Eosera EAR VIEW MD Installation guide

Frequently Asked Questions
How do I use EAR VIEW MD?
1. Begin charging your EAR VIEW MD Wi-Fi Ear Camera by plugging in the micro-USB power
cord to the device and a charging socket. While the device is charging, feel free to “ like ” our photos
and videos on Instagram, TikTok, and Facebook. Give us a follow!
2. Scan the included QR code with your phone or tablet camera to download the Eosera ® app.
Open the Eosera app.
3. Once the device is charged, disconnect the power cord. To power on the device, remove the cap.
A purple light will appear around the neck to let you know your device is on.
4. Connect to the device ’ s Wi-Fi by exiting the app and going to your phone or tablet ’ s Wi-Fi
settings and selecting EOSERA Wi-Fi.
5. Enter back into the Eosera app and press start to begin viewing live footage. Select “ left ear ” to
switch between your right and left ear. Use the scoop attachments and safety cones to help pilot
your way through the external ear canal.
6. Press the photo button to take a picture of your ear canal. Press the video button to start
recording a video. Press the video button again to stop recording.
7. View photos and videos by going back to the home screen of the app and selecting the album
button located at the bottom center of your screen. The photos and videos will be saved to your
phone or tablet automatically. To learn more about Eosera or to view FAQs or set-up information,
select the “ About ” button on the bottom right side of your screen. You may need to disconnect
from the Eosera Wi-Fi in your settings to access the links on the About page.
8. To turn the device off, place the cap back onto the device. It will turn off automatically.
Is EAR VIEW MD safe for use?
If used as instructed, EAR VIEW MD is safe for use. It ’ s important to heed these warnings:

· Consult health care provider to answer your personal questions before use.
· Do not aggressively shove or stick the camera into the ear canal or scrape the skin of the canal as it may
cause bleeding, discomfort, or damage to the eardrum.
· If using on children, hold child ’ s head firmly to avoid jumping or movement.
· Adult supervision is required for use of this device.
· Discontinue use and contact your health care provider if you feel pain.
· Discontinue use and immediately turn device off if it becomes hot.
· Disinfect the tip attachments after each use with an alcohol towelette.
· Strictly for use in the outer ear canal (from the eardrum outward).
· Not for use in mouth or throat.
· Do not use near water or bathtubs.
Who can/should use EAR VIEW MD?
Adult supervision is required for use of this device. If using on children, hold the child ’ s head firmly to avoid
jumping or movement.
What do I do if the device is not working?
Try uninstalling the app and installing it again. Make sure you ’ re connected to the device and not another Wi-
Fi or your data. Try turning off your data if your phone or tablet is defaulting to that. Please note that you
must register your device to activate the 12-month warranty. If you have questions or concerns, email
[e-mail].
How do I activate my 12-month warranty?
Follow the instructions on the warranty card you received with your device. Go to the website provided
(www.EARcareMD.com/EVregister) and enter your device ’ s serial number along with other prompted
information. If you have questions or concerns, contact customer service at [phone] or email
[e-mail].
What do I do if my device broke after my warranty expired?
Unfortunately, if your 12-month warranty has expired and your device breaks after 12 months, you cannot
apply the warranty for a new device. Should you have any questions, don ’ t hesitate to call at (844) 732-
7929 or email [e-mail].
What do I do if my device broke and I have a warranty?
If you registered your device within 30 days of purchase and your device stops working within the 12-month
warranty time frame, you may request a new device by calling our customer service number at (844) 732-
7929 or email [e-mail]. We will assist you in getting a new device.

What do I do if my device broke and I don ’ t have a warranty?
If you did not activate your warranty within 30 days of purchase, your device is not under the 12-
month express warranty and cannot be replaced if the device stops working due to unpreventable
factory issues or preventable user issues. If you have questions, call [phone] or email
[e-mail]. Some states do not allow certain types of limitations on warranties, so the
limitation may not apply to all purchasers and may vary from state to state.
Is the device waterproof?
No, the device is not waterproof. Avoid getting the device and the battery of the device wet.
Avoid using the device near water or bathtubs.
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