2. Download the latest Thuraya XT-PRO DUAL rmware from
www.thuraya.com.
3. Power on your Thuraya XT-PRO DUAL with a fully charged battery.
4. Connect the PC and the Thuraya XT-PRO DUAL using the USB data
cable.
5. Double click the Thuraya XT-PRO DUAL icon on the desktop and the
program will guide you through the upgrade process.
How to plug the data cable in case of software
upgrade:
Open the cover at the bottom of the phone and rmly connect the USB
cable to the UDC jack.
Afterwards attach the other side of the data cable to your PC.

XT-PRO DUAL User Guide English 17
Using your Thuraya XT-PRO DUAL
Useful tips
Function Operation
Keypad Lock/
Unlock
Press and hold the #key to lock the keypad.
To unlock press the right soft key followed by the #key
within 3 seconds.
Silent Mode Long pressing the key from the home screen will switch
between Silent and Normal mode.
Checking your
current location Go to Menu > Navigation > Current position.
Changing text
input mode
Long press of the key will switch between AutoText and
Normal mode.
Changing
languages
Go to Menu > Settings > Language.
In case the XT-PRO DUAL is in an unknown language, go
to the Menu, and on the keypad, press the number 9 and
then number 4. This will take you directly to the Language
menu.
Speakerphone While in an active call, long pressing the #key will switch
between the speakerphone and receiver.
Call logs To see your recently called numbers press the Call key (
denotes SAT calls and denotes GSM calls).
Default shortcuts
The following menus can be accessed directly from the home screen
using the navigation keys:
Organizer: Press the up key
Network selection: Press the down key
Navigation: Press the left key
Messages: Press the right key
Maintaining your Thuraya XT-PRO DUAL
Your phone needs to be in optimal working condition when you need it.
To ensure your phone is prepared for satellite use, a regular Thuraya
phone test provides you with peace of mind that ensures your phone is
working when it is needed:
●Test the satellite connection of your Thuraya phone regularly, especially if
you have not used it for some time: dial the free number 11 11 2 in
satellite mode from your Thuraya XT-PRO DUAL to test if it is working
properly (this number can only be accessed from Thuraya SIM cards).
●Charge the Thuraya XT-PRO DUAL’s battery once a month to have the
phone ready when you need it.
●Check your subscription or credit balance regularly.

18 User Guide English XT-PRO DUAL
Troubleshooting
Problem Solution
The Thuraya XT-PRO DUAL cannot connect
to the satellite network and ‘No Network’ is
shown on the screen.
●Try to update the SAT registration by going to Menu > Network > SAT registration.
●Ensure the line of sight to the satellite is not obstructed by high buildings, trees, and mountains.
Satellite signal icon is ashing or the Thuraya
XT-PRO DUAL shows ‘Position too old’.
●The Thuraya XT-PRO DUAL’s location information is being updated. This is done automatically once the
phone is powered on.
The Thuraya XT-PRO DUAL shows ‘Insert SIM’.
●Check if the SIM card is dirty or damaged, and try to remove and reinsert the SIM card.
●Entering a wrong PUK code may deactivate the SIM card.
The Thuraya XT-PRO DUAL becomes
unresponsive or sluggish.
●Try restarting your phone.
●Do a reset in case your phone has a persistent problem by going to Menu > Security.
-Soft reset: You can reset your phone without losing your personal settings like contacts or messages.
-Factory reset: The factory reset will restore the settings on the phone to be as it was when shipped.
Personal settings like contacts and messages will be deleted.
The security code has been lost or forgotten.
●The factory setting of the security code is 0000.
●Please contact your Service Provider in case the number has been changed and was forgotten.
The PIN/PUK codes have been lost or forgotten.
●Entering the wrong PIN code 3 times will lock the SIM card. To unlock, you must enter the PUK code.
●After entering the PUK code, you can set a new PIN code.
●In case the PUK code has been forgotten, please contact your Service Provider.
'Enter coordinates in consecutive order to form
a closed polygon' is displayed when trying to
setup Tracking by Area.
●The order of the coordinates entered is important. If the order of the coordinates results in a shape with
intersecting lines, Tracking by Area will not work.

XT-PRO DUAL Certication / Compliance / Warranty
Certication / Compliance / Warranty
SAR Information
Your wireless Thuraya XT-PRO DUAL phone is a radio transmitter and
receiver. It is designed and manufactured not to exceed the limits for
exposure to radio frequency (RF) recommended by international
guidelines (ICNIRP). These limits are part of comprehensive guidelines and
establish permitted levels of RF energy for the general population. The
guidelines include a substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The exposure guidelines for mobile devices employ a unit of
measurement known as the Specic Absorption Rate or SAR. The SAR limit
stated in the ICNIRP guidelines is 2.0 watts/kilogram (W/kg) averaged over
ten grams of tissue. Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest certied power level
in all tested frequency bands. The actual SAR level of an operating device
can be below the maximum value because the device is designed to use
only the power required to reach the network. That amount changes
depending on a number of factors such as how close you are to a network
base station. The highest SAR value under the ICNIRP guidelines for use of
the device at the ear and body value is 1.712W/kg and 1.81W/kg. The SAR
value (head) of the Thuraya XT-PRO DUAL is 1.52W/kg.
Use of device accessories and enhancements may result in dierent SAR
values. SAR values may vary depending on national reporting and testing
requirements and the network band.
Additional SAR information may be provided under product information
at www.apsi.co.kr.
Although not intended to support operations when body-worn (in this
position the phone cannot properly receive and transmit the satellite
signal therefore in this mode of operation is not practical) the use of
bodyworn accessories is limited to belt-clips, holsters, or similar
accessories that have no metallic component in the assembly and which
provide at least 1cm separation between the device, including its antenna,
and your body.