Epson ActionDesk 4000 User manual

IMPORTANT NOTICE
DISCLAIMER OF WARRANTY
Epson America makes no representations or warranties, either express or implied, by or
with respect to anything in this manual, and shall not be liable for any implied warranties
of merchantability and fitness for a particular purpse or for any indirect, special or
consequential damages. Some states do not allow the exclusion of incidental or
consequential damages, so this exclusion may not apply to you.
COPYRIGHT NOTICE
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording. or otherwise, without the prior written permission of Epson
America, Inc. No patent liability is assumed with respect to the use of information
contained herein. Nor is any liability assumed for damages resulting from the use of the
information contained herein. Further, this publication and features described herein are
subject to change without notice.
TRADEMARKS
Epson is a registered trademark of Seiko Epson Corporation.
Epson Connection is a service mark of Epson America, Inc.
General notice: Other product names used herein are for identication purposes only and
may be trademarks of their respective owners. Epson disclaims any and all rights in those
marks.
Copyright © 1993 by Epson America, Inc.
Torrance, California, USA 11/93
ii

Important Safety Instructions
1.
2.
3.
4.
5.
6.
7.
8.
9.
Read all of these instructions and save them for later reference.
Follow all warnings and instructions marked on the computer.
Unplug the computer from the wall outlet before cleaning. Use a
damp cloth for cleaning; do not use liquid or aerosol cleaners.
Do not spill liquid of any kind on the computer.
Do not place the computer on an unstable cart, stand, or table.
Slots and openings in the cabinet and the back or bottom are
provided for ventilation; do not block or cover these openings. Do
not place the computer near or over a radiator or heat register.
Operate the computer using the type of power source indicated
on its label.
If you plan to operate the computer in Germany, observe the
following safety precaution:
To provide adequate short-circuit protection and over-current
protection for this computer, the building installation must be
protected by a 16 Amp circuit breaker.
Beim Anschluß des Computers an die Netzversorgung muß
sichergestellt werden, daß die Gebäudeinstallation mit einem
16 A Überstromschukschaber abgesichert ist.
Connect all equipment to properly grounded (earthed) power outlets.
If you are unable to insert the plug into an outlet, contact your
electrician to replace your outlet. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch
on and off.
10. Do not allow the computer’s power cord to become damaged or
frayed.
iii

11. If you use an extension cord with the computer, make sure the total
of the ampere ratings of the devices plugged into the extension cord
does not exceed the ampere rating for the extension cord. Also,
make sure the total of all products plugged into the wall outlet does
not exceed 15 amperes
12. Do not insert objects of any kind into this product through the
cabinet slots.
13. Except as specifically explained in this User’s Guide, do not attempt
to service the computer yourself. Refer all servicing to qualified
service personnel.
14. Unplug the computer from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A. When the power cord or plug is damaged.
B. If liquid has entered the computer.
C. If the computer does not operate normally when the operating
instructions are followed. Adjust only those controls that are
covered by the operating instructions. Improper adjustment of
other controls may result in damage and often requires
extensive work by a qualified technician to restore the
computer to normal operation.
D. If the computer has been dropped or the cabinet has been
damaged.
E. If the computer exhibits a distinct change in performance.
iv

Instructions Importantes de Sécurité
1.
2.
3.
4.
5.
6.
7.
8.
9.
Lire complètement les instructions qui suivent et les conserver pour
références futures.
Bien suivre tous les avertissements et les instructions indiqués sur
l’ordinateur.
Débrancher l’ordinateur de toute sortie murale avant le nettoyage.
Utiliser un chiffon humide; ne jamais utiliser un nettoyeur liquide
ou une bonbonne aerosol.
Ne jamais renverser un liquide d’aucune sorte sur l’ordinateur.
Ne pas placer l’ordinateur sur un chariot, un support, ou une table
instable.
Les évents dans les meubles, à l’arrière et en dessous sont conçus pour
l’aération; on ne doit jamais les bloquer. Ne pas placer l’ordinateur
près d’une source de chaleur directe.
Le fonctionnement de l’ordinateur doit s’ effectuer conformément au
type de source d’alimentation indiquée sur l’etiquette.
Lorsqu’ on desire utiliser l’ordinateur en Allemagne, on doit observer
les normes séuritaires qui suivent:
Afin d’assurer une protection adequate à l’ordinateur contre
les court-circuits et le survoltage, l’installation de l’édifice doit
comprendre un disjoncteur de 16 amp.
On doit brancher tout l’équipement dans une sortie reliée à la masse.
Lorsqu’il est impossible d’inérer la fiche dans la prise, on doit
retenir les services d’un électricien ou remplacer la prise. Ne jamais
utiliser une prise sur le même circuit qu’un appareil à photocopie
ou un systeme de contrôle d’aération avec commutation
marche-arr&
10. S’assurer que le cordon d’alimentation de l’ordinateur n’est pas
effrité
V

11. Dans le cas où on utilise un cordon de rallonge avec l’ordinateur, on
doits’assurer que la valeur totale d’ampères branch& dans le
cordon n’excède en aucun temps les amp&es du cordon de
rallonge. La quantitè totale des appareils branch& dans la prise
murale ne doit jamais excéder 15 ampères.
12. Ne jamais inérer un objet de quelque sorte que ce soit dans les
cavités de cet appareil.
13. Sauf tel que spécifié dans la notice d’utilisation, on ne doit jamais
tenter d’effectuer une réparation de l’ordinateur. On doit référer le
service de cet appareil à un technicien qualifie.
14. Débrancher l’ordinateur de la prise murale et confier le service au
personnel de service qualifié selon les conditions qui suivent:
A. Lorsque le cordon d’alimentation ou la prise sont
endommagés.
B. Lorsqu’un liquide s’est infiltré dans l’ordinateur.
C. Lorsque l’ordinateur refuse de fonctionner normalement
méme en suivant les instructions. N’ajuster que les commandes
qui sont énuméres dans les instructions de fonctionnement.
Tout ajustement inadéquat de tout autre controle peut
provoquer un dommage et souvent néceessiter des riparations
éborhes par un techicien qualifié afin de remette l’appareil
en service.
D. Lorsqu’on a échappé l’ordinateur ou que I’on a endommagé
le boitier.
E. Lorsque l’ordinateur déontre un changement noté au niveau de
sa performance.
vi

FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
TIhis equipment has been tested and found to comply with the limits for a class B digital
device, pursuan t to Part 15 of the FTC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio and
television reception. However, thereis no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separate between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
Consult an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels that
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
equipment has more than one interface connector, do not leave cables connected to
unusedintexfaces.
Changes or modifications not expressly approved by the manufacturer could void the
user’s authority to operate the equipment.
FOR CANADIAN USERS
This digital apparatus does not exceed the Class B lmits for radio noise emissions from
digital apparatus as set out in the radio interference regulations of the Canadian
Department of Communications
L.e present appareil num&ique n&net pas de bruits radioélectriques d+ssant la limites
applicable-s aux appareils numkriques de Classe B prescrites dans le réglement sur le
brouillage radioélecuique éldicaté par le Ministére des Communications du Canada.

Contents
lntroduction
Optional Equipment
..........................
3
System Memory
..........................
3
CacheMemory ...........................
3
VideoMemory ...........................
4
Microprocessor ...........................
4
Math Coprocessor
......................... 4
Drives................................
4
SVGA and IDE Drivers
.........................
5
How toUseThisManual ........................
5
Conventions Used in This Manual
............... 6
Where to Get Help............................
7
CompuServe On-line Support
.................. 8
Chapter 1
Setiing Up Your System
Getting Started
..............................
Choosing a Location
........................
1-1
Unpacking Your Computer
................... 1-2
Connecting Peripheral Devices
....................
1-3
Connecting a Keyboard
......................
1-3
Connecting a Mouse.
.......................
1-4
Connecting a Monitor
.......................14
Connecting a Printer or Other Device
..............
1-5
Connecting the Power Cord
...................
1-6
Turning On the Computer
.......................
1-7
Turning Off the Computer
.......................
1-9
vii

Chapter 2
Running SETUP and Installing Driveas *
Using SETUP
..............................
2-1
Starting the SETUP Program
...................
2-2
Using the System Setup Option
.................
2-4
Checking System Memory
....................
2-4
Assigning Hard Disk Drive Types
...............25
Using the Advanced System Setup Options
..........26
Setting the Boot Options
.....................
2-8
Setting the Security and Anti-Virus Options
.........
2-10
Using the Virus Protection Features
..............
2-12
Using the Green PC Features
..................
2-13
Viewing the System Summary
.................
2-14
Exiting SETUP
..........................
2-15
Post-SETUP Procedures
........................
2-16
Installing the IDE Driver
........................
2-16
Installing Video Drivers
........................
2-18
Chapter 3
using Your Computer
Working Comfortably
.........................
3-1
Using Energy Wisely
..........................
3-2
Using Your Green PC Features
....................
3-3
Inserting and Removing Diskettes
..................
3-4
Stopping a Command or Program
..................35
Resetting the Computer
........................
3-5
Using a Password
............................
3-7
Changing the Processor Speed
....................
3-8
Chapter 4
lnstdling and Removing Optons
Removing the Cover
.......................... 4-2
Replacing the Cover
..........................
4-4
Locating the Internal Components
..................
4-5
Changing the Jumper Settings
.....................
4-6
Setting the Jumpers
........................
4-8
Installing Memory Modules (SIMMs)
................ 4-10
Inserting SIMMs
..........................
4-11
Removing SIMMs
.........................
4-13
viii

Installing an Option Card
....................... 4-14
Removing an Option Card
....................... 4-19
Adding Video Memory
.........................
4-19
Installing the Video Chips
....................
4-20
Installing External Cache
........................
4-22
Installing the External Cache Chips
.............. 4-23
Upgrading the Microprocessor
....................
4-25
Replacing the Processor Chip
..................
4-26
Installing a Heat Sink
.......................
4-28
Post-installation Procedures
......................
4-29
Chapter 5
Installing and Removing Drives
Installing a Hard Disk Drive in the Internal Drive Bay . . . . . . .
5-2
Removing the Mounting Frames . . . . . . . . . . . . . . . . 5-3
Connecting the Hard Disk Drive Cables . . . . . . . . . . . . 5-4
Installing the Hard Disk Below the Mounting Bracket . . . .
5-8
Installing the Hard Disk On the Mounting Bracket . . . . . .
5-11
Removing a Hard Disk Drive From the Internal Drive Bay . . . . .
5-14
Installing a Drive in the Upper Extemal Drive Bay . . . . . . . . .
5-14
Connecting the Drive and Power Cables . . . . . . . . . . . . 5-17
RemovingaDrivefromtheUpperDriveBay . . . . . . . . . . . . 5-19
Reconnecting the Drive and Power Cables to the Diskette
Drive in the Lower Drive Bay . . . . . . . . . . . . . . . . . . . . 5-19
Post-installatim Procedures . . . . . . . . . . . . . . . . . . . . . . 5-21
Chapter 6 Truubkshooiing
Identifying Your System
........................
6-1
The Computer Will Not Start
..................... 6-3
The Computer Does Not Respond
..................6-4
Keyboard Problems
...........................
6-5
Monitor Problems
............................
6-6
Diskette Problems
............................
6-7
Diskette Drive Problems
........................
6-8
Hard Disk Drive Problems
.......................
6-8
Password Problems
...........................
6-10
Software Problems
............................
6-11
Printer Problems
.............................
6-12
ix

Option Card Problems
.........................
6-12
Memory Module Problems
...................... 6-13
Mouse Problems
.............................
6-14
Controller Problems
.......................... 6-14
External Cache Problems
........................
6-14
Appendix A Specifications
CPU and Memory
............................ A-1
Controllers
................................
A-3
Interfaces
.................................
A-3
Massstorage...............................
A-4
Keyboard .................................
A-5
SETUP Program
............................. A-5
Physical Characteristics
.........................
A-5
Power Supply
..............................
A-6
Option Slot Power Limits
........................ A-6
Environmental Requirements
.....................
A-6
Video Resolutions and Colors
.....................
A-7
Hard Disk Drive Types
......................... A-8
Drive Option Information
....................... A-10
DMA Assignments
...........................
A-11
Hardware Interrupts
.......................... A-11
System Memory Map
..........................
A-12
System I/O Address Map
.......................
A-13
Connector Pin Assignments
......................
A-14
Tested Operating Environments
...................
A-20
Options Available from Epson
....................
A-21
Glossary
Index
Epson International marketing Locations

Introduction
Your new Epson” computer offers the following features:
Intel
®
486SX, DX, or DX2 processor upgradable to faster,
more powerful processors, including the Pentium™
OverDrive™
Energy Star compliant, low-power standby mode for the
video and hard disk drive for standard configurations
High-speed, 32-bit local bus interfaces for both SVGA video
and IDE hard disk drives
4MB of internal memory, expandable to 64MB
System and video BIOS shadow RAM
8KB of internal processor cache, with support for 64KB,
128KB, or 256KB of external cache
1 MB of onboard video memory, expandable to 2MB
Math coprocessor built into the microprocessor on DX,
DX2, and Pentium OverDrive systems
Local bus video with True Color support, which lets your
monitor display up to 16.8 million colors
Built-in VGA port
Two built-in serial ports and one built-in parallel port
One built-in PS/2” compatible keyboard port and one
built-in PS/2 compatible mouse port
introduction 1

Three l6-bit, full-length and two 8-bit, half-length ISA
option slots (if your system has a DX, DX2, or Pentium
OverDrive processor, access to the bottom 16-bit slot may
be blocked by the heat sink/fan assembly)
Support for up to two externally accessible and two
internal storage devices (see Appendix A for power
restrictions)
Password security and anti-virus features.
Your system contains local bus interfaces for the video and IDE
controllers. These buses can transfer data at the full speed of
your processor rather than at the standard 8.33 MHZ ISA bus
speed, so your system can access the hard disk drive and
process video data far more quickly. The video local bus,
combined with the standard 1MB of on-board video memory,
provides fast video response in a range of resolutions and
colors. (See Appendix A for a list of supported resolutions.)
In standard configurations, this computer complies with the
United States Environmental Protection Agencys Energy Star
Program, which promotes the manufacture of energy-efficient
printers, computers, and monitors. Your computer’s
“Green PC” feature places the hard disk drive in a low-power
standby mode when the mouse or keyboard has been inactive
for a specified period of time. It also stops sending video
signals to your monitor.
Note
If you have an Energy Star compliant monitor, it also goes
into a low-power standby mode because it isn’t receiving
video signals from your computer. (Screens on
noncompliant monitors go blank, but do not enter a
low-power standby mode.)
2 Introduction

Your computer’s SETUP program lets you select different
timeout periods for the hard disk drive and video signals so
you can ensure that the standby feature fits the way you work.
Your system may have been configured for you. If so,
everything you need to get started is already in place. The
settings for your hardware configuration have been set to
ensure optimal system performance. The hard disk drive
already contains the MS-DOS@ operating system and
Microsoft’ Windows.” In addition, the drivers needed to take
advantage of your system’s local bus features and enhanced video
resolutions have been installed for you. Just connect your keyboard,
mouse, and monitor and you’re ready to go.
Optional Equipment
You can easily upgrade your computer by installing additional
memory and a wide variety of options, as described below.
(Installation instructions are provided in Chapters 4 and 5.)
System Memory
By adding lMB, ZMB, 4h4B, 8h4B, 16MB, or 32MB SIMMs
(single inline memory modules) to the main system board, you
can expand the computer’s memory up to 64MB.
Cache Memory
You can increase the cache memory to 64KB,128KB, or 256KB
by installing additional SRAM chips on your main system
board. Additional cache allows your system to access
frequently used data faster, improving the overall performance
of the system.
Introduction 3

Video Memory
You can add video memory chips to your system board to
increase the video memory to 2MB, which allows you to use
higher video resolutions with more colors.
Microprocessor
Your system supports the following microprocessors:
486SX/25
486sxm
486DX/33
486DX/50
486DX2/50
486DX2/66
Pentium OverDrive.
Math Coprocessor
If your system contains a DX, DX2, or Pentium OverDrive
microprocessor, a math coprocessor is built into the chip.
Drives
Your system can support up to four mass storage devices,
including hard disk drives, diskette drives, a tape drive, a
CD-ROM, or an optical drive. As your storage needs expand,
you can install additional drives. (See Appendix A for power
restrictions.)
4 Introductiun

SVGA and IDE Drivers
Your computer comes with special SVGA and IDE drivers for
the integrated local bus SVGA and IDE hard disk drive
interfaces. The IDE driver lets you use the high-speed, 32-bit
local bus IDE hard disk drive interface which dramatically
increases the speed of your computer as it reads from and
writes to your hard disk drive.
The SVGA drivers allow you to take advantage of the local bus
and extended VGA features such as high resolutions and
132column text mode when you run popular application
programs.
If your system was configured for you, these drivers have
already been installed. If you need to install them yourself, see
Chapter 2 for instructions on installing the IDE driver. Readme
files on your driver diskettes tell you how to install drivers for
specific applications.
How to Use This Manual
This manual contains the information you need to get the best
results from your computer. You don’t have to read everything
in this book; see the following chapter summanaries to find the the
sections you need.
Chapter 1 provides simple instructions for setting up your
system and connecting peripheral devices such as the monitor
and printer.
Chapter 2 describes how to run the SETUP program to
define your computer’s configuration. You may need to do
this the first time you use your computer. If you change the
configuration later, you will need to run it again. This chapter
also describes how to install the IDE driver that allows you to
take advantage of your hard disk drive’s local bus capabilities.
Introduction 5

Chapter 3 covers general operating procedures, such as
resetting the computer, using the password, and changing the
processor speed.
Chapter 4 describes how to remove and replace the computer’s
cover, change jumper settings, and install optional equipment
such as microprocessor upgrades, option cards, and memory
modules.
Chapter 5 explains how to install and remove disk drives.
Chapter 6 contains troubleshooting tips.
Appendix A lists the specifications of your computer and the
operating environments that have been tested on your system.
At the end of this manual you’ll find a Glossary, an Index, and
a list of international marketing locations.
Conventions Used in This Manual
This manual uses the following type conventions:
Example
Enter
Ctrl C
Meaning
Keys ycu press on the keyboard
Keys you press at the same time; hold down the
key marked Ctrl and press the letter C
C:\DOS Text as it appears on the screen
I
DISKCOPY A: B: Text that you type exactly as shown
I
COM1
Names of labeled hardware elements
6 Introduction

where to Get Help
If you purchased your computer outside the United States,
please contact your dealer or the marketing location nearest
you for customer support and service. international marketing
locations are listed at the back of this manual.
If you purchased your computer in the United States, Epson
provides the following support services through the Epson
Connection” at [phone]. (You can also contact Epson at
[phone] and ask for the Epson Connection.)
Technical assistance with the installation, configuration,
and operation of Epson products
On-site Servicer referral
Assistance in locating your nearest Authorized Epson
Reseller or Service Center
Sales of Epson ribbons, supplies, parts, documentation, and
accessories for your Epson product
Customer Relations
Epson technical information library fax service-also
available directly by calling the toll number [phone]
Product literature with technical specifications on our
current and new products.
If you need help with any software you are using, see the
documentation that came with it or contact the manufacturer
for technical support.
Introduction 7

CompuServe On-line Support
The fastest way to access helpful tips, specifications, drivers,
application notes, tables for DIP switch or jumper settings, and
bulletins is through the Epson America Forum on
CompuServe.
®
If you are not currently a member of CompuServe, you are
eligible for a free introductory membership as an owner of an
Epson product. This membership entitles you to:
An introductory $15 credit on CompuServe
Your own user ID and password
A complimentary subscription to CompuServe Magazine,
CompuServe’s monthly publication.
To take advantage of this offer, call [phone] in the United
States and Canada and ask for representative #529. In other
countries, call [phone] or your local CompuServe access
number.
If you are already a CompuServe member, simply type
GO
EPSON at the menu prompt to reach the Epson America
Forum.
8 Introduction

Chapter 1
Setting Up Your System
This chapter briefly describes how to set up your computer. It
includes the following information:
Getting started
Connecting peripheral devices
Turning the computer on and off.
Getting Started
Follow the instructions below for choosing a location for your
new system and unpacking it.
Choosing a Location
When you are ready to set up your system, choose a safe,
convenient location that provides the following:
A flat, hard surface. Surfaces like beds and carpets attract
static electricity, which can erase data on your disks,
damage the computer’s circuitry, and prevent proper
ventilation.
Moderate environmental conditions. Select a cool, dry area
and protect your computer from extremes in temperature,
humidity, dust, and smoke. Avoid direct sunlight or other
sources of heat.
Good air circulation. Leave several inches of space around
the computer so air can move freely.
Setting Up Your System 1-1