Epson WF-R8590 User manual

Epson Open Platform
Hardware Setup Guide
NPD5366-00 EN

About this guide
The content of this document
This guide explains how to set up Epson Open Platform on the following compatible multifunction devices.
❏WF-R8590 series
❏WF-8590 series
❏WF-6590 series
❏WF-R5690 series
❏WF-M5690 series
❏WF-5690 series
Hardware Setup Guide
About this guide
2

Using this Guide
Meaning of symbols used in this guide
!
Caution:
This symbol indicates information that, if ignored, could possibly result in personal injury or physical damage due to
incorrect handling.
c
Important:
Indicates content that must be performed. If operations indicated by this symbol are ignored or performed incorrectly,
the product may breakdown or malfunction.
Note:
Indicates additional explanations or reference information.
URelated information
Shortcut to a related page.
Screenshots used in this guide
❏Screenshots used in this guide are currently under development. They may differ from the release version.
❏Setting items may vary depending on products and setting conditions.
Hardware Setup Guide
About this guide
3

Contents
About this guide
Thecontentofthisdocument.................2
UsingthisGuide...........................3
Meaningofsymbolsusedinthisguide.........3
Screenshotsusedinthisguide...............3
Introduction
Setupprocedure...........................5
1. Preparing for system configuration
MFDs...................................6
Checking the device is compatible with Epson
OpenPlatform..........................6
Authenticationdeviceandauthenticationcard.....6
ComputerwithanInternetconnection..........6
Firmware for Epson Open Platform. . . . . . . . . . . . . 6
Productkey..............................7
Acquiringtheproductkey..................7
2. Setting Up Epson Open Platform
Updatingthefirmware.....................11
ActivatingEpsonOpenPlatform..............11
Checking the Epson Open Platform version. . . . . . 12
3. Authentication device
Connectingtheauthenticationdevice...........13
Operationcheck..........................14
MFDcontrolpanel......................14
WebConfig...........................15
Statussheet............................15
Troubleshooting
Cannotreadtheauthenticationcard...........16
Readconfirmation......................16
CannotopenWebConfig...................16
CannotactivatetheEpsonOpenPlatform.......17
Cannotupdatethefirmware.................17
Returning the MFD to a standard device. . . . . . . . 17
Updatingthefirmware...................17
Appendix
Functionsofbuttonupdate..................18
Trademarks.............................19
Caution................................19
Hardware Setup Guide
Contents
4

Introduction
Epson Open Platform unlocks the potential of Epson business Multi-Function Devices (MFDs), enabling them to be
integrated into server solutions providing customized user interface and control usage of the device based on user
authentication.
This guide explains how to set up the Epson Open Platform on a compatible device.
Setup procedure
Follow these steps to configure Epson Open Platform. Contact your dealer to acquire the firmware or product key.
Procedure Operations Location Time
1 Before starting Check that the printer is compatible with
Epson Open Platform
OP label 30 min.
Download the Epson Open Platform firmware
for the target model
https://openplatform.epson.biz/
download/op/
Acquire the product key activation code from
the serial number for the MFD
https://openplatform.epson.biz/
license-op/
inputInformation.html
2 Setting up Epson Open
Platform
Update the MFD's firmware https://openplatform.epson.biz/
download/op/
15min.
Activate the Epson Open Platform with the
product key
Web Config
("http://<epson-device-IP>")
3Connectingthe
authentication device
(optional)
Check the compatibility for the card reader
and cards
https://openplatform.epson.biz/
download/op/
5 min.
Connect the authentication device to the
printer
-
Check that the authentication device is
operating correctly
Web Config
("http://<epson-device-IP>")
Hardware Setup Guide
Introduction
5

1. Preparing for system configuration
You need to prepare the hardware, information, and software necessary to set up Epson Open Platform.
MFDs
Checking the device is compatible with Epson Open Platform
Check if the connected MFD is compatible with the Epson Open Platform.
Note:
When Epson Open Platform is already setup for the MFD, you can check from Web Config and MFD panel. See the
following confirmation method.
U“Checking the Epson Open Platform version” on page 12
If the device is compatible, you will see the following label on the carton box and on the MFD near the serial number.
Authentication device and authentication card
See the following website for a list of compatible authentication devices and cards.
Uhttps://openplatform.epson.biz/download/op/
If you cannot find the device you want to use in the list, contact your dealer.
Computer with an Internet connection
You need an Internet connection to download the firmware and acquire a product key.
Firmware for Epson Open Platform
To use Epson Open Platform, you need to install dedicated firmware on the target device. The firmware file differs
according to the Epson device.
Acquire the firmware for Epson Open Platform from the dedicated Web site.
Uhttps://openplatform.epson.biz/download/op/
Hardware Setup Guide
1. Preparing for system configuration
6

Product key
This is the product key to activate Epson Open Platform. To acquire this product key, you need the serial numbers of
the respective MFDs. You can find the serial number on the product's Guarantee Form, or on the label on the rear or
side of the product.
Note:
You may need to acquire the product key from your dealer. Contact your dealer for more details.
Acquiring the product key
You can acquire individual keys by using the MFD's serial number, or acquire in bulk by using a text file.
Note:
When acquiring a product key that has already been issued by entering a serial number, the same product key is
issued.
Acquiring individually
A
Access the following website from the system administrator's computer.
https://openplatform.epson.biz/license-op/inputInformation.html
B
Select Enter manually (you can only enter one serialnumber) from Serial Number(required) , and then enter
the serial number of the MFD.
Hardware Setup Guide
1. Preparing for system configuration
7

C
Select an answer from Introduction destination information(required).
D
Click Next.
Check the items entered on the menu displayed.
E
Click Issue.
If you click Back, you are returned to the information entry menu.
F
Click Export CSV to download the content displayed on the screen in CSV format.
G
When you want to acquire a product key for another MFD, click Continue issuing.
Return to step 2, and then follow the same steps.
To finish, close the screen.
Acquiring in bulk
A
Access the following website from the system administrator's computer.
https://openplatform.epson.biz/license-op/inputInformation.html
B
Click Sample under Readable text file and download a sample file for the serial number list.
Hardware Setup Guide
1. Preparing for system configuration
8

C
Change the sample file as necessary, and then save the serial number list file.
D
Select Read from text file (you can enter multiple serial numbers) from Serial Number(required).
E
Click Browse, select the serial number list file you created in step 3, and then click Open.
F
Select an answer from Introduction destination information(required).
G
Click Next.
Check the items entered on the menu displayed. The specified text file name is displayed in Serial Number.
Hardware Setup Guide
1. Preparing for system configuration
9

H
Click Issue.
If you click Back, you are returned to the information entry menu.
I
Click Export CSV to download the content displayed on the screen in CSV format.
J
When you want to acquire a product key for another MFD, click Continue issuing.
Return to step 3, and then follow the same steps.
To finish, close the screen.
Hardware Setup Guide
1. Preparing for system configuration
10

2. Setting Up Epson Open Platform
You need to update and activate the firmware for the MFD to configure Epson Open Platform.
Updating the firmware
You can update the firmware for the MFD by using the Firmware Update Tool.
Note:
You can update and activate Epson Open Platform without making initial settings (language settings and ink
charging).
A
Use one of the following methods to connect the MFD to the system administrator's computer.
Connect by wired or wireless LAN
Connect directly using a LAN cable
Connect directly using a USB cable
If you want to connect using a wired connection or wireless LAN, connect to the network in the same segment as
the setup computer.
B
Turn on the MFD.
C
On the computer for the system administrator, double-click the Firmware Update Tool icon.
D
Follow the on-screen instructions to update the firmware for the MFD.
Do not turn off the MFD during the firmware update.
Note:
The firmware update takes about 15 minutes. When the update is complete, the MFD restarts automatically.
Activating Epson Open Platform
You can activate Epson Open Platform from Web Config on the MFD.
A
Use one of the following methods to connect the MFD to the system administrator's computer.
Connect by wired or wireless LAN
Connect directly using a LAN cable
If you want to connect using a wired connection or wireless LAN, connect to the network in the same segment as
the setup computer.
Hardware Setup Guide
2. Setting Up Epson Open Platform
11

B
Turn on the MFD.
C
On a computer, open your web browser, and then open the MFD's Web Config by entering "http://
<epson-device-IP>".
D
Select Epson Open Platform Settings - Product key.
E
Open the CSV file that contains the license issued for Epson Open Platform, and then copy the product key that
is paired with the serial number.
F
Paste the key in Enter product key.
G
Click OK.
The completion menu is displayed.
If an error message is displayed, check that the product key you entered is correct.
Checking the Epson Open Platform version
You can check the firmware version for the updated Epson Open Platform.
A
On a computer, open your web browser, and then open the MFD's Web Config by entering "http://
<epson-device-IP>".
B
Select Epson Open Platform Settings - Product key.
C
Make sure the product key has been entered in Enter product key.
If it is entered, Epson Open Platform is enabled.
Hardware Setup Guide
2. Setting Up Epson Open Platform
12

3. Authentication device
Connect the authentication device to the authentication system, and then check if it is operating.
Connecting the authentication device
You can connect the authentication device by USB.
!
Caution:
❏Use a product with the same model number as the authentication device that was used to confirm the
authentication card for the authentication device connected to the MFD.
❏Make sure you connect the authentication device to the service port on the back of the MFD. It will not
work if it is connected to a different USB port.
A
Peel off the seal for the service port (a) on the back of the MFD.
Hardware Setup Guide
3. Authentication device
13

B
Connect the USB cable for the authentication device to the MFD.
Note:
About NFC tags for the WF-6590:
The WF-6590 series provides NFC tags on their control panels. Authentication cards may not be read correctly when
there is an NFC tag near the authentication device.
If you are installing an authentication device on the left of the control panel of the WF-6590 series, remove the NFC tag,
and then attach the dummy panel included. Make sure the cable does not obstruct the rear cover or the cassette unit.
Operation check
The following procedures explain how to check the connection status and authentication card recognition for the
authentication device.
MFD control panel
Navigate to Setup and then select Authentication device status to display the information.
Hardware Setup Guide
3. Authentication device
14

Web Config
A
On a computer, open your web browser, and then open the MFD's Web Config by entering "http://
<epson-device-IP>".
B
Enter the administrator's password if necessary.
C
Navigate to Advanced Settings - Status, and then select Printer Status.
D
The status is displayed in Card Reader Status.
Status sheet
See the manual supplied with the MFD for information on printing the status sheet.
Navigate to Hardware Environment - H/W, and check the status displayed in Authentication Device Status.
Hardware Setup Guide
3. Authentication device
15

Troubleshooting
Cannot read the authentication card
Check the following.
❏Check if the authentication device is connected to the MFD correctly. The authentication device should be
connected to the service port on the back of the MFD. It will not work if it is connected to an EXT port in the
front.
❏Check that the authentication device and the authentication card are certified. Contact your dealer for
information on supported authentication devices and cards.
Read confirmation
You can check that authentication cards can be read in Web Config.
A
On a computer, open your web browser, and then open the MFD's Web Config by entering "http://
<epson-device-IP>".
B
Navigate to System Settings, and then select Card Reader.
C
Hold the authentication card over the authentication device.
D
Click Check.
The results of the connection test are displayed.
Cannot open Web Config
Check the following.
❏IP address of the MFD
Check that the IP address entered for the MFD is correct. You can check the IP address from the control panel, by
running a network diagnosis, and from the status sheet. See the manual supplied with the MFD for more details.
❏MFD network connection status
Perform network diagnosis to check that the MFD is connected to the network. See the manual supplied withe the
MFD for more details.
Hardware Setup Guide
Troubleshooting
16

Cannot activate the Epson Open Platform
Check the following.
❏Make sure you entered the correct product key in the Web Config. The product key is paired with the serial
number. Access the content download site and acquire the product key if you do not know how to pair the product
key. The same product key is issued to one serial number.
https://openplatform.epson.biz/license-op/inputInformation.html
Cannot update the firmware
Check the following.
❏Check that the firmware you downloaded is correct.
Check the file name.
Returning the MFD to a standard device
Release the Epson Open Platform to return the MFD to its standard settings. You need the firmware for the standard
device to return to standard settings. Contact your dealer for more information.
Updating the firmware
A
Use one of the following methods to connect the MFD to the system administrator's computer.
Connect by wired or wireless LAN
Connect directly using a LAN cable
Connect directly using a USB cable
B
On the computer, double-click the Firmware Update Tool icon.
C
Follow the on-screen instructions to update the firmware for the MFD.
Hardware Setup Guide
Troubleshooting
17

Appendix
Functions of button update
When using a server solution connected to Epson Open Platform, the functions of the panel buttons have been
updated as described below.
Button Name Epson Open Platform panel Standard panel
(Home) Displays the logout screen when you are
logged in to the authentication system.
Returns to the standard panel home menu.
(Back) Returns to the previous menu.
(This differs depending on the authentication
system.)
Returns to the previous menu on the standard
panel.
(Job
confirmation)
Displays the status information menu. Displays the Status Menu. You can check the
MFD's status and job history.
(Interrupt) When two authentication software
applications are installed, they are both
changed.
Pauses the current job and allows you to
interrupt another job.
Hardware Setup Guide
Appendix
18

Trademarks
❏EPSON and EXCEED YOUR VISION are registered trademarks of the Seiko Epson Corporation.
❏Other product names may be trademarks or registered trademarks of their respective owners.
© Seiko Epson Corporation 2016. All rights reserved.
Caution
❏Unauthorized reproduction of a part or all of this guide is strictly prohibited.
❏The contents of this guide are subject to change without prior notice.
❏Contact our company if you have any questions, find a mistake, encounter a missing description, and so on in the
contents of this guide.
❏Regardless of the previous point, we will under no conditions be liable for any damages or losses resulting from the
operation of this product.
❏We will under no conditions be liable for any damages or losses resulting from operation of this product in any
way other than described in this manual, inappropriate use of this product, or modifications performed by a third
party other than our company or our suppliers.
Hardware Setup Guide
Appendix
19