F-SECURE MOBILE SECURITY FOR BUSINESS - Service manual

F-Secure Mobile Security for Business
Corporation administrator's guide

Contents
Chapter 1: Introduction.......................................................................5
Overview...................................................................................................................................6
Administrator access levels...........................................................................................6
Chapter 2: Using the management portal..........................................7
Logging in to the management portal for the first time.............................................................8
Corporate administrator............................................................................................................9
View contracts and end-users........................................................................................9
Add users to a corporation...........................................................................................10
Editing end-user information........................................................................................12
Anti-theft management.................................................................................................13
Download the client application...................................................................................14
Creating reports...........................................................................................................14
Creating an administrator account...............................................................................15
Chapter 3: Frequently asked questions...........................................17
Removing a user account.......................................................................................................18
Transferring the license to a new device................................................................................19
Viewing the overall status.......................................................................................................20
Viewing reports.......................................................................................................................21
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4| F-Secure Mobile Security for Business | TOC

Chapter
1
Introduction
The product consists of a client software that is installed on the user's
mobile device and of the management portal that you can use to manage
service subscribers and product updates.
Topics:
•Overview

Overview
The key features of the product.
With the management portal, you can:
• download the latest version of the client application,
• manage product licenses and subscriptions,
• view and edit end-user information, and
• create and manage corporation and administrator accounts.
Administrator access levels
You may have access to different level of information when using the portal, depending on your administrator
level.
The management structure is hierarchical. As an administrator, you can see all of the information that is under
the level where you have the access to.
• Division administrators can create new regions and browse to see regional, corporate-level, and contract
information. However division administrators cannot view or manage any other divisions or the related
information.
•Region administrators can create new corporation accounts in their region and browse to see corporate-level
information.
• Corporation administrators have access to contract and user information under their corporation account.
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Chapter
2
Using the management portal
Use the portal when you want to:
Topics:
• create or modify new corporation accounts for corporations you want
to manage,
•Logging in to the management
portal for the first time
• create or modify license contracts,
•Corporate administrator • add, edit or remove service subsriber information, and
• add corporation administrator accounts.

Logging in to the management portal for the first time
You can use your web browser to log in to the management portal .
To log in to the management portal for the first time, follow these instructions.
1. Open https://msp.f-secure.com with your web browser.
The login screen opens.
2. Log in with your username and the password that you have received.
The management portal prompts you to change your password. You have to change your password during
the first login.
3. Enter your old password and create a new one that you will use to log in to the management portal.
Use a password that is easy to remember but hard to guess. The password must contain at least 10
characters and it should contain upper and lower case letters, numbers and special characters.
The main view of the management portal opens after you have successfully entered your new password.
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Corporate administrator
As a corporate administrator, you can add, modify and view end-users to license contracts and download the
latest version of the client application via the portal.
The main view displays the summary of administered devices and accounts. Click View in the Summary
section to view lists of managed mobile devices and their update status.
As a corporation administrator, you can follow links on the left pane to:
• search for subscribers you want to view or modify,
• search and view license contracts,
• add end-users to contracts,
• download the client application for mobile devices,
• generate monthly reports of active subscribers,
• add and modify administration accounts,
• manage your personal account settings, or
• log out from the portal.
View contracts and end-users
As a corporation administrator, you can view all license contracts and end-users with the management portal.
Follow these instructions to view license contracts and end-users of the license.
1. Click Contracts in the main view.
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The management portal displays the list of license contracts for the corporation.
2. Click the name of the license for which you want to add new end-users.
The management portal displays the license details and the list of end-users that use the license.
Add users to a corporation
You can add and manage end-user accounts with the management portal.
Use the management portal when you need to:
• add new end-users for the corporation account,
• create user-specific licenses to the corporation contract, or
• send the license codes to mobile devices.
Add a new user for the corporation contract
You can add new end-users for the corporation account manually one-by-one.
Follow these instructions to add new users for the corporation.
1. Click Contracts to view all licenses for the selected corporation account.
2. Click the name of the license for which you want to add new end-users.
The management portal displays the license details and the list of end-users that use the license.
3. Click Add new to add a new user for the license.
4. Enter the user's name and the contact information to First name,Last name,Mobile phone and eMail
fields.
5. The Device type field will display the device that the end-user has after the client application is activated.
6. You can see the validity period of the license in the Contract start time and Contract end time fields.
7. Select the Send activation sms check box to send the activation message to user's mobile phone number
as an SMS message.
If you want to deliver the activation message some other way, leave the check box empty.
8. Click OK.
If the Send activation sms check box selected, the user receives the activation message after the user
account is created. The client application installed on the mobile device uses the activation message to
activate the product automatically.
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