EnGenius EP-436 User manual

User's Manual
WIRELESS SOLUTION PROVIDER
EP-436
4-line Wireless Phone System

Safety Instructions 1
General Safety Instructions 1
Product Safety Instructions 2
Battery Safety Instructions 4
Regulatory Information 5
..
Congratulations 7
Equipment Checklist ..8
Handset Illustration ..9
Handset Features 10
Basic Handset Features 10
Additional Handset Features 12
Base Illustration 15
Base Features 16
Basic Base Station Features 16
Additional Base Station Features 17
Administrator Features 18
Charger Illustration 19
Charger Features 20
Getting Started 21
Base Station Installation 21
Handset and Charger Installation 22
Basic Operations 23
Making a Telephone Call 23
Making an Intercom Call 23
Redial 24
Receiving a Telephone Call 24
Receiving an Intercom Call 24
Table of Contents
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Ending a Call 25
Adjusting Receiver Voice Volume 25
Placing a Call On Hold 25
Mute 26
Do Not Disturb (Silent Ring) 26
Key Guard 26
Battery Recharge and Replacement 27
Advanced Operations 28
Handset Registration 28
Advanced Registration 29
Handset Group Subscription 30
Call Transfer 31
3-Way Conferencing 31
Call Forwarding 32
Auto-Attendant (AA) 33
Call Waiting 34
AAConfiguration by Administrator 35
Change System Settings by Administrator 36
Phonebook Operations 37
Menu Operations 39
Text Messaging 42
Technical Specifications 44
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1. When using your wireless phone, ensure your safety and the
safety of others:
a. Always watch where you are walking and standing.
b. Don't let a phone call distract you from working safely.
2. In an emergency:
a. If an emergency occurs, dial the emergency phone number.
Remember: if you are in an area where your phone does not
have a clear signal from the base, it is highly probable that the
call may not go through. Locate the nearest landline telephone
or other communications device to call for help.
b. Emergency calls may not automatically provide emergency
personnel with your name, phone number or location. Tell the
operator
(i) Your name and phone number
(ii) The nature of the emergency
(iii) Whether police, fire, or medical assistance is needed
(iv) The exact location of the emergency, including address,
cross streets, mileposts or landmarks.
3. Notice to Hearing Aid Users: This phone system is compatible with
inductively coupled hearing aids.
4. Notice to Cardiac Pacemaker Users: Preliminary studies done by
the US FDA and others have shown that, although Interference to
the implanted cardiac pacemaker may occur when operating very
closely, wireless telephones "do not seem to pose a significant
problem for pacemaker wearers." However, until more is known,
FDA suggests that people with pacemakers may want to take
precautions when using or carrying a wireless telephone to ensure
that there is ample distance between the telephone and the
Safety Instructions
Caution: Your wireless telephone gives you freedom
and flexibility to stay in touch while you move around.
However, the safe and responsible use of the phone
depends entirely on you.
When using your phone equipment, safety instructions
should be followed to avoid the risk of fire, electric shock,
injury to person, and damage to property.
General Safety Instructions
1

pacemaker. Do not carry the handset in a breast pocket. If you
have any reason to suspect that interference is taking place, turn
off your handset immediately.
Product Safety Instructions
1. Read and understand all instructions.
2. Follow all warnings and instructions including those marked on the
product.
3. Changes or modifications to this product not expressively
approved by the manufacturer will void the warranty and the FCC
authorization to operate the equipment. Use only manufacturer
provided accessories.
4. Do not use the telephone near water. Never spill liquid of any kind
on this product.
5. Unplug the product from the wall telephone jack and power outlet
before cleaning. Do not use liquid or aerosol cleaners. Use damp
cloth for cleaning.
6. Do not place this product on an unstable cart, stand or table. The
product may fall and cause personal injury or damage to the
product or other property. Place the base station and the charger
on hard, flat surfaces.
7. Power Outage:
In the event of a power outage, your handset charger will not
recharge the handset battery, and the base station will not allow
you to make an outgoing call or take an incoming call. Both the
charger and the base station require electricity for operation. You
should have a telephone that does not require electricity available
for use during power outage, or have a temporary backup power
supply.
8. Slots or openings in the product's housing are provided for
ventilation. These openings must not be blocked or covered.
Placing the product on a bed, carpeting, or other similar surface
may block these openings and should be avoided. This product
should never be placed near or over a radiator or heat register, or
in a built-in installation unless proper ventilation is provided.
2

9. Never push objects of any kind into this product through housing
slots/openings as they may damage the product, touch dangerous
voltage points or short out parts that could result in fire, electric
shock, or injury.
10. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of the
type of power supply to your home, consult your dealer or local
power company.
11. Do not overload wall power outlets and extension cords as this
may result in fire or electric shock.
12. To avoid electric shock or burn, do not disassemble this product.
Send this product to an authorized service center when service or
repair work is required. Call Customer Service for locations near
you. Opening or removing covers may expose you to dangerous
voltages, electrical currents or other risks. Incorrect
reassembling of the product may cause electric shock when the
product is subsequently used.
13. Avoid using the product during a storm. There may be a risk of
electric shock from lightning.
14. Do not place the product where persons can step, trip, or fall on
the product.
15. Do not place conductive objects over or near the antenna.
16. Do not use the product to report a gas leak while in the vicinity of
the leak.
17. Do not install the base station or the handset charger near
microwave ovens, radios, TV sets, speakers, or other electrical
equipment. These appliances may cause interference to the
product or experience interference from the product.
18. Unplug the base station or the charger adaptor from the wall
power outlet and refer servicing to an authorized service center
under the following conditions:
a. If liquid had been spilled into the product.
b. When the power supply cord or plug is damaged or frayed.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the
operating instructions.
3

e. If the product has been dropped or housing has been damaged.
f. If the product shows a distinct change in performance.
Battery Safety Instructions
1. Use only manufacturer approved Nickel-Metal-Hydride (NiMH)
rechargeable batteries and charger. Do not use other types of
rechargeable batteries or non-rechargeable batteries. The
batteries could short-circuit, and the battery enclosure may be
damaged causing a hazardous condition.
2. Follow the charging instruction in this manual and instruction
labels and markings in the handset and charger compartments.
3. Battery must be recycled or disposed of properly. Do not dispose
the battery in a fire. The cells may explode.
4. Do not dispose of the battery in municipal waste. Check with local
codes for disposal instructions.
5. Exercise care in handling the batteries in order not to short-circuit
the battery with conductive materials such as rings, bracelets, keys,
pocketknife, and coins. The battery or conductive material may
overheat and cause burn or fire.
6. Do not expose batteries to rain or water.
7. Do not open or mutilate the battery. Released electrolyte is
corrosive and may cause injury to eyes or skin. The electrolyte
may be toxic if swallowed.
8. We should be careful about the wording of the battery heats up. We
are saying that the heats up is normal and is not dangerous. If there
is unpredicted thing happening, like the malfunction of the charger
which causes fire, we could have legal obligation.
4

Regulatory Information
EP-436
FCC ID: NNA-EP-436
IC: 3059A-EP436
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
Privacy of communications may not be ensured when
using this phone.
1. The term IC: before the radio certification number only signifies
that Industry of Canada technical specifications were met.
2. The REN is useful to determine the quantity of devices you may
connect to your telephone line and still have all devices ring when
your telephone number is called. In most, but not all, areas the
sum of the REN's of all devices connected to one line should not
exceed 5.0. To be certain of the number of devices you may
connect to your phone line, you should contact you local telephone
company for the maximum REN in your area.
3. If your telephone equipment causes problems to the telephone
network, the telephone company may ask you to disconnect your
phone system from the line until the problem has been corrected.
Consult with your local phone company for your rights if this
happens.
4. Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the proper
functioning of your telephone system. Consult with your local
phone company for your rights if this happens.
5. This telephone system may not be used on coin service provided
by the telephone company. Connection to party lines is subject to
state tariffs.
5

6. This telephone system has been tested and found to comply with
the limits for Class B digital devices, pursuant to Part 15 of the FCC
Rules and RSS210 of the DOC Rules. These limits are designed to
provide reasonable protection against harmful interference in a
general public installation. Operations of these devices may still
encounter interference from/to nearby TV's, VCR's, radios,
computers, or other electronic devices. To minimize or prevent
such interference, the telephone system should not be placed or
operated near other electronic devices. If interference occurs,
moving the base station and the handset farther away from them
will often reduce or eliminate the interference.
7. However, there is no guarantee that interference will not occur in a
particular installation. If this telephone system does cause
interference to other electronic devices, which can be determined
by turning the system off and on, the user is encouraged to try to
correct the interference by one or several of the following
Measures:
a. Increase the space separation between the handset or base
station and the device that is experiencing interference. We
recommend at least 20 feet between the system and other
electronic devices.
b. Connect the base station to a power outlet on a circuit separate
from that used by the device experiencing interference.
c. Consult the dealer or an experienced electronic technician for
help.
8. This equipment is a transmitter which produces RF energy. The
limits on human exposure to radio emission are set by FCC, this
equipment complies with those limits. The use of any accessories
that have not been approved is a violation of FCC rules.
6

Congratulations
You have purchased an exceptional business communications tool
from a leading telephone system manufacturer.
The EnGenius EP-436 4-line Telephone System is ideal for the small
office/business and home office users. The EP-436 is the longest
range, multi-line telephone and 2-way radio communications
system providing users unparallel mobility and flexibility.
With sophisticated digital signal processing and high quality
hardware designs, the EP-436 provides long-range telephone
connections and 2-way handset-to-handset communications in a
wide variety of business settings from multi-level office buildings,
factories, hotels/resorts, convention facilities, warehouses, farms,
business complexes, construction sites, and other demanding
business environments.
The unique 2-way radio feature allows handsets to communicate with
each other as digital, full-duplex 2-way radios. Members of work
group(s) can be in contact with their co-workers while leaving phone
lines available for incoming and outgoing calls. Handsets that are
within range of each other can use the 2-way feature even while out
of range of the base station. EP-436 can support up to 90 handsets.
7

Equipment Checklist
1. In a Base + Handset package, please find the following
components:
a. Base Station x 1
b. Base Antenna x 1
c. Base AC/DC Adaptor x 1
d. Handset x 1
e. Handset Long Antenna x 1
f. Handset Short Antenna x 1
g. Battery Pack x 2
h. Charger x 1
i. Charger AC/DC Adaptor x 1
j. Telephone Cord x 4
k. Handset Carrying Case x 1
I. Audio-In Cable
M. User's Manual, Warranty Card
2. In a Handset package, please find the following components:
a. Handset x 1
b. Handset Long Antenna x 1
c. Handset Short Antenna x 1
d. Battery Pack x 2
e. Charger x 1
f. Charger AC/DC Adaptor x 1
g. Belt Clip x 1
h. User's Manual, Warranty Card
3. Optional Accessories:
a. Outdoor Antenna Kit (including antenna and cable)
b. Rugged Carrying Case
c. Lightning Protection Kit
8

Handset Illustration
1. Antenna
2. Receiver
3. Microphone
4. 4-line LCD
5. TALK/FLASH
6. 2-WAY/INTERCOM
12. END Key
11. Up/Down
Scrolling Keys
13. Power On/Off Key
9
9. Headset Jack
10. Left/Right Soft Keys
8. Battery
1
4
7
GHI
PQ
RS
Tone
2
5
8
0
ABC
JKL
TUV
Oper
3DEF
6MNO
9WX
YZ
INTERCOMINTERCOM
FLASHFLASH
2-WAY2-WAY
TALKTALK
ENDEND
O
N
/
O
F
F

Handset Features
Basic Handset Features
1. Antenna
2. Earpiece/Receiver
3. Microphone
4. 4-line LCD (Liquid Crystal Display)
a. The LCD display has LED (Light Emitting Diode) for backlighting.
st
b. The 1 line of LCD consists of icons (see below).
nd rd
c. The 2 and 3 lines of the LCD, maximum 14 characters each,
display status, message, menu selections, or user-editable
alphanumerical characters.
d. The last line displays the left and right soft keys.
e. Icons (from left to right):
(i) RSSI (Receive Signal Strength Indicator)
During a call, the number of bars is proportional to the radio
signal strength received.
(ii) Call in-progress (ON/OFF-Hook)
Indicates if phone line mode is active.
(iii) Intercom in-progress
Indicates if Intercom mode is active.
(iv) Handset ID
Displays a handset icon and a 2-digit Handset ID.
(v) Two-DigitAddress Index
Shows address index when viewing contents of the call logs.
(vi) Line Indicator
Indicates the line number being accessed by the handset.
(vii) Battery Strength
Number of bars is proportional to the amount of battery
time remaining.
Indicates charging when in charger cradle.
5. TALK/FLASH
a. Places or answers a telephone or intercom call.
b. Toggles between calls in built-in call waiting operations.
c. Sends a Flash signal to phone line to retrieve a dial tone after the
call ends, or to perform, phone company provided, call waiting
operation during a call.
10

6. 2-WAY/INTERCOM
a. Places an intercom call to another handset ID or a group ID
(group paging).
b. Intercom calls are digital, full duplex, and are conducted without
the assistance from the base, thus leaving the base's line
handling capacity intact.
7. Ringer
a. Rings during an incoming call.
b. Distinctive alert sounds indicating various events:
(i) Single Beep: successful key entry
(ii) Double beep: failed operation or invalid key entry, also
indicates power on/off
(iii) Periodic 1-Long-2-Short Beep (every 1 seconds): low battery
Warning
(iv) Periodic Long Series of Beeps (repeat every 30 seconds):
indicates a call is on-hold
8. Battery
9. Headset Jack
2.5 mm headset jack for hands-free operation
10. Left/Right Soft Keys
Make menu selection.
11. Up/Down Scrolling Keys
a. Scroll through records and menu selections.
b. Adjust receiver voice volume when in Talk mode.
12. END Key
a. Ends a call.
b. Leaves current menu operation, up one level.
13. Power On/Off Key
To turn off handset, press and hold power key for 2 seconds.
11

Additional Handset Features
1. Up to 90 handsets and 99 Handset IDs
a. ID 10-99: individual Handset IDs. ID 10 and 11 are the first two
ID's assigned by the base and are designated "administrators"
who can change base settings such as greeting message and
other base administrative functions.
b. ID 01-09: Group ID. Handsets can "subscribe" from the handset
menu to group(s) and be paged when a landline caller or an
intercom caller enters a Group ID.
2. Over-the-air handset registration
3. Security
One of the 65,536 possible security codes is randomly selected
by the base station during registration.
4. Ringer and Vibrator
5. Call Waiting
nd
a. Notifies handset the arrival of a 2 call from another phone line.
b. Allows handset to toggle between 2 phone calls.
6. Caller ID
Displays incoming call phone number and name on the LCD
(needs Caller ID service from local telephone company)
7. Call waiting with Caller ID
nd
Displays 2 incoming call information on the same phone line
st
when 1 call is in progress (needs Call Waiting with Caller ID
service from local telephone company)
8. Call Transfer
a. Direct Transfer: transfer a telephone call to another handset
without announcement.
b. Announced Transfer: speak to the destination handset before
transferring a telephone call.
9. Call Forwarding
a. Forward all incoming phone calls to another handset.
b. Forward all incoming phone calls to another landline or cellular
phone number.
12

Note:
1. Once enabled from the handset, all phone calls will be routed to
the designated number until disabled. A warning message will
appear on the LCD.
2. Intercom calls are not forwarded.
3.
10. Call Conferencing
a. 2-handset and 1-line conferencing
b. 1-handset and 2-line conferencing
11. DND (Do Not Disturb, i.e., Silent Ring)
12. User programmable Flash key timing
a. From an administrator handset (Handset 10 or 11), press
MENU-9-2-4 to select flash key timing.
b. 9-level (100 ms - 900 ms) timing selections.
Note: The default value (600 ms) works in most areas. Changing
this setting may cause Flash key not working. Change only
when you are certain of the new value would work.
13. Three Call Logs
a. Called Log: Stores 10 phone numbers (up to 28 digit each)
dialed most recently. Can perform last-number redial on all 10
Numbers.
b. Received Call Log: 10 entries (14-digit phone number, 14
-character names, and time stamp), needs Caller ID service
from local telephone company.
c. Missed Call Log: 10 entries (14-digit phone number, 14
-character names, and time stamp), needs Caller ID service
from local telephone company.
d. Phone numbers and names can be saved into phonebook while
in display.
14. Any Key Answer (except PWR, END, Silent Soft Key)
15. Keyguard
Prevents accidental dialing.
16. Dialing Prefix
Up to 14 digits, including pause(s), one access code can be pre
programmed to be added automatically in front of the dialed-
number when dialing from call logs, phonebook, and dial-and-
send dialing.
Group calls are not forwarded.
13

17. Call Hold
a. Places call on hold.
b. Change battery while call is on hold.
18. Mute
19. Phonebook
a. 30 entries, each stores a phone number or handset ID (up to
28-digit) and name (up to14-character)
b. Alphabetically sorted display and search.
c. Dial from display.
20. Automatic 2-level transmit power control
21. Sixteen-level LCD contrast selections
22. Six-level earpiece voice volume selections
23. Five-level ringer volume selections (high/low/vibrate/vibrate-
then-ring/off)
24. Three-level keytone volume selections (high/low/off)
25. Four ringer type selections
26. Four keytone type selections
27. Display call time duration for current call during and immediately
after the call
28. Text Messaging:
a.
b. Sending Message: In view mode, handset can send a message
to another handset or a group of handsets.
c. Incoming Message: A distinctive tone alerts an incoming
message. The message indicator will stay on LCD display for 8
seconds and then is saved in memory. Atotal of 5 incoming
messages can be saved.
Text message is 25 characters max. This is to allow for the
destination handset to display the source from which the
message is from.
14

Base Illustration
1. Antenna
3. Line Status LED's
4. Power LED
15
AUDIO
L4 L2 DC IN L3 L1
Wireless Telephone System
Digital 4-Line
POWERPOWER
LINE 1LINE 1
LINE 2LINE 2
LINE 3LINE 3
LINE 4LINE 4
5. Line in 2. Audio in 6. DC in
7. REG Button
8. Reset Button

Base Features
Basic Base Station Features
1. Antenna
a. When selecting a location for the base station, it is better to
locate the base station as high as possible to avoid obstructions
that may interfere with radio transmission.
b. When using an outdoor antenna, locate the antenna (not the
base station itself) as high as possible for a clear transmission
path.
Note: The antenna port has a reverse thread connector; to remove
antenna or cable, turn clockwise; to install, turn
counterclockwise. Improper installation may damage the
connector.
2. Audio-in Jack (3.5 mm)
Provides MOH (Music on Hold).
3. Line Status LED's
LED lit indicates an active telephone line.
4. Power LED
LED lit indicates base station has power.
5. Line In
a. Supports 4 simultaneous telephone line connections.
b. Four standard RJ-11C/CA-11Aconnectors.
6. DC In
Connects to Base Station AC Adaptor.
7. Registration Key (REG)
Enters registration mode along with handset, assigns handset ID
(10-99).
8. Reset Button
a. Restores base station to factory settings:
(i) Base Station security code
(ii) Auto-Attendant (AA) Configuration:
On/Off, default = OFF
Number of rings before AA picks up, default = 2
16

Custom greeting message cleared
ID assigned to a phone line when AA is disabled, default =
ID 10
(iii) Operator ID, default = ID 10
(iv) Registered handset ID table cleared
b. Call Forwarding table:
(i) Call Forwarding On/Off for all registered handsets, default =
Off
(ii) Clear Call Forwarding numbers for all registered handsets
Notes:
1. Reset button is indented to prevent accidental system reset.
2. Because the base's security code is reset and the handset
registration table is cleared, all handsets (including
administrator) need to be re-registered after the base station
is reset.
Additional Base Station Features
1. 4-channel Auto-Attendant
a. 4 Auto-Attendant functions can be active at the same time in
case of 4 simultaneous incoming calls.
b. Allows private paging to a single handset (with individual
Handset ID) or group paging to a group of handsets (with Group
ID).
c. Per line AA enable/disable by administrator.
d. When disabled for a line, the administrator can set all handsets
to ring with an incoming call on that line, or a particular Handset
ID (10-99, Group ID 01-09 is not allowed) can be assigned to
have both incoming and outgoing call privileges on that line.
See AA Configuration by Administrator.
e. Up to 128 seconds customizable main greeting message.
2. Optional Outdoor Antenna Kit with cable
3. Supports both DTMF and Pulse dialing
a. From an administrator handset (Handset 10 or 11), press MENU-
9-2-3 to select Tone or Pulse dialing mode.
b. Default is Tone dialing.
17