Far south networks Com.X PBX User manual

©2010 Far South Networks
Com.X PBX
End User Guide
Version 1.1, 8 September 2010

©2010 Far South Networks
Document History
Version Date Description of Changes
1.0 10/01/01 Preliminary
1.1 10/10/08 Added instructions for remote voice mailbox access,
completed sections on blacklist, agents / queues
,directory and hot desking.

©2010 Far South Networks
Table of Contents
1 INTRODUCTION.........................................................................................................................5
1.1 O VERVIEW ..................................................................................................................................5
1.2 T ERMINOLOGY ............................................................................................................................5
2 BASIC USAGE .............................................................................................................................6
2.1 P HONE T YPES ..............................................................................................................................6
2.1.1 Analog Phone/DECT Phone .............................................................................................6
2.1.2 Yealink T20P/T22P...........................................................................................................6
2.1.3 Yealink T28P.....................................................................................................................7
2.1.4 Other IP Phones ...............................................................................................................7
2.2 M AKING C ALLS ..........................................................................................................................7
2.2.1 Dialling an Extension .......................................................................................................7
2.2.2 State of an Extension ........................................................................................................7
2.2.3 Direct Voicemail Access ...................................................................................................8
2.2.4 Dialling Outside Lines......................................................................................................8
2.2.4.1 PIN Protected Lines ...................................................................................................................8
2.2.5 Dialling Conferences, Ring Groups, etc...........................................................................8
2.2.6 Dialling Feature Codes ....................................................................................................8
2.3 R ECEIVING C ALLS .......................................................................................................................8
2.3.1 Direct Inward Dialling (DID) ..........................................................................................8
2.4 T RANSFERRING C ALLS ................................................................................................................8
2.4.1 Analog Extensions ............................................................................................................8
2.4.2 Digital Extensions.............................................................................................................9
3 PHONE ACCESSIBLE FEATURES ........................................................................................ 10
3.1 V OICEMAIL ...............................................................................................................................10
3.1.1 Access Voicemail IVR.....................................................................................................10
3.1.2 Voicemail Menus ............................................................................................................10
3.1.2.1 Mailbox options (press 0)......................................................................................................... 10
3.1.2.2 Listen to messages (press 1)..................................................................................................... 10
3.1.2.3 Change folders(press 2)............................................................................................................ 10
3.1.2.4 Advanced options (press 3) ...................................................................................................... 11
3.2 S PEED D IAL ..............................................................................................................................11
3.2.1 Create or Edit Speed Dial...............................................................................................11
3.2.2 Dial a Speed Dial Number..............................................................................................11
3.3 C ALL F ORWARDING .................................................................................................................. 11
3.3.1 Activate Call Forwarding ...............................................................................................11
3.3.2 Deactivate Call Forwarding...........................................................................................11
3.4 C ALL W AITING .........................................................................................................................11
3.5 C ALL P ICKUP ............................................................................................................................12
3.6 F OLLOW M E ..............................................................................................................................12

©2009 Far South Networks
3.7 D AY /N IGHT M ODE ....................................................................................................................12
3.8 D O N OT D ISTURB (DND) .........................................................................................................12
3.9 C ALL T RACE .............................................................................................................................12
3.10 M ISCELLANEOUS F EATURES ................................................................................................ 12
3.11 A UTO A TTENDANT / IVR .....................................................................................................13
3.12 R ING G ROUPS .......................................................................................................................13
3.13 M USIC O N H OLD .................................................................................................................. 13
3.14 P AGING ................................................................................................................................ 13
3.15 C ALL P ARKING ..................................................................................................................... 13
3.16 C ONFERENCES ......................................................................................................................13
3.17 A GENTS AND Q UEUES .......................................................................................................... 13
3.18 T IME C ONDITIONS ................................................................................................................13
3.19 B LACKLIST ...........................................................................................................................13
3.20 C ALL R ECORDING ................................................................................................................ 14
3.21 H OT D ESK ............................................................................................................................14
3.22 D IRECTORY ..........................................................................................................................14
4 WEB ACCESSIBLE FEATURES............................................................................................. 15
4.1 L OGIN .......................................................................................................................................15
4.2 I NBOX .......................................................................................................................................15
4.3 C ALL M ONITOR ........................................................................................................................15
4.4 P HONE F EATURES .....................................................................................................................15
4.5 F OLLOW M E ..............................................................................................................................16
4.6 F EATURE C ODE L IST ................................................................................................................. 17
4.7 S ETTINGS .................................................................................................................................. 18

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1 Introduction
1.1 Overview
This document describes the usage of the Com.X PBX from the perspective of an
end user, i.e. a normal desktop user or switchboard operator.
1.2 Terminology
CLI – Calling Line Identification
DID – Direct Inward Dialling
DND – Do Not Disturb
DSS – Direct Station Selection
IVR – Interactive Voice Response

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2 Basic Usage
2.1 Phone Types
2.1.1 Analog Phone/DECT Phone
Com.X supports standard analog and DECT phones, for example Siemens
Euroset/Gigaset.
Special functions available depend on phone model, and may include:
Flash/Recall key – this key is used to place an existing call on hold and obtain
a second dial tone, typically for transferring the call
Calling Line ID (CLI) display
Speaker phone
2.1.2 Yealink T20P/T22P
The Yealink T20P and T22P are basic SIP (digital) phones, providing the following
features:
Call hold/transfer
Three-way conference
Message Waiting indicator and voicemail quick access
Full-duplex speakerphone
Calling Line ID (CLI)
Paging/Intercom

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2.1.3 Yealink T28P
The Yealink T28P is a SIP (digital) switchboard/reception or executive phone,
offering the following features:
Soft Key / DSS / Busy Lamp Field with optional outboard extender
Call hold/transfer
Three-way conference
Message Waiting indicator and voicemail quick access
Full-duplex speakerphone
Calling Line ID (CLI)
Paging/Intercom
2.1.4 Other IP Phones
Other IP phones supported include:
Siemens Gigaset A580IP
Snom 300/320/360
2.2 Making Calls
2.2.1 Dialling an Extension
In most configurations, dialling an extension simply involves dialling the extension
number directly.
On digital phones, the waiting time after dialling certain numbers may be several
seconds. To complete dialling without waiting, press # or SEND after dialling.
Digital phones may have an address book for shortcut dialling.
The switchboard phone and other digital feature phones may have marked shortcut
keys (DSS keys) for direct dialling to extensions.
2.2.2 State of an Extension
Busy, call waiting enabled: caller will hear normal ring back and called party will
see/hear notification. Called party can place current call on hold or end current call
and pick up second call, or proceed to unavailable state if not answered.
Busy, call waiting disabled: caller will be redirected to voicemail if enabled, or follow
me settings.

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Unavailable: call not answered after preset timeout, caller redirected to voicemail if
enabled.
Do Not Disturb (DND): call redirected to voicemail
Call Forwarding: call redirected to programmed number
2.2.3 Direct Voicemail Access
It is possible to dial a user's voicemail box directly, if you prefer not to disturb.
Dial * followed by the user's extension.
2.2.4 Dialling Outside Lines
In most configurations, it is possible to dial outside lines directly. Alternatively, a
special access number may be required, e.g. 0 for outside line.
National calls: Area code + local number, e.g. 0118897776
International calls: 00 + country code + number, e.g. 001 805 555 2223
Special numbers: e.g. 10111, 0800 123 456
2.2.4.1 PIN Protected Lines
If PIN protection is enabled on an outside line, the user will be prompted for the pin
code followed by # after dialling the number and before the call continues.
2.2.5 Dialling Conferences, Ring Groups, etc.
Conferences, ring groups, queues and other are dialled in the same way as normal
extensions.
2.2.6 Dialling Feature Codes
Feature codes generally start with * and are used for enabling/disabling/configuring
special features. See sections below for more details.
2.3 Receiving Calls
An incoming call will ring the phone and display the calling number information on the
LCD (if applicable).
Digital phones provide the ability to reject a call, which will forward the caller to voice
mail if enabled.
2.3.1 Direct Inward Dialling (DID)
Direct Inward Dialling may be enabled, in which case an outside caller will be able to
dial direct to individual extensions.
2.4 Transferring Calls
2.4.1 Analog Extensions
To transfer, use one of three methods:
Method 1 – Press Flash/Recall to obtain a second dial tone, dial the destination
number and either hang up (unattended) or wait to speak and then hang up
(attended).
Method 2 – Press *2 followed by the number to transfer to (works as above)

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Method 3 – Press ## followed by the number to transfer to, your phone will
immediately drop the call (unattended only)
2.4.2 Digital Extensions
Press Transfer/TRAN on the phone followed by the number to transfer to. The caller
is placed on hold while you optionally speak to the destination user.
This method can also be used without requiring the call to be answered, i.e. Blind
unattended transfer.

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3 Phone Accessible Features
3.1 Voicemail
3.1.1 Access Voicemail IVR
Dial *97 to access voicemail for your extension. Enter your password followed by #
when prompted.
Dial *98 to access voicemail for any extension.
If your phone has a message waiting lamp with a button, this may also be used to
access voicemail.
To access voicemail remotely, dial your DID number and wait for your voicemail
message to play. When the message plays, press * to be prompted for your
password. Enter your password to gain access to your voice mailbox.
3.1.2 Voicemail Menus
Once in the voicemail IVR, you have the following options:
3.1.2.1 Mailbox options (press 0)
Press 0 from voicemail top menu to access mailbox options. Options are:
1 – record unavailable message
2 – record busy message
3 – record your name
4 – record a temporary greeting
5 – change your password
* – return to main menu
3.1.2.2 Listen to messages (press 1)
Press 1 from voicemail top menu to review messages. Options are:
The first message will begin to play. At any time you may use the menu options
below:
3 – advanced options (see below)
4 – play previous message
5 – repeat current message
6 – play next message
7 – delete current message
8 – forward message to another user
9 – save message
3.1.2.3 Change folders(press 2)
You may change the currently active folder (default is new messages).
0 – new messages
1 – old messages
2 – work messages