Element4 Cupido 60 CF User manual

INSTALLATION MANUAL
PLEASE LEAVE THESE INSTRUCTIONS BEHIND WITH THE DEVICE
CUPIDO 60 & CUPIDO 70
CONVENTIONAL FLUE FIRES

INSTALLATION MANUAL
2
DO NOT USE THIS PRODUCT AS A PRIMARY HEAT SOURCE

INSTALLATION MANUAL
3
CONTENTS
1 CE STATEMENT 4
2 IMPORTANT SAFETY INFORMATION 4
3 WARRANTY 5
4 REMOTE CONTROL WITH FULL ELECTRONIC IGNITION 6
4.1 Adjusting the communication code 6
4.2 Igniting the pilot light 6
4.3 Igniting the main burner 6
4.4 Switching o the fireplace 6
5 INSTALLATION PREPARATION AND - INSTRUCTION 7
5.1 Relevant norms and guidelines 7
5.2 Attention points gas fireplace 7
5.3 Attention points gas connection 7
5.4 Requirements flue and wall terminals 7
5.5 The chimney 7
6 FIRE SAFE INSTALLATION 8
6.1 Fire safety device set-up 8
6.2 Appliance Fireplace Installation 8
6.3 Building the Fireplace 9
6.4 Flue Connection 9
6.5 Additional notes 10
7 ATTENTION POINTS GAS FLUE 11
7.1 Installation of flue material 11
8 INSTALLATION CHECK AND FIRST USAGE 11
8.1 Renovation/new construction 11
8.2 Checking the gas lines 11
9 ELECTRICAL CIRCUIT 12
9.1 Domotica 12
9.2 Element4 ProControl App. 12
10 MAINTENANCE INSTRUCTION 13
10.1 Maintenance in the combustion chamber 13
10.2 Cleaning the glass 13
11 DECORATION ARRANGEMENT 15
12 USER INSTRUCTION 16
12.1 Hand over to the customer 16
12.2 Maintenance instructions for the installer 16
12.3 Anti-reflective glass 16
12.4 Ceramic parts 16
12.5 Replacement of parts 16
12.6 Packaging materials 16
13 COMMISSIONING THE APPLIANCE 17
13.1 Pilot Ignition Check 17
13.2 Main Burner Check 17
13.3 Pressure Check 17
14 SERVICING 17
14.1 Cleaning the Ceramics 17
14.2 Servicing the Burners 17
A FIRST AID FOR MALFUNCTION 18
B ERRORS CODES PROCONTROL APP 22
B.1 Messages shown in app 22
B.2 Messages shown in remote 23
C FAULTS AND ERROR CODES IN THE REMOTE 24
C.1 F41 error 24
C.2 Router information 24
D LOCATION TERMINAL 25
D.1 Terminal location with vertical exhaust (B11) 25
E TECHNICAL DATA 26
F ECODESIGN 27
F.1 Ecolabels 27
G DIMENSIONAL DRAWINGS 28

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INSTALLATION MANUAL
2 IMPORTANT SAFETY INFORMATION
The fireplace may only be installed by a qualified installer/dealer,
following these installation instructions. We advise you to read
these instructions properly, before commencing the installation
of your device.
Before installation check the device for transport damage and
inform your supplier immediatly if damage is found.
Check the data on the dataplate. The gas type and pressure
should check out with those locally available. The data plate is
mounted to the device. Make sure it is accessible at all times.
This device is design to be used with natural gas or LPG. The
device can only be used with the type of gas specified on the
data plate at the time of purchase.
The device may never be used without the glass or when glass
is broken. Before replacing the glass do not fire your appliance.
Parts are only to be changed with original parts by the original
manufacturer.
The device is provided with a special set of decorative materials.
Do not place any extra imitation logs or decoration material on
the burner or in the combustion chamber. See chapter 11 for an
instruction on how to arrange the decoration properly.
The glass and frame on this appliance acts as a fireguard
conforming toBS:1945–1971and satisfiesthe HeatingAppliance
(Fireguards) regulations 1991. No part of the window or frame
should be permanently removed. It does not give protection for
young children aged or infirm, extra guarding (conforming to
BS8423: 2002) should be considered so the special hazards that
exist in nurseries and other places where there are young
children, aged or infirm persons are minimized.
The heat that is coming from the device may eect the materials
in its surroundings. Always take into account to correct safety
distances. For more information see CHAPTER 6.
This appliance is rated at 6.9kW, and as such needs no additional
ventilation. However an adequate supply of fresh air to maintain
temperatures and a comfortable environment is recommended.
1 CE STATEMENT
We hereby declare that the design and construction of the
Element4 gas appliances are complying to the essential
demands and regulations for gas products.
Product:
• Open gas fireplace, local spaceheater
Model:
E4-26
• Cupido 60 CF
E4-27
• Cupido 70 CF
Applicable EG-guidelines: (EU) 2016/426 (GAR)
Applicable harmonized norms:
• NEN-EN-613
• NEN-EN-613/A1
This declaration loses its validity when changes to the device are
made without the written permission by Element4. You can ask
for a copy of the test certificates of all models via our general
e-mail adress, which is found on the back of this manual.
J. Kempers
CEO

5
INSTALLATION MANUAL
For a service provision to house, outside the warranty period,
the following costs ar ebeing charged:
• Materialcosts
• Working hourse
• Call-out costs
The warranty is not appicable in the following cases:
1. When one of the previous point is not met
2. When changes are made, of which Element4 is not made
aware of / has approved of upfront
3. When device is not installed and/or used properly according
to the installation manual.
4. When other then the prescribed decoration material is used.
5. When the device is installed (partially or fully) with other
materials than prescribed in this manual.
3 WARRANTY
NB: Should a problem occur, that you are not able to fix yourself
with the help o the support in Appendices A to C, please contact
you installer or dealer.
The Element4 devices on which this warranty is applicable are
made of high quality materials. Should any problem or defects
still occur the following provision are in eect;
1. Before any installation, the installer will ensure himself of
the good quality and operation of the flue channel. The
gas fireplaces are to be installed by a competent installer,
according to the rules and regulations that are applicable
in the country (or even region) of installation and those as
described in this manual.
2. There is a warranty period of two years for all Element4
devices, starting from the moment of purchase. The date
of purchase should be mentioned clearly on the purchase
invoice.
3. The ceramic glass is not included in the warranty, as are the
physical or chemical outside influences during transport,
storage or montage.
4. If a malfunction should occur during warranty period that
is a consequence of a assembly error or material defect,
Element4willprovide afreereplacementpartto theinstaller,
without compensation for disassembly or montage.
5. In case the installer is not able to fix the problem himself, a
request can be made to Element4 to do it for him, as long as
the service can be done within the borders of the Benelux.
6. Only aer consulation up front, the device or loose parts
can be send for check up or replacement. These goods are
the be send with the necessary warranty documents and
the date of purchase.
7. When a house visit should occur for service purposes
by Element4 (within the borders of the Benelux) during
warranty period, the right documentation (i.e this page and
a proof of purchase) should be available.

6
INSTALLATION MANUAL
4 REMOTE CONTROL WITH FULL ELECTRONIC IGNITION
The unit is operated using a remote control (Fig. 4.1) or the
Element4 Puck, connected to a receiver (Fig. 4.2).
The receiver is powered by 4 pen lite (type AA) batteries or a 6V
adapter; 2 penlight batteries (type AAA) are used for the remote
control. The life of the batteries is about a year with normal use.
4.1 Adjusting the communication code
Before using the appliance, a communication code must be set
between the remote control and the receiver. The code is chosen
at random from the 65000 available codes. Therefore there is a
slim chance that other remotes in your area use the same code.
Please do the following
Press the reset button on the receiver until you hear two beeps.
Aer the second longer signal, let go of the reset button (Fig.
4.2).
Within 20 seconds, press the down arrow on the remote control
until you hear a sound signal. This is confirmation of the proper
communication.
4.2 Igniting the pilot light
Check that the control knob (A) is in the ON position( Fig 4.3).
Press the button on/o button of your remote control and
continue to hold down (3 to 5 sec.) until you hear two short
beepes.
The ignition sign will appear at the top of the screen (Fig. 4.1)
Now release the button. The ignitionprocedure is started.
NB: If the pilot light doesn’t remain lit aer 3 attempts you must
turn o the gas tap and warn your installer.
4.3 Igniting the main burner
Aer starting the pilot, knob B will automatically rotate counter
clockwise and the main burner will start burning (Fig 4.3).
Always wait 5 minutes aer killing the pilot light before you start
the pilot flame again.
NB: The pilot light must ignite the main burner, evenly and
without a thud, if it does thud, close the gas tap and warn your
installer.
4.4 Switching o the fireplace
You switch o the fireplace by pressing the on/o button, this
also turns o the pilot light! For a detailed description of the
E-save remote control, please refer to the E-save manual which
is included with the fireplace.
Figure 4.2 - Receiver
AM
PM
ON
1 2
OFF
Figure 4.1 - Remote and ignition sign
Figure 4.3 - Gas Block

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INSTALLATION MANUAL
5 INSTALLATION PREPARATION AND - INSTRUCTION
The device is developed, tested and approved conform the
applicable standards for the usage, the performance and safety
of the product. The installation of your device must apply to
the current building prescriptions. We advise to make use of
a qualified gas installer for the installation of your device. The
installer can provide you with all information regarding the
safety regulations of the installation.
5.1 Relevant norms and guidelines
The installation must be carried out in accordance with the
following regulations
• Department of the Environment, the Building Standards
(Scotland) (Consolidation) Regulations issued by the
Scottish Development Department.
• BS 5440 part 1
• BS 5871 part 2
• BS 6891.
In the Republic of Ireland the installation must also conform to
the relevant standards, particularly in regard to flue sizing and
ventilation. Refer to documents;
• IS813
• ICP3
• IS327
• Any other rules in force.
This appliance must be installed in accordance with the rules
in force and used only in a suiciently ventilated space, and is
intended for use on a gas installation with a governed meter.
5.2 Attention points gas fireplace
This device can be place in a new or existing situation. The device
can be installed in a fully enclosed or mechanically ventilated
room without extra ventilation.
Before installation of these appliances, the area into which the
fire is to be fitted must be cleared of all debris (including dust), in
particular combustible material.
5.3 Attention points gas connection
The gas connection should apply to the local norms in force.
Calculate the diamater of the gas flue, such that no pressure loss
is occuring in the pipes. Place a shut-o valve in the near vicinity
of the device. Position the gas connection, such that it is always
accessible for service purposes.
Put the gas block and receiver behind the included service hatch.
Make sure that it is always accessible for service purposes. (See
Figure 5-1)
5.4 Requirements flue and wall terminals
The European CE-marking for the device is only applicable to
the flue materials specified by the supplier. The device must be
installed with the stainless steel flue material US by Metaloterm/
On top. The usage of other stainless steel material is only
permitted when it has the same technical specification as the
previous mentioned systems.
Only when these materials are used a good and safe performance
can be promised by Element4.
The flue channel works as a roof terminal (B11), as well as flex
pipes in an existing channel.
Please check, whether the desired terminal complies with the
regulation for your situation (See: APPENDIX D).
It is possible that an extra shield is necessary when the terminal
is within two meters from the ground.
5.5 The chimney
Before the chimney is installed, we advice an operation test
with the device. The chimney should be constructed from non-
combustible materials and cannot rest on the mounting frame.
Always use a chimney iron, when using bricks or cell concrete.
The chimney ventilation should meet the the local norms. A well
ventilated chimney makes sure the temperature is regulated to
ensure a proper operation of the electronics and the gasblock.
Furthermore, good ventilation helps to keep the convection air
under 85oC.
More on chimney construction in THE NEXT CHAPTER.
Figure 5.1 - Service Hatch (BDLE4)

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INSTALLATION MANUAL
6 FIRE SAFE INSTALLATION
To install a gas fireplace as safely as possible, several installation
preparations need to be made. This overview can be used to
assure the fire safety of a conversion of a fireplace.
Before commencing Installation, confirm that the details on
the appliance data plate correspond to the local distribution
conditions, gas type and pressure to which the appliance is to
be installed.
Ensure that gas supply and supply pipe is capable of delivering
the required volume and pressure of gas and is in accordance
with the rules in force.
6.1 Fire safety device set-up
Install the device such that there are no flammable materials
around the device or chimney. The device must never be placed
against a back wall of flammable materials.
Flammable materials, such as wood, can combust at a
temperature of 85°C. At high temperatures this can happen
within several minutes (over 200°C) or at lower temperatures
(more than 85°C) this may occur over a period of weeks.
A gas fireplace can achieve temperatures of over 200°C.
Therefore one should use only non-flammable materials around
the fireplace and in the cove.
It is important to follow the installation regulations below
carefully. When the regulations are insuiciently- or not provided
with the aspects of fire safety, the instructions according to NPR
3378-20:2010 are leading.
6.2 Appliance Fireplace Installation
6.2.1 Gas Connection
Determine the position required for the appliance.
Create a gas connection for the appliance in (approximately) the
correct location for the gas controls.
This appliance has a gas inlet connection of Ø 8mm.
The gas controls are connected to the Burner of the appliance.
The gas block itself is located securely on the bottom of the
fireplace.
NB: To be able to do maintenance to the fireplace, it is
recommended to not connect the gas block with a rigid gas
line, but to make use of a small piece of flex line first.
6.2.2 positioning the fire
This appliance has fully adjustable legs, these must be set to
the desired length before the flue position is finalised. Fine
adjustment of the legs is available via the adjustable feet. Do not
make any adjustments to the appliance, except the leg length.
The brackets supplied may be used for securing the appliance
to a rear wall.
F
C
A
D
B
E
Figure 6.1 - Studwork construction around the fireplace
Appliance A min Bmin Cmin Dmin Emin Fmin
Cupido 60 CF 680 587 820 351 149 884
Cupido 70 CF 724 690 864 351 149 988
Table 6.1

9
INSTALLATION MANUAL
6.3 Building the Fireplace
Construct a studwork fireplace to the desired sizes, minimum
sizes are shown in figure 6.1. Any combustible material used to
construct the Fireplace must not be closer than the minimum
dimensions quoted in table 6.1.
The appliance should be fitted with a minimum clearance
of 100mm (G in figure 6.2) from any combustible objects or
materials; this includes any combustible materials used for the
fireplace construction. This clearance distance can be reduced to
50mm if a cement Board, e.g. promatec, of minimum thickness
12mm is used. This cement board will act as a thermal break.
The clearance distance of the flue from combustibles must not
be less than 75mm (I in figure 6.3).
Cement board can be used directly against the Frame Face on
the appliance.
Do not use insulation material (or other) to pack the void around
or above the appliance.
6.4 Flue Connection
6.4.1 General notes
This appliance may be installed with a roof termination with a
rigid or flexible pipes, or in a masonary chimney class 1 or class 2
and without lining the flue. The flue system must be constructed
from the appliance upwards, with all joints being fully locked
and sealed.
6.4.2 Timber Frame Construction
Whilst it is possible to install room-sealed appliances in timber
frame properties, great care needs to be taken to ensure that
the flue assembly does not interfere with the weatherproofing
qualities of any outer wall which it may penetrate. Before
attempting this work, it is advisable to consult with a qualified
installer.
6.4.3 Carport or Building Extension
Note: A covered passageway should not be treated as a carport.
Flues should not be sitedin a covered passageway between
properties.
G
H
H
Figure 6.2 - Top view of the fireplace installed in the chimney
I
Figure 6.3 - Area around the flue pipe.

10
INSTALLATION MANUAL
6.5 Additional notes
6.5.1 Ventilation
This appliance does not need extra air vent. However an
adequate supply of fresh air to maintain temperatures and a
comfortable environment is recommended.
6.5.2 Floor protection
The temperature of the floor under the device needs be less
than 85°C and the floor of the conversion around the fireplace is
to be constructed of non-flammable materials. If necessary the
floor is to be covered with an insulation layer to protect it from
unauthorized temperatures.
6.5.3 Radiation
When the fireplace is turned on, heat radiation will escape
through the ceramic glass and will heat up the environment.
Therefore it is important that a minimal distance between
the ceramic glass and any flammable material in front of the
fireplace is one meter.
If a shelf is to be fitted above the fireplace opening, a gap of
150mm minimum should be le between the opening and the
shelf. See figure 6.4 and 6.5.
6.5.4 Electrical pipes
The conversion has to be free of the usual electric installation
pipes, if these are not protected against temperatures over
30°C by the necessary precautions. Special pipelines with an
heightened heat resistance are permitted.
2
3
5
4
1
c
a
b
d
Figure 6.4 - Isometric overview of fireplace mantel
a5
4
2
3
1
b
d
c
Figure 6.5 - Side view of fireplace mantel
Description Distances
1Ceiling
2Mantel piece
3Front face (e.g. cement board)
4Top of fireplace opening / glass
5Furniture / Combustible object
aMinimal distance to combustible object 1 meter (min.)
bMantel height (from Fireplace opening) 150mm (min.)
cMantel projection (from face of front)
dDistance to ceiling 1 meter (min.)
Table 6.2

11
INSTALLATION MANUAL
7 ATTENTION POINTS GAS FLUE
To guarantee the fire safety regarding you flue gas configuration
a casing is necessary. For this case non-combustible materials
should be used. Make sure to ventilate a sha and never to
insulate it, to make sure the hot air is able to get away.
Every transit or terminal should be made such, that the warmth-
insulation and non-combustability is guaranteed, according to
the building regulation.
7.1 Installation of flue material
Follow the following instrucions for the installation of flue
materials;
• Drill a hole of 100/125 mm for the roof transit and an
additional 10mm around.
• Keep a distance of at least 5 mm between the outside of the
pipes and the wall or ceiling (Figure 6.3).
• Provide a (fire) safe transit construction in wall, floor or roof
sheeting
• Build the system from the fireplace.
• Assemble pipes in the correct direction! The inner pipe goes
into and the outer pipe goes over the fireplace connection.
• Make sure the tubes are suiciently braced, so the weight of
the tubes are not supported on the hearth.
• The pipes could come loose due to expansion and cooling
down. It is recommended that a chuck parker be used in
places that are inaccessible aer installation.
7.1.1 Adapting the length of the chimney
Not all parts can be adjusted! To fit the drainage system correctly,
you are to use an adjustable fitting. You can use an adjustable
pipe and roof fitting.
Figure 8.1 - Gas Block Measuring Points
8 INSTALLATION CHECK AND FIRST USAGE
8.1 Renovation/new construction
When firing up the device for the first time, make sure the device
burns for several hours on the highest level, to ensure the lacker
to harden. Make sure the device is ventilated enough so the
possible released fumes are being abducted. We advice to be as
little in the room as possible during this process.
Because a fireplace is a heat source, natural convection will
occur around it. Solid particles in the circulating air may burn
and settle down on cold surfaces, causing discoloration.
Discoloration is an annoying problem and it is diicult to solve.
These particles can come from construction moisture or
cigarette smoke, but also they might be volatile components in
paint, construction materials or carpeting. For newly constructed
chimneys or aer a big reconstruction, it is advised to wait a
minimum of six weeks before firing a fireplace.
8.2 Checking the gas lines
To be able to check on the gas lines, it is necessary to have the
right equipment. If necessary take out the glass of the device
and use the measuring point (see figure 8.1), to check the supply
pressure on the gas pipes.
A = Supply pressure
B = Burner pressure
Make sure the cables of the ignition are hanging loosely under
the device, to ensure a good ignition. Remove any tie wraps or
other cable binders.
Check the pilot for obstructions and check the air tightness of
the system. Technical specifications can be found in APPENDIX
E.

12
INSTALLATION MANUAL
10 MAINTENANCE INSTRUCTION
This part of the manual focuses on maintenance. To ensure the
optimal flame picture of your device, an annual maintenance by
a competent company or installer is prescribed.
10.1 Maintenance in the combustion chamber
During maintenance the glass windows of the fire need to be
removed. To do this follow the following steps:
10.1.1 (Dis)assembly of the trims
For a tight finish of the fireplace, trims are available. During
maintenance these trims must be removed, before the glass can
be removed. Please follow these steps:
Disassemble
• Remove both the side trims. They over up the window
frame. (Figure 10.2 & 10.3)
Assembly:
• Put the trims back in reversed order.
10.1.2 Remove glass
To be able to cleam the glass on the inside, one needs to remove
the glass. To do this follow these steps:
• Check, whether the trims are removed in as in step 10.1.1.
• Remove the ropes holding the window in place. (See Figure
10.4)
• Put the section cup on the glass and make sure it is properly
vaccuumed, so it will not come o. (See Figure 10.5)
• Li the glass out of the lower glass rail and tilt it out through
the opening, as seen in Figure 10.6.
NB: Put away the glass in a safe place, when you are not using
it, to make sure it will not damage during maintenance. Remove
the suction cup aer putting away the glass to avoid tracing or
stains.
10.2 Cleaning the glass
Keep in mind the following when cleaning glass:
• Always clean the glass at room temperature.
• Use cleaning supplies qualified by Element4.
• When you clean your Anti-Reflective glass, make sure
you use this with the special Element4 cleaner, which is
available only via Element4.
• Use only a microfibre cloth. Other materials such as kitchen
towels, steel wool etcetera can cause scratches or damage
the coating on the glass.
• Should there occur stains on the glass, remove them
regulary, for the can burn the glass.
Figure 10.1 - Isometric view of the CF Cupido's
Figure 10.2 - Remove Side trims

INSTALLATION MANUAL
13
2
Figure 10.6 - Remove window by tilting
Figure 10.4 - Remove window ropes
1
Figure 10.5 - Put on the suction cup and lift windowFigure 10.3 - Remove bottom trim

14
INSTALLATION MANUAL
The app has a user friendly, interactive layout and the design is
adjusted for Element4 devices. Up to eight devices can be used
with one app, in the situation that multiple fire are installed in
the same location.
Another functionality of the app is to pre-set the temperature
of you device, for a period of one week, to ensure yourself of an
optimal desired room temperature. Also the device can changed
between high and low flames and it features an eco-setting.
The amount of users, that can operate the device is unlimited,
so every family member can make use of it, by easily making a
personal account. By two-way communication, one can check
on the device at any moment.
To use the app, the device needs to be provided with the correct
receiver and remote combination.
Necessities for the installation of the ProControl:
• 220 volt electricty near the fire
• Wi-Fi code of the router
• Smart Phone or tablet
• ProControl manual
Should any problems occur you can always check APPENDIX B.
9 ELECTRICAL CIRCUIT
Figure 9.1 shows a simplified connection circuit for the fireplace.
Every fireplace is provided with a main adapter.
# Omschrijving
(1) Gas Block
(2) Receiver
(3) Main Burner
(4) Log Burners
(5) Pilot set
(6) Adapter 6V
(7) Wifi-Box
9.1 Domotica
The receiver oers the possibility to be connected to a domotica
system. A special connector is being supplied for this. Type: G60-
ZCE
9.2 Element4 ProControl App.
It is possible to operate your device via smartphone or tablet
with the ProControl App, available in the appstore on iOS and
google play on Android.
(2)
RELAIS
AUX
MODULE
(1)
(8)
(7)
(6)
MERTIK MAXITROL
LED 1 LED 2
Receiver
RESET
(4)
(5)
(3)
Figure 9.1 - Schematic Electronic Circuit

15
INSTALLATION MANUAL
Make sure that the pilot flame area is always free of any
decorative material to make certain that the fire will ignite
without problems.
Not doing so may cause the fire to explode on ignition!
11 DECORATION ARRANGEMENT
Only the decoration ceramics supplied with this appliance are to
be used. The ceramics must be laid only as shown on this page.
Replacement parts are available from your dealer, but should
only be installed by a qualified installation engineer.
An elaborate decoration instruction is found on the sheet in the
logset that comes with the fire. These instructions show you how
to decorate the fire step by step.
Position the decoration logs as shown on the image below.
41 2 3 5 6 7
Figure 11.1 - Logset decoration instruction

16
INSTALLATION MANUAL
of hard (sanding) sponges, abrasives and cleaning agents with
ammonia is prohibited. Only use a neutral cleaning product
(neither acidic nor alkaline), such as Element4 window cleaner
(Item No. 4500926). The cleaning agents that you normally use
should therefore not be used with an anti-reflective glass. Use a
so cloth or sponge (not paper).
Just as with ordinary ceramic glass, the white haze that results
from the first combustion must be removed with anti-reflective
glass. Aer that, sporadic maintenance is suicient. Always
rub the window completely dry: Residual water can stain the
coating. Fingerprints are more visible on anti-reflective glass,
therefore wear (rubber) gloves when grasping the window. If the
window is lied with a suction cup, the rubber of the suction cup
must be dry to avoid damage to the coating.
12.4 Ceramic parts
This appliance is equipped with a ceramic fire bed with heat-
resistant ceramic fibers, or artificial glassy silicate fibers.
Excessive exposure to this material may cause irritation to the
eyes, skin and respiratory tract. We therefore recommend that
the dust emission is reduced as much as possible when handling
these materials
12.5 Replacement of parts
If parts need to be replaced, use only original parts from the
manufacturer. The warranty will be void if non-standard parts
are used. In addition, they can be dangerous.
12.6 Packaging materials
The packaging of the device is recyclable.
The following packaging materials may have been used:
• Cardboard
• CFC-free foam (so)
• Wood
• Plastic
• Paper
These materials must be disposed of in a responsible manner
and in accordance with government regulations.
Batteries are regarded as chemical waste. The batteries must
be disposed of in a responsible manner and in accordance
with government regulations. Remove the batteries first before
discarding the remote control.
The government can also provide information about the
responsible disposal of discarded appliances.
12 USER INSTRUCTION
We recommend that you have the appliance inspected annually
by a recognized installer to ensure safe use and a long service life
guarantee
12.1 Hand over to the customer
• User manual
• Installation manual
• Instruction card decoration material
• Suction cups
• Remote control
12.2 Maintenance instructions for the installer
Below is an overview of the minimum maintenance that must
take place annually;
• Remove the glass plate and remove all ceramic parts.
• Remove any dirt on top of the burner with a vacuum cleaner
and brush.
• Inspect the burner.
• Perform an ignition check.
• Check that the pilot light ignites the main burner free and
unhindered by ceramic material.
• Perform a flame failure check
Maintenance on the burner should not be necessary. If this is
the case, check the set pressure at the inlet to the burner. The
correct pressure is stated in the back of this manual.
Wood arrangement
Brush the imitation logs and replace any broken or damaged
parts (see earlier in this manual).
Next:
• Check the ceramic cord on the glass plate
• Reinstall the glass plate.
• Check the installation for gas leaks.
• Check whether the facade / roof outlet is free of obstacles.
12.3 Anti-reflective glass
Anti-reflective glass for the gas fireplaces consists of polished
ceramic glass on which metal oxide coating layers have been
applied. The thickness of the coating is checked down to
the nanometer to perfectly control the reflection level. The
reflectance level of untreated glass is on average 8%, while an
anti-reflective glass provides a reflection of only 0.7%. Thanks to
the new coating technology, anti-reflective glass is completely
invisible when approached straight ahead. This gives the gas
fireplace a super realistic fireplace eect. In this way you use all
the advantages of a gas fire, while the atmosphere and warmth
nevertheless match the fireplace.
Maintenance of anti-reflective glass for anti-reflective windows
is of great importance to observe certain maintenance
instructions. In order not to damage the coating layers, the use

17
INSTALLATION MANUAL
14 SERVICING
Turn the appliance OFF and isolate the gas supply. Ensure the
appliance is fully cold before attempting to start servicing the
appliance. No liability can be accepted by Element4 for injury
caused by burning or scolding by a hot appliance.
A suggested procedure for servicing is listed below.
1. Remove windows according the steps in Chapter 10.
2. Carefully remove the Ceramic components (including
Embers) or Gravels
3. Use a Vacuum cleaner to clean the top of the burners and
grate
4. Remove Grate
5. Using a vacuum cleaner, fully clean around the Burner
6. The Pilot Assembly is clearly visible. Use the vacuum cleaner
and a so brush to clean the pilot assembly Never modify or
bend the Thermocouple
7. Turn on the gas supply and check for leaks, check the
burners and Pilot for good condition and operation
8. Replace Grate
9. Replace the Firebed arrangements
10. Replace Window Assembly and Trims
11. Check the flue system and terminal, making sure that the
terminal vent is fully clear
12. Light the appliance and test setting pressures
13. Check the safe operation of the appliance
14.1 Cleaning the Ceramics
Remove the ceramics as detailed in CHAPTER 10.
Gently clean the ceramics in the open air, using a so brush
and a vacuum cleaner. Where necessary replace damaged
components only with genuine Element4 specified parts. Seal
any scrap ceramics in plastic bags and dispose at proper refuse
sites. When using a vacuum cleaner, it is recommended that one
with a HEPA filtering system is used.
Re-fit the Firebed arrangement, re-seal the appliance and check
the safe operation of the appliance.
14.2 Servicing the Burners
Remove the Burner Top Assemblies as detailed in to 1 to 3
above.
The pilot is now clearly visible. The pilot, including the
Thermocouple, can be replaced/ serviced by removing / raising
the pilot assembly from its mounting. This is done by removing
the two screws on the surface of the pilot. The fittings on the
under-side of the pilot can be un-done using a 10mm spanner
where appropriate.
To access the Main Burner Injectors, the Burner base units
must be removed. This is done by removing the four bolts (M5,
8mm socket tool) holding the burner in. With these four bolts
removed, the Burner base can be raised up through the Firebox,
and the Injectors can be easily accessed.
When replacing any parts use only original specified parts.
13 COMMISSIONING THE APPLIANCE
13.1 Pilot Ignition Check
1. Ignite the pilot light as described in the User Instructions
2. Check that the pilot flame stays alight
3. Extinguish the pilot light
13.2 Main Burner Check
1. Ignite the pilot light as described in the User Instructions
2. Turnonthemain burneras describedin theUser Instructions
3. Check that the pilot smoothly cross-lights to the main
burner and that the main burner and pilot stay alight
4. Extinguish the appliance fully
13.3 Pressure Check
The appliance is preset to give the correct heat inputs as listed in
the technical details. No further adjustment is necessary. Always
check the inlet pressure and burner pressure.
1. Turn o the gas valve on the appliance
2. Release the screw on the Inlet Pressure test point on the gas
valve and connect a pressure guage Manometer
3. Check that the measured pressure is as the prescribed
supply pressure
4. Perform the test when the appliance is burning on full and
with only the pilot alight
5. If the pressure is low, check the gas supply pipes are to a
correct sizing
6. If the pressure is too high (more than 5 mbar over) the
appliance may be installed, but the gas supply company
should be contacted
7. Release the screw on the Burner Pressure test point on the
gas valve and connect a manometer
8. Check that the measured pressure is as detailed in the
technical details
9. The measured value should be within +/- 10% of the
described value. If this is not the case, please contact the
supplier.
Note: Aer checking the pressures and removing the
manometers, the screws in the Pressure Test points must be
closed, and the system must be checked for gas-tightness.

APPENDICES
18
A FIRST AID FOR MALFUNCTION
Below you will find an overview of the possible cause and
solution in the event of a failure.
Problem Possible Cause Solution
A No transmission
(motor will not
run)
1 Batteries in the receiver empty Replace the batteries (4x 1.5V AA)
2 Batteries hand remote empty Replace the batteries (2x 1.5V AAA)
3 6V-adapter defective Check the adapter
Replace the adapter if necessary
4 Hand transmitter not linked to the receiver Connect the hand transmitter to the receiver
Press and hold the reset button (see Figure A.1) until you hear
two beeps. Aer the second longer tone, release the reset
button. Press within 20 sec. on the down arrow on the hand
transmitter
Two short beeps confirm that the code has been set.

Tip: For this action a video is available on our youtube channel
B Receiver does not
receive a signal
1 Receiver defective Replace receiver
2 Bend pin connection on the receiver Bend the pen straight again (See Figure A.2)
3 Hand transmitter defective Replace the hand transmitter (see Figure A.3)
4 No or bad reception. The receiver is in a metal
box! This disturbs the reception.
Change the position of the antenna (See Figure A.4)
C No ignition;
no beep
1 Receiver defective Reset the receiver (See K1)
If necessary, replace the receiver
D No ignition;
receiver gives a
five-second beep
1 Loose contact in the thermocouple circuit / wiring
2nd thermocouple
Check plug connections
Repair the wiring if necessary
2 Receiver defective Replace receiver
3 Magnetic coil defective Replace gas block / or only coil coil
4 Bent pin connection on the receiver See B2
5 Thermocouple broken Check the thermocouple at the bottom of the pilot burner if
necessary. fracture.
Replace the thermocouple if necessary
E Ignition stops aer
1 spark
1 Mass on the gas block not OK • Remove the 20mm Torx screw (See Figure A.5)
• File or scrape the surface thoroughly
• Reinstall the Screw and tighten it securely
Tip: For this action a video is available on our youtube channel
F No pilot flame but
there is an ignition
1 No gas Check / measure gas inlet pressure
2 Air in the gas line Venting the gas line can be done via test point A (Figure A.6)
Tip: For this action a video is available on our youtube channel
3 Pilot flame blocked Check pilot burner (Figure A.7)
4 Thermocouple wiring is incorrect Check the wiring on the interrupter (See Fig. A.8)
Check the wiring on the receiver (See Fig. A.9)

APPENDICES
19
40mm
Figure A.7: Pilot set
Figure A.2: Bend pin
Figure A.4: Antenna
Figure A.6: Testpoint A
Figure A.1: RESET-button
AM
PM
ON
1 2
OFF
Figure A.3: “Double plus”-button on the remote
Figure A.5: Torx screw

APPENDICES
20
Problem Possible Cause Solution
G The pilot light goes
on but goes out
immediately when
the main burner
switches on
1 Insufficient voltage across the thermocouple or
too much resistance in the thermocouple circuit
Place the measuring pins of the multimeter on the ground and
black cable of the breaker. This value must be at least 4.5 mV.
See again Figure A.8.
Tip: For this action a video is available on our youtube channel
2 Gas pressure loss may cause the pilot flame to be
too small
Check and measure the pre-pressure via test point A (See
Figure A.6)
Tip 1: Measure the pre-pressure load and unloaded
Tip 2: For this action a video is available on our youtube
channel
3 Thermocouple defect Replace thermocouple
Tip: Always use a new pressure piece when a thermocouple is
replaced
H Receiver gives 3
short beeps aer
each command:
1 Batteries in the receiver are empty Replace the batteries4x 1.5V AA
I Pilot is on but the
main burner does
not start working:
1 Gas valve is on manual Set Knob A must be in the ON position (See Figure A.10)
J No response from
the receiver when
the fireplace
is started via
smartphone or
tablet.
Disconnect the Wi-Fi box from the receiver
Click the plug from the SI connection on the receiver (See
Figure A.11)
Tip: Reset the home router
If the fireplace now functions normally, check the Wi-Fi settings
K Hearth does
not respond via
Domotica system
Disconnect the cabling on the Domotica system and start the
fire with the hand transmitter
When the fireplace now reacts normally, the problem is in the
Domotics.
See Figure A.12 for a scheme of the domotica system