
General Warranty, guarantee and liability
1.2 Warranty, guarantee and liability
Requirements
We can only accept liability for the function of our
products if they are correctly installed and operated.
This is only possible if the conditions below are
complied with.
Observe local building and fire safety regulations
Local building and fire safety regulations must be
observed.
Suitable fuel
The boiler is suitable for use with wood pellets
according to EN ISO 17225-2:2014, quality class A1,
ENplus-A1. Operation with unsuitable fuels, in
particular those containing halogens (chlorine) or high-
slag pellets such as from grain waste, is not permitted.
Installation in a dry, frost-proof room
A dry, frost-proof room is required for the installation.
Regularly perform cleaning and maintenance
Cleaning and maintaining the product is essential. The
required steps and intervals are either contained in this
documentation or included as a separate document.
Repairs
Repairs are only permitted using spare parts provided
by us. The only exceptions are common standardised
parts such as electrical fuses or fastening materials, as
long as they possess the required features and do not
restrict the functionality of the system.
Proper installation
The installing contractor is liable for proper installation
according to the corresponding installation instructions
and the relevant rules and safety regulations. If you as
customer have installed the heating system partly or
entirely without relevant training and in particular
without up-to-date practical experience, without having
the installation checked by a trained and responsible
expert, we exclude defects in our delivery and conse-
quential damages resulting from this cause from our
warranty, guarantee and liability.
Repair of defects
For repairs of defects carried out by the customer or by
a third party, ETA shall only bear the costs or remain
obligated by warranty if this work was approved in
writing in advance by the customer service of ETA
Heiztechnik GmbH.
1.3 Dismantling, disposal
Dismantling
Dismantling takes place in reverse order to the instal-
lation. Clean the components and properly dismantle
them in accordance with the local regulations for
workplace safety and environmental protection.
Disposal
Disposal including all components must be done in an
environmentally friendly manner according to waste
disposal laws. Recycle any materials that can be
recycled.
Seal the components. The sealant to be
used is listed in the respective step.
Use adhesive to affix the seals, for example.
Only blow out the components with your
mouth.
Affix a seal. The required cross-section and
sealing material are stated in each step.
Tighten screws and nuts alternately and
evenly.
Do not use compressed air to clean the com-
ponents.
Do not use cleaning brushes to clean the
components.
Do not use an ash vacuum or vacuum clean-
er.
Do not lubricate the components.
No water or moisture in this area.
No leaks in the components, e.g. screw con-
nection or maintenance cover.