Epool 4819 User manual

1 KEEP THIS MANUAL
ePOOL™ TROUBLe SHOOTING GUIDe (mODeL #4819, veRSION 2)
ImPORTANT: Prior to troubleshooting a receiver message, recycle the power FIRST.
To recycle the power, unplug the receiver, wait 10 seconds and then plug the receiv-
er back in. If you still have the same message, check for other causes listed below.
RECEIVER
MESSAGE
POSSIBLE
CAUSES SOLUTIONS
Communication Error Receiver is NOT within
a 100 foot direct line
of sight of the oating
unit.
Unplug the receiver. Move unit to within a 100 foot
direct line of sight with the receiver. See “For Best
Results” Section. Plug the receiver back in.
Floating unit is under
a pool cover.
Unplug the receiver. Uncover the oating unit. Plug
the receiver back in.
Floating unit is next to
the pool edge/coping.
Unplug the receiver. Move the unit to a more central-
ized location in your pool. Plug the receiver back in.
If you are still receiv-
ing this message.
Contact GAME.
pH Sensor Fault:
pH is above or below
measurement range
pH reading is 0.0. Sensor glass is broken and will need replacing.
Sensor glass may be
broken and will need
replacing.
Remove bottom cap as instructed on page 16 of your
Owner’s Manual. Check to see if the glass sensor is
broken. If it is, contact GAME.
Your pool water is out
of balance.
Take a test sample of pool water to conrm reading. If
necessary, add the appropriate chemicals to bring your
pool back into this range.
Then unplug the receiver, wait 10 seconds and plug the
receiver back in.
If you are still receiv-
ing this message.
Contact GAME.
For technical assistance and missing parts, call Customer Service toll-free
1.888.339.2546
(press 135 at any time)
Monday through Friday, 8 am to 5:00 pm MST

2KEEP THIS MANUAL
Chlorine Sensor Fault:
Sanitizer/chlorine is above
or below measurement
range
Floating unit is in an
unbalanced location.
Make sure that the oating unit is not near your oat-
ing chlorinator which would cause higher than normal
readings. Move oating unit to a dierent part of pool.
Unplug the receiver, wait 10 seconds and plug the
receiver back in.
Floating unit may have
an air bubble covering
the sensor.
Unplug the receiver. Pull the oating unit out of the
water, tip on its side and place it in a dierent location
in your pool away from your return jets. Plug the
receiver back in.
Your pool water is out
of balance.
Take a test sample of pool water to conrm reading. If
necessary, add the appropriate chemicals to bring your
pool back into this range.
Then unplug the receiver, wait 10 seconds and plug the
receiver back in.
Still receiving this
message.
Contact GAME.
Alkalinity Sensor Fault:
Alkalinity is high (only for
Salt Water Pools)
Your pool may be low
on chlorine or your
alkalinity may be too
high.
Take a test sample of pool water to your local pool
store. Ask for the chlorine and alkalinity readings. The
chlorine concentration in your pool should be >2 ppm.
If it is below this, check your salt generator and adjust
to increase the chlorine concentration. If your alkalinity
is too high please follow your local pool store’s recom-
mendations for correcting this. Unplug the receiver,
wait 10 seconds and then plug the receiver back in.
If you are still receiv-
ing this message.
Contact GAME.
For technical assistance and missing parts, call Customer Service toll-free
1.888.339.2546
(press 135 at any time)
Monday through Friday, 8 am to 5:00 pm MST