Epson U675 - TM Color Dot-matrix Printer User manual

SUCCESS
STORY
Banking reaches a new state of reliability
at State National Bank
State National Bank
To meet increased demand for new and
improved bank services, State National
Bank of Lubbock, Texas, looked for ways to
renovate its teller system in nearly 30 locations
throughout the Southwest. With almost $1
billion in assets, the bank needed a wide range
of customization options to match the needs of
a growing and diverse customer base.
Improving banking service
To achieve its goals, State National Bank replaced
its existing system with the Windows
®
-based
MORE Banking System from MORE, Inc., of
Albuquerque, N.M., and the Epson TM-U675
multifunction teller automation printer with
magnetic ink character recognition (MICR).
The result: the bank is now rapidly custom-
izing transactions and procedures with better
control, reliability and security, and planning a
migration path for future upgrades.
Faster service at the teller window
Tellers at State National Bank use Epson’s 1.75
station printer for receipt/journal printing,
check/bank-form validation, and printing
documents such as cashier’s checks. Whether a
typical consumer or large corporate client, bank
customers no experience long waits at teller
stations for validation of their tickets and other
bank documents. Epson’s TM-U675 printer, with
one pass MICR read, small footprint and fast
printing speed, is packed with features and
functions for a wide range of slip/receipt printer
applications. For added convenience, the printer
has the option to print one original and two copies.
Designed to withstand the rigors of high
transaction banking,
the printer also
provides tellers with
quiet printing,
superior paper handling, and a wider throat design
for smooth, drop-in validation.
Linking solutions
Designers at MORE, Inc., a company specializing
in Windows-based teller systems and other branch
automation products, were able to easily write
printer driver software to link the Epson printers
to the bank’s system. “The 9-pin, serial impact dot
matrix printers turned out to be more flexible and
faster than the bank’s previous parallel printers,”
said MORE’s president and CEO Stephen
McCampbell, who recommended the Epson
printers to best support MORE teller software.
Automating and streamlining operations
The MORE banking architecture offers banks
multiple ways to efficiently link other solutions to
its banking applications, such as imaging, e-mail,
call center, loan origination, fraud detection, item
truncation, teller cash dispensers, and MICR
printers. With MORE software, the bank can
rapidly customize transactions and procedures to
reflect individual workflow.
“Combined with MORE Teller software, the
Epson printer automates and streamlines a teller’s
”
“
MORE’s world-class
banking system and
the Epson TM-U675
have contributed
greatly to our new
state of banking.
Jeff Huckabee
VP and Manager, System Services
State National Bank
The reliable Epson TM-U675 multifunction
printer keeps lines moving at busy
teller stations.

time-consuming and error-prone tasks, bringing
productivity gains and better customer service,”
said Jeff Huckabee, vice president and manager,
system services, State National Bank.
Dramatic increase in reliability
Tellers at State National Bank also report a
dramatic decrease in printer breakdowns. “Before,
we had to send technicians to school to learn how
to fix our printers, but now it’s a snap to keep the
TM-U675 in action,” said Huckabee. His
department no longer receives panicky phone calls
from tellers serving customers with temperamental
printers. According to Huckabee, the bank is
serving higher percentages of customers who are
new to banking accounts, which presents unique
problems like increased overdrafts. “With these
challenges, our busy tellers can't be distracted by
printer breakdowns,” said Huckabee.
Cracking down on bank fraud
“Check fraud in our region is on the rise, so a
printing solution that helps prevent it means
money saved,” said Huckabee. to combat check
fraud. With Epson’s TM-U675 MICR option, the
printer quickly reads the MICR, and verifies and
endorses the check in two quick passes. “A truly
regional bank, State National Bank’s new system
enables us to bring full service banking and
investment services even closer to our customers,”
said Huckabee.
To find out more about Epson’s banking solutions,
visit pos.epson.com
HIGHLIGHTS
•Multifunction printer with MICR
speeds transactions and
reduces check fraud
•Small footprint easily fits on
limited-space teller counters
•Prints slips and receipts for
faster service at the teller
station
•High reliability insures
uninterrupted customer service
•Drop-in paper loading makes
roll changing simple and quick
SUCCESS
STORY
State National Bank
EPSON SOLUTION PARTNER
Hardware and Software:
More Banking System, MORE, Inc.
Albuquerque, N.M.
Epson America, Inc. • 3840 Kilroy Airport Way • Long Beach, CA 90806 • [phone] • http://pos.epson.com
© 2004 Epson America, Inc. Epson is a registered trademark of Seiko Epson Corporation. Windows is a registered trademark of Microsoft Corporation.
All other trademarks are property of their respective owners.
Epson’s TM-U675 MICR option is helping State
National Bank fight check fraud.