Enterasys Matrix DFE-Gold 4G4202-60 Manual
7.5x9-inch cover with bleed on 4 sides
Enterasys Matrix™
DFE-Gold Series
Hardware Installation Guide
Module 4G4202-60
Module 4G4282-41
P/N 9033910-02
i
Notice
EnterasysNetworksreservestherighttomakechangesinspecificationsandotherinformationcontainedinthis
documentanditswebsitewithoutpriornotice.ThereadershouldinallcasesconsultEnterasysNetworksto
determinewhetheranysuchchangeshavebeenmade.
Thehardware,firmware,orsoftwaredescribedinthisdocumentissubjecttochangewithoutnotice.
INNOEVENTSHALLENTERASYSNETWORKSBELIABLEFORANYINCIDENTAL,INDIRECT,SPECIAL,OR
CONSEQUENTIALDAMAGESWHATSOEVER(INCLUDINGBUTNOTLIMITEDTOLOSTPROFITS)ARISING
OUTOFORRELATEDTOTHISDOCUMENT,WEBSITE,ORTHEINFORMATIONCONTAINEDINTHEM,EVEN
IFENTERASYSNETWORKSHASBEENADVISEDOF,KNEWOF,ORSHOULDHAVEKNOWNOF,THE
POSSIBILITYOFSUCHDAMAGES.
EnterasysNetworks,Inc.
50MinutemanRoad
Andover,MA01810
©2007EnterasysNetworks,Inc.Allrightsreserved.
PartNumber: 9033910‐02 March 2007
ENTERASYS,ENTERASYSNETWORKS,ENTERASYSMATRIX,LANVIEW,NETSIGHT,WEBVIEW,andanylogos
associatedtherewith,aretrademarksorregisteredtrademarksofEnterasysNetworks,Inc.,intheUnitedStatesand
othercountries.
Allotherproductnamesmentionedinthismanualmaybetrademarksorregisteredtrademarksoftheirrespective
companies.
DocumentationURL:http://www.enterasys.com/support/manuals
DocumentacionURL:http://www.enterasys.com/support/manuals
DokumentationimInternet:http://www.enterasys.com/support/manuals
Electrical Hazard: Only qualified personnel should perform installation procedures.
Riesgo Electrico: Solamente personal calificado debe realizar procedimientos de instalacion.
Elektrischer Gefahrenhinweis: Installationen sollten nur durch ausgebildetes und qualifiziertes Personal
vorgenommen werden.
ii
Regulatory Compliance Information
Federal Communications Commission (FCC) Notice
ThisdevicecomplieswithPart15oftheFCCrules.Operationissubjecttothefollowingtwoconditions:(1)thisdevice
maynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterference
thatmaycauseundesiredoperation.
NOTE: ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaclassAdigitaldevice,pursuantto
Part15oftheFCCrules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhen
theequipmentisoperatedinacommercialenvironment.Thisequipmentuses,generates,andcanradiateradio
frequencyenergyandifnotinstalledinaccordancewiththeoperator’smanual,maycauseharmfulinterferenceto
radiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseinterferenceinwhichcase
theuserwillberequiredtocorrecttheinterferenceathisownexpense.
WARNING: Changesormodificationsmadetothisdevicewhicharenotexpresslyapprovedbytheparty
responsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.
Industry Canada Notice
ThisdigitalapparatusdoesnotexceedtheclassAlimitsforradionoiseemissionsfromdigitalapparatussetoutinthe
RadioInterferenceRegulationsoftheCanadianDepartmentofCommunications.
Leprésentappareilnumériquen’émetpasdebruitsradioélectriquesdépassantleslimitesapplicablesauxappareils
numériquesdelaclassAprescritesdansleRèglementsurlebrouillageradioélectriqueédictéparleministèredes
CommunicationsduCanada.
Class A ITE Notice
WARNING: ThisisaClassAproduct.Inadomesticenvironmentthisproductmaycauseradiointerferenceinwhich
casetheusermayberequiredtotakeadequatemeasures.
Clase A. Aviso de ITE
ADVERTENCIA:EsteesunproductodeClaseA.Enunambientedomésticoesteproductopuedecausarinterferencia
deradioencuyocasopuedeserrequeridotomarmedidasadecuadas.
Klasse A ITE Anmerkung
WARNHINWEIS:DiesesProduktzähltzurKlasseA(Industriebereich).InWohnbereichenkanneshierdurchzu
Funkstörungenkommen,dahersolltenangemesseneVorkehrungenzumSchutzgetroffenwerden.
Product Safety
Thisproductcomplieswiththefollowing:UL60950,CSAC22.2No.60950,73/23/EEC,EN60950,IEC60950,EN 60825,
21 CFR 1040.10.
Seguridad del Producto
ElproductodeEnterasyscumpleconlosiguiente:UL60950,CSAC22.2No.60950,73/23/EEC,EN 60950,IEC 60950,
EN 60825,21 CFR1040.10.
Produktsicherheit
DiesesProduktentsprichtdenfolgendenRichtlinien:UL60950,CSAC22.2No.60950,73/23/EEC,EN60950,IEC
60950,EN 60825,21CFR1040.10.
iii
Electromagnetic Compatibility (EMC)
Thisproductcomplieswiththefollowing:47CFRParts2and15,CSAC108.8,89/336/EEC,EN55022,EN61000‐3‐2,
EN 61000‐3‐3,EN55024,AS/NZSCISPR22,VCCIV‐3.
Compatibilidad Electromágnetica (EMC)
EsteproductodeEnterasyscumpleconlosiguiente:47CFRPartes2y15,CSAC108.8,89/336/EEC,EN55022,
EN 55024,EN 61000‐3‐2,EN61000‐3‐3,AS/NZSCISPR22,VCCIV‐3.
Elektro- magnetische Kompatibilität ( EMC )
DiesesProduktentsprichtdenfolgendenRichtlinien:47CFRParts2and15,CSAC108.8,89/336/EEC,EN55022,
EN 61000‐3‐2,EN61000‐3‐3,EN55024,AS/NZSCISPR22,VCCIV‐3.
Hazardous Substances
ThisproductcomplieswiththerequirementsofEuropeanDirective,2002/95/EC,RestrictionofHazardousSubstances
(RoHS)inElectricalandElectronicEquipment.
European Waste Electrical and Electronic Equipment (WEEE) Notice
InaccordancewithDirective2002/96/ECoftheEuropeanParliamentonwasteelectricalandelectronicequipment
(WEEE):
1. Thesymbolaboveindicatesthatseparatecollectionofelectricalandelectronicequipmentisrequiredandthatthis
productwasplacedontheEuropeanmarketafterAugust13,2005,thedateofenforcementforDirective
2002/96/EC.
2. Whenthisproducthasreachedtheendofitsserviceablelife,itcannotbedisposedofasunsortedmunicipalwaste.
Itmustbecollectedandtreatedseparately.
3. IthasbeendeterminedbytheEuropeanParliamentthattherearepotentialnegativeeffectsontheenvironment
andhumanhealthasaresultofthepresenceofhazardoussubstancesinelectricalandelectronicequipment.
4. Itistheusers’responsibilitytoutilizetheavailablecollectionsystemtoensureWEEEisproperlytreated.
Forinformationabouttheavailablecollectionsystem,pleasegotohttp://www.enterasys.com/services/support/or
contactEnterasysCustomerSupportat35361705586(Ireland).
iv
ѻ
ѻક䇈ᯢк䰘ӊ
Supplement to Product Instructions
᳝↦᳝ᆇ⠽䋼ܗ㋴(Hazardous Substance)
䚼ӊৡ⿄
(Parts) 䪙
3E
∲
+J
䬝
&G
݁Ӌ䫀
&U
⒈㘨㣃
3%%
⒈Ѡ㣃䝮
3%'(
䞥ሲ䚼ӊ
(Metal Parts) hƻ ƻ h ƻ ƻ
⬉䏃ഫ
(Circuit Modules) hƻ ƻ h ƻ ƻ
⬉㓚ঞ⬉㓚㒘ӊ
(Cables & Cable Assemblies) hƻ ƻ h ƻ ƻ
ล᭭㘮ড়⠽䚼ӊ
(Plastic and Polymeric parts) ƻƻ ƻ ƻ ƻ h
⬉䏃ᓔ݇
(Circuit Breakers) ƻƻ h h ƻ ƻ
ƻ˖ 㸼⼎䆹᳝↦᳝ᆇ⠽䋼䆹䚼ӊ᠔᳝ഛ䋼ᴤ᭭Ёⱘ䞣ഛ SJ/T 11363-2006 ޚ㾘ᅮⱘ䰤䞣㽕∖ҹϟDŽ
Indicates that the concentration of the hazardous substance in all homogeneous materials in the parts is
below the relevant threshold of the SJ/T 11363-2006 standard.
h˖ 㸼⼎䆹᳝↦᳝ᆇ⠽䋼㟇ᇥ䆹䚼ӊⱘᶤϔഛ䋼ᴤ᭭Ёⱘ䞣䍙ߎSJ/T 11363-2006 ޚ㾘ᅮⱘ䰤䞣㽕∖DŽ
Indicates that the concentration of the hazardous substance of at least one of all homogeneous
materials in the parts is above the relevant threshold of the SJ/T 11363-2006 standard.
ᇍ䫔ଂП᮹ⱘ᠔ଂѻકᴀ㸼ᰒ⼎
߃߯կᑨ䫒ⱘ⬉ᄤֵᙃѻકৃ㛑ࣙ䖭ѯ⠽䋼DŽ⊼ᛣ᠔ଂѻકЁৃ㛑Ӯгৃ㛑ϡӮ᳝᠔᳝᠔߫ⱘ䚼ӊDŽ
This table shows where these substances may be found in the supply chain of Enterasys’ electronic
information products, as of the date of sale of the enclosed product. Note that some of the component types
listed above may or may not be a part of the enclosed product.
50
ℸ⦃ֱՓ⫼ᳳ䰤া䗖⫼ѢѻકᰃѻકݠЁ᠔㾘ᅮⱘᴵӊϟᎹ
The Environmentally Friendly Use Period (EFUP) for all enclosed products and their parts
are per the symbol shown here, unless otherwise marked. Certain parts may have a
different EFUP (for example, battery modules) and so are marked to reflect such. The
Environmentally Friendly Use Period is valid only when the product is operated under the
conditions defined in the product manual.
䰸䴲⡍߿ⱘ⊼ℸᖫЎ䩜ᇍ᠔⍝ঞѻકⱘ⦃ֱՓ⫼ᳳᖫᶤѯ䳊䚼ӊӮ
᳝ϔϾϡৠⱘ⦃ֱՓ⫼ᳳ՟བ⬉∴ܗഫ䌈݊ѻકϞ
v
VCCI Notice
ThisisaclassAproductbasedonthestandardoftheVoluntaryControlCouncilforInterferencebyInformation
TechnologyEquipment(VCCI).Ifthisequipmentisusedinadomesticenvironment,radiodisturbancemayarise.
Whensuchtroubleoccurs,theusermayberequiredtotakecorrectiveactions.
BSMI EMC Statement — Taiwan
ThisisaclassAproduct.Inadomesticenvironmentthisproductmaycauseradiointerferenceinwhichcasetheuser
mayberequiredtotakeadequatemeasures.
Safety Information
Class 1 Laser Transceivers
The single mode network expansion modules use Class 1 laser transceivers.
Read the following safety information before installing or operating these modules.
TheClass1lasertransceiversuseanopticalfeedbacklooptomaintainClass1operationlimits.Thiscontrolloop
eliminatestheneedformaintenancechecksoradjustments.Theoutputisfactoryset,anddoesnotallowanyuser
adjustment.Class1Lasertransceiverscomplywiththefollowingsafetystandards:
•21CFR1040.10and1040.11U.S.DepartmentofHealthandHumanServices(FDA).
•IECPublication825(InternationalElectrotechnicalCommission).
• CENELECEN60825(EuropeanCommitteeforElectrotechnicalStandardization).
Whenoperatingwithintheirperformancelimitations,lasertransceiveroutputmeetstheClass1accessibleemission
limitofallthreestandards.Class1levelsoflaserradiationarenotconsideredhazardous.
Whentheconnectorisinplace,alllaserradiationremainswithinthefiber.Themaximumamountofradiantpower
exitingthefiber(undernormalconditions)is‐12.6dBmor55x10‐6watts.
Removingtheopticalconnectorfromthetransceiverallowslaserradiationtoemitdirectlyfromtheopticalport.The
maximumradiancefromtheopticalport(underworstcaseconditions)is0.8Wcm‐2or8x103Wm2sr‐1.
Donotuseopticalinstrumentstoviewthelaseroutput.Theuseofopticalinstrumentstoviewlaseroutput
increaseseyehazard.Whenviewingtheoutputopticalport,powermustberemovedfromthenetworkadapter.
vi
Declaration of Conformity
ApplicationofCouncilDirective(s): 89/336/EEC
73/23/EEC
Manufacturer’sName: EnterasysNetworks,Inc.
Manufacturer’sAddress: 50MinutemanRoad
Andover,MA01810
USA
EuropeanRepresentativeAddress: EnterasysNetworks,Ltd.
NexusHouse,NewburyBusinessPark
LondonRoad,Newbury
BerkshireRG142PZ,England
ConformancetoDirective(s)/ProductStandards: ECDirective89/336/EEC
EN55022
EN61000‐3‐2
EN61000‐3‐3
EN55024
ECDirective73/23/EEC
EN60950
EN60825
EquipmentType/Environment: NetworkingEquipment,foruseinaCommercial
orLightIndustrialEnvironment.
EnterasysNetworks,Inc.declaresthattheequipmentpackagedwiththisnoticeconformstotheabovedirectives.
vii
Enterasys Networks, Inc.
Firmware License Agreement
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CAREFULLYREADTHISLICENSEAGREEMENT.
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conflictingorinconsistenttermsandconditionsappearingonanypurchaseorderorotherdocumentsubmittedby
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viii
3. APPLICABLELAW. ThisAgreementshallbeinterpretedandgovernedunderthelawsandinthestateand
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IftheProgramisexportedfromtheUnitedStatespursuanttotheLicenseExceptionTSRundertheU.S.Export
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inCountryGroupsD:1orE:2(Albania,Armenia,Azerbaijan,Belarus,Bulgaria,Cambodia,Cuba,Estonia,Georgia,
Iraq,Kazakhstan,Kyrgyzstan,Laos,Latvia,Libya,Lithuania,Moldova,NorthKorea,thePeople’sRepublicofChina,
Romania,Russia,Rwanda,Tajikistan,Turkmenistan,Ukraine,Uzbekistan,Vietnam,orsuchothercountriesasmaybe
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YOU.
ix
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x
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xi
Contents
About This Guide
Who Should Use This Guide ............................................................................................................... xv
How to Use This Guide ...................................................................................................................... xvi
Related Documents ........................................................................................................................... xvi
Conventions Used in This Guide .......................................................................................................xvii
Getting Help ......................................................................................................................................xviii
Chapter 1: Introduction
Overview of DFE-Gold Series Capabilities ........................................................................................1-2
The DFE-Gold Modules .....................................................................................................................1-3
Connectivity .......................................................................................................................................1-5
Management ......................................................................................................................................1-5
Switch Configuration Using WebView .........................................................................................1-5
Switch Configuration Using CLI Commands ...............................................................................1-5
Secure Networks Policy Support .......................................................................................................1-6
Standards Compatibility .....................................................................................................................1-6
LANVIEW Diagnostic LEDs ...............................................................................................................1-6
Chapter 2: Network Requirements
Link Aggregation ................................................................................................................................2-1
10BASE-T Network ............................................................................................................................2-2
100BASE-TX Network .......................................................................................................................2-2
1000BASE-T Network ........................................................................................................................2-2
Chapter 3: Installation
Installation Site Requirement .............................................................................................................3-2
Unpacking the DFE-Gold Module ......................................................................................................3-2
Installing Optional Network Expansion Module (NEM) ......................................................................3-3
DFE Module Placement and Installation Rules ..................................................................................3-3
Installing Module into a Chassis ........................................................................................................3-5
Preparation ..................................................................................................................................3-6
Installing Module into Matrix E7 or N7 Chassis ...........................................................................3-6
Installing Module into Matrix N3, N1, or N5 Chassis (N3 shown) ................................................3-9
Connecting to the Network ...............................................................................................................3-11
Connecting UTP Cables to 4G4202-60 or 4G4282-41 ..............................................................3-11
Connecting to COM Port for Local Management .............................................................................3-15
What Is Needed .........................................................................................................................3-15
Connecting to an IBM PC or Compatible Device .......................................................................3-16
Connecting to a VT Series Terminal ..........................................................................................3-17
Connecting to a Modem ............................................................................................................3-19
Adapter Wiring and Signal Assignments ...................................................................................3-21
xii
Completing the Installation ...............................................................................................................3-22
Completing the Installation of a New System ............................................................................3-22
Completing the Installation of a DFE-Gold Module in an Existing System ................................3-24
Chapter 4: Troubleshooting
Using LANVIEW .................................................................................................................................4-1
About the Management (MGMT) LED .........................................................................................4-1
Viewing the Receive and Transmit Activity ..................................................................................4-2
Troubleshooting Checklist ..................................................................................................................4-5
Overview of DFE-Gold Module Shutdown Procedure ........................................................................4-7
Recommended Shutdown Procedure Using OFFLINE/RESET Switch .......................................4-8
Last Resort Shutdown Procedure Using OFFLINE/RESET Switch .............................................4-8
Appendix A: Specifications
DFE-Gold Module Specifications ...................................................................................................... A-1
COM Port Pinout Assignments ......................................................................................................... A-3
Regulatory Compliance ..................................................................................................................... A-3
Chapter B: Mode Switch Bank Settings and Optional Installations
Required Tools .................................................................................................................................. B-1
Setting the Mode Switches ............................................................................................................... B-2
Memory Locations and Replacement Procedures ............................................................................ B-3
Location of DRAM SIMM and DIMM Memory Modules .............................................................. B-3
DIMM Replacement Procedure (4G4282-41) ............................................................................. B-5
DRAM SIMM Replacement Procedure for 4G4202-60 or 4G4282-41 ....................................... B-8
Index
xiii
Figures
1-1 4G4202-60 and 4G4282-41 DFE-Gold Modules ..........................................................................1-4
3-1 Examples, Slot Numbers and Module Placement in Matrix E7 or N7 ..........................................3-4
3-2 Installing Module into Matrix E7 or Matrix N7 Chassis (E7 shown) ..............................................3-8
3-3 Installing Module into Matrix N3, N1, or N5 Chassis (Matrix N3 shown) ....................................3-10
3-4 Connecting a Twisted Pair Segment to the DFE-Gold Module ..................................................3-12
3-5 Four-Wire Crossover Cable RJ45 Pinouts, Connections Between Hub Devices .......................3-13
3-6 Four-wire Straight-Through Cable RJ45 Pinouts, Connections
Between Switches and End User Devices .................................................................................3-13
3-7 Eight-Wire Crossover Cable RJ45 Pinouts, Connections Between Hub Devices ......................3-14
3-8 Eight-Wire Straight-Through Cable RJ45 Pinouts, Connections
Between Switches and End User Devices .................................................................................3-14
3-9 Connecting an IBM PC or Compatible........................................................................................3-17
3-10 Connecting a VT Series Terminal...............................................................................................3-18
3-11 Connecting to a Modem .............................................................................................................3-20
3-12 Matrix DFE Startup Screen Example (N7 Chassis)....................................................................3-24
4-1 LANVIEW LEDs............................................................................................................................4-2
4-13 OFFLINE/RESET Switch..............................................................................................................4-7
B-1 Mode Switch Location on 4G4202-60 and 4G4282-41 ............................................................... B-3
B-2 Memory Module Locations on the 4G4202-60 ............................................................................ B-4
B-3 Memory Module Locations on the 4G4282-41 ............................................................................ B-4
B-1 Removing NEM and DIMM Connector Location on 4G4282-41.................................................. B-6
B-2 Removing the Existing DIMM from 4G4282-41 ........................................................................... B-6
B-3 Installing the DIMM on 4G4282-41.............................................................................................. B-7
B-4 Removing Existing DRAM SIMM from 4G4202-60 or 4G4282-41 .............................................. B-8
B-5 Installing the DRAM SIMM .......................................................................................................... B-9
Tables
4-1 LANVIEW LEDs............................................................................................................................4-3
4-2 Troubleshooting Checklist ............................................................................................................4-5
A-1 Specifications .............................................................................................................................. A-1
A-2 COM Port Pin Assignments......................................................................................................... A-3
A-3 Compliance Standards ................................................................................................................ A-3
xiv
xv
About This Guide
Thisguideprovidesanoverview,installationandtroubleshootinginstructions,and
specificationsfortheEnterasysMatrix™DFE‐Gold4G4202‐60and4G4282‐41modules.
ForinformationabouttheCLI(CommandLineInterface)setofcommandsusedto
configureandmanagetheDFE‐Goldmodules,refertotheEnterasysMatrixDFE‐Gold
SeriesConfigurationGuide.
Who Should Use This Guide
Thisguideisintendedforanetworkadministratorresponsibleforinstallingandsetting
uptheDFEmodules.
Note: In this guide, the following terms are used:
•DFE refers to Distributed Forwarding Engine series of modules.
• DFE-Gold module or module refers to the 4G4202-60 and 4G4282-41. If the
information applies only to one of the modules, the module is referred to by its model
number (such as 4G4282-41).
•Network expansion module or NEM refers to an optional uplink card installed on the
main logic board and accessible through the option slot of the 4G4282-41.
Important Notice
Depending on the firmware version used in the DFE-Gold module, some features described in this
document may not be supported. Refer to the Release Notes shipped with the DFE-Gold module to
determine which features are supported.
Electrical Hazard: Only qualified personnel should perform installation procedures.
Riesgo Electrico: Solamente personal calificado debe realizar procedimientos de
instalacion.
xvi
How to Use This Guide
ThisprefaceprovidesanoverviewofthisguideandtheDFE‐Gold Seriesmanualset,and
abriefsummaryofeachchapter;definestheconventionsusedinthisdocument;and
instructshowtoobtaintechnicalsupportfromEnterasys Networks.Tolocateinformation
aboutvarioussubjectsinthisguide,refertothefollowingtable:
Related Documents
ThemanualslistedbelowcanbeobtainedfromtheWorldWideWebinAdobeAcrobat
PortableDocumentFormat(PDF)atthefollowingsite:
http://www.enterasys.com/support/manuals
•EnterasysMatrixDFE‐GoldSeriesConfigurationGuideprovidesinformationonhowto
usetheCommandLineInterfacetosetupandmanagetheDFE‐Gold modules.
•CablingGuideprovidesinformationondBlossandcablespecifications.
UnliketheEnterasysMatrixDFE‐GoldSeriesConfigurationGuide,theCablingGuideis
notlistedalphabeticallyonthewebsite.Instead,itislistedundertheOverviewGuides
link.
For... Refer to...
An overview of the DFE-Gold modules Chapter 1, Introduction
Network requirements that must be met before
installing the DFE-Gold modules
Chapter 2, Network Requirements
Instructions to install the DFE-Gold module
hardware
Chapter 3, Installation
Troubleshooting installation problems and
diagnosing network/operational problems using
the LANVIEW LEDs
Chapter 4, Troubleshooting
Specifications, environmental requirements, and
physical properties of the DFE-Gold modules
Appendix A, Specifications
Instructions to set the mode switches when
necessary and remove and replace DRAM SIMM
and DIMM memory
Appendix B, Mode Switch Bank Settings
and Optional Installations
xvii
Conventions Used in This Guide
Thefollowingconventionsareusedinthisguide:
Lowercasex:Indicatesthegeneraluseofanalphanumericcharacter(forexample,6x1xx,
thex’sindicateacombinationofnumbersorletters).
Note: Calls the reader’s attention to any item of information that may be of special
importance.
Caution: Contains information essential to avoid damage to the equipment.
Precaución: Contiene información esencial para prevenir dañar el equipo.
Achtung: Verweißt auf wichtige Informationen zum Schutz gegen Beschädigungen.
Electrical Hazard: Warns against an action that could result in personal injury or death
due to an electrical hazard.
Riesgo Electrico: Advierte contra una acción que pudiera resultar en lesión corporal o la
muerte debido a un riesgo eléctrico.
Elektrischer Gefahrenhinweis: Warnung vor sämtlichen Handlungen, die zu Verletzung
von Personen oder Todesfällen – hervorgerufen durch elektrische Spannung – führen
können!
Warning: Warns against an action that could result in personal injury or death.
Advertencia: Advierte contra una acción que pudiera resultar en lesión corporal o la
muerte.
Warnhinweis: Warnung vor Handlungen, die zu Verletzung von Personen oder gar
Todesfällen führen können!
xviii
Getting Help
Foradditionalsupportrelatedtothemodulesorthisdocument,contact
Enterasys Networksusingoneofthefollowingmethods:
BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasys Networksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyactionsalreadytakentoresolvetheproblem(forexample,
changingmodemodules,rebootingtheunit)
•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthe
network
•Adescriptionofyournetworkenvironment(forexample,layout,cabletype)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(forexample,haveyoureturnedthedevicebefore,isthisa
recurringproblem)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
To expedite your message, type [SWITCHING] in the subject line.
To send comments concerning this document to the Technical Publications Department:
Please include the document Part Number in your email message.
This manual suits for next models
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