Ennio Sy-wifi005 User manual

WIFI Video Door Phone

User Manual

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Please read this user’s guide carefully before using this products

Catalogue

Products Introduction…………………………………………………………1

Products Description…………………………………………………………2

Installation………………………………………………………………………3

E-lock Wire Diagram…………………………………………………………4

Specification……………………………………………………………………5

App Installation…………………………………………………………………6

Pairing Code……………………………………………………………………7

Intercom Setting………………………………………………………………8

Visitor Record…………………………………………………………………9

Doorbell Setting………………………………………………………………10

Talking Record………………………………………………………………11

Add User………………………………………………………………………12

About Software………………………………………………………………13

Accessories…………………………………………………………………14

Failure Diagnosis……………………………………………………………15

Work environment……………………………………………………………16

Notice …………………………………………………………………………17

Warranty………………………………………………………………………18

Attention:The illustrations in this manual, the screen display, All in order to more directly in detail expound the operation

of the products, due to the different version upgrades and production batch, they might a little different from the machine

with you, If mentioned in this manual content does not accord with your machine, please refer to our machine

1. Products Introduction

WiFi video doorbell connects to network via wireless router or network cable.Mobile devices include smartphone or tablet,could connect to

the doorbell;After the visitor rings,mobile devices could interact with doorbell via real time video and audio,user can view the visitor,then decide to

whether intercom or open the door etc.

WiFi doorbell support PIR and motion detection alarm,with IR night vision,12V power supply.

2.4G Wifi,real time viewing,max to support 100M broadband,support Android and IOS operation system.

Multi doorbell and multi mobile device can work at the same time.

With CE and ROHS certificate.

Functions：

1.With touch calling button；

2.With rain-proof cover,waterproof level IP55.

3.With unlock function

4.With GSM function,insert SIM card,when the device is offline,the doorbell can call the user’s mobile phone,only can support one SIM card.

5.One doorbell can support max to 8 mobile devices

6.One mobile device can support max to 4 WiFi doorbells

7.With intercom function,voice loudly.

8.Support motion detection

9.With IR night vision

10.Support monitor function through mobile device.

11.Can take photo by manually

12.Can take video(the video file will store on the mobile device or sever)

13.P2P cloud service could push messages of visitor calls、visitor photos and motion detect alarm to mobile device.

14.Network setting is very easy.

15.With 3 million pixel camera.

Device Requirement:

1. Smartphone or tablet above Android 4.2 version,IOS 8.0 version.

2. Home network above 2M,with wireless wifi router.

3. Mobile Phone network 2G,3G,4G.

4. Can insert SIM card:GSM WCDMA

2G:GSM 850/900/1800/1900

3G:WCDMA 850/900/1900/2100

2. Product Description

Outdoor Unit:

3. Installation

1.Back Cover installation wire diagram:

Step1: Connect wire,then install the waterproof sponge

Step2: Install the waterproof cover and screws

2.Outdoor unit recommended location:

A: Height: about 1.4 meter

B. near to wifi router

4. E-lock Wire Diagram:

5. Specification:

Model

SY-WIFI005

Lens

1/4 / F2.4 / 120 degree

Pixel

3 million

IR LED

2 PCS

IR Distance

About 3m

Power Supply

DC12V 1A

Power

Standby:1.5W Work:3.8 W

Size

155*95*45MM

6. APP Installation

Support OS：Android & IOS

（1）For Android: ：

A . Scan the QR Code which on the manual,then download and install it.

B. Search“ HODJOY” in the “ HIMARKET” to

“download ”(If no HIMARKET APP store on your mobile device,please search HIMARKET APP store and then install

it first)

（2）For IOS:

A. scan the QR code which on the manual,then download and install it.

B，Search“ HODJOY ” in the IOS app store,then download and install it.

After installatio,it appears icon ,click this icon to run the wifi video doorbell

7. Hotspot Configuration

（1）Start the doorbell

Connect power supply to start the equipment,then heard a short music ( start time approx 40 seconds ),then the doorbell will connect to

network.There are 2 ways of network connection: wireless WIFI and network wire.

A. If connect a network wire to your wireless router,then the doorbell will connect to your network automatically,voice hint “Open

Service”,now go to the step 3 .

B. If don’t connect the network wire to doorbell,the doorbell will connect to your network by wifi,then will be a voice hint” Hot mode”.

（2）One Button Configuration

The operation is different between Android and IOS mobile phone,the details as below:

A. For Android：

First,connect mobile phone to the wireless wifi network,then start APP software.Now the color of icon“HOLDJOY” is

white (if the color is gray,then shows the network is abnormal ): Click “Doorbell set up”,then click “One button

configuration”,now the “Family wifi name ”shows your home wireless wifi name,then input the wifi password,click “One

button configuration”,if hear voice hints “Open Service”,shows the configuration succeed,then go to the step 3.If there is

any problem,check as below:

A1. Check the “Show advanced options”,the encryption mode must be the same as your wireless wifi router,example: on doorbell,it is WPA

PSK,on your wireless wifi router,the encryption mode is also WPA/WPA2 PSK.

A2. Question:“Please input the family wifi name”;

Answer: The wifi of mobile device needs to connect to your home wireless wifi router,please input home wifi name.

A3. Q: “Please input the wifi name and password”;

A: input home wifi name and password.

A4. Q: “Check password timeout,please restart after checking”;

A: maybe input wrong password,please input the correct password to try again.

A5. Q: “ Search the doorbell timeout,please check the doorbell is on state”’;

A: The hot configuration of doorbell disappear,the hot configuration of doorbell only has 5 minutes,please restart the doorbell to try

again.

A6. Q: “Connect the doorbell timeout,please connect again or restart the doorbell”;

A: The hot configuration of doorbell disappear,please restart the doorbell to try again.

A7. Q: “Configure the doorbell timeout,please try again or restart the doorbell” ;

A: maybe the configuration succeed,can wait a moment to check if voice hints “Open Service”,or restart the doorbell to try again.

A8. Q: “Re-connect the family wifi timeout,please try again or restart the doorbell”;

A: In fact the configuration succeed,can ignore this hints,go to the step 3.

A9. One button configuration completed,please add doorbell”,please go to the step 3.

B. For IOS:

B1. Click the “Doorbell set up”,then click “wifi setting” to check if “doorbell” hot configuration,input the password

“12345678” to connect.

B2. Back to APP,enter “Doorbell set up”,then enter “one button configuration”,input the family wifi name and

password to connect.If configuration is successful,then the doorbell will connect to your wireless wifi router

automatically,after about 15 seconds,there will be voice hints “open service”,now go to the step 3.( Note: on “ Show

advanced options”,the encryption mode must be the same as your wireless wifi router. Example: on doorbell,it is WPA

PSK,on your wireless wifi router,the encryption mode is also WPA/WPA2 PSK.)

（3）Add doorbell

After heard the voice hints “open service”,check the wifi of mobile device and doorbell whether or not under the

same wireless router(only under the same wifi LAN,then can be searched),enter into the “doorbell set up”,then enter into

“add doorbell”.

A. Click the search icon ,it may appear below results:

A1. Search successful”.please click “ok”,the ID number and password will be filled in automatically,then go to Step B .

A2. “Network is not ok”,please check wifi network of mobile device.(The main interface icon “ENNIO” is white color,then shows the

network is ok)

A3. “Searching will be valid only under the same LAN”. The mobile phone use the “mobile data”,please use the same wifi for mobile

phone.

A4. “Have not searched the doorbell,please try it again”; please try it again after several seconds or restart the doorbell.

B. Click “add doorbell”,waiting for the results:

B1. “Search succeed”. Now can back to the main interface to use this wifi doorbell.

B2. “ID filled wrong,needs 12 digits”, check the ID number,and then input the correct ID number.

B3. “Wrong password,needs 6 digits”,input the correct password.

B4. “Need to fill the nickname”,input the nickname.

B5. “Doorbell added full”,the App only can add 4 doorbell.

B6. “Network is not good”,check the network of mobile phone.

B7. “You have already added this doorbell”.it shows add the doorbell before,ignore this hints.

B8. “Add failed,wrong password”, please input the correct password,if don’t know the password,please restore the factory setting.

B9. “Add failed,wrong sever”,please try it again or restart the doorbell .

B10. “Add failed,the doorbell had bound to max 8 users”. Can delete another users or restore the factory setting.

8. Visual talkback

（1）：Visual talkback/Remote monitoring,can be set under the “doorbell set up”. Choose “visual talkback”,the visitor also

can be heard the voice from mobile phone;Choose “remote monitoring”,the visitor can’t hear the voice from mobile

phone.

（2）：Photograph: Can click this icon to take the picture when “in the talk”,the picture will be stored “Visitor record”.

（3）：Open/Close the handsfree: Can open or close the handsfree when in the talk.

（4）：Remote unlock: press this icon to open the door,if set the “Password checking” under the “doorbell set up”,then

need to input the password to open the door.

（5）：Ending button: End the calling

9. Visitor Record

1. Visitor record: Create the file according to the doorbell name.When open one doorbell file, it shows the visitor

record (.mp4) and photograph pictures(.jpg).

2. Sever can save nearly a week visitor record for user.

3. Can click the search icon to download the no answered calling.

10. Doorbell Set up

Click “Doorbell set up”,then click the “Doorbell1”:

Doorbell ID：Each doorbell had an individual ID,can copy this ID to send to another users.

Doorbell nickname：The default nickname is “Doorbell1 to 4”,can click it to edit the nickname.

Select the current call doorbell: Select the doorbell want to call

Video call default state: choose “Visual talkback” or “Remote monitoring”

Call time:can edit the calling time,max to 10 minutes

Password checking: If turn on,then need to input the password when using the APP to

open the door (Default password 888888)

Unlock delay：can set the unlock delay time

Video recording time：Can set the video recording time

Video resolution：480P/720P option

PIR sensitivity：Low/Mid/High option

Phone offline dial phone number：Run App,When APP is offline,then the doorbell can call

the host phone number (Note: Only insert a SIM card to doorbell,then can do this setting)

Doorbell call phone number：Input the host phone number,can edit it anytime

(Note:Only insert a SIM card to doorbell,then can do this setting)

Client state：Number of adding client in the doorbell

Wifi signal：Check the doorbell wifi signal (Note: Only the wifi signal reach “good”,then

wifi can be used.If use network wire to connect the doorbell,then can’t be checked wifi signal)

Modify password：Default password 888888,when modify the password,another

users can’t connect the doorbell.。

Delete doorbell：Can’t receive the doorbell message when delete the doorbell

Restore factory setting：Within 5 minutes after turn on the doorbell,press the calling

button about 5 seconds,hints a music,then it is just restoring the factory setting,

it will last about 1-2 minutes.

11. Call Log

Show the doorbell calling record,including dialed, received, missed,unlocking records.Click the upper right corner icon to

clear the history.

12. Add User

One doorbell max to support 8 users,if another user need to add the doorbell,check as below:

A. If user is at home,power on the doorbell(make sure the mobile phone and doorbell use the same wifi network),click the search icon

within 5 minutes to add the doorbell.

B. If user is in another place,only can input the ID number and password to add the doorbell.

13. About software

（1）. Show the current version

（2）. If turn on the “Power on start”,then the APP can run automatically when the mobile phone restart (Note: This

function only can support Android mobile phone,don’t support IOS)

（3）.Turn on “Keep running background”.If turn off this function,the APP will exit automatically after running some

time,then can’t receive the message from doorbell.

（4）.Version update: can check the latest version

（5）.Quit: Exit APP

14. Accessories

12V1A Power Supply

1 pc

WIFI Outdoor camera

1 pc

terminal wire

1 pc

unlock wire

1 pc

Screws

1 set

Tools

1 set

15. Failure Diagnosis

Problem

Solution

The indicator isn’t on when plug power supply

Confirm 2PIN red&black power wire to plug the correct position,one is power port,another is unlocking

port,due to need to connect the convert wire,please make sure the positive and negative are not reversed.

Connect the power supply,no response after

press the calling button

It needs about 40 seconds to complete the device starts when power on

Network configuration does not succeed

1.Make sure input the correct password

2.Make sure the maximum number of devices connected to the router,the solution: Reset the router,then

reset the password to re-connect.

3.Make sure connect to dynamic IP,if it is static IP,it can be set in your PC

The Night Vision LED isn’t on

When in dark,the LED will be on automatically.

Voice small

Adjust the mobile phone volume

Connecting is slow or can’t open the video

Adjust the position between the router and device

No problem when connect to LAN,but the

connecting is slow or can’t open the video

when connect to WAN or 3G,4G

1. Make sure the mobile phone internet is well

2. Adjust the position between the router and device

3. Use the network wire to connect

Network configuration is successful,but can’t

connect to doorbell

One button configuration completed,the doorbell needs about 15 seconds to connect the wifi,then can add

the doorbell successful.

GSM Problem

1.Check the GSM signal

2. Check the SIM card whether or not insert to the slot or the direction whether or not correct.

16. Work Environment

(1) Working temperature -25°C—+50°C

(2) Working humidity range: less than 85%

17. Notices

(1) The product should be placed where is stable , windy , air-dry, non-sunshine ,non strong magnetic and non-dusty；

(2) Don't clean the surface with chemicals but with soft and clean dry cloth；

(3) Don’t press several buttons at the same time；

(4) The outdoor and indoor unit must be matched with appointed specified models and cannot match with others that are

not our products.

(5) Do not disassemble the machine without authorization, if the need for fault repair, please contact the distributor or the

company's technology department.

18. Service Warranty

1. From the day you purchase the machine, our company will provide free maintenance for the normal breakdown of the

product within the warranty period.

2. Products of our company could enjoy one year warranty and can be changed within 15 days, if there are any quality

problems.

3. Within the warranty period, if the machine is man-made dismantled or damaged despite of the requirements for using,

maintaining, taking care of in the product instruction, we will ask for the cost fee for the components.

4. Warranty place: the defective products will be sent back to our company by the distributors. The SHENZHEN factory

of our company will arrange maintenance work.

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Users’ Warranty Card