Epson Sc-p8500d series Configuration guide

General Information

CMP0311-02 EN

Copyrights and Trademarks

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical,

photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is

designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses

incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations

to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than

those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface

cables other than those designated as Epson Approved Products by Seiko Epson Corporation.

EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION, and their logos are registered trademarks or trademarks of Seiko Epson

Corporation.

Microsoft

, Windows

, and Windows Vista

are registered trademarks of Microsoft Corporation.

Mac, macOS, OS X, Bonjour, Safari, AirPrint and the AirPrint Logo are trademarks of Apple Inc., registered in the U.S. and other countries.

Chrome

™

, Chrome OS

™

, and Android

™

are trademarks of Google Inc.

Intel

is a registered trademark of Intel Corporation.

Adobe and Reader are either registered trademarks or trademarks of Adobe in the United States and/or other countries.

HP-GL/2

and HP RTL

are registered trademarks of Hewlett-Packard Corporation.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims

any and all rights in those marks.

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Copyrights and Trademarks

Contents

Copyrights and Trademarks

Notes on Manuals

MeaningofSymbols........................ 4

Illustrations.............................. 4

ProductModelDescriptions.................. 4

ManualOrganization....................... 4

ViewingVideoManuals..................... 4

ViewingPDFManuals.......................5

Using this Printer

CheckthePaperLoadingPosition.............. 6

Loading Paper While Checking the Procedure. . . . . 6

SettingandLoadingRollPaper.............. 6

Setting and Loading Cut Sheets/Poster Board. . . . 7

Printing................................. 7

System Requirements

PrinterDriver.............................8

WebConfig............................. 10

Specifications Table

Where To Get Help

TechnicalSupportWebSite.................. 15

ContactingEpsonSupport...................15

BeforeContactingEpson..................15

HelpforUsersinNorthAmerica............ 15

HelpforUsersinEurope.................. 16

HelpforUsersinTaiwan.................. 16

Help for Users in Australia/New Zealand. . . . . . 16

HelpforUsersinSingapore................ 17

HelpforUsersinThailand.................17

HelpforUsersinVietnam................. 17

HelpforUsersinIndonesia................ 17

HelpforUsersinHongKong...............18

HelpforUsersinMalaysia.................18

HelpforUsersinIndia................... 18

HelpforUsersinthePhilippines............ 19

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Contents

Notes on Manuals

Meaning of Symbols

To prevent harm to users and third parties as well as

damage to property, this manual uses the following

symbols to warn against dangerous operations and

handling. Make sure you understand these symbols

before reading this manual.

War ni ng: Warnings must be followed to

avoid serious bodily injury.

Caution: Cautions must be followed to

avoid bodily injury.

Important: Important must be followed to

avoid damage to this product.

Note: Notes contain useful or

additional information on the

operation of this product.

UIndicates related reference

content.

Illustrations

The illustrations may differ slightly from the model

you are using. Please be aware of this when using the

manuals.

Product Model

Descriptions

Some models described in this manual may not be

sold in your country or region.

Manual Organization

The manuals for the product are organized as shown

below.

You can view the PDF manuals using Adobe Acrobat

Reader or Preview (Mac).

Setup Guide

(booklet)

Provides information on

how to setup the printer

after unpacking it from the

box. Make sure you read this

manual to perform

operations safely.

General Information (this

manual)

Provides important safety

instructions, printer

specifications and contact

details.

Online Manual

User's Guide

(PDF)

Provides overall information

and instructions on using

the printer and on solving

problems.

Pin-up Manuals Provides explanations of

basic printer operations.

Print it out and pin it up

near the printer.

Administrator's

Guide (PDF)

Provides network

administrators with

information on

management and printer

settings.

Epson Video

Manuals

Provides videos showing

you how to perform

maintenance.

Viewing Video Manuals

The video manuals have been uploaded to YouTube.

Click [Epson Video Manuals (video)] from the top

page of Online Manuals, or click the following blue

text to view the manuals.

Epson Video Manuals

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Notes on Manuals

If the subtitles are not displayed when you play the

video, click the subtitles icon shown in the image

below.

Viewing PDF Manuals

This section uses Adobe Acrobat Reader DC as an

example to explain the basic operations for viewing

the PDF in Adobe Reader.

AClick to print the PDF manual.

BEach time it is clicked, the bookmarks are hidden

or shown.

CClick the title to open the relevant page.

Click [+] to open the titles lower in the hierarchy.

DIf the reference is in blue text, click the blue text to

open the relevant page.

To return to the previous page, do the following.

For Windows

While pressing the Alt key, press the key.

For Mac

While pressing the command key, press the

key.

EYou can input and search for keywords, such as the

names of items you want to confirm.

For Windows

Right click on a page in the PDF manual and select

Find in the menu that is displayed to open the

search toolbar.

For Mac

Select Find in the Edit menu to open the search

toolbar.

FTo enlarge the text in the display that is too small

to see well, click . Click to reduce the size.

To specify a part of an illustration or screenshot to

enlarge, do the following.

For Windows

Right click on the page in the PDF manual and

select Marquee Zoom in the menu that is

displayed. The pointer changes to a magnifying

glass, use it to specify the range of the place you

want to enlarge.

For Mac

Click View menu - Zoom - Marquee Zoom in this

order to change the pointer to a magnifying glass.

Use the pointer as a magnifying glass to specify the

range of the place you want to enlarge.

GOpens the previous page or next page.

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Notes on Manuals

Using this Printer

This section explains the process from loading the

paper to printing.

Check the Paper Loading

Position

Roll paper/Roll 1 (except for SC-P6500E Series/

SC-T3700E Series)

Roll 2 (except for SC-P6500E Series/SC-T3700E

Series)

Cut sheets/Poster board

Paper fed from the Back

Paper fed from the Front

Loading Paper While

Checking the Procedure

The procedure differs for roll paper and cut sheets/

poster board.

Setting and Loading Roll Paper

Raise the spindle lock lever and remove the

spindle.

Roll paper/Roll 1

Roll 2

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Using this Printer

Press Set - See Description on the screen to

check the loading procedure.

Press Menu - Paper Setting on the screen to

check that the paper you have loaded matches

the Paper Type shown on the screen.

If the Paper Type does not match, press Paper

Type to set the Paper Type.

Set Remaining Amount Management as

needed.

Press OK to start feeding the paper.

Setting and Loading Cut Sheets/

Poster Board

Press Menu - General Settings - Printer

Settings - Paper Source Settings - Cut Sheet/

Poster Board Slot on the screen, and then

select feeding from the back or the front.

Press (Home) and then Menu - Paper

Setting on the screen to select the paper to be

fed (cut sheets or poster board).

Check that the paper being loaded matches the

Paper Type shown on the screen.

If the Paper Type does not match, press Paper

Type to set the Paper Type.

Set the paper size and then press OK.

Press See Description on the screen to check

the loading procedure.

Printing

If Ready to print. is displayed on the screen after

feeding the paper, you can start printing.

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Using this Printer

System Requirements

Software for this printer can be used in the following environments. (As of August, 2021)

Supported OS and other elements may change.

For the latest information, see the Epson Web site.

Printer Driver

Windows

Operating system Windows 11 x 64

Windows 10 / Windows 10 x 64

Windows 8.1 / Windows 8.1 x 64

Windows 8 / Windows 8 x 64

Windows 7 / Windows 7 x 64

Windows Vista / Windows Vista x 64

Windows XP SP3 or later / Windows XP x 64 SP2 or later

Windows Server 2022

Windows Server 2019

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012

Windows Server 2008 R2

Windows Server 2008

Windows Server 2003 R2

Windows Server 2003 SP2 or later

CPU Intel Core2 Duo 3.05 GHz or more

Available memory space 1 GB or more

Hard disk (Available volume to install) 32 GB or more

Display resolution WXGA (1280×800) or better

Connection method with the printer

USB, Ethernet, or Wireless LAN

*A wireless LAN connection is not available for models in the SC-T5700D Series that do not have Wi-Fi. For details on the

connection methods (interface specifications), see the following.

U“Specifications Table” on page 11

Mac

Operating system SC-P8500D Series/SC-T7700D Series: Mac OS X v10.6.8 or later

Except for SC-P8500D Series/SC-T7700D Series: Mac OS X v10.9.5

or later

CPU Intel Core2 Duo 2 GHz or more

Available memory space 2 GB or more

Hard disk (Available volume to install) 8 GB or more

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

System Requirements

Display resolution WXGA+ (1280×800) or better

Connection method with the printer

USB, Ethernet, or Wireless LAN

*A wireless LAN connection is not available for models in the SC-T5700D Series that do not have Wi-Fi. For details on the

connection methods (interface specifications), see the following.

U“Specifications Table” on page 11

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

System Requirements

Web Config

Web Config is an application that runs in a web browser on a computer or smart device connected to the same

network as the printer.

UAdministrator's Guide

Supported Browsers

Microsoft Edge, Internet Explorer 8 or later, Firefox

, Chrome

, Safari

*1 Use the latest version.

See the following for details on the network interfaces.

U“Specifications Table” on page 11

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

System Requirements

Specifications Table

Printer Specifications

Printing method On-demand inkjet method

Nozzle configuration

SC-P8500D Series/

SC-P8500DM Series/

SC-P6500D Series/

SC-P6500DE Series/

SC-P6500E Series

1600 nozzles x 6 colors

(Photo Black, Matte Black,

Yellow, Magenta, Cyan, Gray)

SC-T7700D Series/

SC-T7700DM Series/

SC-T5700D Series/

SC-T5700DM Series/

SC-T3700D Series/

SC-T3700DE Series/

SC-T3700E Series

1600 nozzles x 6 colors

(Photo Black, Matte Black,

Yellow, Magenta, Cyan, Red)

Resolution (maximum) 2400×1200 dpi

Control code

SC-P8500D Series/

SC-P8500DM Series/

SC-P6500D Series/

SC-T7700D Series/

SC-T7700DM Series/

SC-T5700D Series/

SC-T5700DM Series/

SC-T3700D Series

ESC/P raster (undisclosed

command), HP-GL/2, HP RTL,

Adobe PostScript 3, Adobe

PDF 1.7

SC-P6500DE Series/

SC-P6500E Series/

SC-T3700DE Series/

SC-T3700E Series

ESC/P raster (undisclosed

command), HP-GL/2, HP RTL

Paper feed method Friction feed

Built-in memory 4 GB

Rated voltage AC100-240 V

Rated frequency 50/60 Hz

Rated current 3.4-1.6A

Printer Specifications

Power consumption

Operating

SC-P8500D Series/

SC-T7700D Series/

Approx. 70W

SC-P8500DM Ser-

ies/SC-T7700DM

Series/SC-T5700DM

Series

Approx. 90W

SC-T5700D Series Approx. 80W

SC-P6500D Series/

SC-P6500DE Series/

SC-P6500E Series/

SC-T3700D Series/

SC-T3700DE Series/

SC-T3700E Series

Approx. 75W

Ready mode

Except for the

SC-P8500DM Ser-

ies/SC-T7700DM

Series/SC-T5700DM

Series

Approx. 32W

SC-P8500DM Ser-

ies/SC-T7700DM

Series/SC-T5700DM

Series

Approx. 44W

Sleep mode Approx. 2.0W

Power off Approx. 0.3W

Temperature

Operating 10 to 35 ˚C (15 to 25 ˚C is

recommended)

In storage (Before un-

packing)

-20 to 60 ˚C (Within 120

hours at 60 ˚C, within a

month at 40 ˚C)

In storage (After un-

packing)

Ink charged: -10 to 40 ˚C

(Within a month at 40 ˚C)

Ink discharged

: -20 to 25 ˚C

(Within a month at 25 ˚C)

Humidity

Operating 20 to 80% (40 to 60% is

recommended, without

condensation)

In storage 5 to 85% (without

condensation)

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Specifications Table

Printer Specifications

Temperature and humidity range for operating (the

range shown by diagonal lines is recommended)

Dimensions (Width x Depth x Height)

Maximum (with the paper basket open)

SC-P8500D Series/

SC-P8500DM Ser-

ies/SC-T7700D Ser-

ies/SC-T7700DM

Series

1848 x 829 x 975 mm

SC-T5700D Series/

SC-T5700DM Series

1645 x 829 x 975 mm

SC-P6500D Series/

SC-P6500DE Series/

SC-P6500E Series/

SC-T3700D Series/

SC-T3700DE Series/

SC-T3700E Series

1365 x 829 x 975 mm

Storage

SC-P8500D Series/

SC-P8500DM Ser-

ies/SC-T7700D Ser-

ies/SC-T7700DM

Series

1848 x 499 x 975 mm

SC-T5700D Series/

SC-T5700DM Series

1645 x 499 x 975 mm

SC-P6500D Series/

SC-P6500DE Series/

SC-P6500E Series/

SC-T3700D Series/

SC-T3700DE Series/

SC-T3700E Series

1365 x 499 x 975 mm

Weight

Printer Specifications

SC-P8500D Series/

SC-T7700D Series

Approx. 155 kg

SC-P8500DM Series/

SC-T7700DM Series

Approx. 166 kg

SC-T5700D Series Approx. 137 kg

SC-T5700DM Series Approx. 150 kg

SC-P6500D Series/

SC-P6500DE Series/

SC-P6500E Series/

SC-T3700D Series/

SC-T3700DE Series

Approx. 118 kg

SC-T3700E Series Approx. 115 kg

*1 Use the Discharging/Charging Ink menu in the

Maintenance menu to discharge ink from the printer.

UUser's Guide (online Manual)

*2 Not including ink cartridges.

Important:

Use the printer at an altitude of 2000 m or less.

Scanner Specifications

Scanner type Color Simplex Sheet-fed Scanner

Sensor RGB color filter method CIS

Number of effec-

tive pixels

21600 pixels in the main scanning

direction (600 dpi)

Original Size Maximum 914.4 mm x 30480

Minimum 148.0 mm x 148.0 mm

Document thick-

ness

0.06 mm to 0.8 mm

Document loading

direction

Printable side loaded facing up

Direction of ejec-

tion

Scanned side ejected facing up

Number of docu-

ments that can be

loaded

Maximum optical

resolution

Main scan x Sub

scan

600 dpi

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Specifications Table

Scanner Specifications

Output resolution 200, 300, 400, 600 dpi

Tone

Color ❏30 bit input (10 bit input for

each RGB color)

❏24 bit output (8 bit output

for each RGB color)

Grayscale ❏10 bit input

❏8 bit output

Black and white ❏10 bit input

❏1 bit output

Light source Dual LED (white)

*1 SC-P8500DM Series/SC-T7700DM Series/SC-T5700DM

Series only.

*2 The maximum length depends on the data format and

settings.

UUser's Guide (online Manual)

Interface Specifications

USB port for a com-

puter

USB 3.2 Gen 1 (connector: B

Type)

USB Memory Port

USB Flash Memo-

Hi-Speed USB (USB Flash Drive

with security settings cannot be

used.)

File system FAT, FAT32, exFAT

File format JPEG, TIFF, some PDFs (See the

User's Guide for details on

printing PDFs.) , HP-GL

Ethernet

Standards

IEEE802.3u (100BASE-TX)

IEEE802.3ab (1000BASE-T)

IEEE 802.3az (supports

power-saving models) (The

connected device should comply

with IEEE802.3az standards.)

Wireless LAN (not available for models that do not have

Wi-Fi)

Interface Specifications

Standards

SC-P8500D/

SC-P6500D/

SC-P6500DE/

SC-P6500E

SC-T7700D/

SC-T5700D/

SC-T3700D/

SC-T3700DE/

SC-T3700E

IEEE802.11b/g/n

SC-P8530D/

SC-P6530D/

SC-P6530DE/

SC-P6530E

SC-T7730D/

SC-T5730D/

SC-T3730D/

SC-T3730DE/

SC-T3730E (ex-

cept for Taiwan)

Other than the

above (including

Taiwan)

IEEE802.11b/g/n/a/ac

Frequency Range IEEE802.11b/g: 2.4 GHz

IEEE802.11n: 2.4 GHz (HT20 only)

IEEE 802.11a/n/ac: 5 GHz

Coordination

Modes

Infrastructure

Wi-Fi Direct (Simple AP) (Not

supported for IEEE 802.11b)

Wireless Securities WEP (64bit/128bit)

WPA-PSK (TKIP)

WPA2-PSK (AES)

WPA3-SAE

WPA2-Enterprise (AES) (EAP-TLS/

PEAPTLS/PEAPMSCHAPv2/

EAP-TTLS)

WPA3-Enterprise

Network Printing

Protocols/Func-

tions

EpsonNet Print (Windows)

Standard TCP/IP (Windows)

WSD Printing (Windows)

Bonjour (Mac)

IPP Printing (Windows)

IPP Printing (Mac)

AirPrint (iOS, Mac)

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Specifications Table

Interface Specifications

Security Standards/

Protocols

SSL/TLS (HTTPS Server/Client,

IPPS)

IEEE802.1X

IPsec/IP Filtering

SMTPS (STARTTLS, SSL/TLS)

SNMPv3

SMB3.1.1

*1 Use a category 5e or higher STP (shielded twisted pair)

cable.

*2 Complies with WPA2 standards with support for WPA/

WPA2 Personal.

*3 EpsonNet Print supports IPv4 only. The others support

both IPv4 and IPv6.

War ning:

To prevent radio interference to the licensed

service, this device is intended to be operated

indoors and away from windows to provide

maximum shielding. Equipment (or its transmit

antenna) that is installed outdoors is subject to

licensing.

Ink Specifications

Type Dedicated ink cartridges

Ink type Water-based pigment ink

Use by date See the expiration date printed on

the ink cartridge package or on

the cartridge (store at normal

temperature)

Print quality guar-

antee expiry

One year (after installing to the

printer)

Storage temperature

Packed -20 to 40 ˚C (Within four days at

-20 ˚C, within a month at 40 ˚C)

Installed -10 to 40 ˚C (Within four days at

-10 ˚C, within a month at 40 ˚C)

Packed and

Transported

-20 to 60 ˚C (Within four days at

-20 ˚C, within a month at 40 ˚C,

within 72 hours at 60 ˚C)

Cartridge capacity 700 ml, 350 ml, 110 ml (110 ml

may not be available depending

on the specifications.)

240 ml (for initial charging)

Important:

❏We recommend that you remove and shake

the installed ink cartridges once every six

months to ensure good print quality.

❏The ink freezes if left at below -20 ˚C for a

long time. If it does freeze, leave it at room

temperature (25 ˚C) for at least four hours.

❏Do not refill the ink cartridges.

For European users

Radio Equipment Information

This product intentionally emit radio wave described

as follows.

(a) frequency band in which the radio equipment

operates; 2.4 to 2.4835 GHz

(b) maximum radio-frequency power transmitted in

thefrequency band in which the radio equipment

operates;20dBm (eirp power)

ZICTA Type Approval for Users in Zambia

See the following website to check the information for

ZICTA Type Approval.

https://support.epson.net/zicta/

For Users in Malaysia

Frequency Band: 2400-2483.5MHz

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Specifications Table

Where To Get Help

Technical Support Web

Site

Epson’s Technical Support Web Site provides help with

problems that cannot be solved using the

troubleshooting information in your product

documentation. If you have a Web browser and can

connect to the Internet, access the site at:

https://support.epson.net/

If you need the latest drivers, FAQs, manuals, or other

downloadables, access the site at:

https://www.epson.com

Then, select the support section of your local Epson

Web site.

Contacting Epson

Support

Before Contacting Epson

If your Epson product is not operating properly and

you cannot solve the problem using the

troubleshooting information in your product

documentation, contact Epson support services for

assistance. If Epson support for your area is not listed

below, contact the dealer where you purchased your

product.

Epson support will be able to help you much more

quickly if you give them the following information:

❏Product serial number

(The serial number label is usually on the back of

the product.)

❏Product model

❏Product software version

(Click About, Version Info, or similar button in

the product software.)

❏Brand and model of your computer

❏Yo u r c o mp u t e r o p e r a t ing system name and

version

❏Names and versions of the software applications

you normally use with your product

Help for Users in North America

Epson provides the technical support services listed

below.

Internet Support

Visit Epson’s support website at https://epson.com/

support and select your product for solutions to

common problems. You can download drivers and

documentation, get FAQs and troubleshooting advice,

or e-mail Epson with your questions.

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Where To Get Help

Speak to a Support Representative

Dial: (562) 276‐1300 (U.S.), or (905) 709-9475

(Canada), 6 am to 6 pm, Pacific Time, Monday

through Friday. Days and hours of support are subject

to change without notice. Toll or long distance charges

may apply.

Before you call Epson for support, please have the

following information ready:

❏Product name

❏Product serial number

❏Proof of purchase (such as a store receipt) and

date of purchase

❏Computer configuration

❏Description of the problem

Note:

For help using any other software on your system, see the

documentation for that software for technical support

information.

Purchase Supplies and Accessories

You can purchase genuine Epson ink cartridges,

ribbon cartridges, paper, and accessories from an

Epson authorized reseller. To find the nearest reseller,

call 800-GO-EPSON (800-463-7766). Or you can

purchase online at http://www.epsonstore.com (U.S.

sales) or http://www.epson.ca (Canadian sales).

Help for Users in Europe

Check your Pan-European Warranty Document for

information on how to contact Epson support.

Help for Users in Taiwan

Technical Support Web Site

If you need the latest drivers, FAQs, manuals, or

videos, please visit Epson's support website at https://

www.epson.com.tw/CustomerAndDownload

And, select your product.

Help for Users in Australia/New

Zealand

Epson Australia/New Zealand wishes to provide you

with a high level of customer service. In addition to

your product documentation, we provide the

following sources for obtaining information:

You r Deale r

Don’t forget that your dealer can often help identify

and resolve problems. The dealer should always be the

first call for advise on problems; they can often solve

problems quickly and easily as well as give advise on

the next step to take.

Internet URL

Australia

https://www.epson.com.au

New Zealand

https://www.epson.co.nz

Access the Epson Australia/New Zealand World Wide

Web pages.

The site provides a download area for drivers, Epson

contact points, new product information and technical

support (e-mail).

Epson Helpdesk

Epson Helpdesk is provided as a final backup to make

sure our clients have access to advice. Operators on

the Helpdesk can aid you in installing, configuring

and operating your Epson product. Our Pre-sales

Helpdesk staff can provide literature on new Epson

products and advise where the nearest dealer or

service agent is located. Many types of queries are

answered here.

The Helpdesk numbers are:

Australia Phone: 1300 361 054

Fax: (02) 8899 3789

New Zealand Phone: 0800 237 766

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Where To Get Help

We encourage you to have all the relevant information

on hand when you ring. The more information you

prepare, the faster we can help solve the problem. This

information includes your Epson product

documentation, type of computer, operating system,

application programs, and any information you feel is

required.

Help for Users in Singapore

Sources of information, support, and services available

from Epson Singapore are:

World Wide Web

(https://www.epson.com.sg)

Information on product specifications, drivers for

download, Frequently Asked Questions (FAQ), Sales

Enquiries, and Technical Support via e-mail are

available.

Epson HelpDesk

Toll Free: 800-120-5564

Our HelpDesk team can help you with the following

over the phone:

❏Sales enquiries and product information

❏Product usage questions or problems

❏Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web

(https://www.epson.co.th)

Information on product specifications, drivers for

download, Frequently Asked Questions (FAQ), and

e-mail are available.

Epson Hotline

(Phone: (66)2460-9699)

Our Hotline team can help you with the following

over the phone:

❏Sales enquiries and product information

❏Product usage questions or problems

❏Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:

Epson Hotline (Phone): +84 28 3925 5545

Service Center: 68 Nam Ky Khoi Nghia

Street, Nguyen Thai Binh

Ward,

District 1, Ho Chi Minh

City

Vietnam

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web

(https://www.epson.co.id)

❏Information on product specifications, drivers for

download

❏Frequently Asked Questions (FAQ), Sales

Enquiries, questions through e-mail

Epson Hotline

❏Sales enquiries and product information

❏Technical support

Phone (62) 21-572 4350

Fax (62) 21-572 4357

Epson Service Center

Jakarta Mangga Dua Mall 3rd floor No 3A/B

Jl. Arteri Mangga Dua,

Jakarta

Phone/Fax: (62) 21-62301104

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Where To Get Help

Bandung Lippo Center 8th floor

Jl. Gatot Subroto No.2

Bandung

Phone/Fax: (62) 22-7303766

Surabaya Hitech Mall lt IIB No. 12

Jl. Kusuma Bangsa 116 – 118

Surabaya

Phone: (62) 31-5355035

Fax: (62)31-5477837

Yogyakarta Hotel Natour Garuda

Jl. Malioboro No. 60

Yogyakarta

Phone: (62) 274-565478

Medan Wisma HSBC 4th floor

Jl. Diponegoro No. 11

Medan

Phone/Fax: (62) 61-4516173

Makassar MTC Karebosi Lt. Ill Kav. P7-8

JI. Ahmad Yani No.49

Makassar

Phone: (62)411-350147/411-350148

Help for Users in Hong Kong

To obtain technical support as well as other after-sales

services, users are welcome to contact Epson Hong

Kong Limited.

Internet Home Page

Epson Hong Kong has established a local home page

in both Chinese and English on the Internet to

provide users with the following information:

❏Product information

❏Answers to Frequently Asked Questions (FAQs)

❏Latest versions of Epson product drivers

Users can access our World Wide Web home page at:

https://www.epson.com.hk

Technical Support Hotline

You can also contact our technical staff at the

following telephone and fax numbers:

Phone: (852) 2827-8911

Fax: (852) 2827-4383

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web

(https://www.epson.com.my)

❏Information on product specifications, drivers for

download

❏Frequently Asked Questions (FAQ), Sales

Enquiries, questions through e-mail

Epson Trading (M) Sdn. Bhd.

Head Office.

Phone: 603-56288288

Fax: 603-56288388/399

Epson Helpdesk

❏Sales enquiries and product information

(Infoline)

Phone: 603-56288222

❏Enquiries on repair services & warranty, product

usage and technical support (Techline)

Phone: 603-56288333

Help for Users in India

Contacts for information, support, and services are:

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Where To Get Help

World Wide Web

(https://www.epson.co.in)

Information on product specifications, drivers for

download, and products enquiry are available.

Helpline

For Service, Product info or to order consumables -

18004250011 (9AM - 6PM) - This is a Toll-free

number.

For Service (CDMA & Mobile Users) - 3900 1600

(9AM - 6PM) Prefix local STD code

Help for Users in the Philippines

To obtain technical support as well as other after sales

services, users are welcome to contact the Epson

Philippines Corporation at the telephone and fax

numbers and e-mail address below:

Trunk Line: (63-2) 706 2609

Fax: (63-2) 706 2665

Helpdesk

Direct Line:

(63-2) 706 2625

E-mail: epchelpdesk@epc.epson.com.ph

World Wid e Web

(https://www.epson.com.ph)

Information on product specifications, drivers for

download, Frequently Asked Questions (FAQ), and

E-mail Inquiries are available.

Toll-Free No. 1800-1069-EPSON(37766)

Our Hotline team can help you with the following

over the phone:

❏Sales enquiries and product information

❏Product usage questions or problems

❏Enquiries on repair service and warranty

SC-P8500D/SC-P8500DM/SC-T7700D/SC-T7700DM/SC-T5700D/SC-T5700DM/SC-P6500D/SC-P6500DE/SC-T3700D/SC-T3700DE/SC-P6500E/SC-T3700E Series General Information

Where To Get Help

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