EDEN LIMITED WARRANTY
EDEN Electronics, a Division of U.S. Music Corporation warrants the
product you have purchased to be free of defects in materials and
workmanship in normal use for a period of two (2) years from the date
of original purchase. This warranty shall run to the original purchaser
when purchased from an Authorized EDEN Dealer. The manufacturer
warrants speakers for a period of (1) years. The manufacturer
warrants tubes for a period of (90) days. Defective parts found during
the applicable warranty period with proof of purchase will be replaced
or repaired without charge if the complete product is returned to US
Music Corp or any Authorized EDEN Service Center within the U.S.A.
EDEN reserves the right to use materials readily available at the time
of the repair. All Warranty service requires Proof of Purchase (sales
receipt) to be presented at time of service request. Any repair or
service performed by any person of entity other than an Authorized
Service Center is not covered by this limited warranty. The customer
pays transportation to and from EDEN factory service or any EDEN
Authorized Service Center. Rental stock is warranted for (1) year from
date of invoice to the Authorized dealer. Warranty on rental units is not
transferable.
What is covered against manufacturing defects
Parts and Labor to correct any defect in materials used and any defect
attributable to workmanship.
WHAT IS NOT COVERED
Shipping Damage. Report damage upon receipt of item to the carrier
(i.e. UPS). Freight carrier must be notified upon receipt of items to
insure freight damage claim resolution. Shipping damage not filed with
carriers within (48) hrs upon receipt will not be covered under
warranty. Report any shipping damage within (48) hrs of receipt to the
EDEN Customer Service Dept at 800-877-6863. Keep all original
documents and packing materials to insure freight damage claim
resolution. Merchandise that has been modified after original shipment
from the EDEN factory. Products whose serial numbers have been
altered or removed. Exterior normal wear and tear damage to the
finish due to misuse, operation outside the specified ratings, neglect or
accident. Warranty claims by anyone other than the original purchaser.
EDEN is not responsible for any items left in protective covers or cases,
(We strongly advise that all personal items such as chords, cables,
tuners, etc. be removed!) freight charges to and from the factory or an
Authorized service center on customer owned goods, any and all
charges incurred from priority service requests (Rush Service) or
priority shipping for replacement parts. Any and all charges if no
problem is found.
Factory Service Terms - Return Authorization
All items being returned for any reason must have a Return
Authorization number. This RA# must be placed on the outside of the
carton of the item being returned or the carton will be refused upon
delivery. Please call the customer service department at
800-877-6863, for the return authorization number. Dealer stock items
will be returned to the dealer freight prepaid.
All defective EDEN product should be sent to the following
location:
U.S. Music Corp. 4325 Executive Drive #300 SouthHaven MS 38672
Field Service Terms
An Authorized Warranty Service Center must perform any and all field
warranty service work. Customer will not pay for parts and/or labor
provided the problem found is within warranty guidelines. Proof of
purchase must be provided at the time of service request.
Transportation charges to and from the Authorized Warranty Service
Center are the responsibility of the customer. Rush service charges
and special freight charges for required parts are not covered under
warranty and are also the responsibility of the customer. If a unit is
not easily transported to an authorized service center, the customer is
responsible for technician travel charges. Any charges for labor or
processing when no problem is found are also not covered under
warranty. Any charges incurred for work performed by an
unauthorized service center are the responsibility of the customer.
WARRANTY TERMS MAY VARY BY COUNTRY CHECK
TERMS WITH LOACAL DISTRIBUTOR OR AT POINT OF
PURCHASE
