Eyevis EYE-LCD-5500-XSN-LD-F User manual

User Manual
Version 1.0 (May 2015)
Technical changes reserved.
eyeLCD-5500-XSN-LD-FX
EYEVIS LCD LINE
Product variants:
EYE-LCD-5500-XSN-LD-FX
EYE-LCD-5500-XSN-LD-FX-OPS
EYE-LCD-5500-XSN-LD-FX-700
EYE-LCD-5500-XSN-LD-FX-700-OPS

Additional Support
For additional support for eyevis products, please contact:
eyevis GmbH
Hundsschleestrasse 23
D-72766 Reutlingen
Germany
Phone: [phone]
Fax: [phone]
Hotline: [phone] (netPIX & eyeCON)
Hotline: [phone] (Cubes & Displays)
web: www.eyevis.de
e-mail: [e-mail]
service: [e-mail]
As at: May 2015
Copyright © 2015 eyevis (eyevis Gesellschaft für Projektions- und Großbildtechnik mbH).
All Rights reserved.
) eyevis user document
If this document is sold with software that includes an end user license agreement, this document as well, as
the software described within it, shall be provided under licence and may only be used or duplicated according
to the terms of the licence. No part of this documentation may be reproduced, stored in databases, or
transferred in any form – electronically, mechanically, on recording media, or in any other way – without prior
written consent of eyevis, unless the licence expressly permits this. Please note that the content of this
document is protected by copyright, even if it is not sold together with software that includes an end user
licence agreement.
The content of this document is solely informative, can be changed at any time without notice, and represents
no obligation on the part of eyevis. eyevis assumes no responsibility or liability for any errors or inaccuracies
that may appear in this document.
eyevis, the eyevis logo and eyeCON are trademarks or registered trademarks of eyevis Deutschland.
All other trademarks are the property of their respective owners.
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Table of Content
Safety / Sicherheit / Sécurité 6
Safety precaution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Sicherheitsvorkehrungen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Précautions de sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
About our product 23
The LC-Display of eyevis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Features of the eyevis display � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 23
The eyeProcessingUnit - EPU (optional) . . . . . . . . . . . . . . . . . . . 24
EPU - Key Features � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 24
Packaging 25
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Packing list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Accessory box � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 26
Installation possibilities for EYE-LCD-FX series 27
Optional Front-Service-Mechanism . . . . . . . . . . . . . . . . . . . . . . . 27
Connectors 28
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Power cord connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Input source connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connectors and controls of EPU . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Front Panel EPU with Intel® Core™ processor � � � � � � � � � � � � � � � � � � 30
Front Panel of EPU with Intel® Celeron™ processor � � � � � � � � � � � � � 31
Indicator LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Linking the displays 33
Signal-Daisy-Chain via DisplayPort . . . . . . . . . . . . . . . . . . . . . . . 33
Example Video wall matrix 3x3 displays � � � � � � � � � � � � � � � � � � � � � � 33
Assigning display IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Trigger automatic adjustments of IDs using the OSD� � � � � � � � � � � 34
Trigger automatic adjustment of IDs with eyeDeviceSetup � � � � � 34
Trigger automatic adjustment of IDs using a terminal program� 34
Adjusting automatically assigned IDs � � � � � � � � � � � � � � � � � � � � � � � � 35
Resetting display IDs � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 35
Operating the Display 36
Setup process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power button functions of the the remote control and EPU. . 37
Power button functions of the remote control � � � � � � � � � � � � � � � � � 37
Power button functions of EPU(*) � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 37
Controlling the display 38
The Remote Control (RC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Opening the On-Screen-Display (OSD)� � � � � � � � � � � � � � � � � � � � � � � � 38
Navigating in the OSD menu� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
Special keys and key sequences � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 38
Changing the remote control batteries . . . . . . . . . . . . . . . . . . . . 39
OSD menu 40
Using the OSD menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Picture menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Color Management menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 42
User Color menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 43
Display menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
PC RGB menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 45
Setup menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Info menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 47
OSD menu� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 48
Advanced Setup menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 49
Matrix Mode menu � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 50
Inputs menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
TheeyeDeviceSetupsoftware 52
Starting the eyeDeviceSetup software . . . . . . . . . . . . . . . . . . . . 52
The interface of eyeDeviceSetup software . . . . . . . . . . . . . . . . . 53
The Load/Save area � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 54
The selection area� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 54
The parameter area � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 55
Establishing communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Establishing communication� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 56
Entering the wall size� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 57
Reading the configurations � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 57
Saving the configuration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 57
Load the configuration � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 57
Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
User� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 58
Setup � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 59
Service � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 61
Status� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 62
Preference� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 63
Reports � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 64
EYE-LCD-5500-XSN-LD-FX 3
Version 1.0 | May 2015

Effects in continuous operation of LCDs 65
Image sticking � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65
Mura� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65
Shade formation� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 65
Prevention of undesirable effects 66
Evaluation of visual range 67
Pollutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Tolerance limits for bonded glass surfaces � � � � � � � � � � � � � � � � � � � � 67
Tolerance limits for optional touch surfaces� � � � � � � � � � � � � � � � � � � 67
Failure of pixel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Overview acceptable total number of dot defects . . . . . . . . . . 68
Troubleshooting guide 69
Malfunction or trouble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Warranty terms and conditions 70
Duration and validity of warranty. . . . . . . . . . . . . . . . . . . . . . . . . 70
Proof of purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Warranty service or exchange during warranty period . . . . . . 70
Dead On Arrival (DOA) � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 70
Return-to-Base-Warranty (Bring-In Warranty) � � � � � � � � � � � � � � � � � 70
Repair and return � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 70
Temporary exchange equipment during repair time � � � � � � � � � � � 70
Warranty on repairs� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 70
Warranty exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
General exclusions � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 71
"Image Sticking" (memory) effect and "Mura" � � � � � � � � � � � � � � � � � 71
Failure of pixel � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 71
Accessories � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 71
Factory-applied serial number � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 71
Service contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Advised procedure for raising a claim . . . . . . . . . . . . . . . . . . . . . 72
Consider the manual before raising a claim � � � � � � � � � � � � � � � � � � � 72
Prepare necessary information� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 72
Approval by eyevis � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 72
Service code: RMA number� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 72
Packing � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 72
Transport� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 72
Costs not covered by warranty defects � � � � � � � � � � � � � � � � � � � � � � � � 72
Legal and other claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Limitations of liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Appendix 74
Technical Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Technical Specification EPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
RS232 protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
General description � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 77
Communication settings � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 77
ID assignment � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 77
Description of commands � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 77
Broadcast � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 78
Remarks� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 78
RS232 command list � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � 79
Timings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Index 84
EYE-LCD-5500-XSN-LD-FX4
User Manual

About this manual
Read and pay attention to this manual. It contains important information on
the product. In particular, note all of the safety instructions and warnings.
Keep this manual in a safe place!
Warnings used
NOTICE
Indicates a hazard that could lead to damage or destruction of the product.
The general warning symbol indicates a hazard that could lead to injuries or
death. In the text section, the general warning symbol is used in conjunction
with the warning levels described below.
CAUTION
Indicates a hazard that could lead to minor or moderate injuries.
WARNING
Indicates a hazard that could lead to death or serious injury.
DANGER
Indicates a hazard that leads to immediate death or serious injury.
Symbols used
►Indicates a single action or multiple actions which do not have to be
performed in any specific order.
1.
2.
3.
Indicates a set of actions that have to be performed in a specific
order.
EYE-LCD-5500-XSN-LD-FX 5
Version 1.0 | May 2015

Safety / Sicherheit / Sécurité
Safety
Safety precaution
Electricity is used to perform many useful functions, but it can also cause
personal injuries and property damage if improperly handled. This product has
been engineered and manufactured with the highest priority on safety.
However, improper use can result in electric shock and/or fire. In order to
prevent potential danger, please observe the following instructions when
installing, operating and cleaning the product. To ensure your safety and
prolong the service life of your LCD product, please read the following
precautions carefully before using the product.
) Read instructions — All operating instructions must be read and understood
before the product is operated.
) Keep this manual in a safe place — These safety and operating instructions
must be kept in a safe place for future reference.
) Observe warnings — All warnings on the product and in the instructions
must be observed closely.
) Follow instructions — All operating instructions must be followed.
) Cleaning — Unplug the power cord from the AC outlet before cleaning the
product. Use a dry cloth to clean the product. Do not use liquid cleaners or
aerosol cleaners.
) Attachments — Do not use attachments not recommended by the
manufacturer. Use of inadequate attachments can result in accidents.
) Water and moisture — Do not use the product near water. Do not install the
product in a place where water may splash onto it. Be careful of equipment
which drains water such as an air-conditioner.
) Ventilation — The vents and other openings in the cabinet are designed for
ventilation. Do not cover or block these vents and openings since insufficient
ventilation can cause overheating and/or shorten the life of the product. Do
not place the product on a sofa, rug or other similar surface, since they can
block ventilation openings. Do not place the product in an enclosed place
such as a bookcase or rack, unless proper ventilation is provided or the
manufacturer’s instructions are followed.
) Power cord protection — The power cords must be routed properly to
prevent people from stepping on them or objects from resting on them.
) The LCD panel used in this product is made of glass. Therefore, it can break
when the product is dropped or applied with impact. Be careful not to be
injured by broken glass pieces in case the LCD panel breaks.
) Overloading — Do not overload AC outlets or extension cords. Overloading
can cause fire or electric shock.
) Entering of objects and liquids — Never insert an object into the product
through vents or openings. High voltage flows in the product, and inserting
an object can cause electric shock and/or short internal parts. For the same
reason, do not spill water or liquid on the product.
) Servicing — Do not attempt to service the product yourself. Removing covers
can expose you to high voltage and other dangerous conditions. Request a
qualified service person to perform servicing.
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User Manual

) Repair — If any of the following conditions occurs, unplug the power cord
from the AC outlet, and request a qualified service person to perform repairs.
•When the power cord or plug is damaged.
•When a liquid was spilled on the product or when objects have fallen into
the product.
•When the product has been exposed to rain or water.
•When the product does not operate properly as described in the operating
instructions.
•Do not touch the controls other than those described in the operating
instructions. Improper adjustment of controls not described in the
instructions can cause damage, which often requires extensive adjustment
work by a qualified technician.
•When the product has been dropped or damaged.
•When the product displays an abnormal condition. Any noticeable
abnormality in the product indicates that the product needs servicing.
) Replacement parts — In case the product needs replacement parts, make
sure that the service person uses replacement parts specified by the
manufacturer, or those with the same characteristics and performance as the
original parts. Use of unauthorised parts can result in fire, electric shock and/
or other danger.
) Safety checks — Upon completion of service or repair work, request the
service technician to perform safety checks to ensure that the product is in
proper operating condition.
) Wall mounting — When mounting the product on a wall, be sure to install the
product according to the method recommended by the manufacturer.
) Heat sources — Keep the product away from heat sources such as radiators,
heaters, stoves and other heat-generating products (including amplifiers).
) Batteries — Incorrect use of batteries may cause the batteries to burst or
ignite. A leaky battery may corrode the equipment, dirty your hands or spoil
your clothing. In order to avoid these problems, make sure to observe the
precautions below:
•Use the specified batteries only.
•Install the batteries with due attention to the plus (+) and minus (-) sides of
the batteries according to the instructions in the compartment.
•Do not mix old and new batteries.
•Do not mix batteries of different types. Voltage specifications of batteries
of the same shape may vary.
•Replace an exhausted battery with a new one promptly.
•If you will not use the remote control for a long time, remove the batteries.
•If leaked battery fluid gets on your skin or clothing, rinse immediately and
thoroughly. If it gets into your eye, bathe your eye well rather than rubbing
and seek medical treatment immediately. Leaked battery fluid that gets
into your eye or your clothing may cause a skin irritation or damage your
eye.
) Usage of the monitor must not be accompanied by fatal risks or dangers that,
could lead directly to death, personal injury, severe physical damage or other
loss, including nuclear reaction control in nuclear facility, medical life support
system, and missile launch control in a weapon system.
) Do not stay in contact with the parts of the product that become hot for long
periods of time. Doing so may result in low-temperature burns.
EYE-LCD-5500-XSN-LD-FX 7
Version 1.0 | May 2015

Safety intructions
) The TFT colour LCD panel used in this monitor is made with the application of
high precision technology. However, there may be minute points on the
screen where pixels never light or are permanently lit. Also, if the screen is
viewed from an acute angle there may be uneven colours or brightness.
) Please note that these are not malfunctions but common phenomena of LCDs
and will not affect the performance of the monitor.
) Do not display a still picture for a long period, as this could cause a residual
image.
) Never rub or tap the monitor with hard objects.
) Please understand that eyevis bears no responsibility for errors made during
use by the customer or a third party, nor for any other malfunctions or
damage to this product arising during use, except where indemnity liability is
recognized under law.
) This monitor and its accessories may be upgraded without advance notice.
) Do not use the monitor where there is a lot of dust, where humidity is high,
or where the monitor may come into contact with oil or steam, as this could
lead to fire.
) Ensure that the monitor does not come into contact with water or other
liquids. Ensure that no objects such as paper clips or pins enter the monitor
as this could lead to fire or electric shock.
) Do not place the monitor on top of unstable objects or in unsafe places. Do
not allow the monitor to receive strong shocks or to strongly vibrate. Causing
the monitor to fall or topple over may damage it.
) Do not use the monitor near heating equipment or in places where there is
likelihood of high temperature, as this may lead to generation of excessive
heat and outbreak of fire.
) Do not use the monitor in places where it may be exposed to direct sunlight.
) Please be sure to constantly remove dust and garbage that has attached to
the ventilation opening. If dust collects in the ventilation opening, it may
lead to excessive heat, outbreak of fire, or malfunction. As a standard, clean
the inside of the monitor once every year. If dust collects inside the monitor,
it may lead to excessive heat, outbreak of fire, or malfunction. Please request
a cleaning of the inside of the monitor from an authorized Eyevis servicing
dealer or service centre.
) Images cannot be rotated on this monitor.
) When using in vertical orientation, you will need to prepare appropriately
orientated content in advance.
) Please make sure that the socket-outlet is installed near the System and is
easily accessible. The Power supply cord serves as a disconnect device.
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User Manual

The power cord
) Do not damage the power cord nor place heavy objects on it, stretch it or
over bend it.
) Do not use damaged extension cords. Damage to the cord may result in fire
or electric shock.
) Use only the power cord supplied with the monitor.
) Do not use the power cord with a power tap. Adding an extension cord may
lead to fire as a result of overheating.
) Do not remove or insert the power plug with wet hands. Doing so could
result in electric shock.
) Unplug the power cord if it is not used for a long time.
) Do not attempt to repair the power cord if it is broken or malfunctioning.
Refer the servicing to the service representative.
EYE-LCD-5500-XSN-LD-FX 9
Version 1.0 | May 2015

NOTICE
This is a class A product according EN 55022: 2010. In a domestic
environment this product may cause radio interference in which case the
user may be required to take adequate counter measures.
NOTICE
To maintain compliance with EMC regulations, use shielded cables to
connect to the following terminals:
PC/AV DVI-D output terminal, PC/AV DVI-D input terminal, PC/AV HDMI
input terminal, PC D-SUB input terminal, PC RGB input terminals, and
RS-232C input/output terminals.
WARNING
If a monitor is not positioned in a sufficiently stable location, it can be
potentially hazardous due to falling. Many injuries, particularly to
children, can be avoided by taking simple precautions such as:
•Using fixing devices like wall mount brackets recommended by the
manufacturer.
•Only using furniture that can safely support the monitor.
•Ensuring the monitor is not overhanging the edge of the supporting
furniture.
•Not placing the monitor on tall furniture (for example, cupboards or
bookcases) without anchoring both the furniture and the monitor to a
suitable support.
•Not standing the monitors on cloth or other materials placed between
the monitor and supporting furniture.
•Educating children about the dangers of climbing on furniture to reach
the monitor or its controls.
WARNING
Especially for child safety
•Don’t allow children to climb on or play with the monitor.
•Don’t place the monitor on furniture that can easily be used as steps,
such as a chest of drawers.
•Remember that children can become excited while watching a program,
especially on a “larger than life” monitor. Care should be taken to place
or install the monitor where it cannot be pushed, pulled over, or
knocked down.
•Care should be taken to route all cords and cables connected to the
monitor so that they cannot be pulled or grabbed by curious children.
EYE-LCD-5500-XSN-LD-FX10
User Manual