Epson EPL N2700 User manual

4010652
XXX-00
Page Printer
Quick Reference Guide

1
Paper Jam Problems
Preventing Paper Feed and Paper Jam
Problems
To prevent frequent paper feed or paper jam problems,
use this checklist of corrective measures.
❏Use a higher-quality paper—one that is not too thin
or rough.
❏Fan the stack of paper and then tap its edges to align
it before you load it.
❏Be sure that you do not load too much paper in the
tray.
❏Be sure to adjust the paper guides so that the paper
can slide in and out freely.
❏Never let more than 500 sheets accumulate in the
output tray on top of the printer.
❏Try turning over the stack of paper in the tray. Most
packages of paper indicate the top side of the paper
with an arrow at the side of the package.
Clearing paper jams
When a paper jam occurs, a Jam xxx xxx xxx xxx message
appears on the LCD panel. Xxx indicates areas where
jams may be occurring, such as LC1(Lower Cassette 1)
or A(cover A). See the messages in this section for
instructions on clearing paper jams.

2
Note:
❏Check for jams at all paper sources or paths indicated on
the LCD panel. The printer cannot resume printing until
all the jams are cleared.
❏The LCD panel displays up to four paper sources or paths
at the same time. Other areas where jams may be
occurring will be shown on the LCD panel after you have
checked all indicated jams.
A
D
C2
C3
C1
C1
C2
C3
B
E
F
G
MP
LC1
LC2
LC3
MP
LC1
LC2
LC3

3
Paper Jam Problems
Jam LC2, Jam LC3
This message indicates that paper has jammed in one of
the Lower Cassettes. The standard Lower Cassette,
located directly beneath the MP Tray, is always
numbered LC1, and any optional 500-Sheet Lower
Cassette Units and the Large Capacity Paper Unit are
numbered LC2, LC3, and so on from top to bottom.
1. Pull out the cassette indicated on the LCD panel.
2. Carefully remove any paper you find jammed
inside the cassette or printer.
3. Remove the stack of paper from the cassette. Even
its edges by tapping the paper on a flat surface. Then
reinsert the stack into the cassette, making sure the
paper is evenly aligned and rests below the
maximum paper mark.
Make sure you are using the correct paper size and
that your paper meets the specifications for this
printer.
4. Close the cassette.
5. Clear other paper jams that are indicated on the
LCD panel, until all error messages disappear.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

4
Jam A
This message indicates that there may be a paper jam
inside cover Aor cover Bon the right side of the printer.
1. Open cover Agently.
cCaution:
Because the toner on the paper inside the printer
may not have been fixed on the page, toner may
come off on your hands when you remove the
paper. If you spill toner on your clothing, rinse it
off with cold water. Using hot water may leave a
permanent stain.
wWarning:
When opening the printer, do not touch the hot
areas indicated on the caution labels inside cover
A.
CAUTION
Hot Surface
Avoid Contact

5
Paper Jam Problems
2. Remove any paper you find jammed inside the
printer.
3. If you do not see any paper inside cover A, open
cover B.
4. Remove the paper inside cover B. If the paper is
difficult to remove, use the gear lever inside cover
Ashown below. Push the lever in and up repeatedly
to feed the jammed paper back out through cover B.
5. Close covers Band A.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

6
Jam C1, Jam C2, Jam C3
This message indicates that there may be a paper jam
inside cover C1, C2, or C3 on the right side of the Lower
Cassettes.
1. Open the cover indicated on the LCD panel. The
names of the cassettes are indicated on each
cassette.
cCaution:
Because the toner on the paper inside the printer
may not have been fixed on the page, toner may
come off on your hands when you remove the
paper. If you spill toner on your clothing, rinse it
off with cold water. Using hot water may leave a
permanent stain.
2. Remove the paper inside the cover.
Note:
If the paper jam is in the Large Capacity Paper Unit, you
may find it easier to remove the jammed paper if you open
both the cover and the cassette.

7
Paper Jam Problems
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.
Jam D
This message indicates that there may be a paper jam
inside cover Don the Duplex Unit.
1. Open cover D.
cCaution:
Because the toner on the paper inside the printer
may not have been fixed on the page, toner may
come off on your hands when you remove the
paper. If you spill toner on your clothing, rinse it
off with cold water. Using hot water may leave a
permanent stain.
2. Remove the paper inside the cover.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

8
Jam E
This message indicates that there may be a paper jam
inside cover Eon the back of the 5-Bin Multi-Purpose
Unit.
1. Open cover E.
cCaution:
Because the toner on the paper inside the printer
may not have been fixed on the page, toner may
come off on your hands when you remove the
paper. If you spill toner on your clothing, rinse it
off with cold water. Using hot water may leave a
permanent stain.
2. Remove the paper inside the cover.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

9
Paper Jam Problems
Jam F
This message indicates that there may be a paper jam
inside cover Fon the paper guide of the 10-Bin Multi-
Purpose Unit.
1. Open cover F.
cCaution:
Because the toner on the paper inside the printer
may not have been fixed on the page, toner may
come off on your hands when you remove the
paper. If you spill toner on your clothing, rinse it
off with cold water. Using hot water may leave a
permanent stain.
2. Remove the paper inside the cover.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.
Jam G
This message indicates that there may be a paper jam
inside the upper or lower portion of cover Gon the back
of the 10-Bin Multi-Purpose Unit.

10
1. Move the 10-Bin Multi-Purpose Unit away from the
printer.
2. Open cover Gon the back of the 10-Bin Multi-
Purpose Unit.
cCaution:
Because the toner on the paper inside the printer
may not have been fixed on the page, toner may
come off on your hands when you remove the
paper. If you spill toner on your clothing, rinse it
off with cold water. Using hot water may leave a
permanent stain.
3. Remove the paper inside the cover.
4. Close cover Gand reattach the 10-Bin Multi-
Purpose Unit to the printer.
When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

11
Status and Error Messages
Status and Error Messages
This section contains an alphabetical list of status, error,
and warning messages that appear on the LCD panel.
Can’t Print Duplex
In your printer driver, select Duplex Print Unit on the
Option menu, then select Duplex Print on the Layout
menu. Press the Continue button on the control panel
to clear the message. If this doesn’t solve the problem,
one of the conditions below has occurred and needs to
be fixed.
❏Paper Size is incorrectly set to CTM, MON, C10, DL,
or C5; set this option to a supported paper size.
❏Paper Type is set to something other than Normal;
set this to Normal.
❏The Duplex Unit is not installed properly; reinstall
the Duplex Unit.
To clear the error message, (1) press Continue or (2)
reset the printer by pressing ALT and Reset at the same
time.
Check Duplex-P Size
This message appears when the paper you loaded
differs from the paper size selected on the printer
driver’s Basic Settings menu or SelecType. Load the
correct paper size, or change the paper size setting, then
open the Duplex Unit cover and remove the paper. The
printer resumes printing.

12
Check Paper Size
The paper size setting on the printer driver’s Basic
Settings menu, or in SelecType, is different from the size
of paper loaded in the printer. Make sure the correct size
of paper is loaded in the printer; then press the
Continue button to clear the message.
Check Paper Type
The paper type setting on the printer driver’s Basic
Settings menu, or in SelecType, is different from the type
of paper loaded in the printer. Make sure the correct type
of paper is loaded in the printer; then press the
Continue button to clear the message.
Collate was disabled
The printer does not have sufficient memory to collate
print jobs. Only one set of copies will be printed. Reduce
the contents of print jobs or add more memory in your
printer.
Press the Continue button to clear the message.
Cover A Open
Cover A, on the right side of the MP Tray, is open. Pull
up the latch on cover A, then close the cover firmly.
wWarning:
Do not touch the hot areas indicated on the caution
labels inside cover A.

13
Status and Error Messages
If you still cannot close the cover, the imaging cartridge
may not be installed correctly. Reinstall the imaging
cartridge as described in “Replacing the Imaging
Cartridge” on page 24.
Cover C1, C2, C3 Open
The cover on the right side of the Lower Cassette, an
optional 500-Sheet Lower Cassette Unit, or Large
Capacity Paper Unit is open. Pull the latch on the cover
indicated by the number and then close the cover firmly.
(The numbers indicate the order in which the cassettes
are stacked from top to bottom).
Cover D Open
Cover D, on the back of the Duplex Unit, is open. Pull
the latch on cover Dand then close the cover firmly.
Cover E Open
Cover E, on the back of the 5-Bin Multi-Purpose Unit, is
open. Pull the latch on cover Eand then close the cover
firmly.
Cover F Open
Cover F, on the paper guide of the 10-Bin Multi-Purpose
Unit, is open. Pull the latch on cover Fand then close the
cover firmly.

14
Cover G Open
Cover G, on the back of the 10-Bin Multi-Purpose Unit,
is open. Move the 10-Bin Multi-Purpose Unit away from
the printer. Then pull the latch on cover Gand close the
cover firmly.
Duplex Mem Overflow
There is not enough memory for duplex printing. The
printer prints only on the top side and ejects the paper.
To correct this error, follow the directions below.
If Auto Cont is off in the SelecType Config menu, (1)
press the Continue button or (2) reset the printer by
pressing the ALT and Reset buttons at the same time.
If Auto Cont is on in the SelecType Config menu, the
error is corrected automatically.
Face-down Full
The Face-down Tray is full of printed sheets. Remove
the sheets from the Face-down Tray and press
Continue.
Format Error ROM A
A ROM module which is not formatted is inserted in slot
A. If the ROM had been written to, it is possible that the
writing was not completed. Also, the ROM’s memory
may be no longer accessible, in which case you should
replace it.

15
Status and Error Messages
To correct this error, (1) press the Continue button, or
(2) turn off the printer, then remove the ROM from slot
A.
Format Error ROM B
A ROM module which is not formatted is inserted in slot
B. If the ROM had been written to, it is possible that the
writing was not completed. Also, the ROM’s memory
may be no longer accessible, in which case you should
replace it.
To correct this error, (1) press the Continue button, or
(2) turn off the printer, then remove the ROM from slot B.
Form Feed
When the printer is off line and data remains in the
printer’s memory, press the Form Feed button to print
out the data and clear the buffer. After printing, Ready
appears on the LCD panel.
Image Optimum
The printer cannot print at the requested quality level
because of insufficient memory, and the printer reduces
the quality automatically sothat it can continue printing.
Check to see if the printout is acceptable. If not, add more
memory (for a permanent solution) or temporarily set
Device Resolution to Low (300 dpi) and Page Protect to
Auto in the driver.

16
Insert Imaging Crtg
The imaging cartridge is not correctly installed. See
“Replacing the Imaging Cartridge” on page 24 to
reinstall it.
Invalid AUX I/F Card
An interface card not supported by this printer is
installed. Turn off the printer, then remove the card.
Invalid Option
An option not supported by this printer is installed, or
a supported option is installed incorrectly. See
“Handling Options” in the Reference Guide to make sure
you are using options made for this printer or to reinstall
the options.
Invalid PS3
A PostScript3 ROM module not supported by this
printer is installed, or a supported module is installed
incorrectly. See “Adobe PostScript3 ROM Module” in
the Reference Guide to make sure you are using the correct
PostScript3 module, or to reinstall the module.

17
Status and Error Messages
Invalid ROM A
The ROM module in slot A is not supported by this
printer, or a supported module is installed incorrectly.
See “Adobe PostScript3 ROM Module” in the Reference
Guide to make sure you are using a suitable ROM for this
printer or to reinstall the ROM.
Invalid ROM B
The ROM module in slot B is not supported by this
printer, or a supported module is installed incorrectly.
See “Adobe PostScript3 ROM Module” in the Reference
Guide to make sure you are using a suitable ROM for this
printer or to reinstall the ROM.
Jam xxx xxx xxx xxx
Paper is jammed in the tray, cassettes, covers, or other
devices indicated by xxx. Remove the jammed paper.
See “Clearing paper jams” on page 1 for help with
clearing the jam. See “Preventing Paper Feed and Paper
Jam Problems” on page 1 for advice on preventing this
problem.
Job Cancel
The print job sent to your printer is canceled.

18
Manual Feed xxx yyy
Manual Feed mode is specified for the current print job.
Make sure the indicated paper size (xxx) is loaded in the
indicated paper source (yyy), then press On Line.
If you do not want to print this job in manual mode,
press Continue. The printer feeds paper according to
the Paper Source setting.
Mem Overflow
The printer has insufficient memory available for the
current task. To correct the error, press Continue. If the
message remains, press Reset.
You can also clear this error by turning the printer off
and back on again. However, it may be necessary to
reduce the number or size of fonts, reduce the number
or size of graphics, lower the resolution, or add more
memory to the printer.
Menus Locked
The printer’s control panel is not responding. Consult
your printer’s administrator.
Multibin <N> Full
The bin indicated by <N> (1 to 10) on an optional
multibin unit is full. Remove the sheets from the bin and
press Continue.

19
Status and Error Messages
Multibin is Removed
The 10-Bin Multi-Purpose Unit is not installed properly,
or is not firmly attached to the printer. Install the unit as
instructed in “Installing the 10-Bin Multi-Purpose Unit”
in the Reference Guide, and press Continue.
Need Memory
Your printer lacks the printer memory required to print
your print job. Reduce the amount of images or text in
the print job, or install an optional DIMM memory
module. See “Memory Modules” in the Reference Guide.
Offline
The printer is not ready to print.
Outbin Select Error
The printer cannot feed paper to the output tray you
selected, because of a paper size discrepancy. The
printed sheet is fed to the Face-down Tray.
Paper Out xxx yyy
There is no paper in the specified paper source (xxx).
Load paper of the indicated size (yyy) into the source.
See “Daily Printing Operations” in the Reference Guide
for instructions on loading paper.