Epson DS-30000 User manual

User's Guide
Scanner Basics
Specications and Capacity for Originals
Placing Originals
Scanning
Maintenance
Solving Problems
NPD6160-01 EN

Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2019 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.

Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
, Windows
®
, Windows Server
®
, and Windows Vista
®
are registered trademarks of Microso
Corporation.
❏Apple, macOS, and OS X are registered trademarks of Apple, Inc.
❏Adobe, Adobe Reader, and Acrobat are either registered trademarks or trademarks of Adobe Systems
Incorporated in the United States and/or other countries.
❏Intel
®
is a registered trademark of Intel Corporation.
❏e SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum, Inc.
❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.

Contents
Copyright
Trademarks
About This Manual
IntroducingtheManuals.....................7
MarksandSymbols.........................7
DescriptionsUsedinthisManual...............7
OperatingSystemReferences..................7
Important Instructions
SafetyInstructions.........................10
RestrictionsonCopying.....................11
Scanner Basics
PartNamesandFunctions...................13
Feedselector.............................15
ControlPanel............................ 16
ButtonsandLights.......................16
GuidetotheScreen......................16
InformationonApplications..................19
EpsonScan2...........................19
Document Capture Pro / Document Capture. . . .19
EPSON Soware Updater. . . . . . . . . . . . . . . . . .20
Option Items and Consumables Information. . . . . .21
CarrierSheetCodes......................21
RollerCodes...........................21
CleaningKitCodes...................... 22
Specications and Capacity for
Originals
Specications and Capacity for Originals being
Scanned................................ 24
Specications ofStandardSizePaper..........25
SpecicationsofLongPaper................27
SpecicationsofEnvelopes.................28
Specications ofPlasticCards...............28
Specications ofLaminatedCards........... 28
SpecicationsofBooklets..................29
SpecicationsforPassports.................29
Specications for Originals Using the Carrier
Sheet.................................29
Types of Originals that Require Attention. . . . . . . . 30
Types of Originals that Must Not be Scanned. . . . . .31
Placing Originals
Combination of Input Tray and Output Tray. . . . . . 33
PlacingStandardSizeOriginals................34
Placing A3 Size Originals with Fold Lines. . . . . . 37
PlacingLongPaper........................ 41
PlacingLargeSizeOriginals..................43
PlacingEnvelopes......................... 46
PlacingPlasticCards.......................48
PlacingLaminatedCards....................50
PlacingaBooklet..........................53
PlacingaPassport......................... 55
PlacingIrregularShapedOriginals.............58
PlacingPhotographs....................... 60
Placing a Mixture of Originals at Dierent Sizes. . . .63
Scanning
RequiredSettingsforScanning................67
Creating a Job in Document Capture Pro
(Windows)............................ 67
Creating a Job in Document Capture (Mac OS). . 67
Enabling a Job to Run from the Control Panel
(MacOS)..............................72
ScanningUsingtheControlPanel..............73
Scanning with Document Capture Pro (Windows). .75
Scanning with Document Capture (Mac OS). . . . . . 76
ScanningwithEpsonScan2..................77
Required Settings for Special Originals. . . . . . . . 81
Scanning with Manual Feed in Automatic
FeedingMode............................82
Menu Options on the Control Panel
Scan...................................86
EditJob...............................86
ScannerSettings.........................86
ScannerMaintenance.......................88
Status.................................. 88
Settings.................................89
DeviceInformation......................89
ScannerSettings.........................90
CommonSettings....................... 91
RollerReplacementAlertSetting............ 92
4

RegularCleaningAlertSettings............. 92
SystemAdministration....................93
Maintenance
CleaningOutsidetheScanner.................95
CleaningInsidetheScanner..................95
Resetting the Number of Scans Aer Regular
Cleaning................................99
ReplacingtheRoller.......................100
Resetting the Number of Scans Aer Replacing
theRollers..............................105
EnergySaving...........................105
MovingtheScanner.......................106
MovingtheScannerontheDesk............106
TransportingoveraLongDistance..........107
Solving Problems
ScannerProblems........................ 110
Checking Messages on the Control Panel. . . . . .110
eScannerDoesNotTurnOn............ 110
eScannerTurnsOUnexpectedly.........110
ProblemsStartingScanning.................110
Document Capture Pro (Windows) Is Not
Installed..............................110
Cannot Start Document Capture Pro
(Windows) or Document Capture (Mac OS). . . 111
CannotStartEpsonScan2................111
Paper Feeding Problems. . . . . . . . . . . . . . . . . . . . 112
MultipleOriginalsAreFed................112
Removing Jammed Originals from the Scanner. 112
e Original Jams in the Scanner Frequently. . . 113
e Special Original Jams in the Scanner
Frequently............................114
Paper Protection Does not Work Correctly. . . . 114
eOriginalsGetDirty..................114
Scanning Speed Slows Down when Scanning
Continuously..........................114
ScanningTakesaLongTime...............114
eCardIsNotLoaded..................115
ScannedImageProblems...................115
Straight Lines Appear when Scanning from
ADF................................115
Glass Dirt Alert and Sensor Dirt Alert Do
NotDisappear.........................116
Colors Are Uneven in the Scanned Image. . . . . 116
Expanding or Contracting the Scanned Image. . 116
Oset Appears in the Background of Images. . . 117
ScannedImageorTextisBlurred........... 117
Moiré Patterns (Web-Like Shadows) Appear. . . 118
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................118
CharacterisnotRecognizedCorrectly........119
Carrier Sheet And Passport Carrier Sheet Are
NotRecognizedCorrectly.................119
Cannot Solve Problems in the Scanned Image. . 119
Uninstalling and Installing Applications. . . . . . . . 120
UninstallingYourApplications.............120
InstallingYourApplications...............122
Technical Specications
GeneralScannerSpecications...............124
DimensionsandWeightSpecications......... 125
ElectricalSpecications.................... 125
Scanner Electrical Specications............125
AC Adapter Electrical Specications.........125
EnvironmentalSpecications................126
SystemRequirements......................126
Standards and Approvals
Standards and Approvals for European Models. . . 129
Standards and Approvals for Australian Models. . . 129
Where to Get Help
TechnicalSupportWebSite..................131
ContactingEpsonSupport..................131
BeforeContactingEpson................. 131
HelpforUsersinEurope..................131
HelpforUsersinTaiwan..................131
HelpforUsersinAustralia................132
HelpforUsersinSingapore............... 132
HelpforUsersinailand................133
HelpforUsersinVietnam................ 133
HelpforUsersinIndonesia................134
HelpforUsersinHongKong..............135
HelpforUsersinMalaysia................ 136
HelpforUsersinIndia...................136
HelpforUsersinthePhilippines............136
5

About This Manual
IntroducingtheManuals..............................................7
MarksandSymbols..................................................7
DescriptionsUsedinthisManual....................................... 7
OperatingSystemReferences...........................................7

Introducing the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/Support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 10", "Windows 8.1", "Windows 8", "Windows 7", "Windows Vista",
"Windows XP", "Windows Server 2019", "Windows Server 2016", "Windows Server 2012 R2", "Windows Server
2012", "Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server
2003" refer to the following operating systems. Additionally, "Windows" is used to refer to all versions and
About This Manual > Operating System References
7

"Windows Server" is used to refer to "Windows Server 2016", "Windows Server 2012 R2", "Windows Server 2012",
"Windows Server 2008 R2", "Windows Server 2008", "Windows Server 2003 R2", and "Windows Server 2003".
❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
❏Microso
®
Windows Vista
®
operating system
❏Microso
®
Windows
®
XP operating system Service Pack 3
❏Microso
®
Windows
®
XP Professional x64 Edition operating system Service Pack 2
❏Microso
®
Windows Server
®
2019 operating system
❏Microso
®
Windows Server
®
2016 operating system
❏Microso
®
Windows Server
®
2012 R2 operating system
❏Microso
®
Windows Server
®
2012 operating system
❏Microso
®
Windows Server
®
2008 R2 operating system
❏Microso
®
Windows Server
®
2008 operating system
❏Microso
®
Windows Server
®
2003 R2 operating system
❏Microso
®
Windows Server
®
2003 operating system Service Pack 2
Mac OS
In this manual, "Mac OS" is used to refer to macOS Catalina,macOS Mojave, macOS High Sierra, macOS Sierra,
OS X El Capitan, OS X Yosemite, OS X Mavericks, OS X Mountain Lion, Mac OS X v10.7.x, and Mac OS X v10.6.8.
About This Manual > Operating System References
8

Important Instructions
SafetyInstructions................................................. 10
RestrictionsonCopying............................................. 11

Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions > Safety Instructions
10

❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏If the LCD screen is damaged, contact your dealer. If the liquid crystal solution gets on your hands, wash them
thoroughly with soap and water. If the liquid crystal solution gets into your eyes, ush them immediately with
water. If discomfort or vision problems remain aer a thorough ushing, see a doctor immediately.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Important Instructions > Restrictions on Copying
11

Scanner Basics
PartNamesandFunctions............................................13
Feed selector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
ControlPanel.....................................................16
InformationonApplications..........................................19
OptionItemsandConsumablesInformation..............................21

Part Names and Functions
Front
AFeed selector The selector to change the feeding method of originals. Change
the position of the feed selector according to the type of originals
to be scanned.
BControl Panel Indicates the scanner’s status and allows you to specify scanning
settings.
CEdge guides Feeds originals straight into the scanner. While holding the tab,
slide the edge guides to t both ends of the originals.
DInput tray Place to load originals. Pull out the input tray extension according
to the length of the originals.
EInput tray extension
FADF (Automatic Document Feeder) Feeds loaded originals automatically.
GOutput tray Holds originals ejected from the scanner. Pull out the output tray
extension according to the length of the originals.
HOutput tray extension
IStopper Prevents ejected originals from falling o the tray extension. Adjust
the position of it according to the length of the originals.
Scanner Basics > Part Names and Functions
13

Back
ACaster Used to move the scanner on a at surface.
BSecurity slot Inserts a security lock for theft prevention.
CAC inlet Connects the AC adapter.
DCable cover The cover to protect connected portions of cables.
EUSB port Connects a USB cable.
Inside
AScanner cover Pull the lever and open the scanner cover when cleaning inside the
scanner and removing jammed paper.
BCover open lever Pull the lever and open the scanner cover.
Scanner Basics > Part Names and Functions
14

CSeparation Roller Feeds originals separately one by one. This needs to be replaced
when the number of scans exceeds the service life capacity.
DPickup Roller Feeds originals. This needs to be replaced when the number of
scans exceeds the service life capacity.
EPhotoelectric device (glass surface) This sensor reads originals. Be careful to keep it clean.
FAntistatic brush Brush that eliminates static electricity from originals. Be careful not
to touch it. If the brush becomes bent, it cannot eliminate static
electricity, and this may cause the ejected originals to stick to each
other.
Related Information
&“Cleaning Inside the Scanner” on page 95
&“Replacing the Roller” on page 100
Feed selector
Changes the position of the feed selector according to the type of the originals to be scanned.
Normal Feed Normally set the selector to this position.
Plain papers, Envelopes, plastic cards (without embossing), and Carrier Sheet
can be fed.
Manual Feed Feeds the originals one by one by manual insertion.
Used to scan special originals such as an original folded in half, plastic card
(embossed card), passport carrier sheet, or booklet,
If multiple sheets of originals are loaded, a double feed (feeding multiple
sheets at a time) occurs.
Note:
In the Manual Feed, the double feed detection function is disabled.
Scanner Basics > Feed selector
15

Control Panel
Buttons and Lights
ATurns the scanner on or o.
Do not turn o the scanner while the light surrounding the button is ashing because the scanner is
operating or processing a job.
BUsed to display the home screen.
CDisplays menus and messages.
DUsed to display the help screen.
You can check how to solve problems and how to load originals.
Guide to the Screen
e screen on the scanner displays various items and messages.
Scanner Basics > Control Panel > Guide to the Screen
16

Icons displayed in the LCD Screen
e following icons are displayed on the LCD screen depending on the scanner’s status.
AThis icon indicates that you are on the home screen.
BInforms you when to replace the Pickup Roller and the Separation Roller.
A message is displayed on the screen when you tap the icon.
CThis icon indicates whether or not the DFDS Function is enabled.
If enabled, the function skips double feed detection only once and continues scanning. Enable this to
scan originals that are detected as double feeds, such as plastic cards and envelopes.
DThis icon indicates whether or not the Slow function is enabled.
If enabled, the function reduces the feeding speed. Enable this to scan originals that are likely to jam,
such as thin paper.
EFunction icons and names are displayed as menu icons.
Scan Opens the Scan menu.
You can scan originals using a job created in Document Capture Pro.
Scanner
Maintenance
Opens the Scanner Maintenance menu.
Displays information on how to maintain the scanner.
Settings Opens the Settings menu.
You can change the settings of the scanner.
FIndicates that detailed information is available. indicates that caution is required.
Select the icon to display relevant information.
Touch Screen Operations
e touchscreen is compatible with the following operations.
Scanner Basics > Control Panel > Guide to the Screen
17

Tap Press or select the items or the icons.
Flick Scroll the screen swiftly.
Slide Hold and move the items around.
Viewing Guidance Animations
You can load various kinds of originals by viewing guidance animations on the control panel.
❏Tap on the control panel: Displays the help screen. Tap How To to display animations, and then select the
items that you want to see.
❏Tap How To at the bottom of the operation screen: Displays context-sensitive animations.
Scanner Basics > Control Panel > Guide to the Screen
18

AIndicates the total number of steps and the current step number.
The example above shows step 4 of 14 steps.
BBack to the previous step.
CIndicates your progress through the current step. The animation repeats from the begining of the step when the
progress bar reaches the end.
DMoves to next step.
Information on Applications
is section introduces the application products available for your scanner. e latest applications can be installed
from the Epson website.
Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. is also allows you to
start either as a standalone application or by using TWAIN-compliant application soware.
See the Epson Scan 2 help for details on using the application.
Document Capture Pro / Document Capture
Document Capture Pro is an application that allows you to easily digitize originals such as documents and forms.
You can save scanned images to a specied folder, send by email, and perform copying functions by linking to a
printer. You can also split documents by using separation information such as barcodes and automatically process
new les. is allows you to streamline the way electronic documents are handled, such as reading large
documents and making best use of network capabilities.
Document Capture Pro is for Windows only. For Mac OS, use Document Capture, and for Windows Server, use
Document Capture Pro Server.
See the Document Capture Pro help (Windows) or Document Capture (Mac OS) for details on using the
application.
If Document Capture Pro is not installed, install the latest soware from EPSON Soware Updater.
Note:
Document Capture Pro does not support Windows Vista/Windows XP.
Job:
When a scan, save, and send are performed in that order, these operations are known as a job.
By registering a series of operations in advance as a job, you can perform all of the operations by simply selecting
the job. By assigning a job to the scanner’s control panel, you can start a job from the control panel.
Separation Function:
You can automatically process complicated sorting or organizing by using a variety of detection methods such as
blank pages with/without barcodes which are inserted between the originals, or barcodes on the originals.
Scanner Basics > Information on Applications > Document Capture Pro / Document Capture
19

You can also sort multiple scanned images as separate les and save each le in specic folders by using these
methods or by setting specic pages.
Related Information
&“Installing the Latest Applications” on page 20
EPSON Software Updater
EPSON Soware Updater is an application that checks for new or updated applications on the internet and installs
them.
You can also update the scanner’s digital manual.
Note:
Windows Server operating systems are not supported.
Installing the Latest Applications
Make sure you use the latest version of the applications.
1. Make sure that the scanner and the computer are connected, and the computer is connected to the internet.
2. Start EPSON Soware Updater, and update the applications.
❏Windows 8.1/Windows 8
Enter the application name in the search charm, and then select the displayed icon.
❏Except for Windows 8.1/Windows 8
Click the start button, and select All Programs or Programs > Epson Soware > EPSON Soware
Updater.
❏Mac OS
Select Go > Applications > Epson Soware > EPSON Soware Updater.
c
Important:
Do not turn o the computer or the scanner while updating.
Note:
If you cannot nd the application you want to update in the list, you cannot update using the EPSON Soware Updater.
Check for the latest versions of the applications on your local Epson website.
http://www.epson.com
Scanner Basics > Information on Applications > EPSON Software Updater
20