Epson ActionPC 5000 User manual

EPSON
®
User’s Guide
89
Printed on 50% recycled paper with 10% post consumer content

IMPORTANT NOTICE
DISCLAIMER OF WARRANTY
Epson America makes no representations or warranties, either express or implied, by or
with respect to anything in this manual, and shall not be liable for any implied warranties
of merchantability and fitness for a particular purpose or for any indirect, special, or
consequential damages. Some states do not allow the exclusion of incidental or
consequential damages, so this exclusion may not apply to you.
COPYRIGHT NOTICE
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Epson
America, Inc. No patent liability is assumed with respect to the use of information
contained herein. Nor is any liability
assumed for damages resulting from the use of the
information contained herein. Further, this publication and features described herein are
subject to change without notice.
TRADEMARKS
EPSON is a registered trademark of Seiko Epson Corporation.
EPSON Connection is a service mark of Epson America, Inc.
General notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. EPSON disclaims any and all rights in
thosemarks.
The Energy Star emblem does not represent EPA endorsement of any product or service.
Copyright 0 1994 by Epson America, Inc.
Torrance, California, USA
5-94

Important Safety Instructions
Read all of these instructions and save them for later reference. Follow
all warnings and instructions marked on the computer.
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Unplug the computer before cleaning. Clean with a damp cloth only.
Do not spill liquid on the computer.
Do not place the computer on an unstable surface or near a radiator
or heat register.
Do not block or cover the openings in the computer’s cabinet. Do not
insert objects through the slots.
Use only the type of power source indicated on the computer’s label.
Connect all equipment to properly grounded power outlets. Avoid
using outlets on the same circuit as photocopiers or air control
systems that regularly switch on and off.
Do not let the computer’s power cord become damaged or frayed.
If you use an extension cord with the computer, make sure the total
ampere rating of the devices plugged into the extension cord does
not exceed the cord’s ampere rating. Also, make sure the total of all
devices plugged into the wall outlet does not exceed 15 amperes.
Except as specifically explained in this User’s Guide, do not attempt
to service the computer yourself.
Unplug the computer and refer servicing to qualified service
personnel under the following conditions:
If the power cord or plug is damaged; if liquid has entered the
computer; if the computer has been dropped or the cabinet damaged;
if the computer does not operate normally or exhibits a distinct
change in performance. Adjust only those controls that are covered
by the operating instructions.
If you plan to use the computer in Germany, observe the following:
To provide adequate short-circuit protection and over-current
protection for this computer, the building installation must be
protected by a 16 Amp circuit breaker.
Beii Anschluiz des Computers an die Netzversorgung mug
sichergestellt werden, dat3 die Geb3udeinstallation mit einem
16 A Uberstromschutzschalter abgesichert ist.
iii

Importantes instructions de sécurité
Lire attentivement les instructions suivantes et les conserver pour les
consulter en cas de be&n. Observer soigneusement tous les
avertksements et directives marques sur l’ordinateur.
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D&brancher l’ordinateur avant de le nettoyer. N’utiliser qu’un chiffon
humide. Veiller a ne pas renverser de liquides sur l’appareil.
Ne pas placer I’ordinateur sur une surface instable ni p&s d’une
source de cbaleur.
Ne pas bloquer ni couvrir les orifices d’aeration de l’appareil. Ne pas
introduire d’objets dans les ouvertures.
Utiliser seulement le type de source d’alimentation t!lectrique indique
sur Yetiquette.
Tout 1’4quipement doit &re branche sur des prises de courant avec
contact de terre. Ne jamais utiliser une prise sur le m&e circuit
qu’un appareil 21 photocopies ou un syst&me de controle de
ventilation avec commutation marcbe-a&t automatique.
S’assurer que le cordon d’alimentation de I’ordinateur n’est pas
alsMc2 ni effiloch6.
Dans le cas ou on utilise rm cordon de rallonge avec l’ordinateur,
s’assurer que I’intensite en amperes requise pour tous les appareils
branch& sur ce cordon ne soit pas sup&ieure h la capacitk du cordon.
S’assurer aussi que cette intenste ne depasse jamais la somme de 15
amperes pour l’ensemble des appareils.
Sauf dans les cas spkcifiques expliq& clans ce manuel de l’usager,
ne pas essayer d’entretenir ou de r&parer l’ordinateur soi-meme.
Dkbrancher l’ordinateur et contacter un tecbnicien qualifie darts les
circonstances suivantes:
Si le cordon ou la prise sont abimks; si un liquide a p&&r& a
l’intkieur de l’appareil; si on a laiss4 tomber l’appareil ou si le boitier
est endommage; si l’ordinateur ne fonctionne pas normalement ou
fonctionne dune man&e t&s differente de l’ordinaire. N’ajuster que
les commandes d&&s dans les directives.
Pour utiliser I’ordinateur en Allemagne, il est r&wake que le
b&iment soit muni d’un disjoncteur de 16 amperes pour prot&er
I’ordinateur contre les courts-circuits et le survoltage.

FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio and
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause interference to radio and television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
0 Reorient or relocate the receiving antenna
0 Increase the separation between the equipment and receiver
0 Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
0 Consult an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will
invalidate the FCC Certification of this device and may cause interference levels that
exceed the limits established by the FCC for this equipment. It is the responsibility of the
user to obtain and use a shielded equipment interface cable with this device. If this
~.titi~t has more than one interface connector, do not leave cables connected to unused
Changes or modifications not expressly approved by the manufacturer could void the
user’s authority to operate the equipment.
FOR CANADIAN USERS
This digital apparatus does not exceed the Class B limits for radio noise emissions from
digital apparatus as set out in the radio interference regulations of the Canadian
Department of communications.
L.e prksent appareil num&ique n’kmet pas de bruits radio&ctriques d&passant les limites
applicables aux appareils numkriqucs de Classe B prescritcs darts le r&glement sur le
brouillage radio&ctrique 6dicte par le MinistLre des Communications du Canada

Introduction
Your new EPSON® computer is a versatile system ideally
suited for use as a network server or high-powered
workstation. It offers the following features:
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Upgradable 486SX, SX2, DX, DX2, or Pentium™ OverDrive™
processor
Energy Star compliant, low-power standby mode for the
video and hard disk drive in standard configurations
High-speed, 32-bit local bus interfaces for both SVGA video
and IDE hard disk drives
4MB or 8MB of internal memory, expandable to 64MB
System and video BIOS shadow RAM
8KB of internal processor cache, with support for 64KB,
128KB, or 256KB of external cache
1MB of on board video memory, expandable to 2MB
Math coprocessor built into the microprocessor on DX,
DX2, and Pentium OverDrive systems
Local bus video with True Color™ support, which lets your
monitor display up to 16.8 million colors
Built-in SVGA port with support for energy-conserving
monitors
Two built-in serial ports and one built-in parallel port
One built-in PS/2™ compatible keyboard port and one
built-in PS/2 compatible mouse port

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Three 16-bit, ISA option/expansion slots (one full-length
and two half-length) and two 32-bit VESA local bus slots
(VESA slots can also be used for ISA cards)
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Space for up to four mass storage devices, three externally
accessible and one internal; on-board controllers support
up to two IDE hard disk drives and two diskette drives
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Password security and anti-virus features.
Your system contains local bus interfaces for the video and IDE
controllers. These buses can transfer data at the full speed of
your processor rather than at the standard 8.33 MHz ISA bus
speed, so your system can access the hard disk drive and
process video data far more quickly. The local bus video,
combined with the standard 1MB of on-board video memory,
provides fast video response in a range of resolutions and
colors. (See Appendix A for a list of supported resolutions.)
In standard configurations, this computer complies with the
United States Environmental Protection Agency’s Energy Star
Program, which promotes the manufacture of energyefficient
printers, computers, and monitors. Your computer’s
“GreenPC” feature places the hard disk drive in a low-power
standby mode when the mouse or keyboard has been inactive
for a specified period of time.
Note
If you have an Energy Star compliant monitor, it also goes
into a low-power standby mode because it isn’t receiving
video signals from your computer. (Screens on
non-compliant monitors go blank, but do not enter a
low-power standby mode.)
The VESA option slots allow you to install high-performance
VESA-compliant devices such as a graphics accelerator card,
SCSI adapter, or network controller.
2 Introduction

Your computer’s SETUP configuration program lets you select
different time-out periods for the hard disk drive and video
signals so you can ensure that the standby feature fits the way
you work.
Your system may have been configured for you. If so,
everything you need to get started is already in place. The
settings for your hardware configuration have been adjusted to
ensure optimal system performance. The hard disk drive may
contain the operating system and Microsoft® Windows™. In
addition, the drivers needed to take advantage of your system’s
local bus features and enhanced video resolutions may have been
installed for you.
Optional Equipment
You can easily upgrade your computer by installing additional
memory and a wide variety of options, as described below.
(Installation instructions are provided in Chapters 4 and 5.)
System Memory
By adding 1MB, 2MB, 4MB, 8MB, 16MB, or 32MB SIMMs
(single inline memory modules) to the main system board, you
can expand the computer’s memory up to 64MB.
Video Memory
You can increase the video memory in your system to 2MB,
which allows you to use higher video resolutions with more
colors.
Introduction 3

Cache Memory
You can increase the cache memory to 64KB, 128KB, or 256KB
by installing additional SRAM chips on your main system
board. Additional cache allows your system to access
frequently used data faster, improving the overall performance
of the system.
Microprocessor
Your system supports the following microprocessors:
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Drives
486SX/25 or /33
486SX2/50 or /66
486DX/33, /40, or /50
486DX2/50 or /66
Pentium OverDrive.
Your system can hold up to four mass storage devices,
including hard disk drives, diskette drives, a tape drive, a
CD-ROM drive, or an optical drive. As your storage needs
expand, you can install additional drives.
4 Introduction

SVGA and IDE Drivers
Your computer comes with special SVGA and IDE drivers for
the integrated local bus SVGA and IDE hard disk drive
interfaces. The IDE driver lets you use the high-speed, 32-bit
local bus IDE hard disk drive interface which dramatically
increases the speed of your computer as it reads from and
writes to your hard disk drive.
The SVGA drivers allow you to take advantage of the local bus
and extended VGA features such as high resolutions and
132-column text mode when you run popular application
programs.
If your system was configured for you, these drivers have
already been installed. If you need to install them yourself, see
Chapter 2 for instructions on installing the IDE driver. The
README.TXT file on Drivers diskette 2 tells you how to install
video drivers for specific applications. See Chapter 2 for more
information.
Introduction 5

How to Use This Manual
This manual contains the information you need to get the best
results from your computer. You don’t have to read everything
in this book; see the following chapter summaries to find the
sections you need.
Chapter 1 provides instructions for setting up your system and
connecting peripheral devices such as the monitor and printer.
Chapter 2 describes how to run the SETUP program to
define your computer’s configuration. You may need to do
this the first time you use your computer. If you change the
configuration later, you will need to run it again. This chapter
also describes how to install the IDE driver that allows you to
take advantage of your hard disk drive’s local bus capabilities.
Chapter 3 covers general operating procedures, such as
resetting the computer, using the password, and changing the
processor speed.
Chapter 4 describes how to remove and replace the computer’s
cover, change jumper settings, and install optional equipment
such as microprocessor upgrades, option cards, and memory
modules.
Chapter 5 explains how to install and remove disk drives.
Chapter 6 contains troubleshooting tips.
The Appendix lists the specifications of your computer and the
operating environments that have been tested on your system.
At the end of this manual you’ll find a Glossary, an Index, and
a list of international marketing locations.
6 Introduction

Where to Get Help
If you purchased your computer in the United States or
Canada, EPSON provides customer support and service
through a network of Authorized EPSON Customer Care
Centers. EPSON also provides support services through the
EPSON Connection.” In the United States, dial [phone].
In Canada, dial (800) GO-EPSON.
Call the EPSON Connection for the following:
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Technical assistance with the installation, configuration,
and operation of EPSON products
Assistance in locating your nearest Authorized EPSON
Reseller or Service Center
Customer relations
EPSON technical information library fax service
Product literature on current and new products.
You can purchase accessories, manuals, or parts for EPSON
products from EPSON Accessories at [phone] (U.S. sales
only). In Canada, call (800) GO-EPSON.
When you call for technical assistance, be ready to identify
your system and its configuration, and provide any error
messages to the support staff. See Chapter 6 for more
information.
If you purchased your computer outside the United States or
Canada, contact your EPSON dealer or the marketing location
nearest you for customer support and service. International
marketing locations are listed at the end of this manual.
Introduction 7

If you need help with any software application program you
are using, see the documentation that came with that program
for technical support information.
CompuServe On-line Support
If you have a modem, the fastest way to access helpful tips,
specifications, drivers, application notes, tables for DIP switch
or jumper settings, and bulletins for EPSON products is
through the Epson America Forum on CompuServe.@
If you are not currently a member of CompuServe, you are
eligible for a free introductory membership as an owner of an
EPSON product. This membership entitles you to:
0 An introductory $15 credit on CompuServe
P Your own user ID and password
D A complimentary subscription to CompuServe Magazine,
CompuServe’s monthly publication
To take advantage of this offer, call [phone] in the United
States and Canada and ask for representative #529. In other
countries, call the following U.S. telephone number:
[phone], or your local CompuServe access number.
If you are already a CompuServe member, simply type GO
EPSON at the menu prompt to reach the Epson America Forum.
8 Introduction

Contents
Introduction
Optional Equipment
.......................... 3
System Memory.. ........................ 3
Video Memory
...........................
3
Cache Memory
...........................
Microprocessor
......................................................
4
4
Drives.. ..............................
4
SVGA and IDE Drivers
.........................
5
How to Use This Manual
........................
Where to Get Help
...........................
6
7
CompuServe On-line Support
..................
8
Chapter 1
Setting Up Your System
Getting Started
..............................
1-1
Choosing a Location
........................
1-1
Unpacking Your Computer
...................
1-2
Setting the Voltage Selector Switch
..................
1-3
Connecting System Components
...................
1-4
Connecting a Keyboard or Mouse
................
1-5
Connecting a Monitor
.......................
1-5
Connecting a Printer or Other Device
..............
1-7
Connecting the Power Cord
................... 1-8
Turning On the Computer
.......................
1-8
Turning Off the Computer
....................... 1-10
Chapter 2
Running SETUP and Installing Drives
Using SETUP
...............................
2-1
Starting the SETUP Program
..................
2-2
Using the System Setup Option
.................
2-4
Checking System Memory
....................
2-4
Assigning Hard Disk Drive Types
............... 2-5
V

Using the Advanced System Setup Options
..........
2-6
Setting the Boot Options
.....................
2-8
Setting the Security and Anti-Virus Options
......... 2-10
Using the Virus Protection Features
.............. 2-12
Using the Green PC Features
.................. 2-13
Viewing the System Summary
.................
Exiting SETUP
2-15
..........................
2-14
Post-SETUP Procedures
........................ 2-16
Installing the IDE Driver ...........................
Installing Video Drivers
................................................
2-16
2-18
Chapter 3 Using Your Computer
Working Comfortably
.........................
3-1
Using Energy Wisely
.......................... 3-2
Using Your Green PC Features
....................
3-3
Inserting and Removing Diskettes
..................
3-4
Stopping a Command or Program
..................
3-5
Resetting the Computer
........................ 3-5
Using a Password
............................ 3-4
Changing the Processor Speed
....................
3-8
Chapter 4
Installing and Removing Options
Removing the Cover
..........................
4-2
Replacing the Cover
..........................
4-4
Locating the Internal Components
..................
4-5
Changing the Jumper Settings
...........................
Setting the Jumpers
.............................................
4-7
4-9
Installing Memory Modules (SIMMs)
................
4-11
Inserting SIMMs
.......................... 4-13
Removing SIMMs
......................... 4-14
Installing an Option Card
.......................
4-16
Installing a Card in a Full-length Slot
..............
4-17
InstaIIing a Card in a HaIf-length Slot
.............
4-18
Removing an Option Card
.......................
4-19
Adding Video Memory
.........................
4-20
vi

Installing External Cache
........................
4-22
Installing the External Cache Chips
...............
4-23
Upgrading the Microprocessor
....................
4-25
Post-installation Procedures
......................
4-27
Chapter 5
Installing and Removing Drives
Removing the Diskette Drive and Mounting Bracket
........ 5-2
Installing a Hard Disk Drive Using the Mounting Bracket
.....
5-4
Removing the Mounting Frames
................
5-5
Installing the Hard Disk Drive Below the Diskette Drive.
..
5-6
Replacing the Bracket and Drives in the Computer
...... 5-8
Connecting the Drive Cables
................... 5-9
Reconnecting the Cables to the Diskette Drive
.........
5-13
Removing a Hard Disk Drive From the Mounting Bracket
..... 5-14
Installing a Drive in an External Drive Bay
.............. 5-15
Attaching Mounting Frames to the Drive.
........... 5-16
Installing the Drive
........................
5-17
Connecting the Drive and Power Cables
............ 5-19
Removing a Drive from an External Bay
............... 5-21
Post-installation Procedures
......................
5-22
Chapter 6 Troubleshooting
Identifying Your System
........................
6-1
The Computer Will Not Start
.....................
6-3
The Computer Does Not Respond
..................
6-4
Keyboard Problems
...........................
6-5
Monitor Problems
............................
6-6
Diskette Problems
............................
6-7
Diskette Drive Problems
........................
6-8
Hard Disk Drive Problems
.......................
6-8
Password Problems
...........................
6-10
Software Problems
............................
6-11
Printer Problems
.............................
6-12
Option Card Problems
......................... 6-12
Memory Module Problems
....................... 6-13
vii

Mouse Problems
.............................
6-14
Controller Problems
..........................
6-14
External Cache Problems
........................
6-15
Internal Battery Problems.
.......................
6-15
Appendix Specifications
CPU and Memory
............................
A-1
Controllers
................................
A-3
Interfaces
.................................
A-3
Mass storage
...............................
A-4
Keyboard
.................................
A-5
Mouse ...................................
A-5
SETUP Program
.............................
A-5
Physical Characteristics
.........................
A-5
Power Supply
..............................
A-6
Option Slot Power Limits
........................
A-6
Environmental Requirement
.....................
A-6
Video Resolutions and Colors
..................... A-7
Hard Disk Drive Types
.........................
A-8
Drive Option Information
.......................
A-10
DMA Assignments
........................... A-11
Hardware Interrupts
..........................
A-12
System Memory Map
..........................
A-13
System I/O Address Map
....................... A-14
System Board Components
.......................
A-16
Microprocessor Upgrades
....................... A-17
Connector Pin Assignments
...................... A-18
Tested Operating Environments
...................
A-19
Options Available from EPSON
....................
A-20
Index
EPSON U.S. and International/ Marketing locations
viii

Setting Up Your System
This chapter briefly describes how to set up your computer. It
includes the following information:
Q Getting started
0 Setting the voltage selector switch
0 Connecting system components
CI Turning the computer on and off.
Getting Started
Follow the instructions below for choosing a location for your
new system and unpacking it.
Choosing a Location
before you set up your system, choose a convenient location
that provides a flat, hard surface. Do not place your system too
close to any electrical device, such as a telephone or television,
which generates an electromagnetic field. Protect your
computer from extremes in temperature, humidity, dust, and
smoke, and avoid direct sunlight or other sources of heat.
Setting up Your System
1-1

Unpacking Your Computer
When you unpack your system components, make sure you
have these items:
power
cord
computer
diskettes
If you purchased optional equipment that wasn’t installed at
the factory-such as option cards, memory modules, a hard
disk, or a diskette drive-install these options before you
connect your computer. See chapters 4 and 5 for instructions.
1-2 Setting up Your system

Setting the Voltage Selector Switch
Your system is powered by a 200 watt power supply. The
power supply voltage is controlled by a switch on the
computer’s back panel that may be set to 110 VAC or 220 VAC.
The computer is shipped with the voltage selector switch set to
110 VAC. This setting is appropriate for line source voltages
between 100 and 120 VAC. This is generally the appropriate
setting if you will use the computer in North America, South
America, or Japan.
If you plan to operate the computer in the United Kingdom,
Europe, or some South American countries, you will almost
certainly need to reset the voltage selector switch to 220 VAC.
Line source voltages between 200 and 240 VAC are acceptable
with the switch set to 220 VAC.
Caution
before you turn on the power to your system you must be
sure the voltage selector is set to the appropriate setting for
the electrical power source in your location or you will
seriously damage your system.
To change the voltage selector switch setting, slide the switch
to the left to select 110 VAC, or to the right to select 220 VAC.
voltage selector switch
Setting Up Your System
1-3