
to equipment failure, breakdown or accident, fire or operation, or utilization of the goods
otherwise than in accordance with the User Manual by or due to any other cause or
circumstances beyond the control of the company.
f) The company’s liability, under this warranty, shall in no event and under no
circumstances exceed the price paid by the customer to the company for the goods
stated in the invoice.
General
For the purpose of this warranty, the following expressions shall have the following meanings
respectively.
1. The “Goods” shall mean the goods described in the order form.
2. The “customer” shall mean the original purchaser of the goods from the company.
3. The “company” shall mean “Eureka Forbes Limited”.
4. General terms and conditions shall mean the terms and conditions agreed upon by
the customer and the company printed on the order form.
5. “Invoice” shall mean the invoice issued by the company to the customer describing
the goods and indicating, inter alia, the total purchase price thereof and name of
the customer.
6. “User Manual” shall mean the instructions for installation, use and maintenance
contained in the leaflet supplied by the company.
Post-warranty
1. The customer may be offered a yearly service contract at the prevailing company
rates and terms.
2. In case the customer does not wish to enter the service contract, he has the option
of calling the company’s service centre and having the Aquasoft Water Conditioner
serviced on an actual basis i.e. by paying the labour cost and the spares needed
to attend to that service/complaint call at the prevailing company rates. Such
service will be rendered by the company in towns/places where the company has
its service centres.
3. The company will provide free servicing of the goods brought to its service centre
by the customer, provided that all expenses of transporting the goods to and from
the service centre shall be borne by the customer directly.
4. If during such servicing it is necessary for the company to replace or repair the
defective components or parts, the customer shall be required to pay the same as
per the company’s prevailing price list.
5. Eureka Forbes Limited reserves the right to offer an Annual Maintenance Contract/
ensure availability of spares only up to 7 years from the date of invoice.
WARRANTY TERMS AND CONDITIONS
The goods are warranted against defects arising from faulty designs, workmanship and
materials 12 months from the date of installation or 15 months from the date of sale, whichever
is earlier, subject to the following conditions.
1. The customer will notify the company, in writing, promptly of any defects noticed and give
the company or its authorized agent adequate opportunity to inspect, test and remedy them
for which the customer will deposit the goods, if so required by the company, with the
company’s office/service centre along with the original invoice, in the city when they are
sold.
2. The inspection and test reports of the company’s office/service centre will be final and
binding under the warranty for determining defects, repairs/alterations required or carried
out or certifying work of the goods thereafter.
3. In case of any service requirement post- installation, please contact the company’s service
centre.
4. The company or its authorized agent will be entitled to retain any defective part replaced
under the warranty.
5. Notwithstanding anything to the contrary contained or implied by this warranty.
a) The company’s liability under this warranty shall be limited to the first of the goods by
the company to the customer and will not apply or extend to any secondary sale of
goods by the customer.
b) The company’s liability under this warranty shall be limited only to defects in the goods
which occur under the condition of normal operation of the goods and their proper and
prescribed use. The warranty does not cover or extend to defects which are determined
by the company or its authorized agents or resulting from or attributable to negligence,
abuse, misuse, faulty care, operation or maintenance or repairs, alterations to the
goods or any part thereof by others or the use of the goods on electrical supply for
which they are not designed or damage caused by lighting or other electrical
disturbances or interruptions.
c) The company’s liability under this warranty shall remain valid only if the goods are
duly installed by the company or its authorized agency at the location specified in the
invoice and such installation is undertaken by the company or its authorized agent
or franchisee.
d) Consumable items like sediment filter and regeneration media are not covered by
this warranty.
e) The customer will have no claim against the company, its employees and its authorized
agents or franchisee under or pursuant to this warranty in respect of death or injury to
the customer or any other person or loss or damage to any property caused by or due
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