6
LIMITED WARRANTY AND LIABILITY
EasyHeat, Inc. (“EasyHeat” or “we” or “our” or “us”), located at the address stated below, provides this limited warranty to the original purchaser only (“you” or “your”) of those products and accessories offered by EasyHeat (the
“EasyHeat Consumer Product”).ThislimitedwarrantyexpresslyterminatesupontransferoftheEasyHeatConsumerProductbytheoriginalpurchaser.
What is Covered
EasyHeatwarrantstoyouthattheEasyHeatConsumerProduct,wheninstalledandoperatedforresidentialuseonlyinaccordancewiththeapplicableInstallationandOperatingInstructionsand/orOwner’sManual,andsubject
totheexclusionsbelow,willbefreeofdefectsinmaterialsandworkmanshipforaperiodofeighteen(18)monthsfromthedateofpurchase(the“WarrantyPeriod”),unlessotherwisespecifiedbyEasyHeatinwriting.
What is Not Covered - Warranty Exclusions
Thislimitedwarrantydoesnotextendtoandexpresslyexcludes:
•Normalwearandtearexpectedtooccurduringthenormalcourseofuse,includingwithoutlimitation,cosmeticdamage,scratches,dentsorcomparableandreasonablyexpectedlossesordamages.
•LossordamageresultingfromconditionsbeyondEasyHeat’scontrolincludingwithoutlimitation,misuse,accident,abuse,neglect,negligence(otherthanEasyHeat’s),unrelatedmechanicalorelectricalactivities,or
modifications or alterations made by anyone other than EasyHeat
•LossordamageresultingfromyourfailuretoinstallandusetheEasyHeatConsumerProductincompliancewiththeapplicableInstallationandOperatingInstructionsand/orOwner’sManual.
What We Will Do to Correct Problems
Ifaclaimiscoveredunderthislimitedwarranty,EasyHeatatEasyHeat’ssoleoption,(a)repairthedefectiveportionoftheEasyHeatConsumerProductor(b)replacetheentireEasyHeatConsumerProduct,or(c)issuearefund
equaltothepurchasepricepaidfortheEasyHeatConsumerProductoracredittobeusedtowardthepurchaseofanewEasyHeatConsumerProduct.IncaseofWarmTilesProducts,thematsandcablescomprisingourWarm
TilesProductareembeddedinamortarbase,andthencoveredwithceramictile,marbleorequivalentfinishedflooringmaterial.Afailedmatorcableusuallycannotbeeasilyrepaired.Replacementofafailedmatorcable
willrequirethatthefinishedflooringmaterialunderwhichitisembeddedberemovedtopermitreplacementofthematorcable.THESOLEANDEXCLUSIVEREMEDYFORBREACHOFTHISLIMITEDWARRANTYSHALLBELIMITEDTO
REPAIR,CORRECTIONORREPLACEMENTOFTHEEASYHEATCONSUMERPRODUCT,ORREFUNDORCREDITOFTHEPURCHASEPRICE.THISLIMITEDWARRANTYDOESNOTCOVERANYCOSTSRELATINGTOTHEREPAIR,REMOVALOR
REPLACEMENTOFANYPORTIONOFTHEWARMTILESPRODUCT.
No Other Express Warranty Applies
ThislimitedwarrantyisthesoleandexclusivewarrantyprovidedtooriginalpurchasersofanEasyHeatConsumerProduct.Thislimitedwarrantyisexclusiveandmakesnootherwarrantieswithrespecttodescriptionorqualityof
theEasyHeatConsumerProduct.Noaffirmationoffactorpromisemadebyus,bywordsoraction,shallconstituteawarranty.Ifanymodelorsamplewasshowntoyou,themodelorsamplewasusedmerelytoillustratethe
generaltypeandqualityoftheEasyHeatConsumerProductandnottorepresentthattheEasyHeatConsumerProductwouldnecessarilybeofthattypeornature.No EasyHeat agent, employee, dealer, or representative or
any third party is authorized to alter this limited warranty or bind EasyHeat to any affirmation, representation or warranty concerning the EasyHeat Consumer Product unless such alteration, affirmation, representation or warranty is
specifically incorporated by written agreement. The terms of this limited warranty shall not be modified by the original owner, or their respective successors or assigns.
How to Notify Us
Ifyoudiscoveranon-compliancewithyourEasyHeatConsumerProductthatyoubelieveiscoveredunderthislimitedwarranty,youmustcontactuswithintheWarrantyPeriodbycallinginUS:(800)537-4732orinCanada:(800)
794-3766.Alternatively,youmaycontactEasyHeatatthemailingaddresslistedintheInstallationandOperatingInstructionsand/orOwner’sManualorinUSA:2ConnecticutSouthDrive,EastGranby,CT06026,andinCanada:99
UnionStreet,Elmira,ONN3B3L7.YoucanalsocontactusthroughEasyHeat’slocaldealer.Inorderforawarrantyclaimtobeprocessed,acopyoftheoriginalsalesreceiptmustbeprovidedtoEasyHeat.EasyHeatwilldetermine,
initssoleandabsolutediscretionwhethertheclaimiscoveredorsubjecttothelimitationsorexclusionsdescribedinthislimitedwarranty.YoumaybeaskedtocontactEasyHeat’slocaldealerforfurtherinstructionsonhowto
obtaintheremediesavailabletoyouunderthislimitedwarranty.IfyouareaskedtoshiptheEasyHeatConsumerProducttoEasyHeatyouwillbeprovidedwithareturnreceiptauthorizationandwewillshiptherepairedorthe
replacementEasyHeatConsumerProducttoyouatnocharge.RepairsormodificationsmadetotheEasyHeatConsumerProductbyanyoneotherthanEasyHeatwillnullifythislimitedwarranty.Coverageunderthislimited
warranty is conditioned at all times upon the original purchaser’s compliance with these required notification and repair procedures.
Limitation of Liability
TOTHEEXTENTPERMITTEDBYLAW,INNOEVENTSHALLEASYHEATBELIABLEFORANYINCIDENTAL,SPECIAL,INDIRECT,ORCONSEQUENTIALDAMAGES,INCLUDINGANYECONOMICLOSS,WHETHERRESULTINGFROM
NONPERFORMANCE,USE,MISUSEORINABILITYTOUSETHEEASYHEATCONSUMERPRODUCTOREASYHEAT’SNEGLIGENCE.EASYHEATSHALLNOTBELIABLEFORDAMAGESCAUSEDBYDELAYINPERFORMANCEANDINNOEVENT,
REGARDLESSOFTHEFORMOFTHECLAIMORCAUSEOFACTION(WHETHERBASEDINCONTRACT,INFRINGEMENT,NEGLIGENCE,STRICTLIABILITY,OTHERTORTOROTHERWISE),SHALLEASYHEAT’SLIABILITYTOYOUEXCEEDTHEPRICE
PAIDBYYOUFORTHEEASYHEATCONSUMERPRODUCT.Theterm“consequentialdamages”shallinclude,butnotbelimitedto,lossofanticipatedprofits,businessinterruption,lossofuseorrevenue,costofcapitalorlossor
damage to property or equipment.
Somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamages,sotheabovelimitationorexclusionmaynotapplytoyou.
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE THAT MAY ARISE IN CONNECTION WITH THE SALE OF AN EASYHEAT CONSUMER PRODUCT SHALL BE LIMITED IN DURATION TO THE WARRANTY PERIOD.
WE DISCLAIM ALL OTHER IMPLIED WARRANTIES, UNLESS WE ARE PROHIBITED BY LAW FROM DOING SO, IN WHICH CASE ALL SUCH IMPLIED WARRANTIES SHALL EXPIRE AT THE EARLIEST TIME PERMITTED BY APPLICABLE LAW. Some states do
not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.
USA: Appleton Grp LLC EASYHEAT Inc, 2 Connecticut Drive South, East Granby, CT 06026 • Canada: EGS EASYHEAT Ltd, 99 Union Street, Elmira, ON N3B 3L7
Problem Possible Cause Suggested Correction
DisplayisBlank No power to the thermostat Restore power supply
GFCI test button
won’t cause
thermostat to trip
Thermostat is in ‘Standby’ mode (Heating
Symbol Flashing Slowly)
Wait for 3 minutes, until heating icon stops flashing
and is on continuously
GFIflashingonLCD
display Ground Fault detected by thermostat
PressResetbuttononthermostat,iffaultdoesnot
clear, switch to Off mode, call service technician or
contact EasyHeat Customer Service Center
Cold/HotFloor FloorTempSettoolow/high Increase/decreaseFloorTempSetting
Floor Temp won’t
reach set level
Heat up time may be longer than one hour
Cables may not be able to reach set level
due to room heat loss
CableProblem
Set cables to come on earlier than current program
Reduce source of heat loss, such as open windows,
insulate floor directly under cables
Cables must be checked
Floor Heating
doesn’t turn on
Thermostat in Off mode
Powersupplyproblem
Problemwithsensorwire,‘Sensor’flashingon
LCDdisplay
Cable problem
SwitchtoOnMode
Check breaker panel and wiring
Sensorand/orconnectionstothermostatmustbe
checked
Cables must be checked
