Far south networks Com.X1 PBX User manual

Com.X1 PBX
End User Guide
Version 1.1, 8 September 2010
©2010 Far South Networks

Do ument History
Version Date Description of Changes
1.0 10/01/01 Preliminary
1.1 10/10/08 A e instructions for remote voice mailbox access,
complete sections on blacklist, agents / queues
, irectory an hot esking.
©2010 Far South Networks

Table of Contents
1 INTRODUCTION ................................................................................................................................. 5
1.1 OVERVIEW .......................................................................................................................................... 5
1.2 TERMINOLOGY ..................................................................................................................................... 5
2 BASIC USAGE ...................................................................................................................................... 6
2.1 PHONE TYPES ..................................................................................................................................... 6
2.1.1 Analog Phone/DECT Phone ................................................................................................... 6
2.1.2 Yealink T20P/T22P ................................................................................................................. 6
2.1.3 Yealink T28P ........................................................................................................................... 7
2.1.4 Other IP Phone ...................................................................................................................... 7
2.2 MAKING CALLS ................................................................................................................................... 7
2.2.1 Dialling an Exten ion .............................................................................................................. 7
2.2.2 State of an Exten ion ............................................................................................................... 7
2.2.3 Direct Voicemail Acce ......................................................................................................... 8
2.2.4 Dialling Out ide Line ............................................................................................................ 8
2.2.4.1 PIN Protecte Lines ....................................................................................................................... 8
2.2.5 Dialling Conference , Ring Group , etc. ................................................................................ 8
2.2.6 Dialling Feature Code ........................................................................................................... 8
2.3 RECEIVING CALLS ............................................................................................................................... 8
2.3.1 Direct Inward Dialling (DID) ................................................................................................. 8
2.4 TRANSFERRING CALLS .......................................................................................................................... 8
2.4.1 Analog Exten ion ................................................................................................................... 8
2.4.2 Digital Exten ion ................................................................................................................... 9
3 PHONE ACCESSIBLE FEATURES ................................................................................................ 10
3.1 VOICEMAIL ....................................................................................................................................... 10
3.1.1 Acce Voicemail IVR ........................................................................................................... 10
3.1.2 Voicemail Menu ................................................................................................................... 10
3.1.2.1 Mailbox options (press 0) ............................................................................................................ 10
3.1.2.2 Listen to messages (press 1) ......................................................................................................... 10
3.1.2.3 Change fol ers(press 2) ............................................................................................................... 10
3.1.2.4 A vance options (press 3) .......................................................................................................... 11
3.2 SPEED DIAL ...................................................................................................................................... 11
3.2.1 Create or Edit Speed Dial ..................................................................................................... 11
3.2.2 Dial a Speed Dial Number .................................................................................................... 11
3.3 CALL FORWARDING ........................................................................................................................... 11
3.3.1 Activate Call Forwarding ..................................................................................................... 11
3.3.2 Deactivate Call Forwarding ................................................................................................. 11
3.4 CALL WAITING ................................................................................................................................. 11
3.5 CALL PICKUP .................................................................................................................................... 12
3.6 FOLLOW ME ..................................................................................................................................... 12
©2010 Far South Networks

3.7 DAY/NIGHT MODE ............................................................................................................................ 12
3.8 DO NOT DISTURB (DND) ................................................................................................................. 12
3.9 CALL TRACE ..................................................................................................................................... 12
3.10 MISCELLANEOUS FEATURES ............................................................................................................... 12
3.11 AUTO ATTENDANT / IVR ................................................................................................................. 13
3.12 RING GROUPS ................................................................................................................................. 13
3.13 MUSIC ON HOLD ............................................................................................................................ 13
3.14 PAGING .......................................................................................................................................... 13
3.15 CALL PARKING ................................................................................................................................ 13
3.16 CONFERENCES ................................................................................................................................. 13
3.17 AGENTS AND QUEUES ...................................................................................................................... 13
3.18 TIME CONDITIONS ............................................................................................................................ 13
3.19 BLACKLIST ..................................................................................................................................... 13
3.20 CALL RECORDING ............................................................................................................................ 14
3.21 HOT DESK ...................................................................................................................................... 14
3.22 DIRECTORY ..................................................................................................................................... 14
4 WEB ACCESSIBLE FEATURES ..................................................................................................... 15
4.1 LOGIN .............................................................................................................................................. 15
4.2 INBOX .............................................................................................................................................. 15
4.3 CALL MONITOR ................................................................................................................................ 15
4.4 PHONE FEATURES .............................................................................................................................. 15
4.5 FOLLOW ME ..................................................................................................................................... 16
4.6 FEATURE CODE LIST .......................................................................................................................... 17
4.7 SETTINGS .......................................................................................................................................... 18
©2009 Far South Networks

Com.X1 PBX En User Gui e
Page 5
1 Introdu tion
1.1 Overview
This ocument escribes the usage of the Com.X1 PBX from the perspective of an
en user, i.e. a normal esktop user or switchboar operator.
1.2 Terminology
CLI – Calling Line I entification
DID – Direct Inwar Dialling
DND – Do Not Disturb
DSS – Direct Station Selection
IVR – Interactive Voice Response
©2010 Far South Networks

Com.X1 PBX En User Gui e
Page 6
2 Basi Usage
2.1 Phone Types
2.1.1 Analog Phone/DECT Phone
Com.X1 supports stan ar analog an DECT phones, for example Siemens
Euroset/Gigaset.
Special functions available epen on phone mo el, an may inclu e:
Flash/Recall key – this key is use to place an existing call on hol an obtain
a secon ial tone, typically for transferring the call
Calling Line ID (CLI) isplay
Speaker phone
2.1.2 Yealink T20P/T22P
The Yealink T20P an T22P are basic SIP ( igital) phones, provi ing the following
features:
Call hol /transfer
Three-way conference
Message Waiting in icator an voicemail quick access
Full- uplex speakerphone
Calling Line ID (CLI)
Paging/Intercom
©2010 Far South Networks

Com.X1 PBX En User Gui e
Page 7
2.1.3 Yealink T28P
The Yealink T28P is a SIP ( igital) switchboar /reception or executive phone,
offering the following features:
Soft Key / DSS / Busy Lamp Fiel with optional outboar exten er
Call hol /transfer
Three-way conference
Message Waiting in icator an voicemail quick access
Full- uplex speakerphone
Calling Line ID (CLI)
Paging/Intercom
2.1.4 Other IP Phones
Other IP phones supporte inclu e:
Siemens Gigaset A580IP
Snom 300/320/360
2.2 Making Calls
2.2.1 Dialling an Extension
In most configurations, ialling an extension simply involves ialling the extension
number irectly.
On igital phones, the waiting time after ialling certain numbers may be several
secon s. To complete ialling without waiting, press # or SEND after ialling.
Digital phones may have an a ress book for shortcut ialling.
The switchboar phone an other igital feature phones may have marke shortcut
keys (DSS keys) for irect ialling to extensions.
2.2.2 State of an Extension
Busy, call waiting enable : caller will hear normal ring back an calle party will
see/hear notification. Calle party can place current call on hol or en current call
an pick up secon call, or procee to unavailable state if not answere .
Busy, call waiting isable : caller will be re irecte to voicemail if enable , or follow
me settings.
©2010 Far South Networks

Com.X1 PBX En User Gui e
Page 8
Unavailable: call not answere after preset timeout, caller re irecte to voicemail if
enable .
Do Not Disturb (DND): call re irecte to voicemail
Call Forwar ing: call re irecte to programme number
2.2.3 Dire t Voi email A ess
It is possible to ial a user's voicemail box irectly, if you prefer not to isturb.
Dial * followe by the user's extension.
2.2.4 Dialling Outside Lines
In most configurations, it is possible to ial outsi e lines irectly. Alternatively, a
special access number may be require , e.g. 0 for outsi e line.
National calls: Area co e + local number, e.g. 0118897776
International calls: 00 + country co e + number, e.g. 001 805 555 2223
Special numbers: e.g. 10111, 0800 123 456
2.2.4.1 PIN Protected Lines
If PIN protection is enable on an outsi e line, the user will be prompte for the pin
co e followe by # after ialling the number an before the call continues.
2.2.5 Dialling Conferen es, Ring Groups, et .
Conferences, ring groups, queues an other are ialle in the same way as normal
extensions.
2.2.6 Dialling Feature Codes
Feature co es generally start with * an are use for enabling/ isabling/configuring
special features. See sections below for more etails.
2.3 Re eiving Calls
An incoming call will ring the phone an isplay the calling number information on the
LCD (if applicable).
Digital phones provi e the ability to reject a call, which will forwar the caller to voice
mail if enable .
2.3.1 Dire t Inward Dialling (DID)
Direct Inwar Dialling may be enable , in which case an outsi e caller will be able to
ial irect to in ivi ual extensions.
2.4 Transferring Calls
2.4.1 Analog Extensions
To transfer, use one of three metho s:
Metho 1 – Press Flash/Recall to obtain a secon ial tone, ial the estination
number an either hang up (unatten e ) or wait to speak an then hang up
(atten e ).
Metho 2 – Press *2 followe by the number to transfer to (works as above)
©2010 Far South Networks

Com.X1 PBX En User Gui e
Page 9
Metho 3 – Press ## followe by the number to transfer to, your phone will
imme iately rop the call (unatten e only)
2.4.2 Digital Extensions
Press Transfer/TRAN on the phone followe by the number to transfer to. The caller
is place on hol while you optionally speak to the estination user.
This metho can also be use without requiring the call to be answere , i.e. Blin
unatten e transfer.
©2010 Far South Networks

Com.X1 PBX En User Gui e
Page 10
3 Phone A essible Features
3.1 Voi email
3.1.1 A ess Voi email IVR
Dial *97 to access voicemail for your extension. Enter your passwor followe by #
when prompte .
Dial *98 to access voicemail for any extension.
If your phone has a message waiting lamp with a button, this may also be use to
access voicemail.
To access voicemail remotely, ial your DID number an wait for your voicemail
message to play. When the message plays, press * to be prompte for your
passwor . Enter your passwor to gain access to your voice mailbox.
3.1.2 Voi email Menus
Once in the voicemail IVR, you have the following options:
3.1.2.1 Mailbox options (press 0)
Press 0 from voicemail top menu to access mailbox options. Options are:
1 – recor unavailable message
2 – recor busy message
3 – recor your name
4 – recor a temporary greeting
5 – change your passwor
* – return to main menu
3.1.2.2 Listen to messages (press 1)
Press 1 from voicemail top menu to review messages. Options are:
The first message will begin to play. At any time you may use the menu options
below:
3 – a vance options (see below)
4 – play previous message
5 – repeat current message
6 – play next message
7 – elete current message
8 – forwar message to another user
9 – save message
3.1.2.3 C ange folders(press 2)
You may change the currently active fol er ( efault is new messages).
0 – new messages
1 – ol messages
2 – work messages
©2010 Far South Networks