
8
Warranty
This warranty covers all defects to the confirmed materials, excluding the payment of any type of personal damage
indemnity caused directly or indirectly by the materials.
The periods indicated below start from the purchase date of the apparatus, 6 months at the latest from the leaving date
from our storage warehouses.
Water Cylinder
(domestic and industrial use)
5 Years: Stainless Steel (2 + 3 years)*
5 Years: Enamelled (2 + 3 years)*
Manufacturer Warranty
Thermodynamic solar
panel
10 Years
Against Production
Defects and corrosion
Electrical components and Moving parts:
Thermodynamic Block
Solar Block
Solarbox
Split
Monobloc (except cylinder)
Combi Block
Agrotherm
DHW
2 Years
*The warranty extension of 3 years, against corrosion of the internal tank (Enamelled / Stainless Steel), is conditioned to
the submission of:
Warranty and Check Sheet at maximum 15 days after the installation.
Documental evidence of the magnesium anode replacement.
Pictures of the installation where it’s shown safety group, expansion vessel, hydraulic and electrical connections
In case of warranty, the parts replaced are property of the manufacturer.
A repair under the warranty is not reason for an extension of its term.
Warranty Exclusions
The warranty ceases to be effective when the apparatus is no longer connected, used or assembled in accordance with
manufacturer instructions, or if there has been any form of intervention by unauthorized technicians, has the appearance
of modifications and/or if the series number appears to have been removed or erased. The equipment should be installed
by qualified technicians according to the rules in effects and/or the rules of the trade, or the instructions of our technical
services. Further exclusions from warranty:
Hot water tanks have been operating in water with the following indexes:
oActive chlorine > 0.2 ppm
oChlorides > 50 mg/l (Inox)
oHardness > 200 mg/l
oCondutibility > 600 μS/cm (20 ºC)
oPH < 5,5 or PH > 9 (Sorensen at 20ºC).
oIf one of the water parameters has a greater value than stipulated by directive 236/98 (Portugal) or equivalent
standard in the costumer’s country
Parts are subject to natural wear and tear –levers, switches, resistances, programmers, thermostats, etc.
Breakdown due to incorrect handling, electrical discharges, flooding, humidity or by improper use of the apparatus.
The warranty lapses if it is transferred to another owner, even if within the guarantee period.
The warranty lapses if this certificate is incorrectly filled in, if it is violated or if it is returned after more than 15 days
have passed since the purchase date of the apparatus.
ATTENTION: Technical assistance costs even within the warranty period shall be supported by the customer (Km and
assistance time). In cases where there is no justifiable breakdown and subsequent need for technical assistance, the
client will pay for lost technical assistance time.