Neptune Technology MRXV4E User manual

Mobile Data Collector
Getting Started Guide


Mobile Data Collector
Getting Started Guide

Proprietary Rights Notice
This manual is an unpublished work and contains the trade secrets and
confidential information of Neptune®Technology Group Inc., which are not to
be divulged to third parties and may not be reproduced or transmitted in whole
or part, in any form or by any means, electronic or mechanical for any purpose,
without the express written permission of Neptune Technology Group Inc. All
rights to designs or inventions disclosed herein, including the right to
manufacture, are reserved to Neptune Technology Group Inc.
The information contained in this document is subject to change without notice.
Neptune reserves the right to change the product specifications at any time
without incurring any obligations.
Trademarks Used in This Manual
ARB and R900 are registered trademarks of Neptune Technology Group Inc.
Other brands or product names are the trademarks or registered trademarks of
their respective holders.
Regulatory Compliance
Federal Communication Commission (FCC) Statement:
FCC ID: P2SMRXV4E
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation. (US 47 CFR §15.19)
The MRX920V4E contains a Bluetooth transceiver with modular certification, the
Laird BL653U, whose regulatory identifier is: SQGBL653U (FCC) .
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device 7 must accept any interference received, including
interference that may cause undesired operation. (US 47 CFR §15.19)

This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one of the following
measures:
lReorient or relocate the receiving antenna.
lincrease the separation between the equipment and receiver.
lConnect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
lConsult the dealer or an experienced radio/TV technician for help.
RFExposure
To comply with FCC/IC RF exposure limits for general population / uncontrolled
exposure, the antenna(s) used for this transmitter must be installed on non-
permanent objects and structures to provide a separation distance of at least
20 cm from all persons (US 47 CFR §2.1091), and must not be co-located or
operating in conjunction with any other antenna or transmitter.
This Radio transmitter has been approved by the FCC to operate with the
antenna types listed below. Antenna types not included in this list, having a gain
greater than the maximum listed below. Antenna types not included in this list,
having a gain greater than the maximum gain indicated for that type, are strictly
prohibited for use with this device.
Professional Installation
In accordance with section 15.203 of the FCC rules and regulations, the
mobile data collector must be professionally installed by trained installers.
Industry Canada (IC) Notice:
IC: 4171B-MRXV4E
This radio transmitter (4171B-MRXV4E) has been approved by Industry Canada
to operate with the antenna types listed below with the maximum permissible
gain and required antenna impedance for each antenna type indicated.

Antenna types not included in this list, having a gain greater than the maximum
gain indicated for that type, are strictly prohibited for use with this device.
The mobile data collector contains a Bluetooth transceiver with modular
certification, the Laird BL653U whose regulatory identifier is: (Industry Canada)
3147A-BL653U.
Le présent émetteur radio (4171B-MRXV4E) a été approuvé par Industrie
Canada pour fonctionner avec les types d'antenne énumérés ci-dessous et
ayant un gain admissible maximal et l'impédance requise pour chaque type
d'antenne. Les types d'antenne non inclus dans cette liste, ou dont le gain est
supérieur au gain maximal indiqué, sont strictement interdits pour l'exploitation
de 'émetteur.
Le collecteur de donnѐes mobile (mobile data collector) contient un émetteur-
récepteur Bluetooth avec certification modulaire, le Laird BT900-SA, dont
l’identificateur réglementaire est : 3147A-BL653U (Industrie Canada).
Approved Antenna List
Type: Omni-Directional
Gain: 5dBi
Impedance: 50 chms
Freq: 896-970 MHz
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.

RF Exposure
Cet équipement est conforme aux limites d'exposition aux radiations dans un
environnement non contrôlé. Cet équipement doit être installé et utilisé à
distance minimum de 20 cm entre le radiateur et votre corps. Cet émetteur ne
doit pas être colocalisées ou opérant en conjonction avec tout autre antenne
ou transmetteur.
Notice of Operation in Mexico
Aviso para México
La operación de este equipo está sujeta a las siguientes dos condiciones:
(1) es posible que este equipo o dispositivo no cause interferencia perjudicial y
(2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la
que pueda causar su operación no deseada.
Modelo del producto: MRXV4E
Marca:Neptune Technology Group
Mobile Data Collector Getting Started Guide
Literature No. GS Mobile Data Collector v4 08.23
Neptune Technology Group Inc.
1600 Alabama Highway 229
Tallassee, AL 36078
Tel: (334) 283-6555
Fax: (334) 283-7293
Copyright © 2005-2023
Neptune Technology Group Inc.
All Rights Reserved

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Contents
Chapter 1: Introduction 1
System Operations 2
Chapter 2: Specifications 3
3
3
Physical Conditions
Dimensions and Weight of the Mobile Data Collector
Neptune® 360™ Mobile Specifications 4
Supported Devices and Operating Systems 4
Required Devices and Equipment 5
Required Credentials 5
Chapter 3: Getting Started 7
7
7
8
8
Mobile Data Collector Overview
Mobile Data Collector Components
Mobile Data Collector LED Status Light Indicators
Bluetooth® Supported Connection.. .......
Setting Up Neptune® 360™ Mobile App 9
Downloading the App 9
9
Logging Into Neptune® 360™ Mobile App
Setting Up the Mobile Data Collector 11
Installing the Mobile Data Collector in the Vehicle 11
11
13
16
16
Plugging in the Power Cable
Installing the Antenna...........
Setting Up the Connection..........................................
Initial Bluetooth® Connection
Becoming Familiar with the Mobile Data Collector 17
Chapter 4: Troubleshooting 19
19
21
21
22
Mobile Data Collector is Not Connecting to the Smartphone or Tablet
Neptune® 360™ Mobile App Crashes When Trying to Connect to the Mobile Data
Collector
LED Light Indicators
Product Support within North America
Contacting Customer Support 22
By Phone 22
Mobile Data CollectorGetting Started Guide vii

Figures
1
2
3
4
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Figure 1 – Mobile Data Collector
Figure 2 – Mobile Data Collector Meter Reading Operations
Figure 3 – Mobile Data Collector Dimensions - Length
Figure 4 – Mobile Data Collector - Height and Width
Figure 5 – Mobile Data Collector Components
Figure 6 – Neptune® 360™ Mobile Login Screen
Figure 7 – Select Site IDScreen
Figure 8 – Selecting a Function
Figure 9 – Mobile Data Collector Set Up
Figure 10 – Vehicle Power Supply Cable
Figure 11 – Power Supply Cable Inserted intoVehicle
Figure 12 – Antenna and Cable
Figure 13 – Mobile Data Collector RFAntenna Connector
Figure 14 – Antenna Installation
Figure 15 – Antenna Cable Through Window
Figure 16 – Cable Protector
Figure 17 – Connecting to a Mobile Data Collector 16
Mobile Data CollectorGetting Started Guide ix

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Figures

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xii Mobile Data Collector Getting Started Guide
Tables

Mobile Data Collector Getting Started Guide 1
Chapter 1: Introduction
The Neptune®R900 System®mobile data collector is a compact, portable, mobile data
collection device used for meter reading of Neptune radio frequency (RF) equipped water
meters. Readers use it in conjunction with the Neptune®360™ Mobile app on a utility
supplied smartphone or tablet. The data collected is then communicated through Neptune
360 to the utility’s billing system.
Figure 1 – Mobile Data Collector
The mobile data collector provides the utility with many advantages over current meter
reading methods.
lSuitable for any size utility.
lPortable and easy to set up.
lSignificantly reduces work-hours needed to collect meter reading data.
lMaximized meter reading success rates.
lImproved meter reading accuracy.
lAccess for meters that are "hard-to-read" or "dangerous-to-read".
lIncreased safety and minimized liability exposure.
The mobile data collector is only used for in-vehicle purposes.

System Operations
Operators use Neptune®360™ to make route assignments for meter readers. The routes
read are obtained from the utility billing system and imported into Neptune 360. Routes are
loaded into the Neptune 360 Mobile app. Each meter reader drives through the assigned
routes to collect the endpoints data. The data collected is synced and uploaded into
Neptune 360 and transferred to the billing system to generate customer bills.
Figure 2 – Mobile Data Collector Meter Reading Operations
2 Mobile Data Collector GettingStartedGuide
Chapter 1: Introduction

Mobile Data Collector Getting Started Guide 3
Chapter 2: Specifications
This chapter provides product specifications, including dimensions, weight, and
environmental conditions for the mobile data collector.
Physical Conditions
The following table lists the specifications and weight for the mobile data collector.
Operating Temperature –4°F to +122°F (–20°C to +50°C)
Storage Temperature –40°F to +185°F (–40°C to +85°C)
Operating Humidity 5% to 95% non-condensing relative humidity
Table 1 – Physical Specifications
Dimensions and Weight of the Mobile Data Collector
Dimensions Refer to Figure 3 and Figure 4for measurements in inches.
Weight Approximately 5.0 pounds (2.27 kg).
The mobile data collector is lightweight and compact. Refer to Table 2, Figure 3, and
Figure 4 for the dimensions and weight of this unit.
Table 2 – Dimensions and Weight of the Mobile Data Collector
Figure 3 – Mobile Data Collector Dimensions - Length

Figure 4 – Mobile Data Collector - Height and Width
Neptune®360™ Mobile Specifications
This section provides information on the Neptune®360™ Mobile app.
Supported Devices and Operating Systems
Neptune 360 Mobile supports Android™ and Apple®operating systems for both
smartphones and tablets. Neptune has tested the mobile app on the following operating
systems and performs additional testing as new versions of these operating systems are
made available.
Android Operating Systems
l7.0.X Nougat.
l7.1.X Nougat.
l8.1.X Oreo.
l9.0.X Pie.
l10.0.X.
l11.0.X.
l12.0.X.
l13.0.X.
4 Mobile Data Collector GettingStartedGuide
Chapter 2: Specifications

Neptune recommends using Neptune 360 Mobile on devices from the following Original
Equipment Manufacturers (OEMs):
lSamsung
lGoogle
lMotorola
Apple iOS Operating Systems
l13
l14
l15
l16
Neptune 360 Mobile supports the following iOS devices:
liPhone
liPad
Required Devices and Equipment
The Android or iOS phone or tablet that runs one of the supported operating systems listed
above is required to use Neptune 360 Mobile app.
The mobile device requires a minimum of 2 GB of RAM to run the software.
Required Credentials
The Neptune 360 Mobile app is linked to Neptune 360. Utility administrators are
responsible for ensuring that all Mobile app users have an account established within
Neptune 360. Users can use their Neptune 360 email address and password credentials to
log into the Mobile app.
Mobile Data Collector Getting Started Guide 5
Chapter 2: Specifications

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Chapter 2: Specifications
Table of contents
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