Epson CW-C4000 Series User manual

User’s Guide
M00142600 EN

Contents
Before use
ManualsforisProduct.................... 4
DownloadingtheLatestVersion............. 4
SymbolsUsedinisGuide................ 5
AboutModelsofthisProduct................. 6
GlossBlackInk/MatteBlackInk............. 6
Soware Introduction.......................6
ProductandDriverVersions.................. 7
HowtoChecktheProductVersion........... 7
HowtoCheckthePrinterDriverVersion.......7
Screens in is Manual...................... 7
SafetyPrecautions..........................8
CautionsonInstallation................... 8
CautionsonHandling.....................8
CautionsonPowerSupply..................9
CautionsonInkCartridges................ 11
CautionsontheMaintenanceBox........... 13
CautionLabel..........................14
SupportedPaper.......................... 15
PaperShape/Form/Size................... 15
PaperTypes........................... 16
PaperatCannotBeUsed................17
PartNamesandFunctions...................19
Front................................ 19
Inside................................20
Rear................................. 21
Connectors............................22
OperationPanel........................ 23
Basic Operation
TurningOnorO.........................25
TurningthePowerOn....................25
Turning the Power O....................25
CheckingthePrinterStatus.................. 26
CheckingthePaperInformation............ 26
CheckingtheStatusofConsumables......... 27
PrintingNozzleCheckPatterns............. 27
PrintingStatusSheet..................... 28
Checking Network Connection and Settings. . . . 28
ReplacingtheInkCartridges................. 29
CheckingAmountofInkRemaining......... 29
HowtoReplacetheInkCartridges...........29
ReplacingtheMaintenanceBox...............32
Checking the Amount of Empty Space in the
MaintenanceBox....................... 32
HowtoReplacetheMaintenanceBox.........32
PrinterDriverSettings......................35
MediaDenition........................35
MediaName...........................35
Width................................36
Length............................... 36
GapBetweenLabels..................... 36
MediaForm........................... 36
MediaSaving.......................... 37
MediaCoatingType..................... 37
PrintQuality...........................37
ColorCorrection........................38
SpotColorSetting.......................38
SettingsForPaperHandlingAerPrint....... 38
Notication........................... 39
Pause................................ 39
MediaDetection…...................... 39
LoadingandReplacingPaper.................40
LoadingRollPaper...................... 41
LoadingFanfoldPaper................... 46
AdjustingtheShutters.................... 51
HowtoRemovePaper....................53
Maintenance
CleaningtheExterior...................... 55
CleaningthePlaten........................56
CleaningtheAutoCutter....................58
CleaningthePrintHead.................... 59
PrintingNozzleCheckPatterns............. 59
HeadCleaning......................... 60
Troubleshooting
A Message is Displayed on the Operation Panel. . . 62
ProblemswithPrintQuality................. 66
HorizontalWhiteBanding.................66
WhiteorBlackBanding...................66
WhiteorBlackBandingneartheEdges....... 66
PrintedColorsAreWrong.................66
PrintedCharactersLookBlurred............ 67
PrintPositionShis......................67
PaperisSmearedorSmudgedwithInk........67
Paper is Fed and Ejected, and an Error Occurs. . 67
Margins are Generated on Printed Labels. . . . . . 68
MarginsofLabelAreLarge................ 68
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Printing from a computer is impossible or
becomessuddenlyimpossible................ 69
Checking Whether the Printer Driver Is
Installed.............................. 69
eprinterdoesnotturnon............... 69
Print Job is Canceled on PC but “Printing”
MessageonPrinterDoesNotDisappear.......69
RollPaperisJammed...................... 70
FanfoldPaperisJammed....................72
Specications
Product Specications......................74
ElectricalSpecications...................76
OverallDimensions......................77
EnvironmentalSpecications.................78
Paper Specications....................... 79
InkCartridge............................ 80
MaintenanceBox......................... 81
Appendix
ConsumablesandOptions...................82
InkCartridge.......................... 82
MaintenanceBox....................... 83
OT-PT40............................. 84
OT-WA34.............................86
RestrictionofUse......................... 89
Notes.................................. 90
Trademarks............................. 90
CW-C4000 Series User’s Guide
Contents
3

Before use
is chapter describes information you should know before using the product.
Manuals for This Product
Paper manual
Start Here
Guides you through basic setup steps from unpacking to loading paper.
Manual viewable
with PC
User’s Guide (This Manual)
Describes details about the functions and operating procedures of the product, maintenance
information, and troubleshooting. It can be viewed from the supplied CD.
Manual viewable
with PC
CW-C4000 Series Technical Reference Guide
Provides information necessary for installing the product, performing daily tasks, and developing a
system using the product.
Download this document from the following URL.
<https://www.epson-biz.com/>
Manual viewable
with PC
Online Video Manual
The videos provides a clear description of the setup procedure. Download this document from the
following URL.
<https://www.epson-biz.com/?prd=cw-c4k&inf=video>
The contents of videos are subject to change without notice.
Downloading the Latest Version
e latest versions of the printer driver, utilities, and manuals can be downloaded from the following URL.
<https://www.epson-biz.com/>
CW-C4000 Series User’s Guide
Before use
4

Symbols Used in This Guide
e following symbols are used in this guide to indicate important information.
Symbols for Safety
e symbols shown below are used in this manual in order to ensure safety and proper use of this product and to
prevent danger to you and other persons, and property damage. Be sure that you completely understand their
meanings before reading this manual.
!
Warning
Handling the product improperly by ignoring this symbol can lead to death or serious injury.
!
Caution
Handling the product improperly by ignoring this symbol can lead to injury and property damage.
Symbols for General Information
c
Important
Indicates information with which you must comply when using the product. Mishandling due to
ignoring this information may cause the product to fail or malfunction.
Note
Indicates supplementary explanations and information you should know.
U
Indicates a reference page containing related information.
CW-C4000 Series User’s Guide
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5

About Models of this Product
Gloss Black Ink/Matte Black Ink
You can select which type of black ink to use from gloss black (BK) and matte black (MK). e printer prompts
you to select it when you turn on the printer for the rst time.
Supported paper types vary by the black ink type. See “Paper Specications” on page 79.
c
Important
You cannot change the black ink type once you select the black ink type and let the printer charge the
ink.
Software Introduction
e following introduces the soware that can be installed from the CD-ROM included with the product.
Name Overview
Install Navi Allows you to install the printer driver and other software, and also connect the
product with the computer.
Printer driver Driver to print from Windows applications. The utility (CW-C4000 Series
PrinterSetting) for conguring the printer settings can be started from the
driver. For details on how to use the driver, refer to Help or the video.
EpsonNet Cong Tool to acquire or set network settings, such as TCP/IP of the product.
Color Tone Matching Assistant Assists you to adjust colors of illustrations or letters.
You can check how a specic color used in illustrations or letters will look on
printouts.
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6

Product and Driver Versions
How to Check the Product Version
You can check the version of your product rmware by printing the status sheet. Check the results of status sheet
printing. U“Printing Status Sheet” on page 28
You can also check the version on the operation panel.
[Menu] - [Printer Status/Print] - [Firmware Version]
How to Check the Printer Driver Version
You can check the version in the printer driver screen.
A: Printer driver version
Screens in This Manual
e screens in this manual and the screens actually displayed in Windows may dier depending on the product
used and operating system. Unless otherwise specied, the screens in this manual are those when using
Windows 10.
CW-C4000 Series User’s Guide
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7

Safety Precautions
To ensure safe use of the product, be sure to read this manual and the other instruction manuals supplied with the
product before use. Store this manual in a safe place so that you can resolve any unclear points regarding the
product at any time.
Cautions on Installation
!
Warning
Do not cover the product with a cloth or install it in a poorly-ventilated location. Doing so can result in heat
accumulated in the product causing a re.
!
Caution
❏Do not install/store the product in an unstable location or in a location subject to vibration from other devices.
Equipment may fall or collapse, causing breakage and possible injury.
❏Do not install the product in a location exposed to oily smoke or dust, or in a humid location. Otherwise
electric shock or re may occur.
❏When liing the product, perform the work with the correct posture. Liing the product with an
inappropriate posture may cause injury.
Cautions on Handling
!
Warning
❏Do not use the product in a location with volatile substances such as alcohol or paint thinner present, or near
re. Otherwise electric shock or re may occur.
❏Shut down the product immediately if it produces smoke, a strange odor, or unusual noise. Otherwise electric
shock or re may occur. If an abnormality occurs, immediately turn o the power and remove the plug from
the outlet, and then contact qualied service personnel for advice.
❏Shut down the product immediately if a foreign object or water or other liquid gets inside the product.
Otherwise electric shock or re may occur. Immediately turn o the power and remove the plug from the
outlet, and then contact qualied service personnel for advice.
❏Do not disassemble the areas other than those mentioned in this manual.
❏Never repair the product yourself as doing so is dangerous.
❏Do not use the product in a location where inammable gas, explosive gas, etc. is present in the atmosphere.
Furthermore, do not use aerosol sprayers containing ammable gas inside or around the product. Doing so
may cause re.
❏Do not connect cables in ways other than those mentioned in this manual. Doing so may cause re. It may
also damage the other connected devices.
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❏Do not touch the areas inside the product other than those mentioned in this manual. Doing so may cause
electric shock or burns.
❏Do not insert metal or ammable materials, or allow them to fall into the product. Otherwise electric shock or
re may occur.
❏If the screen of the printer is damaged, handle the liquid crystal inside it very carefully. Should any of the
following situations arise, take emergency measures.
❏When any part gets onto your skin, wipe o the deposit, and wash the area properly with soap and
water.
❏When any part gets into your eyes, ush them with clean water for at least 15 minutes, and thereaer,
consult with a doctor.
❏When a part gets into your mouth, immediately consult with a doctor.
!
Caution
❏Do not allow anyone to stand or place heavy objects on top of the product. In particular, be careful in the case
of a household with children. Equipment may fall or collapse, causing breakage and possible injury.
❏Install the cables and optional products in the proper direction according to the proper procedures. Doing so
may cause re or injury. Follow the instructions in this manual to install them properly.
❏Before moving the product, shut down and unplug the product, and make sure that all the cables are
disconnected. Failure to do so may damage a cable, causing electric shock or re.
❏Do not subject the product to vibration or shock while the power is on. Doing so may cause printing
malfunction.
❏Do not store or transport the product while it is tilted, standing, or upside down. Doing so may cause the ink
to leak.
❏Store the cutter in a place out of reach of children. ere is a risk of injury from the cutter blade. When
replacing the cutter, handle it with care.
Cautions on Power Supply
!
Warning
❏Be sure to use the specied AC adapter (AC ADAPTER,K1 (Model: M248B)) only. In addition, do not use the
specied adapter with another device. Otherwise electric shock or re may occur.
❏Observe the following points when handling the AC adapter. Otherwise electric shock or re may occur.
❏Do not use in a location where rain or water will get on the AC adapter.
❏Do not suspend the product by the power cord.
❏Do not allow a clip or other metal object to touch the connectors.
CW-C4000 Series User’s Guide
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❏Do not cover with bedding.
❏Do not allow dust or other foreign material to adhere to the power plug. Otherwise electric shock or re may
occur.
❏Insert the power plug securely all the way into the outlet. Otherwise electric shock or re may occur.
❏Do not use a power cord other than that supplied with the product. In addition, do not use the supplied power
cord with another device. Otherwise electric shock or re may occur.
❏Do not use a damaged power cord. Otherwise electric shock or re may occur. Contact qualied service
personnel for advice if the power cord is damaged. Furthermore, observe the following points so as not to
damage the power cord.
❏Do not modify the power cord.
❏Do not place heavy objects on the power cord.
❏Do not forcibly bend, twist, or pull the power cord.
❏Do not lay the power cord near a heating appliance.
❏Do not insert or remove the power plug with a wet hand. Doing so may cause electric shock.
❏Do not connect many power cords to one outlet. Doing so may cause re. Supply power directly from a power
outlet.
❏Regularly disconnect the power plug from the outlet and clean the base of the prongs and between the prongs.
Leaving the power plug connected to the outlet for a long period of time may cause dust to accumulate on the
base of the power plug prongs, resulting in a short and re.
❏Hold the plug and do not pull the cord when disconnecting the power plug from the outlet. Pulling the cord
may damage the cord or deform the plug, causing electric shock or re.
❏Do not remove and insert the power plug from/to the outlet while the printer is powered on. Doing so may
cause electric shock.
!
Caution
To ensure safety, unplug the product before leaving it unused for an extended period.
CW-C4000 Series User’s Guide
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10

Cautions on Ink Cartridges
!
Caution
❏e ink cartridges that can be used dier depending on the model number of the product. Use ink cartridges
suitable for the model number of your printer.
U“Ink Cartridge” on page 80
❏Shake new ink cartridges well before installing them.
❏Do not touch the IC chip on an ink cartridge. Doing so may result in normal operation and printing becoming
no longer possible.
❏e product uses ink cartridges equipped with IC chips to manage the amount of ink used and other
information so ink cartridges are usable even if they are removed and reinstalled. However, if an ink cartridge
with not much ink remaining is removed and reinstalled, it may not be usable. Some ink is consumed each
time cartridges are installed because the product automatically checks their reliability.
❏When replacing the black ink cartridge, make sure to replace with a cartridge of the same type of black ink.
e printer does not work if you install a cartridge of dierent type of black ink.
❏Install ink cartridges of all colors. Printing is not possible if even only one ink cartridge is missing.
❏Since ink cartridges are designed to stop the operation before ink runs out completely to maintain the quality
of the print head, some ink remains in the used ink cartridges.
❏All the ink colors are consumed also for the maintenance operations when an ink cartridge is replaced and for
print head cleaning.
❏Do not turn o the power or open the ink cartridge cover during ink charging (while the (power) LED
lamp is ashing). Opening the cover may cause the ink to be recharged, resulting in more ink being consumed.
Also, it may result in normal printing becoming no longer possible.
❏Even for monochrome printing, all the ink colors are used in an operation designed to maintain the printing
and print head quality.
❏Do not disassemble an ink cartridge. Doing so may cause ink to get into eyes or onto skin.
❏Do not disassemble or modify an ink cartridge. Doing so may cause printing malfunction.
❏Use of old ink cartridges may result in reduced print quality. Use ink cartridges up within six months aer
opening the packages. e usage period for ink cartridges is printed on the packaging of the individual ink
cartridges.
❏If ink contacts your skin, eyes, or mouth, take the following actions.
❏When ink gets onto your skin, immediately wash the area with soap and water.
❏When ink gets into your eyes, immediately ush them with water. Leaving the ink as is may result in
bloodshot eyes or mild inammation. If something is wrong, immediately consult with a doctor.
❏When ink gets into your mouth, immediately spit it out and consult with a doctor.
CW-C4000 Series User’s Guide
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❏ere may be some ink around the ink supply port on a removed ink cartridge. Take care so that it does not
stain the desk or other surface.
❏Do not open an ink cartridge package until you are ready to install the ink cartridge in the product.
❏Do not shake an ink cartridge too hard. e ink cartridge may leak if you shake it around too much or push
the sides strongly.
❏Do not allow foreign objects to fall into the cartridge installation section. Doing so may result in normal
printing becoming no longer possible. Remove any object that falls into the installation section, taking care not
to damage the section.
❏When ink is charged the rst time (right aer purchase), ink is consumed for lling the print head nozzles (ink
discharge holes) to get ready for printing. erefore, the number of the sheets that can be printed may be fewer
than for cartridges installed later.
❏When the printer is powered o with the (power) button, the print head is automatically capped to prevent
the ink from drying. When you will not use the printer aer installing the ink cartridges, be sure to turn the
power o with the (power) button. Do not pull out the power plug or turn o the breaker while the power
is on.
❏Printing on water-repellent paper such as art paper, which is slow-drying, may cause print stains. Also, if you
print on glossy paper, ngerprints may get on the paper or ink may adhere to your ngers when you touch the
print surface. Select and use paper that will not cause print stains.
❏Store the ink cartridges in a place out of reach of children.
❏Epson recommends storing ink cartridges in a cool and dark place.
❏If you wish to use ink cartridges that have been stored in a cold place for a long period of time, leave them for
at least 3 hours in a place that is at room temperature before use.
❏Do not remove the ink cartridges from the product when storing or transporting the product.
CW-C4000 Series User’s Guide
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12

Cautions on the Maintenance Box
!
Caution
❏Store in a place out of reach of children. Do not drink any adhered ink.
❏Do not disassemble or modify the maintenance box. Doing so may cause ink to get into eyes or onto skin.
❏Do not touch the IC chip on the maintenance box.
❏If a maintenance box that can still be used has been removed and le detached for a long period of time, do
not reuse it.
❏Do not peel o the lm from the top surface of the maintenance box.
❏If ink contacts your skin, eyes, or mouth, take the following actions.
❏When ink gets onto your skin, immediately wash the area with soap and water.
❏When ink gets into your eyes, immediately ush them with water. Leaving the ink as is may result in
bloodshot eyes or mild inammation. If something is wrong, immediately consult with a doctor.
❏When ink gets into your mouth, immediately spit it out and consult with a doctor.
❏Do not shake a used maintenance box too hard. e ink may leak from the maintenance box if you swing or
shake it too hard.
❏Avoid storing the maintenance box under high temperatures or in a frozen state.
❏Keep it away from direct sunlight.
CW-C4000 Series User’s Guide
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13

Caution Label
e labels axed to the product indicate the following cautions.
!
Caution
Do not touch the blade of the auto cutter with a hand. Doing so may cause injury.
!
Caution
Do not touch the movable blade of the auto cutter with a hand. Doing so may cause injury.
!
Caution
To prevent ngers from being trapped, the lock mechanism is activated to stop the cover closing if the
unit is raised up from the installation surface. When using the product, install it on a level surface.
CW-C4000 Series User’s Guide
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14

Supported Paper
is section describes about shape, form, size and type of paper that can be used by this printer, and paper that
cannot be used.
For more details, see the CW-C4000 Series Technical Reference Guide.
Paper Shape/Form/Size
Forms of paper Paper shapes Paper
width
(mm)
Backing
paper
width
(mm)
Label
width
(mm)
Gap
between
labels
(mm)
Continuous plain paper
without black marks
*1
Roll paper
25.4 to 108 --- --- ---
Continuous plain paper
without black marks
*1
Fanfold paper
50 to 108 --- --- ---
Continuous plain paper
(without black marks) Roll paper
25.4 to 108 --- --- ---
Full-page label
with or without black marks Roll paper
--- 25.4 to 112 21.4 to 108 ---
Die-cut label
(Gap
*2
)Roll paper
--- 25.4 to 112 21.4 to 108 2.0 to 6.0
Die-cut label
without black marks
*1
Roll paper
--- 25.4 to 112 21.4 to 108 2.0 to 6.0
CW-C4000 Series User’s Guide
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15

Forms of paper Paper shapes Paper
width
(mm)
Backing
paper
width
(mm)
Label
width
(mm)
Gap
between
labels
(mm)
Die-cut label
without black marks
*1
Fanfold paper
--- 50 to 112 46 to 108 2.0 to 6.0
Wristband paper
without black marks
*1
Roll paper
Contact
qualied
service
personnel
for advice.
--- --- ---
*1: The print position is detected based on the black marks printed on the back of the paper.
*2: The print position is detected based on the gaps between labels.
Note
❏When labels less than 10 mm in length are cut automatically, the printed label may adhere to the
cutter blade and become dicult to remove.
❏Depending on shape, thickness, and stiness of die-cut labels, the labels may peel o their
backing paper inside the printer. When you want to use die-cut labels that do not meet the paper
specications, contact qualied service personnel for advice.
Paper Types
Supported paper types vary depending on the type of black ink as shown below.
Paper Type When using Matte Ink When using Gloss Ink
Plain paper ✓-
Matte paper ✓✓
Texture Paper ✓-
Synthetic ✓✓
Wristband paper ✓-
Glossy paper - ✓
Glossy Film - ✓
High Glossy Paper - ✓
CW-C4000 Series User’s Guide
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Paper That Cannot Be Used
Do not load paper like the following. Such paper will cause paper jams and print stains.
❏ermal paper
❏Paper joined together by tape, etc.
❏Paper joined to the core by tape, etc.
❏Paper of A size, B size, etc.
CW-C4000 Series User’s Guide
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❏Paper with transparent backing paper
CW-C4000 Series User’s Guide
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Part Names and Functions
is section describes the main operation parts.
Front
No. Name Description
1 Release lever Pull this lever towards you to open the front cover.
2Lock lever (paper ejection guides) Press down this level to enable adjustment of the paper ejection guides.
Pull up this lever until it clicks into place to lock the paper ejection guides.
3Maintenance box cover Open this cover to install or replace the maintenance box.
U“Replacing the Maintenance Box” on page 32
4 Front cover Open this cover to load or replace paper.
5Ink cartridge cover Open this cover to install or replace the ink cartridge.
U“Replacing the Ink Cartridges” on page 29
6Paper ejection guides These guides are for preventing the paper from getting out of position
when ejected. Adjust them to match the paper width.
CW-C4000 Series User’s Guide
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Inside
No. Name Description
1Lock lever (roll paper guides) Pull up this level to enable adjustment of the roll paper guides.
Push down this lever to lock the roll paper guides.
2Roll paper guides These guides are for xing the roll paper in place. Adjust them to match
the paper width.
3Shutter Adjust this to match the paper width.
U“Adjusting the Shutters” on page 51
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