ES&S DS200 User manual

DS200 Troubleshooting Guide
Anoka County Elections
NOTE: For all ballot counter problems, be sure to open the auxiliary
compartment so that voting can continue without interruption.
TABLE OF CONTENTS
... DS200 POWER ISSUES
o. DS200 won’ t turn on when screen is lifted ........................................................................... page 2
... PRINTING PROBLEMS
o. Machine starts up, but stops prior to printing zero tape ...................................................... page 3
o. Machine is printing, tape is feeding, but no text shows ....................................................... page 3
o. Machine is printing, but nothing is coming out .................................................................... page 4
o. Machine is printing, tape is folded, mangled or feeding sideways ....................................... page 4
o. Machine screen is frozen, will not allow selections to be made ............................................ page 5
o. AutoMARK machine has print error message on the screen ................................................. page 5
... BALLOT FEED ISSUES
o. First ballot of the day will not go into the ballot counter ..................................................... page 6
o. Ballots will not feed into the ballot counter ......................................................................... page 6
o. “ Jammed Ballot ” Error Message Displays ............................................................................. page 7
... PUBLIC COUNTER ISSUES
o. Public counter is not at zero at the start of the day .............................................................. page 7
... MODEM ISSUES
o. Closed Polls but won’ t modem immediately ......................................................................... page 9
o. Modem Tran smission Fails ..................................................................................................... page 9
o. Modem Transmission Troubleshooting Unsuccessful......................................................... page 11

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July 2018
DS200 POWER ISSUES
Problem: DS200 won ’ t turn on when screen is lifted
Cause: No electrical power to machine
Solution:
 Lower screen
Check power connections
 Make sure DS200 is plugged into an electrical outlet
 Make sure power supply cord s at back of machine are connected
 Test wall outlet
for power
Ensure
extension
cords and
surge
protectors are
connected and
turned on
 Raise screen to
power on.
If Solution Unsuccessful:
 Raise screen
Press the POWER button located in the access door to turn on machine
If Solution Unsuccessful:
 Note: Machine will operate on battery power (approximately 3 hours)
CALL YOUR CLERK TO REPORT THE ISSUE

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July 2018
DS200 PRINTING ISSUES
Problem: Machine starts up, but stops prior to printing zero tape
Cause: Printer compartment door not latched
Solution:
 Press printer compartment door down
Listen fo r the “ click ”when door latches
 Press “ ok ”button
 Press “ resume ”button
If Solution Unsuccessful
CALL YOUR CLERK
Problem: Machine is printing, tape is feeding, but no text shows
Cause: Tape roll is installed incorrectly
Solution:
 Press red “ cancel print ing ”button on screen
 Open access panel, press blue lever to open printer tape compartment
 Remove print tape roll, turn so that tape feeds from the right side of the roll
(as you face the machine) like this
Pull a small amount of tape out of the compartment (to get it started) and
snap printer compartment closed
 Press “ ok ”button
 Press “ resume ”button - Tape should begin printing right away
If Solution Unsuccessful
If unsuccessful , press “ cancel print ing ”button again
CALL YOUR CLERK

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July 2018
Problem: Machine is printing, but nothing is coming out
Cause: Tape stuck in printer compartment
Solution:
 Press red “ cancel print ing ”button on screen and open tape compartment
Pull a small amount of tape out of the compartment (to get it started) and
snap printer compartment closed
 Press “Report Options”button
 Select Zero Report, print report
 Press “ cancel ”button after report has printed
 Press “go to voting mode”button
 Tape should begin printing right away
If Solution Unsuccessful
CALL YOUR CLERK
Problem: Machine is printing, tape is folded, mangled or feeding sideways
Cause: Tape roll is feeding off center
Solution:
 MUST be done with assistance from Clerk
CALL YOUR CLERK – While on the line the clerk will walk you through the
following steps:
o Press red “ cancel print ”button on screen
o Open access panel, press blue lever to open printer tape
compartment
oPull out enough tape to get to a “ clean ” area of paper
oSnap printer compartment closed
oListen for the “ click ”when door is latched
o Press “ re -open poll”button
o Enter Override code: CLERK WILL PROVIDE
o Press “report options” , print zero tape
o Press “ cancel ”button once report has printed
o Press “ re-open poll ”button
o Press “go to voting mode”button
If Solution Unsuccessful
If unsuccessful , press “ cancel print ”button again
CLERK WILL CONTACT ANOKA COUNTY

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July 2018
Problem: Machine screen is frozen, will not allow any selections to be made
Cause: DS200 lag in communication due to processing speed
Solution:
 MUST be done with assistance from Clerk , stay connected until process is
complete.
 Using the barrel key, open the access panel and locate the power button.
oPress and hold the power button until red light goes out.
o DS200 will take at least 30 seconds to power off
o Press the power button to reboot DS200, green light will appear
o When prompted, enter election code and press “ accept ”button
o Press “ cancel print ”button
o Press “ re-open poll ”button
o Enter Override code: CLERK WILL PROVIDE and press “ accept ”button
o Press “ re-open poll ”button
o Press “Go to voting mode”button
If Solution Unsuccessful
CLERK WILL CONTACT ANOKA COUNTY
Problem: AutoMARK has printing error message on the screen
Cause: Printer cartridge is dirty or clogged with ink
Solution:
 Turn AutoMARK key to “ Test ”position and select “ eject ballot ”
o If ballot will not eject you will need to remove the ballot manually
oOpen access printer lid , press plastic tabs to open printer
co mpartment
o Lift out print tray, remove ballot from inside AutoMARK
 To clear print error message, remove print cartridge from the back
side of AutoMARK
o Use a wet paper towel to wipe the bottom of print
cartridge, you will see ink on cartridge if dirty
o Replace ink cartridge into print compartment on the
back side of the AutoMARK
oInsert ballot and continue with printing
POWER BUTTON –
Located inside the access panel.

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July 2018
If Solution Unsuccessful
If unsuccessful , turn AutoMARK key to “ Test ”position and select “ eject
ballot ” contact your clerk. Replacement machine may be provided.
DS200 BALLOT FEED ISSUES
Problem: First ballot of the day will not go into the ballot counter
Cause: Ballot path is not open
Solution:
 Verify ballot is correct for your precinct
Open back of the machine and inspect “ metal bar ”
 Bar should be down with plastic clip holding it in place
 If bar is “up” , push down and secure plastic clip
If Solution Unsuccessful
 Proceed to next step ( Ballots will not feed into the ballot counter)
Problem: Ballots will not feed into the ballot counter
Cause: Ballot path is obstructed or read heads are dirty
Solution:
 Verify ballot is correct for your precinct
 Retrieve cleaning kit from machine supply bag
 Unlock antenna compartment
 Lift grey tab to open read head
compartment cover
 Press blue clips and lift to expose read
heads
 Remove any foreign objects (like a paper
clip, or tag of paper)
 Spray cleaning cloth with cleaning solution
provided


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July 2018
Wipe read heads to clean
Close read head compartment and antenna compartment

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July 2018
If Solution Unsuccessful
CALL YOUR CLERK
Problem: “ Jammed Ballot ”Error Message Displays
Cause: Ballot is stuck in machine
Solution:
 Retrieve Ballot Counter Judge Duty Card
 Follow “ Jammed Ballot ”instructions on back of Duty Card
 NOTE: Error message will indicate that ballot HAS or HAS NOT been counted
– be sure to follow correct procedures
If Solution Unsuccessful
If jams continue , check for obstructions or dirty read heads
Follow instructions for “ Ballots will not feed into the ballot counter ”above
If that is unsuccessful , CALL YOUR CLERK

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July 2018
PUBLIC COUNTER ISSUES
Problem: Public counter is not at zero at the start of the day
Cause: Test results not deleted from machine
Solution:
 Clear vote totals and re-open polls
 MUST be done with assistance from Clerk
CALL YOUR CLERK – While on the line the clerk will walk you through the
following steps:
o Open Access Panel and press “ Close Polls ”button
o Press “ Close Polls ”on DS200 screen
o Cancel printing of tapes
o Cancel modem results
o Press “ Re-Open Polls ”button on DS200 screen
o Enter Override Code: CLERK WILL PROVIDE
o Press “ Clear Votes ”button (yellow) on DS200 screen
o Press and confirm “ Clear Votes ”button (blue)
oConfirm Public Count = 0
o Press “Go to Voting Mode”
If Solution Unsuccessful
CLERK WILL CONTACT ANOKA COUNTY ELECTIONS

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July 2018
MODEM ISSUES
Problem: Closed Polls but won ’ t modem immediately
Cause: DS200 is trying to transfer
Solution:
 DS200 will place a green check next to each
completed step as you modem results.
 DS200 will show “ Successfully sent results ”
when results have been modemed.
 Please wait for successful notice on the
screen.
 Modem can take at least 15 minutes or more to send successfully.
If Solution Unsuccessful
Follow instructions in “ Closing the Polls Checklist –Part 3”(Troubleshooting
Unsuccessful Modem Transmission)
Problem:
Modem Transmission Fails
Cause: Varies
Solution: Move machine to area with better reception
Modem Process Unsuccessful at First Attempt – Try Again in Different Location
If modem process is NOT successful, the screen will display an error message
Retrieve Incident Log and make a notation of the Error Type (second line of the message)


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July 2018
Unplug machine and move to area where reception may be better (near window or other
unobstructed area). Machine will continue to operate on battery power.
Open antenna compartment on the top
of machine just behind the screen – lift
antenna
Select “Ignore and Continue”
Select “Retry Send Results”

If modem process is successful you
will see this scree n
Select OK

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July 2018
After successful modem transmission and
after you’ve selected “ OK ” you will see a
“ S uccessfully Closed for V oting”message
Select “Finished Turn Off”
“Power”button inside Access Door will change from green to red light
Wait for red power button light to go off before proceeding to next step
Remove and package Memory Device
Compare Memory Device seal number to seal number on Official Precinct Certification sheet
Cut wire seal with scissors –Pull out memory device
Place memory device AND wire seal in Memory Device Transmittal Envelope
Give Memory Device Transmittal Envelope AND Results Tapes to Head Judge
Problem:
Modem Transmission Troubleshooting Unsuccessful
Shut Down and Return Memory Device to Clerk
Cause: Varies
Solution: If modem transmission will not send after completing troubleshooting steps
beginning on page 9 above , remove memory device and return to Clerk
Select “Ignore and Continue”

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July 2018
Select “
Exit ”
After successful modem transmission
and after you’ve selected “ OK ” you will
see a “ S uccessfully Closed for V oting”
message
Select “Finished Turn Off”
Off ”
“Power”button inside Access Door will change from green to red light
Wait for red power button light to go off before proceeding to next step
Compare Memory Device seal number to seal number on Precinct Certification
Cut wire seal, place memory device AND wire seal in Memory Device Transmittal Envelope
Call City Clerk to inform of situation and make notation in Incident Log
Give Results Tapes to Head Judge
 Dispatch an Election Judge to deliver Memory Device Transmittal Envelope to City Clerk
A ny additional questions or conce rns please call your city clerk.