Exterity AvediaStream c1110 Service manual

AvediaStream®c1110 Chassis
c1110 Chassis Monitor V1.0
Administrator’s Guide

AvediaStream c1110 Chassis Monitor V1.0
2Administrator’s Guide
Notices
© Exterity Limited 2012
This document contains information that is
protected by copyright. Reproduction,
adaptation, or translation without prior
permission is prohibited, except as under the
copyright laws.
Document Reference
1300-0060-0001
Edition
1.0 Issue 2 (December 2012)
Printed in UK
Exterity Limited
Ridge Way
Hillend Industrial Park
Dalgety Bay,
Fife,
KY11 9JD
Scotland, UK
http://www.exterity.com
Products Covered By This Guide
AvediaStream c1110 Chassis Monitor
For more detailed information refer to Scope on
page 6.
Trademarks
The Exterity building IPTV logo, AvediaStream,
AvediaServer, AvediaCentre, and AvediaPlayer
are trademarks or registered trademarks of
Exterity Limited.
Microsoft®and Windows®are U.S. registered
trademarks of Microsoft Corporation.
All other trademarks are the property of their
respective owners. All rights reserved.
Disclaimer
The information contained in this document is
subject to change without notice.
EXTERITY LIMITED MAKES NO WARRANTY
OF ANY KIND WITH REGARD TO THIS
MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Exterity Limited
shall not be liable for errors contained herein or
for incidental or consequential damages in
connection with the furnishing, performance, or
use of this material.
Warranty
A copy of the specific warranty terms applicable
to your Exterity products and replacement parts
can be obtained from Exterity. To request more
information or parts, email
[e-mail]
Safety Notices
Before installing and operating these products,
please read the safety information in this
manual.

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Contents
USA and Canada.........................................................................................................................4
EU and Others.............................................................................................................................5
Summary .....................................................................................................................................6
Audience......................................................................................................................................6
Scope...........................................................................................................................................6
Associated documentation ..........................................................................................................6
1Getting Started..................................................................................................................................8
2Physical Interfaces..........................................................................................................................10
Chassis Interface.......................................................................................................................10
AvediaStream c1110 Chassis Monitor Rear Panel Interface ....................................................11
3Management Interfaces..................................................................................................................12
Web Management Interface ......................................................................................................12
AvediaServer Director................................................................................................................14
Admin Interface..........................................................................................................................15
4General Device Management.........................................................................................................16
About the Chassis Monitor.........................................................................................................16
Device Naming ..........................................................................................................................17
Network Configuration...............................................................................................................17
Specifying the SNMP Trap Manager Address...........................................................................18
Authentication............................................................................................................................20
Maintenance ..............................................................................................................................21
Logging......................................................................................................................................25
Time server................................................................................................................................27
5Chassis Status Monitoring..............................................................................................................28
Monitoring Operational Status...................................................................................................28
Monitoring the Front Panel LEDs ..............................................................................................29
Monitoring the Web Admin Interface .........................................................................................29
Monitoring the Serial/Telnet Interface........................................................................................31
SNMP Trap Monitoring..............................................................................................................32
Network Statistics......................................................................................................................32
6Admin Interface...............................................................................................................................33
Admin interface pages...............................................................................................................33
APPENDIX A Serial Interface Connection........................................................................................35
APPENDIX B Trap Strings................................................................................................................37
APPENDIX C Triggering AvediaServer Macros................................................................................38
APPENDIX D Support and Contact Information................................................................................41

AvediaStream c1110 Chassis Monitor V1.0
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Important Safety Instructions
There are no instructions specifically for service personnel in this document. There are no user
serviceable parts inside any Exterity product. To prevent electric shock or fire hazard, do not
remove cover. Refer service to qualified service personnel.
This chapter contains important safety information. If you are unsure about any of the
information in the section, please contact Exterity.
The lightning flash with arrowhead symbol within an equilateral
triangle, is intended to alert the user to the presence of
uninsulated "dangerous voltage" within the product's enclosure
that may be of sufficient magnitude to constitute a risk of
electric shock to persons.
The exclamation point within an equilateral triangle is intended
to alert the user to the presence of important operating and
maintenance (servicing) instructions in the literature
accompanying the product.
USA and Canada
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the instructions contained
in this manual.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug
has two blades with one wider than the other. A grounding type plug has two blades and a
third grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the
obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or
sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus
combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods of time.

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14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to
rain or moisture, does not operate normally, or has been dropped.
15. Do not expose this apparatus to dripping or splashing and ensure that no objects filled with
liquids, such as vases, are placed on the apparatus.
16. To completely disconnect this apparatus from the AC Mains, disconnect the power supply
cord plug from the AC receptacle.
17. The mains plug of the power supply cord shall remain readily operable.
WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or
moisture.
EU and Others
Do not proceed beyond a WARNING! notice until you have understood the hazardous
conditions and have taken appropriate steps.
Safety Information
WARNING! There are no user serviceable parts inside any Exterity product. To prevent
electric shock or fire hazard, do not remove cover. Refer service to qualified service personnel.
WARNING! For 230/240 volt operation, be sure to use a harmonised grounded 3 conductor
cord, rated 6 Amp minimum. Use a suitable cord for connection to the equipment and
terminating in an IEC approved plug.
This equipment relies upon a safety earth for operation, ensure that you always use a power
cord with appropriate earth and that the inlet to which is inserted also has the appropriate
earth. If in any doubt about the earth provision in your building consult a qualified electrician
WARNING! Use only the dedicated power supply or cord supplied for your device.
WARNING! The Exterity products use ventilation holes for cooling. None of the ventilation
holes should be blocked. Keep all materials at least 5cm away from all the ventilation holes.
WARNING! Do not expose the product to any rain or moisture.
WARNING! Do not use the product near a naked flame e.g. a candle.
WARNING! The operating conditions of the product should be 0°C-40°C with a Relative
Humidity of 5 –95%.The product should not be operated outside of these conditions.
There are no user-serviceable parts inside these products. Any servicing, adjustment,
maintenance, or repair must only be performed by service-trained personnel.

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About this Manual
Summary
This manual explains how to set up, use and manage the AvediaStream c1110 Chassis
Monitor. Whilst the web Admin pages of the Exterity IPTV devices such as encoders and
TVgateways provide information about their operational status, the AvediaStream c1110
Chassis Monitor provides status information about the AvediaStream c1110 chassis housing
these devices, and its major components.
Audience
This manual is intended for use by systems integrators or systems administrators who are
installing and setting up Exterity products. The manual assumes that readers are familiar with
installing and configuring network-based products.
Scope
This edition of the manual refers to version 1.0.x of firmware for the AvediaStream c1110
Chassis Monitor.
The relevant software and hardware information is shown on the General page of the
AvediaStream web interface as shown in Figure 1. In the example shown, the AvediaStream
c1110 Chassis Monitor lists software version as 1.0.0 and hardware type BN-B-0.
Figure 1 General Page
Associated documentation
This manual should be used in conjunction with the manuals listed in Table 1.
Table 1 - Associated Documentation
Manual
Reference Number
AvediaStream Installation Guide
1300-0018-0001
Managing your IPTV System –Administrator’s
Guide (Director application)
1300-0052-0001

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Terms and Definitions
The following terms and definitions are used in this document:
Board –The printed circuit board within the unit.
DHCP –Dynamic Host Configuration Protocol, a protocol used to allocate IP addresses to
devices on an IP network.
IP –Internet Protocol, a protocol used for communicating data across a network using the
Internet Protocol Suite, also referred to as TCP/IP.
NTP –Network Time Protocol, a protocol for synchronizing the clocks of computer systems.
Telnet –Telnet is a network protocol that enables one computer to communicate with another
over an IP network.
TFTP –Trivial File Transfer Protocol, a simple file transfer protocol used on IP networks.

AvediaStream c1110 Chassis Monitor V1.0
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1 Getting Started
The AvediaStream c1110 Chassis Monitor is designed to be installed in Slot 0 (the left side
slot) in an Exterity AvediaStream c1110 Chassis. When installed and correctly configured it
provides information about the chassis such as the power supply status, fan speed and
chassis slot occupancy.
The following procedures must be performed for the Chassis Monitor to perform correctly.
These procedures are summarised in this section:
1. Install in an AvediaStream Chassis
Locate the AvediaStream c1110 Chassis Monitor in Slot 0 of the AvediaStream c1110 chassis
you want to monitor. The AvediaStream c1110 Chassis provides power and enables
connection to your network.
Slot 0
Figure 2 AvediaStream c1110 Chassis
For more information, refer to the AvediaStream Installation Guide.
2. Connecting to the Network
Connect the c1110 Chassis Monitor to the network. Note that the Ethernet connections are on
the opposite side of the chassis from the power inlets.
For more information, refer to the AvediaStream Installation Guide.
3. Powering the Chassis Monitor
The Chassis Monitor is powered by the AvediaStream c1110 Chassis
For more information, refer to the AvediaStream Installation Guide.
4. Configuring the IP Address of the Chassis Monitor
With the factory default settings, the Chassis Monitor requires a DHCP Server to be available
on the network to assign it an IP address.
If required, there are two methods of assigning a static IP address to the Chassis Monitor:
●Use the serial Admin Interface to configure the IP address. For more information refer to
Admin Interface on page 15.

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●Temporarily set up a DHCP server on an isolated network. Once an IP address is
assigned to the Chassis Monitor, you can configure a static IP address using the Web
Management Interface. For more information refer to Network Configuration on page 17.
Allocating a static IP address for the Chassis Monitor allows continued operation without a
DHCP Server.
5. Naming the Chassis Monitor
Provide a name for the Chassis Monitor so you can easily identify it in the future. This can be
done using the Web Interface General Page (shown in Figure 9 on page 16) or the
AvediaServer Director (shown in Figure 7 on page 14)
6. Checking Status
You can check the operating status of the Chassis Monitor. For more information refer to
Status Monitoring on page 28.

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2 Physical Interfaces
The AvediaStream c1110 Chassis Monitor operates in the AvediaStream c1110 chassis. The
Chassis Monitor edge connector enables it to access network and admin ports via the chassis
front panel.
Caution: Take care not to touch the edge connector as static electricity might damage the
product. Handle by the enclosure only and insert as soon as possible into the chassis.
Chassis Interface
The Chassis Monitor module provides the following interfaces over its edge connector to the
chassis:
●Ethernet interface (10/100Mbps)
●Admin Interface
●Status LEDs
●Power supply
The actual physical interfaces can be found on the chassis front panel. Please refer to the
relevant AvediaStream Installation Guide for further details.
Heartbeat LED
The heartbeat LED (marked H/B) on the AvediaStream chassis front panel provides an
indication of the current state of the unit without using any of the management interfaces. The
LED behaviour is described in Table 2 Heartbeat LED Patterns.
Table 2 Heartbeat LED Patterns
Pattern (approx rate)
Description
Rapid Flashing
Running Power on Self Tests
Twice a Second
DHCP in progress
Solid On
Booting operating System, takes approximately 10-20 seconds
Once a second
Heartbeat indicates unit is running normally
Bursts of rapid flashing
Upgrading

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AvediaStream c1110 Chassis Monitor Rear Panel Interface
The AvediaStream c1110 Chassis Monitor LEDs provide visual indication of the status of the
each of the ten chassis blade slots, five chassis fans, three power supplies, and the Chassis
Monitor’s own two processors.
Figure 3 AvediaStream c1110 Chassis Monitor
The LEDs provide Status information as shown in Figure 4. The Web Admin Interface employs
similar colour coding to indicate the status, as shown in Figure 6 on page 13.
P1, P2, P3: Power Supply Status
1 to 10: Card Slot Status
●OK (green)
●Not present)
●Not present
●OK (green)
●Error (red)
F1, F2, F3, F4, F5: Fan Status
●Not present (red)
●OK (green)
●Error (red)
C1, C2: Processor Status
●OK (green)
●Error (red)
Monitor –Control Switch
Figure 4 LED Functions
Note: Only monitor functions are available in release 1.0.x. The Monitor-Control switch
position is currently ignored.

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3 Management Interfaces
The Chassis Monitor has three management interfaces, as follows:
●Web Management Interface
●AvediaServer Director
●Admin Interface
Web Management Interface
You can manage every aspect of the Chassis Monitor operation using the Web Management
Interface. The Web Management Interface is supported in Microsoft Internet Explorer and
Mozilla Firefox.
You can display the Web Management Interface using the AvediaServer Director as shown on
page 14 or by typing the IP address of the Chassis Monitor directly into your browser.
Open the Web Management Interface as follows:
1. When prompted, enter the correct username and password. The default login details are:
Username: admin Password: labrador
Figure 5 Login Window
2. The Web Management Interface opens in your browser, as shown in Figure 6:

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Figure 6 Web Management Interface
3. The Web Interface opens at the Status page. Use the left side menu to navigate through
the pages, where you can change settings as required. You must click Apply on each
page to save your changes.
Authentication
You can control access to the web management interface by changing the login details. Refer
to Admin Password on page 20.

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AvediaServer Director
The AvediaServer Director, as shown in Figure 7, is an application used for device discovery
and management and is an integral part of the AvediaServer platform. The AvediaServer
Director uses SNMP to manage a subset of device functionality and can also be used to start
the Chassis Monitor web management interface.
Figure 7 AvediaServer Director
The AvediaServer Director has the following capabilities for controlling the Chassis Monitor:
●Set Name –specify the Chassis Monitor name
●Set Location –specify the Chassis Monitor location
●Reboot –re-start the Chassis Monitor
●Ping –Ping the Chassis Monitor
●Factory Reset –set the Chassis Monitor back to factory default configuration
●Export Config –export the current configuration for archiving or applying to another
device
●Import Config –restore the Chassis Monitor to a previously saved configuration
●Set TFTP Server –specify the IP address of the TFTP server to be used
●Set Syslog Server –specify the IP address of the Syslog server to be used
To start the Chassis Monitor web interface with AvediaServer Director:
1. Open the AvediaServer web interface and click Director > AvediaStream to list all
streaming devices in the IPTV system.
2. Select Chassis Monitor from the Device drop down list to display only Chassis Monitors.
3. Use the column sort functions to help locate the Chassis Monitor you want to configure.
4. Click the required Chassis Monitor name hyperlink to launch the web interface login
window as shown in Figure 5.
5. Enter the admin login credentials to display the Chassis Monitor web interface as shown in
Figure 6.
To open the admin interface via telnet with AvediaServer Director:
1. Open the AvediaServer web interface and click Director > AvediaStream to list all
streaming devices in the IPTV system.
2. Select Chassis Monitor from the Device drop down list to display only Chassis Monitors.

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3. Use the column sort functions to help locate the Chassis Monitor you want to configure.
4. Click the required Chassis Monitor icon hyperlink in the Name column to launch the
admin interface window as shown in Figure 8. (Requires an enabled telnet client)
Admin Interface
In certain circumstances it may not be possible to manage a Chassis Monitor via the Web
Management Interface. For these situations, a text-based Admin Interface is provided, which is
available via the serial interface (marked ‘admin’on the chassis front panel) or via telnet.
Figure 8 Admin Interface
For more information on the use of the Admin Interface, refer to Admin Interface on page 33.

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4 General Device Management
This section of the manual describes how to manage the general attributes of the Chassis
Monitor. All procedures described in this section assume that you are running the web
interface as described in Chapter 3. This section contains:
●About the Chassis Monitor
●Device Naming
●Network Configuration
●Specifying the SNMP Trap Manager Address
●Authentication
●Maintenance
●Logging
About the Chassis Monitor
You can find out specific information about the Chassis Monitor from the General page in the
web interface as shown in Figure 9. Much of this information is useful in identifying the
software and hardware revisions in use in this module. If contacting technical support
regarding a problem with the device, it can be useful to provide all this information.
Software version: The version of software (firmware) running on this device.
Software description: A detailed version description identifying when the software was built.
Serial number: The MAC address of the unit.
IP Address: The IP address being used by the unit
Hardware Type: This identifies the exact type of hardware module.
Uptime: The length of time this device has been running since the last restart.
Figure 9 General Page

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Device Naming
The Chassis Monitor can be assigned a name and location. This name and location can be
used to identify the device within the AvediaServer Director.
To specify the name and location:
1. Click General.
2. Enter a name and location as appropriate in the Name and Location fields.
3. Click the Apply button.
Note: The name and location can also be configured using the AvediaServer Director.
Network Configuration
This section describes Chassis Monitor options relating to network connections. These options
are all available from the Network page in the web interface shown in Figure 10.
Figure 10 Network Page
Device IP addressing
You can configure the Chassis Monitor to obtain an IP address automatically using DHCP, or
you can specify static addressing information; IP address, subnet mask and default gateway.
Note: After applying an IP addressing change, this change takes effect after a short time and
the device starts using the new IP address. No reboot is necessary.
To configure automatic IP address assignment:
1. Click Network.
2. In the IP Address Configuration section, select DHCP (Automatic) from the drop down
list.
3. Click the Apply button.

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To configure a static IP address:
1. Click Network.
2. In the IP Address Configuration section, select Static (Use below) from the drop down
list.
3. Specify the required values for IP Address, Subnet Mask, Default Gateway, and DNS
Server.
4. Click the Apply button.
Note: Following a change of IP address you must log into the web interface again using the
new address.
Configure Ethernet Settings
The Chassis Monitor can automatically negotiate any combination of 10/100 Mbps and half/full
duplex with an Ethernet switch. It is also possible to disable auto-negotiation, resulting in a
fixed setting of 100Mbps full duplex (100FD).
The default setting is On (Auto-negotiation enabled).
It is important to ensure that the Chassis Monitor settings match the settings on the switch port
to which it is connected.
In practice this means the Chassis Monitor and the connected network switch should be
configured for operation as follows:
Auto-negotiation enabled on both the Chassis Monitor and the connected network
switch.
Auto-negotiation disabled on both the Chassis Monitor and the connected network
switch, and a fixed setting of 100FD (Full Duplex) configured on the switch.
To enable/disable Ethernet auto-negotiation:
1. Click Network.
2. In the Network Port Configuration section, choose On or Off as appropriate from the
Auto-negotiation dropdown box.
3. Click the Apply button.
Specifying the SNMP Trap Manager Address
SNMP traps are used as:
●Device discovery messages, enabling Exterity’s management applications such as the
AvediaServer Director to discover and manage devices on the network.
●Status monitoring messages, sent by the AvediaStream Chassis Monitor when a change
of state is detected in any of the monitored AvediaStream Chassis components such as
Power Supplies and Fans. (Refer to Chassis Status Monitoring on page 28 for more
information.)
When no other address is specified, traps are always broadcast to 255.255.255.255. They are
also transmitted to the multicast address 239.255.255.255, but this can be reconfigured if
required.

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To change the SNMP trap manager address:
1. Click Maintenance.
2. Enter the required IP address in the SNMP Trap Manager field.
3. Click the Apply button.
Note: You can configure more than one unicast address by entering the IP addresses in a
space separated list, for example: 10.8.100.168 10.8.100.200 10.8.100.255

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Authentication
Admin Password
You can control access to the web management interface and admin interface by changing the
admin password on the Authentication page shown in Figure 11.
Figure 11 Authentication Page
To change the admin password:
1. Click Authentication.
2. Enter the required password in both fields.
3. Click the Apply button.
SNMP
With the SNMP agent enabled you can manage a subset of the Chassis Monitor functions and
configurations. SNMP is used by applications such as the AvediaServer Director to perform
the functions listed. It is possible to completely disable the use of SNMP.
To configure SNMP community strings:
1. Click Authentication.
2. Enter the required read/write and read-only community strings in the appropriate boxes.
3. Click the Apply button.
To enable/disable SNMP control:
1. Click Authentication.
2. Check or uncheck the Enable SNMP Agent box as required (default: checked –enabled).
3. Click the Apply button.