Eureka NES215C User manual

Press the button at the base
of the hand vacuum grip and
insert the handle, make
sure it is all the way inserted
into the body of the vacuum.
You can insert flat nozzle
to extendthe distance.
Take out the part
Step 1: Unboxing
Step 2:Assembly
Attach the floor nozzle by inserting it into
the opening at the bottom of the dust cup.
Press firmly to secure in place.
Disclosing the box

To remove dirt from the dust
cup and filter, hold the
vacuum vertically. Depress
and hold button on top of the
vacuum to release the dust
cup as the shown.
Gently pull dust cupaway
from the hand vacuum grip
and remove thefilter
asshown.
Empty into waste container.
To maintain suction and
cleaning performance, you
can check pre-motor filters
regularly, if needed , pull it
out and clean with warm
water and a mild detergent,
the filter must be thoroughly
dried before put back.
Step 3:Maintenance
And Care- Emptying
and Cleaning

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No. Question Answer
1
使用时需要注意地毯和地板的区别吗？
Do we need to pay attention to the difference between the
carpet and floor during use?
不需要, 地板和地毯都可以使用。
No. You can use it on the floor and on the carpet.
2
需要经常清理灰尘吗？
Does it require frequent cleaning of the dust cup?
需要，吸尘器使用后不清洁灰尘让其保留在尘杯和过滤网，如果机器长时间不使
用，尘杯和过滤网可能会滋生真菌或细菌，建议每次使用后清理一次尘杯和过滤
网,保持尘杯和过滤网的清洁。另外，机体进风口过滤海绵一个月检查并清理一
次，确保进风通畅。
Yes, If not clean the dust after using vacuum cleaner,the dust will retain in the dust
cup and filter screen. If the machine does not use for a long time, the dust cup and the
filter screen may be the breeding of fungi or bacteria, It is recommended to clean up
the dust cup and the filter screen after every using to keep the dust cup and the filter
screen clean. In addition, the air inlet filter sponge have to be checked and cleaned up
per month to ensure the smooth air flow.
3
什么时候需要清理灰尘？
When should I clean the dust cup?
1.吸尘器的吸力出现明显降低时
When the suction of the vacuum cleaner is reduced obviously.
2.每次使用后清理一次尘杯和过滤网
Clean the dust cup and filter after every using
3.机体进风口过滤海绵一个月需要检查并清理一次
Check and clean the inlet filter per month.
Q&A

back
No DO DON'T
1
DO empty the Dust Canister and clean the filters regularly
for optimal operation of the vacuum.
为使机器优化运行定期清理尘杯和过滤器。
DO NOT vacuum water, wet objects, liquids, ashes, hot coals,
cigarette butts, matches or any hot, smoking or burning
objects, etc.
不能用来吸水，湿的物体，液体，热煤灰，烟头，火柴等
燃烧的物体等。
2
DO keep hair, loose clothing, fingers, feet and body parts
away from openings or moving parts.
让头发，宽松的衣服，手指，脚及身体的其他部分远离
机器的运动部件。
DO NOT pick up flammable or combustible materials (i.e.
lighter fluid, petrol, kerosene, etc.) or use in the presence of
explosive liquids or vapor.
不能吸易燃物，不能在易燃易爆的液体或气体旁使用。
3
DO disconnect the appliance from the main supply before
connecting the flexible suction hose.
连接软管前断开电源。
DO NOT pick up toxic material (i.e. chlorine bleach, ammonia,
drain cleaner, etc.)
不能吸有毒物质。
4
DO turn off controls before you connect or disconnect the
appliance to or from the mains supply.
在连接和拆机器之前断开电源。
DO NOT vacuum Toner (for laser printer, copy machines etc.)
as there is a risk of fire and explosion.
不能吸调色剂。
5
DO disconnect the appliance from the power supply when
not in use, before changing the filters, cleaning the filters
or connecting / disconnecting the accessories.
在更换过滤器，清理过滤器，连接或断开配件前断开电
源。
DO NOT vacuum plaster, cement etc. as the filter can become
blocked.
不能吸石灰，水泥等，否则会使过滤器堵塞。
6
DO use only on dry, indoor surfaces.
在干燥的室内平面上使用。
DO NOT use the vacuum without all the filters fitted.
不能使用没有合适过滤器的机器。
7
DO use only as described in this manual. Use only
manufacturer’s recommended attachments.
按照说明书的描述使用，只用说明书中推荐的配件。
DO NOT store or use the appliance near high temperature
areas.
高温的地方不能使用或者放置机器。
Safety Directions--Do & Don't

8
DO Keep cord away from heated surfaces.
电源线远离热的表面。
DO NOT run over the power cord with the vacuum cleaner.
使用机器时不能碾压电源。
9
DO Keep all openings free of dust, lint. hair, and anything
that may reduce airflow.
让开口没有灰尘，线头，头发等能让气流减少的物体。
DO NOT use the vacuum cleaner if it is blocked. Turn off and
clear all blockages before continuing.
机器堵塞时不能使用，继续使用前要关闭机器清理堵塞物
。
10
DO use extra care when vacuuming on stairs.
在楼梯上使用机器要格外小心。
DO NOT use the vacuum cleaner with blocked filters. Clean or
replace filters before continuing. (refer to User Maintenance
section).
过滤器堵塞时不能使用机器，继续使用前应清理或更换过
11
DO keep your work area well lit.
保持工作区灯光明亮。
DO NOT use the vacuum cleaner if the appliance malfunctions,
abnormal noise, smell, smoke, is dropped or damaged in any
manner or any breakage is found during operation.
出现以下情形，不要使用机器：装配失灵，异音，发出气
味，冒烟。
12
DO store your appliance indoors in a cool, dry area.
机器放在室内凉爽干燥的地方。
DO NOT misuse the cord. Never pull the appliance by the cord
or pull to disconnect it from the outlet. Instead, grasp the plug
and pull to disconnect.
正确使用电源线。
13
DO ensure children and babies cannot play with plastic
bags or any packaging materials.
确保小孩不能用机器玩耍。
DO NOT use the vacuum cleaner to pick up large objects, hard
or sharp objects such as glass, nails, screws, coins, etc. that
are likely to cause damage.
不能吸大型的物体，坚硬的锋利的物体如玻璃，钉子，螺
丝，硬币等。
14
DO operate the appliance from a power source of the
same voltage, frequency and rating as indicated on the
product
identification plate. If this appliance is used by a third
party,
让机器按照标示牌上的电压，频率工作。
DO NOT Leave Unattended when plugged in and / or switched
on.
接通电源后不能离开机器。

15
DO supply the instruction manual with it. No liability can
be accepted for any damage caused by non-compliance
with
these instructions or any other improper use or
mishandling of appliance. This product has not been
designed for any uses other than those specified in this
manual.
DO NOT use vacuum cleaner if it has been dropped, damaged,
left outdoors, or dropped into liquid (water etc.)
机器滴出液体时不能使用。
16
DO NOT close door on cord, or pull cord around sharp edges
or corners.
不要将电源线夹在门里或者拖着电源线经过锐利边缘。
17
DO NOT handle the plug or vacuum cleaner with wet hands.
不要用湿的手接触插头。
18
DO NOT put any objects into openings.
出口处不能堵塞物体。
19
DO NOT use with any openings blocked and do not restrict
airflow.
不要使用任何开口阻塞，不限制气流。
20
DO NOT operate the appliance with a damaged cord or plug. If
the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons
in order to avoid a hazard.
不能在电源线或者插头坏的情况下使用。
21
DO NOT use without filters in place.
不能在没有过滤器的情况下使用。
22
DO NOT attempt to modify this product in any way.
不要尝试改造产品。

23
DO NOT modify the polarized plug to fit a non‐polarized
outlet or extension cord.
不要改造插头。
24
25

Email
1.5 If email: Go to field to collect email address, “May I have an email address that we can email the RMA to?” -“We will email your RMA within 24 to 48 hours. Please verify the
information on the form and return the requested items to the address on the RMA form. Thank you for calling (insert company name). Have a great day.”
1.6 If fax: Go to field to collect fax number, “May I have a fax number that we can fax the RMA to?” -“We will fax your RMA within 24 to 48 hours. Please verify the information on the
form and return the requested items to the address on the RMA form. Thank you for calling (insert company name). Have a great day.”
1.7 If mail: Already have addressed per above verification-“We will mail your RMA within 24 to 48 hours. Please verify the information on the form and return the requested items to the
address on the RMA form. Thank you for calling (insert company name). Have a great day.”
Exchange/Return scripting:
1.1 Check if the unit purchased is one of the models and if the date of purchase was within the last 12 months
1.2 If purchase is outside of the 12 month window then display the following script: “ I am sorry but the warranty period for this product is 12 months and has expired. Please visit your
local store or website to purchase a new unit. We do not have a website to purchase complete products.
1.3 If purchase is within 12 months then Script: “I will issue an RMA form for this unit. After you receive the form, verify personal information, and fill out the rest of the required product
description. Then, return the form with the original receipt or its copy and the unit’s plug -in to the address listed on the RMA form.” Provided that you return the requested items within
warranty frame, you will receive a replacement.
1.4 Display customer address for rep to verify it as billing and shipping. If only one or the
other display an option for rep to collect alternative address.
“How would you like us to send the RMA to you?
Fax
Mail

No
问题分类 Problem Possible Cause
是，可申请退换货。
Yes.You can apply exchange or return.
否，建议先检查
No.Recommend consumer to check first
如果不行，可申请退换货
If not，you can apply exchange or return
不能关机，可申请退换货
If it cannot be turned off, You can apply
exchange or return.
可关机，可能是上次关机时没有按开关直接
拔插头
If it can be turned off, there is a possibility that
did not press the on-off swtich to turn off the
3
功能问题
Function
不能关机
Cannot be turned off
可申请退换货
You can apply exchange or return
4
功能问题
Function
机器停止工作
Unit stops working
可申请退换货
You can apply exchange or return.
是，询问5.2
Yes. Ask 5.2
否，建议先检查，确定机器安装好后再启动
机器，如果还是不行，询问5.2
No.Recommend consumer to check first.
Determine if the machine is installed, then start
the machine, if not, ask 5.2
是，可申请退换货。
Yes.You can apply exchange or return.
否，建议清理堵塞物，让机器充分冷却后，
重新启动，如果不行，可申请退换货
No.Advising customer clear unit of all clogs,Let
the unit cool down. If the unit can not turn back
on,you can apply exchange or return
是，解释说明书中明确指出我们的机器是不
能吸液体物质或者金属异物的
Yes.Explain our machine is unable to absorb
liquid matter or metal foreign matterin product
specification .
否，可申请退换货。
No.You can apply exchange or return.
插上电源没按开关机器就运转
The unit runs right after plug in, but did not turn on
the switch.
检查开关可否关机
Press the switch to check if it can be
turned off.
功能问题
Function
吸力小/吸不起灰尘
Low suction/cannot vacuum dust
Troubleshooting
Possible Solution
1
功能问题
Function
插上电源后开机机器没有反应，机器不工作
No reaction after plug in and the unit won't work.
是否检查过插头，电源插座以及开
关
Whether to check the plug, power
outlet and switch.
5.1是否检查尘杯内过滤网是否安
装，尘杯是否锁好
Whether to check the filter screen in
the dust cup is installed, whether the
dust cup is locked
5.2是否检查尘杯进风口，尘杯内
过滤网，地刷进口是否堵塞
Whether to check if dust cup air
inlet, filter screen in the dust cup or
entrance of brush get jammed
2
5
功能问题
Function
6
功能问题
Function
冒烟
Motor smoky
是否吸过液体物质或者金属异物
there is no absorption of liquid
material or metal foreign body or
not

是，可申请退换货。
Yes.You can apply exchange or return.
否，是噪音与功能平衡的结果,属于行业正常
No.This is normal.Customer can compare with
the same kind products in the market,this is a
result to blance noise and function.
是，可申请附件配送，将免费寄出地刷
Yes.You can apply accessories delivery and rush
will be sent free of charge.
是，清理异物，毛发。如果不行，可申请
附件配送，将免费寄出地刷
Yes,to clear the foreign body, hair. If not,You
can apply accessories delivery and brush will
be sent free of charge.
否，可申请附件配送，将免费寄出地刷
No.You can apply accessories delivery and
brush will be sent free of charge.
是，卡位时保持机身不左右倾斜
Yes.Keep the body straight when install.
否，可申请附件配送，将免费寄出地刷
No.You can apply accessories delivery and
brush will be sent free of charge.
是，可申请附件配送，将免费寄出尘杯
No.you can apply accessories delivery and dust
cup will be sent free of charge.
是，重新安装挡尘片
Yes.Reinstall the seal rubber
否，可申请附件配送，将免费寄出尘杯
No.You can apply accessories delivery and
dust cup will be sent free of charge.
是，可申请附件配送，将免费寄出电机前的
过滤网
Yes.You can apply accessories delivery and pre-
motor fiters will be sent free of charge.
9
使用问题
Use
否，建议先检查挡尘片是否未装好/遗失
No.Recommend consumer to check first.
否，建议检查是否有异物卡住轮子，是否有
被毛发缠绕轮子
No.Recommend consumer to check first.
感官问题
Sense
噪音大
Big noise
是否有异常的声音（例如高音调）
Is there an abnormal sound (such as
a high pitched tone)
使用问题
Use
出风口喷灰
Filter cover has ash sprayed
是否检查电机前的过滤网是否安装
或破损
Whether to check whether to install
the pre-motor fiters or it is broken
8
11
使用问题
Use
尘杯漏灰尘
Leak ash of dust cup
是否检查尘杯吸口部位的挡尘片是
否未装好/遗失
Whether to check seal rubber on the
dust cup sucker mouth is not
installed or lost.
10
使用问题
Use
储存时机身卡不到位，立不住
The body machine can not find the desitination
position when installing
机身卡位时是否没有对准卡槽
Did not find the right position
滚轮滚动不顺畅
Brush roll is bad rotating
是否检查轮子有无被异物卡住，被
毛发缠绕的情况
Whether to check whether the
wheel is stuck with a foreign
body,whether the wheel is wound by
the hair.
12

否，建议先检查。重新安装电机前的过滤网
No，Recommend consumer to check first
.Reinstall pre-motor fiters
13
部件问题
Assembly
轮子脱落
Wheel falled off
可申请附件配送，将免费寄出地刷
You can apply accessories delivery and brush
will be sent free of charge.
14
附件
Accessory
缺附件
Lack of accessories
新购产品确认所购机型附送的附件缺失可申
请附件配送/退换货
you can apply accessories delivery
使用后遗失附件可以申请购买附件
If the attachment is missing ,you can apply for
the purchase of attachments
使用问题
Use
出风口喷灰
Filter cover has ash sprayed
是否检查电机前的过滤网是否安装
或破损
Whether to check whether to install
the pre-motor fiters or it is broken
12