F5 Acopia ARX 500/A106 User manual

ARX 500/A106 and ARX500+/ A107
RMA4 Replacement Script
March 9, 2011
Version 1.02

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
ARX500 Chassis Overview –Front with Bezel

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
ARX500 Chassis Overview –Front without Bezel
Reference
Component
Description
1
Power/Sleep button
Toggles the switch (power on/off). The sleep feature is
for ACPI-compatible operating systems
2
System ID button
Causes two ID LEDs to blink. One on the front panel
and one on the read baseboard (see read panel
description). They both blink 14 times and then stop.
This is useful for locating the switch from the rear of the
rack of systems
3
Reset button
Reboots the switch
4
USB 2.0 port
Is for field personnel access
5
NMI button
Is unsupported
6
Video Port
Allows for the attachment of a video monitor to the front
of the chassis. NOTE: You cannot use the front and
read video ports at the same time

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
ARX500 Chassis Overview –Back
Reference
Component
Description
1
Keyboard/Mouse
connectors
Standard PC keyboard/mouse connectors
2
Serial console connection
RJ-45 –Serial port for CLI access
3
Out of Band Management
Port
RJ-45 100/1000 Base-T Ethernet (copper)
4
Client/Server Port (labeled
“Port 1/1”)
RJ-45 100/1000 Base-T Ethernet (copper) port for
client/server traffic and in band management
5
Redundancy-link Port
RF-45 100/1000 Base-T Ethernet (copper) port for the
dedicated connection to a redundant HA peer.

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
ARX 500 Chassis Replacement
Preparation - Verify Chassis is backup switch
Verify that the Field Tech has a copy of this document for reference.
Verify that the Field Tech understands that he or she will be working under your direction at all
times.
Inform the Field Tech that it is very important to work on the backup switch and not to do
anything until the backup switch has been positively identified as powering off the active
switch will cause a service outage.
Verify the identity of the backup switch for the Field Tech

Step 1 Tag all cables
Instruct the Field Tech to tag all cables
Instruct the Field Tech to power down the unit and unplug the power cord at rear of unit.
Fig. 1
Step 2 Remove rack screws
Instruct the Field Tech to remove rack screws on both sides that hold the chassis and rail kit to
the rack. Fig. 2

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Copyright © 2010, F5 Networks, Inc. All rights reserved.

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
Step 3 Remove chassis
Instruct the Field Tech to gently pull the unit out of the rack using the rack mount handles until
the rail latch snaps into place and the rails reach full extension.
Fig. 3
Fig. 4

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
Step 4 Remove ARX 500 Chassis from rail kit
Instruct the Field Tech to remove the ARX 500 chassis from the rail kit by locating the gold
latches on either side of the rails and pull up on the end of the latch pointing toward the front of
the unit.
Fig. 4
Fig. 5

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
Instruct the Field Tech to slide the ARX500 forward and then remove the chassis from the rail
Fig. 6
Fig. 7

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
Step 5 Replace ARX 500 Chassis in rails
Instruct the Field Tech to slide the Replacement between the extended rails, placing the
locking tabs on each side of the chassis into the slot on the rail kit shown below.
Fig. 8
Instruct the Field Tech to reach toward the back of the rail kit to release the locking tabs on
either side of the rails and push the chassis partway into the rack.
Fig. 9

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
Inform the Field Tech that a second green latch located behind the gold latch on the rails will
also need to be lifted to fully recess the unit into the rack.
Fig. 10
Instruct the Field Tech to replace the screws to secure the chassis to the rack
Fig. 11

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
Step 6 Re-connect cables
Fig. 12
1) Instruct the Field Tech to reconnect the tagged cables and power cords
2) Instruct the Field Tech to connect the laptop to the Console Port, using console cable
3) Set the following terminal parameters to match those on the console interface:
a) 9600 baud rate (default)
b) XON-XOFF flow control
c) 8 data bits
d) 1 stop bit parity
4) Instruct the Field Tech to launch his favorite console application
5) Instruct the Field Tech to turn on the unit by pushing the Power Button.
6) Ask the Field Technician to confirm that the tech is seeing the messages on the console
application.
In the event the field technician gets no console output after starting the replacement chassis the
tech should attempt to reboot it.
Step 7 Ensure Replacement Functional
Instruct the Field Tech to standby while you ensure that the Replacement is functional.
Step 8 Replace front bezel
Once you are satisfied that the Replacement is working, instruct the Field Tech to re-install the
front bezel.

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Copyright © 2010, F5 Networks, Inc. All rights reserved.
Step 9 Initial Interview Process, Software Restoration and Licensing Steps
From this point on, all steps are executed by the NSE. Technician should be instructed to remain
onsite just in case if he is needed for troubleshooting.