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Need Help? F
irst contact your physician, then email:
suppor[email protected] www.zephyrx.comDevice Troubleshooting
Device Not Working? Try these steps:
1. Remove and re-insert the batteries -- this will force the device to wake-up (usually not needed)
2. Check the battery orientation -- they both face the same direction
3. Replace the batteries if needed. Once your device is connected, you'll see a battery level indicator on the Breathing
Exercises main menu in the lower right hand corner
4. When searching for a device to pair it may take a minute or two depending on the number of other bluetooth devices in
the area. You might have to scroll down to see your device. Once you've connected for the first time the app will
automatically search for that same ZEPHYRx spirometer upon re-opening
5. When connecting via bluetooth, if you don’t see your device after a few minutes, exit the ZEPHYRx application and go
to SETTINGS > BLUETOOTH on your phone or tablet. Turn bluetooth off then back on again.
6. Make sure the mouthpiece is firmly seated in the ZEPHYRx device. You may have to remove and re-insert the
mouthpiece. Rotate the mouthpiece just about 1/4 turn as you insert it. The end of the mouthpiece will stick out the
back of the handle by about 1/2 inch
7. Check to make sure nothing interferes with the spinning turbine (the orange color piece)
8. When inhaling or exhaling make sure your hand does not cover the spirometer turbine opening in the back
9. Make sure your lips make a complete seal around the mouthpiece
10. Older Android Device: make sure location services are turned on in order for bluetooth pairing to occur.
11. I DON’T SEE MY CLINIC when consenting: since it’s a large list it may take 30 seconds or so to download over your
WiFI connection. It helps if you have a strong connection, say 3 bars or more.
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