Epson ActionDesk 4000 User manual

IMPORTANT NOTICE
DISCLAIMER OF WARRANTY
Epson America makes no representations or warranties, either express or implied, by or
with respect to anything in this manual, and shall not be liable for any implied warranties
of merchantability and fitness for a particular purpose or for any indirect, special, or
consequential damages. Some states do not allow the exclusion of incidental or
consequential damages, so this exclusion may not apply to you.
COPYRIGHT NOTICE
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Epson
America, Inc. No patent liability is assumed with respect to the use of information
contained herein. Nor is any liability assumed for damages resulting from the use of the
information contained herein. Further, this publication and features described herein are
subject to change without notice.
TRADEMARKS
Epson is a registered trademark of Seiko Epson Corporation,
ActionDesk is a trademark and Epson Connection is a service mark of Epson America, Inc.
General notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. Epson disclaims any and all rights in those
marks.
Copyright © 1993 by Epson America, Inc. 4002497
Torrance, California, USA 8/1/93
ii

Important Safety Instructions
1.
2.
3.
4.
5.
6.
7.
8.
9.
Read all of these instructions and save them for later reference.
Follow all warnings and instructions marked on the computer.
Unplug the computer from the wall outlet before cleaning. Use a
damp cloth for cleaning; do not use liquid or aerosol cleaners.
Do not spill liquid of any kind on the computer.
Do not place the computer on an unstable cart, stand, or table.
Slots and openings in the cabinet and the back or bottom are
provided for ventilation; do not block or cover these openings.
Do not place the computer near or over a radiator or heat
register.
Operate the computer using the type of power source indicated
on its label.
If you plan to operate the computer in Germany, observe the
following safety precaution:
To provide adequate short-circuit protection and over-current
protection for this computer, the building installation must
be protected by a 16 Amp circuit breaker.
Beim Anschluß des Computers an die Netzversorgung muß
sichergestellt werden, daß die Gebäudeinstallation mit einem
16 A Überstromschutzschalter abgesichert ist.
Connect all equipment to properly grounded (earthed) power
outlets. If you are unable to insert the plug into an outlet, contact
your electrician to replace your outlet. Avoid using outlets on
the same circuit as photocopiers or air control systems that
regularly switch on and off.
10. Do not allow the computer’s power cord to become damaged or
frayed.
iii

11. If you use an extension cord with the computer, make sure the
total of the ampere ratings of the devices plugged into the
extension cord does not exceed the ampere rating for the
extension cord. Also, make sure the total of all products plugged
into the wall outlet does not exceed 15 amperes.
12. Do not insert objects of any kind into this product through the
cabinet slots.
13. Except as specifically explained in this User’s Guide, do not
attempt to service the computer yourself. Refer all servicing to
qualified service personnel.
14. Unplug the computer from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
A. When the power cord or plug is damaged.
B. If liquid has entered the computer.
C. If the computer does not operate normally when the operating
instructions are followed. Adjust only those controls that are
covered by the operating instructions. Improper adjustment
of other controls may result in damage and often requires
extensive work by a qualified technician to restore the
computer to normal operation.
D. If the computer has been dropped or the cabinet has been
damaged.
E. If the computer exhibits a distinct change in performance.
iv

Instructions Importantes de Sécurité
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Lire complètement les instructions qui suivent et les conserver
pour references futures.
Bien suivre tous les avertissements et les instructions indiqués sur
l’ordinateur.
Debrancher l’ordinateur de toute sortie murale avant le nettoyage.
Utiliser un chiffon humide; ne jamais utiliser un nettoyeur
liquide ou une bonbonne aerosol.
Ne jamais renverser un liquide d’aucune sorte sur l’ordinateur.
Ne pas placer l’ordinateur sur un chariot, un support, ou une table
instable.
Les events dans les meubles, à l’arrière et en dessous sont conçus
pour l’aération; on ne doit jamais les bloquer. Ne pas placer
l’ordinateur près d'une source de chaleur directe.
Le fonctionnement de l’ordinateur doit s’effectuer conformément
au type de source d’alimentation indiquée sur l’étiquette.
Lorsqu’on desire utiliser l’ordinateur en Allemagne, on doit
observer les normes sécuritaires qui suivent:
Afin d’assurer une protection adequate à l’ordinateur contre
les court-circuits et le survoltage, l’installation de l’édifice
doit comprendre un disjoncteur de 16 amp.
On doit brancher tout l’équipement dans une sortie reliée à la
masse. Lorsqu’il est impossible d’insérer la fiche dans la prise, on
doit retenir les services d’un électricien ou remplacer la prise. Ne
jamais utiliser une prise sur le même circuit qu’un appareil à
photocopie ou un système de contrôle d’aération avec
commutation marche-arrêt.
S’assurer que le cordon d’alimentation de l’ordinateur n’est pas
effrité.
V

11. Dans le cas où on utilise un cordon de rallonge avec l’ordinateur,
on doit s’assurer que la valeur totale d’ampères branches dans le
cordon n’excède en aucun temps les amperes du cordon de
rallonge. La quantité totale des appareils branches dans la prise
murale ne doit jamais excéder 15 amperes.
12. Ne jamais insérer un objet de quelque sorte que ce soit dans les
cavités de cet appareil.
13. Sauf tel que spécifié dans la notice d’utilisation, on ne doit jamais
tenter d’effectuer une réparation de l’ordinateur. On doit référer
le service de cet appareil à un technicien qualifié.
14. Debrancher l’ordinateur de la prise murale et confier le service au
personnel de service qualifié selon les conditions qui suivent:
A. Lorsque le cordon d’alimentation ou la prise sont
endommagés.
B. Lorsqu’un liquide s’est infiltré dans l’ordinateur.
C. Lorsque l’ordinateur refuse de fonctionner normalement
même en suivant les instructions. N’ajuster que les
commandes qui sont énumérées dans les instructions de
fonctionnement. Tout ajustement inadéquat de tout autre
contrôle peut provoquer un dommage et souvent nécessiter
des réparations élaborées par un technicien qualifié afin de
remettre l’appareil en service.
D. Lorsqu’on a échappé l’ordinateur ou que l’on a endommagé
le boîtier.
E. Lorsque l’ordinateur démontre un changement note au niveau
de sa performance.
vi

Contents
Introduction
VGA and IDE Drivers
........................
3
Optional Equipment
........................
3
System Memory
........................
3
Cache Memory
.........................
3
Video Memory
.........................
4
Microprocessor
......................... 4
Math Coprocessor
.......................
4
Drives
..............................
4
How to Use This Manual
......................
5
Conventions Used in This Manual
.............. 6
Where to Get Help
......................... 6
Chapter 1 Setting Up Your System
Getting Started
............................
1-1
Choosing a Location
......................
1-1
Unpacking Your Computer
.................
1-2
Connecting the Computer
.....................
1-3
Connecting a Keyboard
....................
1-3
Connecting a Mouse
......................
1-3
Connecting a Monitor
.....................
1-4
Connecting a Printer or Other Device
............
1-5
Connecting the Power Cord
.................
1-6
Turning On the Computer
.....................
1-7
Turning Off the Computer
.....................
1-10
vii

Chapter 2
Running the SETUP Program
Starting the SETUP Program
....................
2-2
The System Setup Option
...................... 2-3
Setting the Time and Date
................... 2-3
Setting the Video Display Type
................ 2-4
Checking System Memory
...................
2-4
Setting the Diskette Drive(s)
..................
2-4
The Fixed Disk Setup Option
.................... 2-5
Defining Your Own Drive Type
................
2-5
The Advanced System Setup Option
................
2-6
Configuring Cache Memory
..................
2-6
Configuring Memory Shadow
................. 2-7
Configuring Chipset Registers
................. 2-7
Setting the Boot Options
.......................
2-8
The System Security and Anti-Virus Option
........... 2-9
The System Summary Option
...................
2-10
Exiting the SETUP Program
.....................
2-11
Post-SETUP Procedures
.......................
2-12
Chapter 3
Using Your Computer
Inserting and Removing Disks
................... 3-1
Stopping a Command or Program
................. 3-2
Resetting the Computer
.......................
3-3
Using a Password
...........................
3-4
Changing the Processor Speed
................... 3-6
Chapter 4
Installing and Removing Options
Removing the Cover
......................... 4-2
Replacing the Cover
.........................
4-4
Locating the Internal Components
.................
4-5
Changing the Jumper Settings
................... 4-6
Setting the Jumpers
....................... 4-8
Installing Memory Modules (SIMMs)
............... 4-10
Inserting SIMMs
......................... 4-11
Removing SIMMs
........................ 4-13
Installing an Option Card
...................... 4-14
viii

Removing an Option Card
..................... 4-18
Removing the Option Card Connector Board
..........
4-18
Replacing the Option Card Connector Board
..........
4-20
Adding Video Memory
.......................
4-21
Installing the Video Chips
..................
4-21
Installing External Cache
......................
4-23
Installing the Chips
......................
4-24
Upgrading the Microprocessor
..................
4-26
Replacing the Processor Chip
................
4-27
Installing a Heat Sink
.....................
4-29
Post-installation Procedures
....................
4-29
Chapter 5
Installing and Removing Drives
Installing a Hard Disk Drive in the Internal Drive Bay . . . . . 5-2
Removing the Mounting Frames . . . . . . . . . . . . . . . 5-3
Connecting the Hard Disk Drive Cables . . . . . . . . . . 5-4
Installing the Hard Disk Below the Mounting Bracket . . 5-8
Installing the Hard Disk On the Mounting Bracket . . . . 5-10
Removing a Hard Disk Drive From the Internal Drive Bay . . .
5-13
Installing a Drivein the Upper External Drive Bay . . . . . . . 5-13
Connecting the Drive and Power Cables . . . . . . . . . . 5-16
Removing a Drive from the Upper Drive Bay . . . . . . . . . . 5-18
Reconnecting the Drive and Power Cables to the Diskette
Drive in the Lower Drive Bay . . . . . . . . . . . . . . . . . .
5-18
Post-installation Procedures . . . . . . . . . . . . . . . . . . . . 5-20
Chapter 6 Installing VGA and IDE Drivers
VGA Drivers
.............................
6-1
Installing the Windows Drivers
...............
6-3
Configuring the Drivers
....................
6-3
SetRES
..............................
6-4
IDE Drivers
..............................
6-5
Installing the IDE Drivers
...................
6-5
ix

Chapter 7 Troubleshooting
Identifying Your System
.......................
7-1
The Computer Will Not Start
....................
7-3
The Computer Does Not Respond
.................
7-4
Keyboard Problems
..........................
7-5
Monitor Problems
...........................
7-5
Diskette Problems
..........................
7-6
Diskette Drive Problems
.......................
7-7
Hard Disk Drive Problems
.....................
7-8
Password Problems
.......................... 7-9
Software Problems
..........................
7-10
Printer Problems
...........................
7-10
Option Card Problems
........................
7-11
Memory Module Problems
.....................
7-12
Mouse Problems
...........................
7-12
Controller Problems
.........................
7-13
External Cache Problems
......................
7-13
Appendix A Specifications
CPU and Memory
...........................
A-1
Controllers
...............................
A-2
Interfaces
................................
A-2
Physical Characteristics
........................
A-4
Power Supply
.............................
A-4
Option Slot Power Limits (Total)
..................
A-5
Environmental Requirements
....................
A-5
Tested Operating Environments
...................
A-5
Options Available from Epson
....................
A-6
Hard Disk Drive Types
........................
A-8
Connector Pin Assignments
.....................
A-11
Parallel Port Connector (CN3)
.................
A-11
Serial Port Connectors (CN4 and CN5)
............
A-12
Keyboard and Mouse Connectors (CN7 and CN6)
..... A-12
VGA Port Connector (CN2)
..................
A-13
x

DMA Assignments
.........................
A-13
Hardware Interrupts
........................ A-14
System Memory Map ........................
A-15
System I/O Address Map
..................... A-16
Glossary
Index
xi

Your new Epson
®
ActionDesk™ 4000 computer is a fast,
high-performance, all-in-one system offering flexibility and
expandability in a compact design. It provides the following
features:
486SX/25 MHz, 486DX/ 33 MHz, 486DX2 / 50, or
486DX2/66 MHz microprocessor
4MB of internal memory, expandable to 64MB
System and video BIOS shadow RAM
8KB of internal processor cache, with support for 64KB,
128KB, or 256KB of external cache
1MB of on-board video memory, expandable to 2MB
Math coprocessor built into the microprocessor on the DX
and DX2 systems
Local bus video with True Color support, which enables
your monitor to display up to 16.8 million colors
High-speed, 32-bit local bus IDE hard disk drive interface
Built-in VGA port
Two built-in serial ports and one built-in parallel port
One built-in IBM
®
PS/2™ compatible keyboard port and
one built-in PS/2 compatible mouse port
Three 16-bit, full-length and two S-bit, half-length ISA
option slots
Introduction 1

Support for up to four mass storage devices (two externally
accessible and two internal)
Password security.
Using the built-in interfaces, you can connect most of your
peripheral devices directly to the computer so you do not have
to install option cards. You can use the option slots to enhance
your system with extra functions such as a modem card, a
network controller card, or additional interface ports.
The shadow RAM feature speeds up processing by moving the
system and video BIOS into the RAM area of memory.
With the standard 1MB of video RAM, the VGA controller
supports the following resolutions:
1280 x 1024 x 16 colors (interlaced)
1024 x 768 x 32K colors (interlaced)
1024 x 768 x 256 colors (interlaced and non-interlaced)
800 x 600 x 64K colors
640 x 480 x 16.8 million colors.
When upgraded to 2MB of video RAM, the system can support
1280 x 1024 in 256 colors and 1024 x 768 in 64K colors.
2 Introduction

VGA and IDE Drivers
Your computer comes with special VGA and IDE drivers for
use with the integrated local bus VGA interface and the local
bus IDE hard disk interface. With the VGA drivers, you can
take advantage of the extended VGA features such as high
resolutions and 132-column text mode when you run popular
application programs. With the IDE drivers, you can take
advantage of the high-speed, 32-bit local bus IDE hard disk
drive interface. Instructions in Chapter 6 describe how to install
the VGA drivers for Microsoft
®
Windows
®
3.1 and how to
install the IDE drivers. Other VGA drivers are available from
the Epson Electronic Bulletin Board or from our worldwide
network of subsidiaries and distributors. To access the bulletin
board, call [phone].
Optional Equipment
You can easily upgrade your computer by installing additional
memory and a wide variety of options, as describe d below.
(Installation instructions are provided in Chapters 4 and 5.)
System Memory
By adding 1MB, 2MB, 4MB, 8MB, 16MB, and 32MB SIMMs
(single inline memory modules) to the main system board, you
can expand the computer’s memory up to 64MB.
Cache Memory
You can increase the cache memory on your main system board
to 64KB, 128KB, or 256KB by having additional SRAM chips
installed by an Authorized Epson Servicer. Additional cache
allows your system to access frequently used data faster.
Introduction 3

Video Memory
You can add video memory chips to your system board to
increase the video memory to 2MB and support higher video
resolutions with more colors.
Microprocessor
You can upgrade your system with these microprocessors:
486SX/33
486DX/33
486DX2/50
486DX2 /66.
Math Coprocessor
You automatically install a math coprocessor when you
upgrade your system with a DX or DX2 microprocessor,
because a math coprocessor is built into the 486DX and 486DX2
chips.
Drives
Your system can support up to four mass storage devices,
including hard disk drives, diskette drives, a tape drive, or a
CD-ROM drive. As your storage needs expand, you can install
additional drives.
4 Introduction

How to Use This Manual
This manual contains the information you need to get the best
results from your computer. You don’t have to read everything
in this book; see the following chapter summaries to find the
sections you need.
Chapter 1 provides simple instructions for setting up your
system and connecting peripheral devices such as the monitor
and printer.
Chapter 2 describes how to run the SETUP program to
define your computer’s configuration. You may need to do
this the first time you use your computer. If you change the
configuration later, you will need to run it again.
Chapter 3 covers general operating procedures, such as
resetting the computer, using the password, and changing the
processor speed.
Chapter 4 describes how to remove and replace the computer’s
cover, change jumper settings, and install optional equipment
such as microprocessor upgrades, option cards, and memory
modules.
Chapter 5 explains how to install and remove disk drives.
Chapter 6 describes how to install the VGA and IDE drivers.
Chapter 7 contains troubleshooting tips.
Appendix A lists the specifications of your computer, the
operating environments that have been tested on your system,
and options available from Epson.
At the end of this manual you’ll find a Glossary, an Index, and
a list of international marketing locations.
Introduction 5

Conventions Used in This Manual
This manual uses the following type conventions:
Example Meaning
Enter
Ctrl C
Keys you press on the keyboard
Keys you press at the same time; hold down the
key marked Ctrl and press the letter C
C:\DOS
Text as it appears on the screen
DISKCOPY A: B:
path\filename
Text that you type exactly as shown
Words printed in lowercase italics represent
optional parameter names; here you would
type the actual path and filename, such as
\WORK\CONTACT
SERIAL 1
Names of hardware elements
Where to Get Help
If you purchased your computer outside the United States,
please contact your dealer or the marketing location nearest
you for customer support and service. International marketing
locations are listed at the back of this manual.
If you purchased your computer in the United States, Epson
provides the following support services through the Epson
Connection’“:
Technical assistance with the installation, configuration,
and operation of Epson products
On-site Servicer referral
Assistance in locating your nearest Authorized Epson
Reseller or Service Center
6 Introduction

Sales of Epson computers as well as ribbons, supplies,
parts, documentation, and accessories for your Epson
product
Customer Relations
Epson technical information library fax service-also
available directly by calling the toll number [phone]
Product literature with technical specifications on our
current and new products
User group locations.
If you need help with any software you are using, see the
documentation that came with it for technical support.
Epson Connection: (800) 922-43911
You can also contact Epson at [phone] and ask for the
Epson Connection.
Introduction 7

Chapter 1
Setting Up Your System
This chapter briefly describes how to set up your computer. It
includes the following information:
Getting started
Connecting the computer
Turning on the computer
Turning off the computer.
Getting Started
Follow the instructions below for choosing a location for your
new system and unpacking it.
Choosing a Location
When you are ready to set up your system, choose a safe,
convenient location that provides the following:
A flat, hard surface. Surfaces like beds and carpets attract
static electricity, which can erase data on your disks,
damage the computer’s circuitry, and prevent proper
ventilation.
Moderate environmental conditions. Select a cool, dry area
and protect your computer from extremes in temperature,
humidity, dust, and smoke. Avoid direct sunlight or other
sources of heat.
Setting Up Your System
1-1

Good air circulation. Leave several inches of space around
the computer so air can move freely.
No electromagnetic interference. Do not place your system
too close to any electrical device, such as a telephone or
television, which generates an electromagnetic field.
Appropriate power source. Connect all your equipment
with the appropriate power cords for the power source in
your area.
Unpacking Your Computer
When you unpack your system components, make sure you
have these items:
computer
Your system may also include an Epson PS/2 compatible
mouse and may come with the operating system and software
already installed on a hard disk drive.
If you purchased any optional equipment that wasn’t installed
at the factory-such as option cards, memory modules, a hard
disk, or a diskette drive-you install these options before you
connect your computer. See Chapters 4 and 5 for instructions.
1-2 Setting Up Your System