Everlea EIV-Small Office Use and care manual

EIV-Small Office
Administrator
Manual

EIV-Small Office —Administrator Manual
www.everlea.co.nz
Page 2
Environment
The phone you have purchased must not be disposed of with household waste. You should return
these to your distributor if they are to replace or dispose of them in an approved recycling centre.
FCC Statement
This equipment generates，uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this manual, may cause interference to radio
communications. This equipment as been tested and found to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at his own expense, will be required to take whatever measures are necessary to correct the
interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility.
Copyright Notice
All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored
in retrieval system or translated in to any language or computer language, in any from or by any
means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior
written permission of Everlea Group Ltd.
Everlea Group Ltd reserves the right to revise the publication and make changes from time to time
in the contents hereof without obligation of Everlea Group Ltd to notify person of such revision or
changes. The material contained herein is supplied without representation or warranty of any kind.
Everlea Group Ltd therefore assumes no responsibility and shall have no liability of any kind
arising from the supply or use of this document or the material contained herein.
Trademarks
Windows 98/2000/XT/NT™ and Internet Explorer™ are registered trademarks of Microsoft
Corporation. All other company, brand and product names, like Netscape Navigator™ are
trademarks or registered trademarks of their respective owners.
ISO-9001ISO-9001

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WARNING!
1. Read these installation instructions carefully before connecting the IP phone to its
power source.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or
attempt to dismantle it. Opening or removing covers may expose you to dangerous
voltage levels. Equally, incorrect reassembly could cause electric shock on re-use of
the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact
with water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5oC to 45oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such
as TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).
10.Do not connect the LAN/PC port to any network other than an Ethernet network.
11.Do not attempt to upgrade your IP phone in an unstable power environment. This could
cause unexpected issues.
12.Do not work on the system or connect or disconnect cables during lightning storms.
13.Children don't recognize the risks of electrical appliances. Therefore use or keep the
phone only under supervision of adults or out of the reach from children.
14.No repair can by performed by the end user, if you experience trouble with this
equipment, for repair or warranty information, please contact your supplier.
Electrical Powering:
The IP Phone must be powered using a correct power adaptor provided in the package.
Any damage caused to the IP Phone as a result of using unsupported Power adaptors will
NOT be covered by the manufacturer’s warranty.
Everlea Group Ltd disclaims all responsibility in the event of use that does not comply with
the present instructions.
Product Disposal Warning:
Ultimate disposal of this product, accessories, packing, especially the batteries should be
handled carefully for recycle and nature protection in accordance with national laws and
regulations.
!

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Contents
Contents ..........................................................................................4
Getting Started................................................................................8
Overview of EIV-SMALL OFFICE ...................................................9
The front-View of the EIV-SMALL OFFICE phone ....................10
Understand the front panel indicators .......................................12
The Rear-view of the EIV-SMALL OFFICE Phone....................13
Understanding the Connectors of the IP Phone........................14
Installing the IP Phone ..............................................................14
Accessing the LCD Screen .......................................................16
Basic Operations ..........................................................................17
Making Calls..............................................................................17
Making a basic phone call ..................................................................... 17
Making an outgoing SIP trunk call.......................................................... 17
Making a call using the Phone Book...................................................... 17
Making a call using the Call Record....................................................... 17
Make an intercom call using directory.................................................... 18
Answering Calls.........................................................................18
Receiving a phone call........................................................................... 18
Receiving a trunk call with Auto Attendant ............................................. 18
Receiving a trunk call with system Operator .......................................... 18
Receiving a trunk call with All Ring ........................................................ 19
Receiving a trunk call with DID .............................................................. 19
Receiving multiple calls ......................................................................... 19
Handling Calls ...........................................................................20
Placing a call on hold............................................................................. 20
Redialing ............................................................................................... 20
Muting the microphone .......................................................................... 20
Adjusting the voice volume during a conversation ................................. 20
Transferring a call (blind) ....................................................................... 21
Transferring a call (semi-attended) ........................................................ 21
Transferring a call (attended)................................................................. 21
Using Other Call Features.........................................................21
3-way conference call............................................................................ 21
Call Hold/Retrieve.................................................................................. 22
Call Transfer Recall ............................................................................... 22

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All Paging .............................................................................................. 22
Single Paging ........................................................................................ 23
Auto Busy Redial ................................................................................... 23
Listen VM from Remote ......................................................................... 24
Leave MSG to VM via AA ...................................................................... 24
Configuring the IP Phone.............................................................25
Phone Settings ..........................................................................25
Display Name ........................................................................................ 26
Language .............................................................................................. 26
Sounds .................................................................................................. 26
Ring Type .............................................................................................. 27
Tone Type.............................................................................................. 27
Volume .................................................................................................. 27
Dial Timeout........................................................................................... 28
User Settings.............................................................................28
DND ...................................................................................................... 28
Call Waiting ........................................................................................... 29
Call Forward .......................................................................................... 29
Auto Answer .......................................................................................... 30
Phone Lock ........................................................................................... 30
Call Record............................................................................................ 30
Phone Book........................................................................................... 31
Speed Dialing ........................................................................................ 32
Message Box......................................................................................... 33
VM Settings ...............................................................................35
Visual Voice Mail ................................................................................... 35
Record Greeting .................................................................................... 35
Change Password ................................................................................. 36
EDM Key Set.............................................................................37
Setting Left Column Key Function.......................................................... 37
Setting Right Column Key Function ....................................................... 37
BLF function .......................................................................................... 38
Other features........................................................................................ 39
Phone Information.....................................................................40
VAA Settings..............................................................................40
Operating Mode..................................................................................... 40
AA Time Setting ..................................................................................... 40
Customize AA Voice............................................................................... 41
Admin Settings ..........................................................................41
Reboot.......................................................................................41
Advanced Operations ..................................................................42

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Phone Number ..........................................................................42
Account .....................................................................................42
Admin .................................................................................................... 43
User....................................................................................................... 43
Network .....................................................................................44
Setting up a Static IP address................................................................ 44
Setting up a Dynamic IP address (DHCP) ............................................. 45
Default Gateway .................................................................................... 45
System Setting ..........................................................................46
Multi-Service.......................................................................................... 46
Trunk Line x........................................................................................... 46
Operator Setting .................................................................................... 47
Number Range ...................................................................................... 47
Time Zone ............................................................................................. 48
DID Settings .......................................................................................... 48
Reset Setting......................................................................................... 49
SIP.............................................................................................49
DTMF .................................................................................................... 50
Codec.................................................................................................... 50
Packet Time........................................................................................... 51
Block Anonymous......................................................................51
Call Blocking..............................................................................51
Ping ...........................................................................................52
Reset Public PHBK ...................................................................52
Reset to Default.........................................................................52
Configuring the Phone thru the Web ..........................................54
Network Settings ................................................................................... 54
Login page............................................................................................. 54
Information ............................................................................................ 55
Network ................................................................................................. 57
Phone.................................................................................................... 58
Management.......................................................................................... 62
Diagnostics............................................................................................ 65
System .................................................................................................. 67
Phone Book........................................................................................... 71
EDM ...................................................................................................... 74
Features & Specifications............................................................75
Troubleshooting............................................................................77
Glossary ........................................................................................78

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Acronyms ..................................................................................78
Terminology...............................................................................79

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Getting Started
This section will help you quickly find the information that you need to make use of the full
features of your EIV-SMALL OFFICE.
You want to… see page
Have an overview of the EIV-SMALL OFFICE. 9
Understand the front-view of the EIV-SMALL OFFICE. 10
Understand the LED indication. 12
Understand the rear-view of the EIV-SMALL OFFICE. 13
Understand the LCD indication. 16
Make/receive calls. 17
Hold a call, make a three-way conference call, or
transfer a call. 19
Use the phonebook. 30
Use the Speed Dialing feature. 32
Setup the EIV-SMALL OFFICE via web. 41
Changing network settings via web. 56
Set System related settings. 66
APS 74

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Overview of EIV-SMALL OFFICE
The NoKSU IP phone is an innovative desktop telephone in the modern tele-
communication market. It supports VoIP (Voice over Internet Protocol) function and can
work with a group of same NoKSU IP phones to perform a powerful office communication
system for small medium enterprises. With the sophisticated design, no IP-PBX or SIP
Server is required for intercom calls. This will save users’ budget in the investment of IP-
PBX or PBX system. You can connect the IP phone to a LAN enterprise network with
Internet connection and it will work as an office phone. Like a traditional office telephone, it
can deliver good voice quality and perform a great number of call features.
This IP phone can support Peer-to-Peer protocol in office local network for intercom calls
as well as it offers the standard SIP protocol for public ISP (Internet Service Provider) VoIP
service. In the same office network segment, this phone can support up to 16 extensions.
The phone is design to support both plug-and-play and auto-provisioning function. Users
can install the phone easily without the assistance of technician or system installer.
The IP phone can transfer and receive voice across the international Internet , therefore, it
can be deployed and connected among the headquarter and remote branch offices. Since
it is a stand-alone and “always-on” terminal, there is no need to have any active PC to let it
work. The IP Phone is completely stand-alone.
The IP phone comes with a graphic LCD display, traditional keypad, a navigator key &
content-sensitive programmable keys, handset, I/O ports, Power adaptor. It can be
installed and placed on the desktop or mounted on the wall.
Figure 1 - A typical configuration of EIV-SMALL OFFICE in an office
Broadband
Router
Ethernet
Switch in LAN

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The front-View of the EIV-SMALL OFFICE hone
The figure below illustrates the front view of the EIV-SMALL OFFICE phone. With the point
numbers, you can find its name and a simple description of the part in the following table.
No Part Name Description
1Handset top cradle For the placement of handset receiver.
2Hook switch For hanging up your handset.
3Cradle latch For latching your handset when it is wall mounted.
4
Speaker Provides sound for telephone ring and hands free talking.
5Handset bottom cradle For the placement of handset transmitter.
6Handset cord port Handset jack for connecting your handset.
7Headset wire port Headset jack for connecting your headset.
8 Message LED Indicates an incoming call or new voice message.
9Graphic LCD Displays features such as the time, date, your phone
number, caller ID, line/call status and soft key tabs.

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No Part Name Description
10 Soft keys
Each activates a softkey option (displayed on your phone
screen). Soft keys point to feature options displayed along
the bottom of your LCD screen. Soft keys change
depending on the status of your phone.
11
EDM
Connects to an Extension Dial Module.
12 Navigator [

] OK Key Used to confirm the setting or phone number dial.
13 Navigator Control Keys The four arrows  enable you to scroll through text
and select features displayed on the LCD screen.
14
1,2,3,4 Line Keys
These keys can be used for line selection. A green LED is
associated with each key to indicate its line/call status.
15 SPKR key
Toggles the speaker on or off. A green LED is associated to
indicate its status.
16 MUTE key
Toggles the mute on or off. A red LED is associated to
indicate its status.
17 Headset key
Toggles the headset on or off. A green LED is associated to
indicate its status.
18
XFR key
Transfer a call to another IP phone.
REDIAL Key
Access to the Dialed Record menu list to redial the dialed
number.
HOLD Key
Place the current call on hold so you may place another
phone call.
MSG Key To get access to Voice Mail System for message retrieval.
CONF Key
To initiate a conference call after multiple calls are
connected.
Phonebook Key
Access the Phone Book so you may call or edit the
contacts.
19
Volume Control Key
Increases or decreases volume for the handset, headset, or
speakerphone (depending upon which is currently active).
Also controls the ringer volume (if the handset is in its cradle)
20
Numeric Keypad
[1], [2]… [9], [*], [0], [#]: The numeric keypad for dialing
numbers.

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Understand the front anel indicators
LED Color Status Description
MSG
Red
Off Idle or no new message.
Blinking
Slowly New voice message indication.
Blinking
Rapidly There is an incoming call.
1,2,3,4
Trunk lines
keys
Green
Off The trunk line is registered and is in idle (4 Trunk lines
supported per phone).
Steady When the trunk line is active (dialing, or during a call).
Or the trunk line is unregistered.
Blinking
Slowly The call of relative line is on hold or held by remote.
Blinking
Rapidly There is an incoming call.
SPKR key
Green
Off The speaker is not in use.
Steady While in on-hook dialing mode or hands-free mode.
MUTE key
Red
Off The microphone is active for handset, headset, or hands-
free mode.
Steady The microphone is inactive for handset, headset, or
hands-free mode.
Headset key
Green
Off The headset mode is disabled.
Steady The headset mode is enabled.

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The Rear-view of the EIV-SMALL OFFICE Phone
No
Part Name
Description
1
LCD
S
creen
C
over
Covers the LCD screen.
2
Wall
-
Mount Hole
For hanging the phone on the wall.
3 Hinge of Stand For supporting the IP phone at different angles. For wall
mounting, please remove the stands.
4 Service Door For service only.
5 Input /Output Ports IP phone connectors (see the next figure for the details).
6 Hinge of Chassis For supporting the IP phone at different angles.
7 Product Label To show product production information, such like Product
model, serial number and MAC address.
8
Handset
C
ord
P
ort
Handset cord jack on the side of IP phone.
9 Headset Wire Port (1) Headset wire jack on the side of IP phone.
(2) Smaller Headset jack for different plug type.

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Understanding the Connectors of the IP Phone
No
Part Name
Description of function
1
WAN
P
ort
Ethernet port for connecting to IP network.
2 LAN Port
Ethernet port for connecting to PC or Notebook PC. This
port can also be link to the other IP-Phones as P2P
intercom function.
3 Power Jack If a power source from adaptor is required, please use a
standard power adaptor supplied in the package.
Installing the IP Phone
Before using phone, you have to prepare your network environment first. Please see the
figure below. You can find an Ethernet switch (or Router or Hub) and connect it to your
office network that is accessible to the global Internet. For sure, your network environment
has also a regular DHCP server that can offer you one applicable IP address to the IP
phone.

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Then, you can start to install the phone.
1. Plug the optional add-on Module (IP-EDM) onto the IP phone) and fasten it with 2
screws.
2. Connect one end of the coiled telephone cord to the handset and the other end tp the
handset port on the side of IP phone.
3. Connect an Ethernet cable to the LAN Port of your switch/router/hubs.
4. Then connect the other end of this Ethernet cable to the LAN port of the IP phone.
5. For local configuration purpose on the web of IP phone, you may connect a PC or
notebook via another Ethernet cable to the PC port on the back of IP phone.
6. Plug the power cord to the power jack of IP Phone and then plug the power adapter to
the wall outlet. Remember to power on your Ethernet switch/router/hub as well.
7. Wait for your phone to boot up. Please do not interrupt this process as it may take a
few minutes.
8. When the prompt on the LCD display is ready, please check if the IP phone works by
lifting up the handset. If there is a dialing tone, then dial several numbers to see
whether the LCD screen is showing your dialed numbers or not.
9. Check all the connections and reconfiguration of the IP phone, if you do not hear a dial
tone.

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Accessing the LCD Screen
The following figure shows a standard format of LCD screen.
Operating your phone’s LCD screen is easy. Use the Navigation Control keys 







,
softkeys, and the Navigation OK key to make your selections. Softkeys dynamically
change their functions and label depending on the state of the telephone. The dynamic
features associated with the softkeys are displayed on the bottom line of the LCD display
directly above each softkey buttons.
Navigating LCD Screen
1. Press a softkey “Menu”, “FWD”, “DND”, or “EXT” to enter the submenu.
2. Use the






navigation keys to browse through the submenu.
3. Use the 

navigation key or the key to enter the submenu.
4. During navigation, the softkeys functions will change dynamically
depending on the selections you make. To select the softkey functions on
the LCD screen, press the softkeys associated with the functions.
5. Use the



navigation key to go back to the previous level of the menu.
The softkeys
functions will
change dynamically
depending on the
status of the phone. Softkeys:
Press the softkeys
to enter submenus
or to select the
functions.

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Basic O erations
Making Calls
You can make a call using one of the following methods:
•Dial the number directly from the numeric keypad.
•Dial the number using a trunk line.
•Use the Phone Book.
•Use the Call Record.
•Use the EXT function.
Making a basic hone call
1. Pick-up the handset. You will hear a dial tone.
2. Dial the phone number and press the key to dial out immediately.
Note: You may use the “Backsp” softkey to delete the last digit.
3. On-hook the handset when your conversation is over.
Making an outgoing SIP trunk call
1. Pick-up the handset. You will hear a dial tone.
2. Press the trunk line key and dial the phone number. The LED of trunk line
key lights up in red. Press the “#” key to dial out immediately.
3. On-hook the handset when your conversation is over.
Making a call using the Phone Book
1. From the LCD screen, select
Menu
>
User
Settings
>
Phonebook
.
2. Enter the phone number and press the key or use the 



navigation
keys to search for your desired number in the Phone Book.
3. Select Dial from the LCD screen to dial the number.
Or you can press an idle line key to make a trunk call for selected number.
Making a call using the Call Record
1. From the LCD screen, select
Menu
>
User Settings
>
Call
Record
.
2. To review your calls, select Dialed Calls, Missed Calls, or Answered
Calls.

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3. Use the 



navigation keys to select phone number you want to review.
4. Select Dial from the LCD screen to redial the number.
Make an intercom call using directory
Use the “EXT” function to call members in the same system.
1. Select EXT on the LCD screen.
2. Use the 



navigation keys to choose the member you would like to call.
3. Select Dial on the LCD screen to dial the number.
Answering Calls
Receiving a hone call
4. Pick up the handset upon hearing the phone ringing.
5. On-hook the handset when your conversation is over.
Receiving a trunk call with Auto Attendant
1. When there is an incoming call, the trunk line LED on all phones in local
system will be on.
The Auto-Attendant system will answer the phone and its IVR (Interactive
Voice Response) will help callers to connect to the extension they want.
2. The extension which caller wants to connect rings. And the trunk line LED
on this extension flashes.
3. You can pick-up the handset or select
Answer
on the LCD screen or press
the trunk line to answer the incoming trunk call.
4. On-hook the handset when your conversation is over.
Note: Only the ringing extension can answer the call (no Pickup)
Receiving a trunk call with system O erator
1. When there is an incoming call, the call will be sent to the system Operator
directly.
2. The system Operator rings, and the trunk line LED on Operator flashes.
3. You can pick-up the handset or select
Answer
on the LCD screen or press
the trunk line to answer the incoming trunk call.

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4. On-hook the handset when your conversation is over.
Note: Only Operator can answer call no other extension, you can use
ISP voice mail to send you email with message attached
Receiving a trunk call with All Ring
1. When there is an incoming call, the trunk line LED on all phones in local
system will flash, phones in local system will follow the rules as following:
DND, phone just not rings.
Block Calls, Block Anonymous, FWD, Auto Answer don’t take effect.
Phone keeps ringing.
Call Waiting, provide call waiting tone if there is free channel, or else
just not ring.
2. You can pick-up the handset or select Answer on the LCD screen or press
the trunk line to answer the incoming trunk call.
3. On-hook the handset when your conversation is over.
Notes:
a/ All Phones will ring, all trunk LED light will flash, anyone can answer call
b/ If Operator position set in programming after 60 seconds of ringing Operator Mail
Box will answer call and a message can be left.
c/ If Operator Postion is not set, after 60 seconds of ringing the Auto Attendant will
answer (Day / Night) and the caller can dial extension number, if the extension have
call forwards to voice mails the call will follow these, or the extension could have a
call forward external.
d/ The 60 second timer in above examples cannot be changed.
Receiving a trunk call with DID
1. When there is an incoming call, it’ll match DID table firstly with remote
number regardless of trunk line answering position.
2. If matched extension number successfully, the incoming call will send to
the extension directly, the trunk line LED on this extension flashes;
If matched extension number fails, it’ll send the call according to the
answering position.
3. You can pick-up the handset or select
Answer
on the LCD screen or press
the trunk line to answer the incoming trunk call.
4. On-hook the handset when your conversation is over.
Note: Call will only go to extension, no pickup
Receiving multi le calls
5. Pick up the handset upon hearing the phone ringing.

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Page 20
6. During an active call, the LCD screen shows an incoming phone call and
the telephone number appears on the LCD screen. Use the 



navigation
keys to select the caller.
7. Select Answer on the LCD screen to answer the call or select Reject to
reject the call. The current caller will be placed on hold automatically if you
choose to answer the call.
Handling Calls
Placing a call on hold
When you put a call on hold, the call remains active even though you and the other party
cannot hear one another. You can answer other calls while a call is on hold.
1. During an active call, hold the call using the Hold button .
2. Resume the call by using the Hold button again or select Resume soft key
on the LCD screen.
3. If multiple calls are on hold, select the call you want to resume conversation
with before selecting Resume.
Redialing
4. Press the Redial key. The Dialed Record menu will be showed.
5. Select any number you have ever dialed and press Dial soft key to dial out
Muting the micro hone
1. During an active call, press the Mute key to mute the microphone.
2. The LED on the Mute key turns red. The microphones in the handset and
the speakerphone are now turned off.
3. To turn the microphone back on and return to the conversation, press the
Mute key again.
Adjusting the voice volume during a conversation
•
Press the volume control key to adjust the volume if the voice volume is
too low or too high.